Gearbest.com

Dear ***,Thanks for your reply to us here.We are sorry to hear your are not satisfied with the first reply to this issue.Please kindly note we are paying more attention to this issue and will improve our service in shipping.We have issued a full refund for you on your [redacted] account.Could you please check the refund in your payment account and give us a confirmation reply?We appreciate your understanding and collaboration in this matter.Best RegardsGearbest.com

Dear [redacted] ,Thank you for your information.We regret for the inconvenience caused here.Please rest assured that your order has been shipped out on [redacted] .Our colleague has explained it to you in our ticket system.Please reply us there.Best regards,Gearbest.com

I ordered a smartphone and its cover case on the GearBest website the November 5, We are the January 7, and I 'm still waiting since monthsIn addition to the purchase order, I paid a delivery cost to receive my order within days Finally, I received a TV box (decoder) instead my smarpthoneGearBest recognized a mistake but explains to me I must to pay the return, it that takes the biscuit I already paid customs duty at receipt of this itemThey propose I send this item (goods) and refund my GearBest Wallet to an exchangeHowever I don’t want to take a risk the item doesn’t arrive at destination, without taking into account addition delivery timeFurthermore the dispatch will cost me more than the price of the itemMoreover, if GearBest send me again my correct order after thez received the item, I should pay again customs duty at receiptTo conclude I paid their mistakeI am upset today I strongly advise against this website, without take into account the fact there is customs duty at receipt It would have cost cheaper, less time and less hassle to buy my smartphone in my country

Dear ***, Thank you for your quick reply hereWe regret that you still haven't received the refundPlease kindly note we have provided the refund record for you in the contacting messageCould you please check the refund in your account again? We appreciate your kind collaboration and supportBest Regards, Gearbest.com

Dear ***,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future.Gearbest.com

because I have not hear from gearbest about my order on the [redacted] of Octorber yet to comfirmation nothing yetmy order total I order vover for my phone and screen protected and charger I heared anything yet from then

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Dear ***,Thank you for sharing your experience with usOur goal here is to exceed our customer's expectations during each shoppingWe regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.We have sent you an email to your [redacted] with top solution.Please check and give a confirmation back.Thank you for your time.Gearbest.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The business has stated that I will receive a refund to my PayPal account within a week- I have yet to receive this refund Paypal is a digital venue, not sure after weeks why this can't happen sooner Once (if) I receive my refund, I will share with Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I love Gearbest, I have ordered times without no problems to date More gearbest: Prices, speed of delivery towards France (max days), products of excellent quality and a support always at disposalFor a purchase in China quality to choose gearbest!

I found this great website full of great gadgets and all with low prices! Best thing is that there is point system that you gather when order and you can turn them in to cash for next order! Free shipping included!

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted] .Sincerely, [redacted]

I thought it's the same online store just like othersUntil I gave it a try and I found that their service is excellent and the prices are very competitive Don't forget to visit often and watch their "DEALS" pageYesterday I bought a $headlamp for under $20!

Dear ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We will send the customer a new ticket.Thank you again for bringing these matters to our attention.Gearbest.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAfter promising a refund, I had to open & escalate a [redacted] disputeThey then promptly returned my money Sincerely, [redacted]

Dear ***, Thank your for your valuable feedbackWe are sincerely sorry for any inconvenience causedPlease check this link [redacted] (If there is some problem in receiving the delivery due to Customs) Here is our terms and conditions: [redacted] We kindly advise customers check with the local customs to get detailed information of import regulations before placing ordersWe have sent a message to well follow up this issue with youCould you please check and give us a confirmation reply as soon as possibleThanks for your understanding and cooperationBest Regards, Gearbest.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:They said they would make the refund, but NOTHING HAS HAPPENED!!!! Do they think I'm just going to forget about it?! NO!!!PLEASE push them into refunding my money? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order number is [redacted] and the package has been sitting since the [redacted] of March and hasn't moved since Fedex has been notified and responded that package has never been dropped off to them this item was supposed to be a birthday gift and shipping was said to be 7-and its not here yet yeah its been days out of but thats no excuse did some research and the origin of this package is a distribution center of your in Erlanger KY which other research shows that package was released from customs and sent for processing which is your distribution center so this tells me you have had my package since the [redacted] of March above is a attachment with screenshot of today date showing the packaged released from customs which basically means you have my merchandise.also in emails you claim to give me points because of this mess up and still haven't seen the or that was told I would get and also having your employee tell me that I couldn't get a refund because I have a case opened on you thats not real good customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted] The company still will not return my emails and customer service inquiries through their websiteThere is no valid phone number to reach them onMy company still has $1,of defective inventory that needs to be returned and refundedSincerely, [redacted]

I ordered an feet waterproof endoscope for Android Phone from gearbest The camera was not well made and had something blocking the lens from inside the camera I created a ticket with gearbest and provide an explanation and two photos The next day, they deleted my ticket as it was no longer there I filed a dispute with paypal They responded to my refund request by asking me to take it to a local repair shop and get it fix at my expense or they are willing to sell me another one at 50% discount I ask them why they would not honor their Day Money Back Guarantee for defective products clearly posted on their website They did not reply I escalated it to the [redacted] claims department They still did not respond This is not a responsible or honorable company to do business with Order number [redacted] Ticket number [redacted]