Gardeners' Collection, Inc.

Tried to call customer twice, no answer The reship went out but we have issued a full refund

Complaint: ***
I am rejecting this response because this issue is not yet resolved.However, in cooperation with the company's request, I am providing my billing address and last name used in the order:*** ***
*** *** ** **
*** ** ***
Sincerely,
*** *** *** ***

*** The above complaint has been resolved with full payment refunded by Gardners Collection

We were working on getting a hold
of the customer on the phone before replying to you
We have issued the customer a full refund for the order she mistakenly placed from the internet

A refund was issued today

The customer "just" ordered the trees on may 2, and they have processed and will ship shortlyUnfortunately because they have been processed I can not cancel the order or request a refund until the product is delivered back to the companyIf the customer calls us or send us an email that they
were returned we would gladly issue a refund*

I requested a refund today for the customer

Customer ordered a variety of plants on March 9, and the order was processed on March 19, We do not have tracking information on the packages that contain plants and he was informed of that via emailIt usually takes to days to reach California from Tennessee and we verified we
had the correct address of where the customer livesWe also informed the customer if he did not receive the plants we would resend them at no additional costWe will provide whatever support he may need to a successful resolution to his case.Thank you

We cannot locate this customer in our system. A rep will call them today to look into this further

The items did ship in May and have not been returned so I cannot cancel the orderThe items shipped although a little late but during the frost zone for that region of the country

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
Please note: the business called and left a message asking me to e-mail them about my complaint I did so and also mentioned that since I filed the complaint
about paying for tomatoes that arrived in pieces, I see that the peppers that they sent are italian hot peppers I had ordered bell peppers
They have e-mailed to say that they will provide a full refund I've asked that to be credited to my card and hope to see that in a the near future.
Sincerely,
*** ***

Customer did in fact purchase some of our trees on April 21, using our automated systemThe order was processed and charged on the 21st of April and shipped on the 23rd of AprilIt usually takes to hours for the items to be package and picked up by ***We apologize for an
inconvenience or confusion but we do not charge the credit card unless we know we can deliver the product.**

Complaint: ***
My Zip code is *** and the order # is ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am writing to thank you for your help
with my complaint #***
My card has been credited for the amount in dispute
Thank you again for your help and for your follow up. It is greatly appreciated
Sincerely,
*** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Also I have
sent this message today:Please respond with my order. I have called and left a message and no one called backI have sent a email and no one has respondedI am *** *** of *** ** *** *** *** *** ***Phone number * *** ***We have waited the allotted time for the refund to be received by July No refund has arrived as per your descriptionWhat is going on? Please respond!
Sincerely,
*** ***

Revdex.com:
This is the information they are requesting:
*** ***
Acct:***
Invoice: ***
Zip: ***
Amount: $I would have thought they would have mailed this 3-times by now, as long as it is taking them??
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customer has already contacted us yesterday 07/20/and a refund has been processed

Customer ordered some plants in February and called to indicate that they were not receivedThe company resent the plants to him again at the beginning of MayIf the second set of plants did not survive or were not received then the company can offer a refund or resend them again next
year*

Please have customer send over her cc statement We cannot locate these charges in our system Our fax number is ###-###-####