Gardeners' Collection, Inc.

In order to pull up the customer's account again, I need account # or last name and zip code

Please advise if the plants have arrivedIf not I can reship them to the customer next year or request a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will take a refund since nothing has arrived
Sincerely,
*** ***

Customer ordered some plants in February and called to indicate that they were not receivedThe company resent the plants to him again at the beginning of MayIf the second set of plants did not survive or were not received then the company can offer a refund or resend them again next year*

We have no record on this customer talking to us about their order. Our policy with the live plants, is if it arrived dead/damaged than we will issue a reship (no charge). We have within the last days switched shipping carrier from *** to *** with tracking numbers now for better
delivery of these live plants. If the customer would like a reship than her order will go by *** and again we mentioned she will have a tracking number. Please advise. Thank you,Customer Service

Complaint: ***
I am rejecting this response because: I would like a tracking number for the order as I have not received the items! Since it was shipped over two weeks ago, I would have thought they would arrive already.
Sincerely,
*** ***

What is the account number or last name and zip code of the customer and we would be happy to issue a refund

Customer placed an order over our automated system and the order was shipped at the end of AprilThe address we have on file is *** *** *** *** *** *** I noticed on the complaint form that she has a different zip code of ***If that is the case that would be a reason she did
not receive the orderThe company is no longer shipping plants from the nursery this year so we can offer a reshipment for next year or a refund*

Customer was refunded on 07/29/

Complaint: ***
I am rejecting this response because: Unless I see something actually delivered to my houseI will not believe that they are trying to fix thisSince they never updated my address or tried to contact me I can only assume they don't want to work this outI was prepared to wait longer to see if they actually shipped something but then this complaint would time outI don't want that to happen until the situation has been resolved
Sincerely,
* ***

Customer ordered some plants and the shipped to her in beginning of March to *** *** *** ** *** *** We have no record that she called to indicate that they were not receivedThe nursery is closed for the season so we can send the order next season or issue a refund*

Refund issued today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is conditionally satisfactory to me
If the items are
received within the day response period, we will notify you. At this time, since we have not received the merchandise, we are not able to fully accept the response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is regarding complaint was assigned ID ***I received the last message from you that if I had not received the merchandise by now you would reopen my account and have Gardeners issue me a refund for the full amountI hope this matter is finally resolved and the credit is issued.Thank you*** ***
Sincerely,
*** ***

We would be happy to issue a refundWhat is the account number or last name and zip code of the customer?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as
they follow throughTheir offer was to ship the order next year or refund I would like a refund to this order ASAP I do not know how to get a hold of this company to ensure that they refund me They do not respond by phone or email
Sincerely,
*** ***

First, our reps do not have the authority to log into the company website I do not know how her address was changed The order indeed shipped on 4/11/ It takes 10-days for delivery by USPS Our company policy is to reship to the customer at no additional cost to
them We do not have phone number on file for the customer nor can we locate her on *** website If the customer still would like the plants we will reship and for the inconvenience we will refund the shipping cost that was originally charged to her
We at Gardeners Collections is truly sorry for her unpleasant experience with us and hope to be able to resolve this issue

If the customer receives dead or damaged plants then we will refund her moneyShe can email me at *** I will need her account number or invoice number in order to process the refund or the last name and zip code the order was placed under.**

Customer called and advised that the items were not received so the company resent them again at no cost on or about May They should be there shortly
*

We spoke to the customer previously and stated that her credit card indeed did not process successfully We had informed her that our nursery was closed for the season but could issue a reship in Spring