Gardeners' Collection, Inc.

Mrs*** placed her order on March 7th
with Gardeners Collection and her order shipped out on March 20th
and should have arrived within 10-business days
Unfortunately, we were
experiencing a large back log at our nursery and shipping was delayed and we
have no tracking system with our nursery Mrs*** should have received her order by
now. However, we are closed for the
season but will issue a full refund today
We do apologize for the
inconvenience

Customer's order has been processed and shipped top her this weekShe should receive the plants shortlyOur website refers to new ordersWe are not taking any new orders but orders that have been processed, which this customers order has been processed will be delivered this year.*

Spoke to customer We have issued a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Contacted customer. She placed an order back in Oct which she says never received. She was waiting for a reship in which she never received. A refund has been issued today for $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like the record to reflect I
did receive plants, but I had paid for 12. They did offer to refund the additional payment or to send an additional plants but that would have to be next season because it was too late in the season for shipping. I opted for the refund and they have done so. However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter. Only minimal growth is apparent at this time. I would have serious issues recommending this company to anyone
Sincerely,
*** ***

We have no record on this customer talking to us about their order. Our policy with the live plants, is if it arrived dead/damaged than we will issue a reship (no charge). We have within the last days switched shipping carrier from *** to *** with tracking numbers now for better
delivery of these live plants. If the customer would like a reship than her order will go by *** and again we mentioned she will have a tracking number. Please advise.
Thank you,
Customer Service

Mrs*** placed her order on March 7th
with Gardeners Collection and her order shipped out on March 20th
and should have arrived within 10-business days
Unfortunately, we were
experiencing a large back log at our nursery and shipping was delayed and we
have no tracking system with our nursery Mrs*** should have received her order by
now. However, we are closed for the
season but will issue a full refund today
We do apologize for the
inconvenience

We tried to call the customer to resolve but there is no voice-mail setup Please have them provide a phone number where they can be reached

We spoke to the customer and she has agreed to a reship in

We would be happy to look up the order for the customerI would just need the last name and zip code the order was placed under*

Complaint: ***
I am
rejecting this response because:
Sincerely,
The vines were dead when I received them I don't know what kind of vines they were ,maybe off some vacant lot some where I want replacement live plants sent to me PDQ they will not answer the phone put on hold and never answeredI did not object to the added price if the plants were living.I put the plants in soil when I received them even put in my hot house and still they never showed signs of life
*** ***

This customer has been very rude to all of our reps and have received shipments (which were at no charge) to date. If we were a scam than we are terrible at it since we have lost lots of money with this customer since the shipments were on us. We will issue a refund even thought we
feel we have done all we can to help this customer

Complaint: ***
I am rejecting this response because: I have not received a check from them and that was days agoIt can take to days cross country, but not
Sincerely,
*** ***

Our policy is to issue a reship which we did We do not know why he did not receive it though Also, if the reship is not received, we issue a refund per the customer's request A refund for $(the items that were reshipped) was issued today

We called the customer A refund will be issued today

Hello, Thank you for your help, I received calls from the company and the product was delivered today.....thank you......please close this case

A refund has been issued for the lost order