Gardeners' Collection, Inc.

The customer's reship (no charge) was shipped out on 06/06/by *** * *** ** ***. Our customer service email works just fine and we have responded to other customers successfully. Our website clearly states that we are no longer taking NEW order for this season. And will
reopen in

If the customer has still not received the plants or they have arrived dead the company can offer to reship them to them next year at no cost with some free additional items or the company will offer a refund

Complaint: ***
I am rejecting this response because:The representative from Gardeners' Collection is requesting US, the customer to provide paperwork (Account number or invoice number) that the order was filled,when, in fact, our complaint is that our order was NOT FILLED, and therefore, we do not have access to any such numbers I DO have a copy of the original order.This is a MAIL ORDER operation We sent in our order by mail with Check No*** in the amount of $ Our bank (*** *** *** *** ***) shows they made good on the check to Gardeners' Collection on 3-5- Ask the Company to check their accounts received records, which I presume they keep in better order than their mailing operation If necessary, I will request our bank to print a copy of the cancelled check as proof of payment.It is strange that on 5-5-at 10:a.min a phone conversation with Gardeners' Collection order clerk ***, she was able to find our order form (naming each of the items we had ordered), declared that it had been mislaid, and assured us that it would be filled that same week The documentation was in their office on that dateWhat has become of it since that time is THE COMPANY's responsibility to address
Sincerely,
*** *** *** ***

We would eb happy to refund the moneyWhat is the account number or last name and zip code of the customer?

Complaint: ***
I am rejecting this response because:
Date Sent: 6/18/1:16:PM I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again?
Thank you so much for your help on this matter
6/26/2015
I have NOT received my plantsAt this point I want a refundIt is too late in the season for these plants, that I have NOT received to be planted
***
Sincerely,
*** ***

complaint # *** *** *** in *** ** *** Yesterday, I sent you an e-mail saying that I had not received a check from Gardener's CollectionAfter sending e-mail, I went to the mailbox and check was thereThe check is dated 6/25/and is for the right amount Sincerely, *** ***

Complaint: ***
I am rejecting this response because: This is week number and to this day, I still have not received them I understand your point, but you need to understand mine also I have been put out because of this situation and my garden should have been planted weeks ago.....you have my money and I have nothing I have talked to customer service several times and keep being told that they should have arrived by now....What if I don't receive them? How long do I have to wait to be reimbursed? Six weeks is more then ample time for them to arrive? Were they even shipped out, I mean a large company shipping quantities of items and no tracking numbers...that is absolutely rediculous Tying my money up like this so that I can't purchase plants locally is a pretty horrible thing to do
Sincerely,
*** ***

The plants were sent to the address provided (acct ***) and should arrive by this weekend (May or 16) or early next weekIf they do not survive the trip or are damaged in any way the company will then issue a refund
*

We spoke to this customer on 06/14/and was informed that the plants received were dead. We tried to work out an acceptable solution bu offering to reship in since this season is over with a partial refund. Customer refused. We will issue a refund for this order

customer spoke to rep and let us know that his wife received the order

Complaint: ***
I am rejecting this response because: I have never received the shipment and it is now June 17thThey need to supply you and myself with a valid tracking number showing this deliveredI cannot believe it
took two weeks for a response like thisAll I want is my credit card refundedWhen contacted not once would they give me a tracking numberIf you or this business cannot supply me with a valid tracking number showing where I signed for this shipment by today then I will be contacting the *** *** of my state and filing a complaint for mail fraudThe company told me it shipped 04/23/and when I contacted them on 06/15/I was told it shipped that dayWHEN DID THIS SHIP, SUPPLY ME WITH A TRACKING NUMBER SHOWING IT DELIVERED SO IF WHAT THEY ARE SAYING IS TRUE I CAN WORK WITH THE CARRIERIf I do not receive this information by end of day I will be contacting the *** *** of my state for mail fraud and include all this documentation showing what little was done on my behalf by your branch to solve this issueThis is unacceptable.
I have attached the original email I received from the company!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This is regarding complaint was assigned ID ***I received the last message from you that if I had not received the merchandise by now you would reopen my account and have Gardeners issue me a refund for the full amountI hope this matter is finally resolved and the credit is issuedThank you
*** ***
***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: On may 30, I received four dead twigsnot a usable productIf you look online you will find several of the same complaintsThis company has a record of this scamPlease help me get a refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
while this resolution is satisfactory to me, the response from the company COMPLETELY UNACCEPTABLE! The company is lying as I have numerous emails from them stating that the products I ordered had already shipped. This is DISGUSTING that they can get away with scamming their customers and simply make a bogus statement to avoid bad reviews with the Revdex.com.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

If the plants do not survive we will resend them next year at no costs or issue a refund

Reshipping the order asap

06/02/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me
The company did not speak to me and the plants arrived today in the X X inch boxMost yellow and one dead
If my money has been refunded, then I am satisfied
Thank you,
Sincerely,
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt still mystifies me how the "business" (and I use this term questionably) can supposedly have sent our plants as recently as last week when now all of a sudden, then don't have any of the account informationWhere were the plants supposedly sent? It saddens me how unprofessional this business turned out to beMistakes happenIf my order got lost, all the company needed to say was the order got lostThat would have been so much better than the pathetic song and dance I receivedAdd to that the smart-mouthed woman who took my phone call months agoNow this has become a lose-lose situation. I am going to provide the requested information, but you must realize how skeptical I am that a refund will actually be madeIt would be greatly appreciated if someone from Gardener's Collection would let me know when I might expect the arrival of said checkI told the smart-mouthed woman w/GC that I was going to report the company to the Revdex.com if my order didn't arrive or a refund was sentI did what I said I would doAll I can say is that if the refund check doesn't arrive in a few day's time, I will be left with no alternative than to pursue this with another agency, this time with the governmentToday is June 22nd, If the check has not reached me by July 1st, I can only assume you have lied to me ONCE AGAINOn July 1st, 2015, I will take action AGAIN to rectify this problem. Sales invoice#: ***Order Date: 3/24/15Order ID: ***Order was for the following:*** ($9.98)*** ($9.98)*** ($9.98)($7.98)S&H: $8.95Total: $
Regards,
*** *** ***