Gardeners' Collection, Inc.

I am not sure who the customer spoke to this year since I cannot locate a note in our system. However, I do see a reship for the entire order plus strawberries in our system pending. It is pending because it is waiting for the planting zone to open which is the beginning of May. If
the customer wants it sooner please let us know.Thank you,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I did receive a full refund from gardeners collection Everything is resolved now Thank You

We receive many calls and try our best to get back to each one but often times the customer does not answerThe order shipped and should be there any day now

Customer has been refunded for the shipping

Complaint: ***
I am rejecting this response because: this is the second time that it has happened to meNot sure of the year it was around or they sent the plants to me
late in our growing season and the tomatoes did not ripen because we had a freeze and killed the plantsSo no this is the second time and I would like my money to be refunded back to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Today is 5/26/15. I still have not received my order. Shipping from ** to ** should only take business days. My credit card was charged over a month ago on 4/21/! I want a refund of $
Sincerely,
*** ***

The items were shipped and should be there any day now

Complaint: ***
I am rejecting this response because: As I mentioned in my previous email I have contacted *** *** to give me a credit for the undelivered goods. *** *** will investigate and grant me a credit. I no longer wish to do business with Gardeners Collection. I gave them ample time to respond to me and both times they gave me different answers or did not respond at all
Sincerely,
*** ***

A full refund was issued on 06/19/to the customer's credit card on file

We have issued a refund $ However, we were issued a chargeback as well so the customer needs to contact their credit card company since we are owed reimbursement

Complaint: ***
I am rejecting this response because: I have never received the shipment and it is now June 17thThey need to supply you and myself with a valid tracking number showing this deliveredI cannot believe it took two weeks for
a response like thisAll I want is my credit card refundedWhen contacted not once would they give me a tracking numberIf you or this business cannot supply me with a valid tracking number showing where I signed for this shipment by today then I will be contacting the *** *** of my state and filing a complaint for mail fraudThe company told me it shipped 04/23/and when I contacted them on 06/15/I was told it shipped that dayWHEN DID THIS SHIP, SUPPLY ME WITH A TRACKING NUMBER SHOWING IT DELIVERED SO IF WHAT THEY ARE SAYING IS TRUE I CAN WORK WITH THE CARRIERIf I do not receive this information by end of day I will be contacting the *** *** of my state for mail fraud and include all this documentation showing what little was done on my behalf by your branch to solve this issueThis is unacceptable. I have attached the original email I received from the company!
Sincerely,
*** ***

Due to the major delays at our nursery, the orders are shipping at a much later date. However, I have issued the customer a refund today

I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter.***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We called the customer and have issued a refund for $for the dead plants that they received

Please advise if they still have not received the items and we will refund the money

Complaint: ***
I am rejecting this response because:
The items we ordered have NOT, repeat, NOT arrivedIf they had been sent WHEN WE WERE TOLD THEY HAD BEEN SENT, we would have
received them over a MONTH agoIf the company is saying they have been shipped recently, they still have NOT, repeat, NOT arrivedI don't know when they supposedly were sent THIS TIME, or what song and dance they are giving you, but the plants have DEFINITELY NOT arrivedEvery time I contacted them, their convenient excuse/explanation to appease me was that they had just been shipped, but later than originally promisedAnd conveniently, when I was able to speak with the flippant customer service rep, all of a sudden, the plants had "just been sent"I'm sorry... I'm NOT buying their line or believing them.
I need the following information:
1) Date items were sent
2) How were they shipped
3) Tracking number(s) for all shipments (if items were not all shipped together)
4) Expected date of arrival
5) Contact from owner(s) explaining why we've had this UNPROFESSIONAL situation occur with her/his/their company
6) Apology from snotty customer service rep
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meI'll notify my credit card and they should take care of the chargeback
Sincerely,
*** ***

We spoke to the customer informing them that we had a shipping issue because our nursery located in TN had major issues with their local post office which caused us to change shipped in the middle of our heavy season. The customer's order is being processed now and will ship by *** ***
and not by ***. We had informed the customer that we will call them once we have a confirmed ship date which we are monitoring their account daily/manually. If the customer does not want the order when received than they would need to refuse the package and when returned to us we will issue a refund.
Thank you,
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We would gladly send the same order next yearI have requested that action be taken