Gardeners' Collection, Inc.

RevDex.com:*** ***
*** *** ***
*** *** ***
Order Detail for Order ID: *** Entered: 05/17/09:43:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I called Gardners Collection on May
and they told me that they were shipped out on May and would be received on May or May and as of May they have not arrivedEven if they were shipped on May after days Live plants will be deadI personally believe that they have never been shipped nor do they intend to ship themI paid for insurance on the shipment so they should be able to get reimbursed from the transportation companyI can't believe that they were shipped without a tacking number from the transportation sourceI wish to receive a refund for the total amount that I paid for the plants since I have had to purchase new plants from another source$made to mu credit card that I used
Sincerely,
*** ***

The plants were sent to the address provided (acct ***) and should arrive by this weekend (May or 16) or early next weekIf they do not survive the trip or are damaged in any way the company will then issue a refund*

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** dont know how they figure sending plants that are dead and put in boxes that arent protected from shipping are considered properly sent It is a shame that they choose to cheat disabled folks that trusted them to do a good job by sending their clients Live plants Apparently they feel that if you shut up and go away that they will be in the clear Apparently the fact that I sent back both dead shipments has no bearing on their conscience.They claim they have lost money and I ask how would that be since what they did ship was dead and what wasnt shipped was at no loss to them But in good faith I sent them proof of their errors at my expense is not an issue I am still hopeful that they will see the errors in their ways and will honor what they said earlier this year and send me my healthy plants in complete and then this issue will be resolved If not apparently they arent concerned that this might go on a permanent record as being unresolved I would also have to say that the folks that also complained are the ones that make companys successful by doing business with them But as customer service has said that they have many happy customers that dont complain on social media as they have put it I would like to see the list I am gonna persue this and see who else in this area might have a solution to this matter as I have gotten pictures of the condition of what this company sends out and it isnt satisfactory It is a shame they choose to hurt the little man
* ***

The customer's orders for the dead or damaged items were reshipped to him last week**

Complaint: ***
I am
rejecting this response because: You have my money and I have nothing...how can I tell you if they are dead or damaged when I didn't even get them I need my money back so that I can go out and purchase the plants locally After ordering them weeks ago, *** from your customer service said they will probably be dead
Sincerely,
*** ***

Customer did order various plants from the company and if they did not survive or were in bad condition we can offer a reshipment of the same plants next year or a full refund for the value of the plants. A review of the customers service logs does not indicate that she/he has contacted us
to indicate her preference.A

Complaint: ***
I am rejecting this response because: I have not received the items. If you call them, the recording will say that there is a backlog of deliveries. Please be patient. I
have been patient enough and has asked *** *** to refund $which they are investigating. I no longer wish to do business with them. They have lied and act unprofessional in their handling of this matter.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I looked up the customers account and she actually has accounts pendingThe representative probably did not know of the other account with the additional order of orders of the quick lawn grass seedWe are currently out of stock on the items so I can offer a refund for the bags she did not
receive*

We spoke to the customer and he has already disputed this with his credit card company We cannot issue a refund if there is a dispute open

Customer ordered some plants the beginning of March and they were sent the middle of March, Customer called and indicated that the plants arrived dead or damaged so the company resent the plants at no cost in the middle of AprilThey plants were sent to *** *** *** *** ** *** **
If the customer did not receive them after the second shipment we would be happy to send them next year as the nursery is closed for the season or issue a refund if they do not wish to wait until 2016.A

Like we have stated numerous times to the Revdex.com and the customer, that order for the strawberries, bananas and blueberries will go out as a reship (no charge) this year. Please keep in mine that we had issued this customer a FULL refund last year for this order and are now sending this our on our dime as a sorry for the inconvenience. Our company feels we have done all we can for this consumer.Thank you,Customer Service

The items were shipped and should be received any day now

Spoke to customer They still did not receive order so we issued a full refund

The items were shipped and should be there by now

Revdex.com:This is the information they are requesting:*** ***Acct:***Invoice: ***Zip: ***Amount: $44.91I would have thought they would have mailed this 3-times by now, as long as it is taking them??
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please advise if the plants have arrived and in what conditionI can request a refund if they died or resend them to the customer next year

Complaint: ***I am rejecting this response because: I would prefer not to wait until for this to be fixedThis
seems a little crazyI would like a refund for this product now if it cannot be replacedI received a call yesterday but could not get to the phoneI tried returning the call today and waiting on hold for almost minutesHad to go to a meeting so I could not complete the call
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The representative from Gardeners' Collection is requesting US, the customer to provide paperwork (Account number or invoice number) that the order was filled,when, in fact, our complaint is that our order was NOT FILLED, and therefore, we do not have access to any such numbers I DO have a copy of the original orderThis is a MAIL ORDER operation We sent in our order by mail with Check No*** in the amount of $ Our bank (*** *** *** *** ***) shows they made good on the check to Gardeners' Collection on 3-5-
Ask the Company to check their accounts received records, which I presume they keep in better order than their mailing operation If necessary, I will request our bank to print a copy of the cancelled check as proof of paymentIt is strange that on 5-5-at 10:a.min a phone conversation with Gardeners' Collection order clerk ***, she was able to find our order form (naming each of the items we had ordered), declared that it had been mislaid, and assured us that it would be filled that same week The documentation was in their office on that dateWhat has become of it since that time is THE COMPANY's responsibility to address
Sincerely,
*** *** *** ***