Gardeners' Collection, Inc.

The customer ordered from our special buy vines and get freeHe was sent a total of vines for $and he paid for shipping of $for vines and just paid to ship the extra vinesHe was charged exactly what the advertisement stated.**

Please have the customer provide their account information so that we can look up their account and issue a refund. We are not in the business of lying nor planning on scamming our customers. We have had major issues with our nursery this season due to higher volume of orders that they could not keep up and had a back log of shipping. We never experienced this before so we do not have a way to inform customers of this issue. However, we are implementing new procedures for next year that in case of a delay on shipping customers will receive an email to inform them

We have issued a refund for $

The company can offer a refund but would first like to offer to reship the plants next year with some additional free items Please advise if this is acceptable or they still desire a refund

Customer was refunded and we have already issued the reshipment at no charge to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Revdex.com: THIS ANSWER IS A CROCK OF YOU KNOW WHATI HAVE NOT HAD ANY FROST IN THE GROUND OR ANYWHERE ELSE FOR OVER 21/MONTHSTHE CORN IN SOME OF THE FARM FIELDS ARE TO INCHES TALL ALREADYNO NEED TO REPLY TO THIS E-MAIL, JUST WANTING YOU TO KNOW THAT WHAT THAT COMPANY IS SAYING IS **. **
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

We would be happy to look up the order for the customerI would just need the last name and zip code the order was placed under
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to make sure they have my correct
financial information where as to refund my money..could you please contact me and let me know how I need to do this..thank you!
Sincerely,
*** ***

Customer placed an order over our automated system and the order was shipped at the end of AprilThe address we have on file is *** *** *** *** *** *** I noticed on the complaint form that she has a different zip code of ***If that is the case that would be a reason she did not
receive the orderThe company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
The company may reship healthy plants to me next year but no later than May 30, 2016.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
Sincerely,
*** ***
PsThe money was refunded

We did in fact receive the customers order in February, but because of the frost zone he resides in (***) we did not process his order until this monthIt is scheduled to ship out next week and he should receive shortly thereafterIf he is not satisfied with the plants or they die in
transit we would reship them to his next year or offer him a refund.As to the negative reviews on the internet, people will say and have different opinions which we can not controlOften times they are baselessWe only strive to address your particular situation and will do anything we can to make it work for you.*

Complaint: ***
I am rejecting this response because: There should be a tracking # to check with the post office and they have not provided that to meAlso, I would think that
they would check with the post office and see what has happened
Sincerely,
*** ***

I apologize for the delay in the customer not receiving the plants he ordered but the nursery is backloggedHe should be receiving them shortlyI can request a refund of his order once he receives and refuses the packageAgain please accept my apologies.*

Complaint: ***
Date Sent: 6/15/12:31:PM Complaint: *** My Zip code is *** and the order # is *** Sincerely, *** ***
Sincerely,
*** ***

Spoke to customer We have issued a reship for them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
Hi Ms ***
They called me not long after I spoke with you todayThey say they are going to refund my ***Please don't close this till you hear from me that they credited my account.
Thank you! :-)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***