Gardeners' Collection, Inc.

Complaint: ***
I am rejecting this response because: I have not received the items. If you call them, the recording will say that there is a backlog of deliveries. Please be patient. I have been patient
enough and has asked *** *** to refund $which they are investigating. I no longer wish to do business with them. They have lied and act unprofessional in their handling of this matter.
Sincerely,
*** ***

We show no message of this customer contacting us by phone or email. When a customer contacts us we return their message within hours. The customer should have received the correct size and live trees. Since there was a packing issue of some sort, we will issue a reship (per
our policy) at no charge for this entire order.
Thank you,
Customer Service

The company would be happy to resend the plants next year or issue a refund if the items have not been received by today's date

We had issued a reship to the customer per their request It shipped on 05/17/2014, It takes 10-days for delivery by USPS

Left a message for the customer The original order and reship were sent out However, we have issued a full refund

Complaint: ***
I am rejecting this response because:Date Sent: 6/18/1:16:PM I would like the tracking number on thisThey have told me this 2x's beforeI would expect them to be as advertised too, or I can contact you again? Thank you so much for your help on this matter. 6/26/2015 I have NOT received my plantsAt this point I want a refundIt is too late in the season for these plants, that I have NOT received to be planted. ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I had two orders with them. The 2nd order number was ***, this order arrived in very bad condition. Plants were deadThey fully refunded $from this orderThe first order number is This order was never received. The total paid on the order was $32.89. They were suppose to refund $32.89, instead they refunded only
$14.96. They still owe me $ 17.93. I think they deducted the first refund they issued from the total for this amountzip code is ***
Thank you,
*** ***
***
Sincerely,
*** ***

Please have customer provide account information so that we can issue a refund. We do not keep the original complaints

Complaint: ***
I am rejecting this response because:
The company didn't issue a refundMy bank put a hold on the payment
Sincerely,
*** ***

The reship (no charge) was shipped on 06/06/2016. This is the second order we have sent to this customer. If the customer does not want this order, refused the package and once we receive it we will issue a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will accept the refund however, have not received it yet and would like this to kept open
until I do. Am I also to get reimbursed for the all the phone calls made where I was kept on hold for up to minutes?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It is good to get an apology.It is good to get a PROMISE of a refund.Since we have heard several different versions/promises from the company about our order, which leave a strong aftertaste of doubt, we will reply to the Revdex.com that we accept the offer and consider the complaint resolved when we ACTUALLY RECEIVE OUR REFUND CHECK from Garden Collections.Sincerely,
*** *** *** ***

The zip code was incorrect Will reship asap

Complaint: ***
I am rejecting this response because:The items we ordered have NOT, repeat, NOT arrivedIf they had been sent WHEN WE WERE TOLD THEY HAD BEEN SENT, we would have received them over a MONTH agoIf the company is saying
they have been shipped recently, they still have NOT, repeat, NOT arrivedI don't know when they supposedly were sent THIS TIME, or what song and dance they are giving you, but the plants have DEFINITELY NOT arrivedEvery time I contacted them, their convenient excuse/explanation to appease me was that they had just been shipped, but later than originally promisedAnd conveniently, when I was able to speak with the flippant customer service rep, all of a sudden, the plants had "just been sent"I'm sorry... I'm NOT buying their line or believing them. I need the following information: 1) Date items were sent2) How were they shipped3) Tracking number(s) for all shipments (if items were not all shipped together)4) Expected date of arrival5) Contact from owner(s) explaining why we've had this UNPROFESSIONAL situation occur with her/his/their company6) Apology from snotty customer service rep
Sincerely,
*** ***

The items have shipped and will arrive shortly

Complaint: ***
I am rejecting this response because: There should be a tracking # to check with the post office and they have not provided that to meAlso, I would think that they would check with the post office and see what has happened
Sincerely,
*** ***

We spoke to the customer We will issue a refund for $

The customer's orders for the dead or damaged items were reshipped to him last week
**

We have researched and found that the order did indeed ship However, we have issued the customer a full refund

The company would be happy to refund the money once the plants arrive and you confirm to us that they did not surviveIf I was to refund the money now and the plants are viable when they are received it would not be fair to the business to refund money for product that was delivered and is satisfactory.*