Gardeners' Collection, Inc.

Complaint: ***I am rejecting this response because: I would prefer not to wait until for this to be fixedThis
seems a little crazyI would like a refund for this product now if it cannot be replacedI received a call yesterday but could not get to the phoneI tried returning the call today and waiting on hold for almost minutesHad to go to a meeting so I could not complete the call
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The representative from Gardeners' Collection is requesting US, the customer to provide paperwork (Account number or invoice number) that the order was filled,when, in fact, our complaint is that our order was NOT FILLED, and therefore, we do not have access to any such numbers I DO have a copy of the original orderThis is a MAIL ORDER operation We sent in our order by mail with Check No*** in the amount of $ Our bank (*** *** *** *** ***) shows they made good on the check to Gardeners' Collection on 3-5-
Ask the Company to check their accounts received records, which I presume they keep in better order than their mailing operation If necessary, I will request our bank to print a copy of the cancelled check as proof of paymentIt is strange that on 5-5-at 10:a.min a phone conversation with Gardeners' Collection order clerk ***, she was able to find our order form (naming each of the items we had ordered), declared that it had been mislaid, and assured us that it would be filled that same week The documentation was in their office on that dateWhat has become of it since that time is THE COMPANY's responsibility to address
Sincerely,
*** *** *** ***

Please advise if the plants have arrived and in what conditionI can request a refund if they died or resend them to the customer next year

Complaint: ***
I am rejecting this response because: Correct my wife did receive original order but on 5/5/I emailed Gardeners Collection about the dead plants I got
a return email on 5/8/that live plants were being reshipped to receive within business days or by 5/29/ It is now 6/2/and I have not received re-shipments and when I called on 5/30/I was told no refund would be given or the employee's name was given when requested
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
The company may reship healthy plants to me next year but no later than May 30, 2016.Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
As I mentioned in my previous email I have contacted *** *** to give me a credit for the undelivered goods. *** *** will investigate and grant me a credit. I no longer wish to do business with Gardeners Collection. I gave them ample time to respond to me and both times they gave me different answers or did not respond at all
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** dont know how they figure sending plants that are dead and put in boxes that arent protected from shipping are considered properly sent It is a shame that they choose to cheat disabled folks that trusted them to do a good job by sending their clients Live plants Apparently they feel that if you shut up and go away that they will be in the clear Apparently the fact that I sent back both dead shipments has no bearing on their conscience.They claim they have lost money and I ask how would that be since what they did ship was dead and what wasnt shipped was at no loss to them But in good faith I sent them proof of their errors at my expense is not an issue I am still hopeful that they will see the errors in their ways and will honor what they said earlier this year and send me my healthy plants in complete and then this issue will be resolved If not apparently they arent concerned that this might go on a permanent record as being unresolved I would also have to say that the folks that also complained are the ones that make companys successful by doing business with them But as customer service has said that they have many happy customers that dont complain on social media as they have put it I would like to see the list I am gonna persue this and see who else in this area might have a solution to this matter as I have gotten pictures of the condition of what this company sends out and it isnt satisfactory It is a shame they choose to hurt the little man* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Also I have sent this message
today:Please respond with my order. I have called and left a message and no one called backI have sent a email and no one has respondedI am *** *** of *** ** *** *** *** *** ***Phone number * *** ***We have waited the allotted time for the refund to be received by July No refund has arrived as per your descriptionWhat is going on? Please respond!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have not received the itemAlso the 29th
of May just after I filled the report with you, I got a phone call from the company saying my money would be refunded to my account. It was to have shown up in to days, Haven't received that either
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
THE PLANTS NEVER ARRIVED I
DO NOT WANT THEM RESENT NEXT YEAR I WANT A REFUND OF MY MONEY THAT IS THE ONLY ACCEPTABLE SOLUTIONPlease advise ASAPThank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:THE PLANTS NEVER ARRIVED I DO NOT WANT THEM RESENT NEXT YEAR I WANT A REFUND OF MY MONEY THAT IS THE ONLY ACCEPTABLE SOLUTION.Please advise ASAP.Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this is the second time that it has happened to meNot sure of the year it was around or they sent the plants to me late in our growing
season and the tomatoes did not ripen because we had a freeze and killed the plantsSo no this is the second time and I would like my money to be refunded back to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: see attachment
Sincerely,
*** ***

We show no message of this customer contacting us by phone or email. When a customer contacts us we return their message within hours. The customer should have received the correct size and live trees. Since there was a packing issue of some sort, we will issue a reship (per our
policy) at no charge for this entire order. Thank you,Customer Service

Complaint: ***
I am rejecting this response because: when the company called us on May 19th and said that they
had mailed the vegetables to us on the 17th, we told them we didn't want them. We would like a refund in the amount of $that was charged to my husband's *** credit card. The vegetables have not been received. This company lied to us and that is enough. You should definitely investigate them for fraud
Sincerely,
* ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe just want our money refunded. Thank you.Sincerely, *** ***

The company mailed a refund check to the customer on June 17,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did receive the order a few minutes agoThank you
Sincerely,
*** ***