Gearbest.com

GearBest did a Bait and Switch that cost me $and a lot of time/effort Details: Jul **, - Ordered a PAPAGO GoSafe530G dashcam for $ Aug **, - Received a PAPAGO GoSafedashcam which is an older version and costs about $ ...Per website recommendation, I reached out to their Support Center Sep *, - GearBest Support Agent mentions a probable warehouse issue ...after multiple reminders Sep **, - GearBest apologizes and suggests a partial refund of $ ...accepting it would have meant I purchased a $product for $a product that I did not even want Sep **, - I request an exchange Sep **, - GearBest claims spelling mistake and product not in stock Sep **, - I share proof of correct product still listed on their website ...after multiple reminders...no response from GearBest Sep **, - GearBest apologizes again, shares RMA to ship product back to China, but I'm expected to pay for return shipping ...Both Paypal (Payment Processor) and [redacted] (Card Issuer) unable to helpPaypal offers $refund Outcome: $+ $(shipping cost to China) - $(Paypal refund) - $= $loss for me Order Number: [redacted] Ticket Number: [redacted]

Dear [redacted] , Thanks for your feedbackWe regret that things do not work well with youPlease kindly note the day money back guarantee relating to RC toy only covers "dead on arrival"instances where the product doesn't work out of boxCustomers are advised to contact us immediately at our support center for resolution.Please review our warranty and return policy here: [redacted] We are resolving the issue in the gearbest support center for you nowWe look forward to hearing from youThanks for your understanding and kind cooperationBest Regards, Gearbest.com

As of Decmember **, 2015, I placed an order online for a self balancing scooter in which the transaction posted to my bank account and the product was estimated to be shipped from the vendor by and arrive by However, 1-2-days prior to placing the order I never received an order confirmation receipt -- which should have been sent to the email I used when orderingAs of today, the order or confirmation receipt has not arrived

A great shop, with excellent prices, free and fast shipping, good communication (ticket or live chat, quick response) Besides price and quality, another important aspect for me is the shipping via PostNL - Netherlands Post, days till my door Everything I had ordered was in my package, good looking and working Gearbest is the best option for products that help me quit smokingThree days ago I made my second order, a Kangertech Subox - the best price on the marketAnd now I am preparing my third order (vaping related items and kid stuff for my princess) and I'm sure there will be no problems with products I am used with Chinese vendors, a lot of orders for my family needs and I can say that Gearbest is one of the bestI will recommend this store to all my friends

Dear Oleg,Thank you for your valuable feedback.Please note our link: [redacted] We will send you a ticket to explain more about this.Thank you for your understanding.Gearbest.com

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted] I have tried other means of contacting them with me results.Sincerely, [redacted] ***

I have ordered several times at the online Store of Gearbest.com and everytime everything went as expectedGood prices, fast shipping and fast customer supportSo nothing to complain and already recommended to my friends and family

Dear ***,Wearesorrytohearyouarehavingissueswithyourproduct.Pleasenotethatmostofourpro...⇄ order number [redacted] you rpovided us is [redacted] you please offer us your correct order number?It starts with [redacted] Welookforwardtohearingfromyou,Gearbest.com

Dear ***,I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and efficiently.We have sent you an email to yahoo email with a top solutionCould you please check and give us a confirmation back?Thank you for your time.Gearbest.com

First of all, the prices at Gearbest are often just unbeatableI've been shopping with Gearbest very regularly mostly on quadcopter and partsThere are times that I've issues with the order when it is defective on arrivalHowever, the customer support is very patient and responsiveHence, I get appropriate compensation for my lostFurthermore, the LiveChat feature is available 24/Delivery is fairly quickHighly recommended

Dear [redacted] ,I want to offer my sincerest apologies to you for the delay of the shipment.Firstly, we should have had this scorrectly, and secondly, we should have responded in a much more timely fashionFor both lapses, we take full responsibility and want to restate our sincere apologies to the customer.Thank you for your time.Gearbest.com

Dear [redacted] ,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future.Gearbest.com

Dear [redacted] , We are sorry you have incurred that problem In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and China Warehouses)We regret that the item cannot be shipped via the priority methods.We have contacted you via our Support CenterPlease reply to us there Many thanksGearbest.com

Revdex.com: I do not agree of this because of the proof I attached of fraud when a site states flat rate free shipping I shouldn't be charged shipping when I chose flat rate shipping I want my $back

I use the services of the Gearbest shop a few months and am very pleasedQuality of the product is excellentGreat prices, fast deliveryOf course there are minor problems, but these are triflesI recommend this store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am happy that Gearbest has at least responded and acknowledges they made a mistake, however, they have not done anything to rectify their mistake in terms of a full refundThis is something I am hoping they will accept responsibility for and process a refundI also hope that their response is meaningful and true and that they will work better in handling returns for their customers in the future In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They made this cut and paste response last timeThen talked to me through their ticket systemWe came to an agreement, then they backed out of the agreement when the Revdex.com ticket was closedI do not plan on closing this complaint until they honor their last offerOtherwise they will make promises for a third time and not back them up In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***, We have asked our colleague to process the full refund via [redacted] case [redacted] needs time to process the orderCould you please help us to wait for the result of [redacted] ? Thank you for your kind understandingGearbest.com