Gardeners' Collection, Inc.

We had issued a reship to the customer per their request It shipped on 05/17/2014, It takes 10-days for delivery by USPS

Complaint: ***
I am rejecting this response because:
I had two orders with them. The 2nd order number was ***, this order arrived in very bad condition. Plants were deadThey fully refunded $from this orderThe first order number is This order was never received. The total paid on the order was $32.89. They were suppose to refund $32.89, instead they refunded only
$14.96. They still owe me $ 17.93. I think they deducted the first refund they issued from the total for this amountzip code is ***
Thank you,
*** ***
***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Date Sent: 6/18/1:16:PM I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter. 6/26/2015 I have NOT received my plantsAt this point I want a refundIt is too late in the season for these plants, that I have NOT received to be planted. ***
Sincerely,
*** ***

Spoke to the customer This order indeed shipped However, we do not have tracking information We have refunded the customer the full amount paid

Complaint: ***
I am rejecting this response because: I have not received the items. If you call them, the recording will say that there is a backlog of deliveries. Please be patient. I have been patient
enough and has asked *** *** to refund $which they are investigating. I no longer wish to do business with them. They have lied and act unprofessional in their handling of this matter.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that I receive my shipment in
a timely manner
They indicated they would ship ASAP. As yet I have not seen anything
Sincerely,
*** ***

Left a message for the customer The original order and reship were sent out However, we have issued a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will accept the refund however, have not received it yet and would like this to kept open
until I do. Am I also to get reimbursed for the all the phone calls made where I was kept on hold for up to minutes?
Sincerely,
*** ***

Please have customer provide account information so that we can issue a refund. We do not keep the original complaints

The reship (no charge) was shipped on 06/06/2016. This is the second order we have sent to this customer. If the customer does not want this order, refused the package and once we receive it we will issue a refund

Complaint: ***
I am rejecting this response because:
The company didn't issue a refundMy bank put a hold on the payment
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It is good to get an apology.It is good to get a PROMISE of a refund.Since we have heard several different versions/promises from the company about our order, which leave a strong aftertaste of doubt, we will reply to the Revdex.com that we accept the offer and consider the complaint resolved when we ACTUALLY RECEIVE OUR REFUND CHECK from Garden Collections.Sincerely,
*** *** *** ***

The zip code was incorrect Will reship asap

We spoke to the customer We will issue a refund for $

I requested a refund today for the customer

Complaint: ***
I am rejecting this response because this issue is not yet resolved.However, in cooperation with the company's request, I am providing my billing address and last name used in the order:*** ***
*** *** ** **
*** ** ***
Sincerely,
*** *** *** ***

Complaint: ***
I am rejecting this response because:The items we ordered have NOT, repeat, NOT arrivedIf they had been sent WHEN WE WERE TOLD THEY HAD BEEN SENT, we would have received them over a MONTH agoIf the company is saying
they have been shipped recently, they still have NOT, repeat, NOT arrivedI don't know when they supposedly were sent THIS TIME, or what song and dance they are giving you, but the plants have DEFINITELY NOT arrivedEvery time I contacted them, their convenient excuse/explanation to appease me was that they had just been shipped, but later than originally promisedAnd conveniently, when I was able to speak with the flippant customer service rep, all of a sudden, the plants had "just been sent"I'm sorry... I'm NOT buying their line or believing them. I need the following information: 1) Date items were sent2) How were they shipped3) Tracking number(s) for all shipments (if items were not all shipped together)4) Expected date of arrival5) Contact from owner(s) explaining why we've had this UNPROFESSIONAL situation occur with her/his/their company6) Apology from snotty customer service rep
Sincerely,
*** ***

The customer "just" ordered the trees on may 2, and they have processed and will ship shortlyUnfortunately because they have been processed I can not cancel the order or request a refund until the product is delivered back to the companyIf the customer calls us or send us an email that they
were returned we would gladly issue a refund*

A refund was issued today

The customer's orders for the dead or damaged items were reshipped to him last week
**