Gardeners' Collection, Inc.

A refund has been issued

The customer ordered from our special buy vines and get freeHe was sent a total of vines for $and he paid for shipping of $for vines and just paid to ship the extra vinesHe was charged exactly what the advertisement stated.**

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
The company may reship healthy plants to me next year but no later than May 30, 2016.Sincerely,
*** ***

We did in fact receive the customers order in February, but because of the frost zone he resides in (***) we did not process his order until this monthIt is scheduled to ship out next week and he should receive shortly thereafterIf he is not satisfied with the plants or they die in
transit we would reship them to his next year or offer him a refund.As to the negative reviews on the internet, people will say and have different opinions which we can not controlOften times they are baselessWe only strive to address your particular situation and will do anything we can to make it work for you.*

Complaint: ***
I am rejecting this response because:Revdex.com: THIS ANSWER IS A CROCK OF YOU KNOW WHATI HAVE NOT HAD ANY FROST IN THE GROUND OR ANYWHERE ELSE FOR OVER 21/MONTHSTHE CORN IN SOME OF THE FARM FIELDS ARE TO INCHES TALL ALREADYNO NEED TO REPLY TO THIS E-MAIL, JUST WANTING YOU TO KNOW THAT WHAT THAT COMPANY IS SAYING IS **. **
Sincerely,
*** ***

Customer placed an order over our automated system and the order was shipped at the end of AprilThe address we have on file is *** *** *** *** *** *** I noticed on the complaint form that she has a different zip code of ***If that is the case that would be a reason she did not
receive the orderThe company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
Sincerely,
*** ***
PsThe money was refunded

We would be happy to look up the order for the customerI would just need the last name and zip code the order was placed under
*

We have issued a refund for $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The company can offer a refund but would first like to offer to reship the plants next year with some additional free items Please advise if this is acceptable or they still desire a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to make sure they have my correct
financial information where as to refund my money..could you please contact me and let me know how I need to do this..thank you!
Sincerely,
*** ***

Customer was refunded and we have already issued the reshipment at no charge to the customer

I apologize for the delay in the customer not receiving the plants he ordered but the nursery is backloggedHe should be receiving them shortlyI can request a refund of his order once he receives and refuses the packageAgain please accept my apologies.*

Complaint: ***
I am rejecting this response because: There should be a tracking # to check with the post office and they have not provided that to meAlso, I would think that
they would check with the post office and see what has happened
Sincerely,
*** ***

Spoke to customer We have issued a reship for them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this is the second time that it has happened to meNot sure of the year it was around or they sent the plants to me
late in our growing season and the tomatoes did not ripen because we had a freeze and killed the plantsSo no this is the second time and I would like my money to be refunded back to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Today is 5/26/15. I still have not received my order. Shipping from ** to ** should only take business days. My credit card was charged over a month ago on 4/21/! I want a refund of $
Sincerely,
*** ***