Gearbest.com

Revdex.com:At this time, my complaint, ID *** regarding Gearbest.com has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Excellent smartphone fits the description I ratherFrom minuses are none

At this time, I have been contacted directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved because:
I have still not received my product nor did I get a refundThey refuse to call me or give me a number to call
them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
received email from them stating they would refund my credit card, waiting for that payment to go through before I am satisfied however they stated they are avalible for live chat 24/which they are not once you have made a purchase, they are only availible for live chat prior to purchasing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,We wish to let the customer know that we are extremely sorry for their disappointmentClearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally
apologize for what happenedFrom time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and efficientlyFor this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.It may get damaged during shipping.We have sent you an email to GmailCould you please check and give a confirmation back?Our
intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I made the initial order with my *** card I immediately received an email saying the order is postponed until I send photo ID and a photo of my credit card I contacted *** and spoke with the fraud department They explained that a vendor should verify with the bank and not with me They advised me not to send the documentation and cancel the order I immediately emailed Gearbest cancelling the order I attempted but they do not let you speak to anyone
Gearbest's reply states that they need photo ID and a picture of my credit card to verify my identity If that is true, then when I refused to send the ID and cancelled the order, why did they ship the merchandise? If they suspected fraud or could not verify an address the order should have remained postponed Unless there is another reason for gathering picture ID Perhaps fraud?
I never agreed to send ID and asked the order be cancelled Days after the cancellation and receiving an email that they will respond to my inquiry they charged my account and shipped the merchandise
This is fraudulent or incompetence Either way I would like verification that my account was credited back I have been advised by *** fraud department to refuse shipping and return the merchandise to sender
Thank you,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business gearbest.com only replies by saying to wait additional daysIt has been day since I've ordered with only emails to show for itI've asked several times for a refundI can supply screenshots and emails showing their lack of customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Before purchase I made many questions and customer service replied me to any question I asked for
Then I ordered a cell phone uleFone BePro and then the flip cover with coupon code and best priceAfter each order you have GB points that you can use for discount in your next order
You can choose the shipping method easily and also optional shipping insurance at low costBefore shipping, I received an e-mail with tracking number an envelope picture
I asked to declare lower value before placing order and I had no custom tax
i'll sure place new orders at Gearbest.com

I haven't dealt with their ** office but I have already made orders from online store and so far so goodIf the price is good and you can accept couple of weeks for shipping from China I see no reason to hesitate! XIAOMI products are genuine and their quadcopters fly!

Dear ***,I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and
efficiently.We have sent you an email to *** with a top solutionCould you please check and give us a confirmation back?Thank you for your time.Gearbest.com

Dear ***,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer
special consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future.Gearbest.com

Dear ***,Thank you for your valuable feedbackWe always look forward to hearing from our valued customers.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may
prevent it from happening again.Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?We value your patronage and wish to continue serving you in the best way possible.Gearbest.com

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I Still Have Not Received the flashlight Which Label was created days ago and Still Has Not reached *** *** *** ***
See attached File
Order No.:*** Has Not Been resolved I Have sent Gearbest Multiple Tickets And The Told me it shipped And It Was Not At DHL They Have No Phone Number and I Even chatted Online The Told Me toOpen a ticket Then They Kept Telling It Shipped But I Called DHL Said They have not received package this was suppose to be shipped on 2nd today is the tenth still not with dhl
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted
directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The company is now trying to blame me for their error on the shipping and claim I'm the reason I couldn't receive it was due to the fact I payed for expideted shipping and they used *** and tried to ship it to a PO BoxUltimately they knew that *** wouldn't ship to my address and instead of utilizing another shipping method which they have, they knowingly shipped to the PO Box
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,
Thank you for your important feedback hereWe are sincerely sorry for any inconvenience causedPlease kindly note the precise shipping time can also be affected by factors such as:remote locations, peak shipping periods, Holidays and
Festivals, inclement weather and operational issues impacting the shipping companyYou can refer to this link *** for details.Gearbest's FAQ : ***
We have already sent a message *** to inform your the refund of this orderPlease kindly check and give us a confirmation reply at your early convenienceThanks for your kind supportBest Regards,
Gearbest.com

Dear ***,I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and
efficiently.We have sent you an email to yahoo email with a top solutionCould you please check and give us a confirmation back?Thank you for your time.Gearbest.com

Dear ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We will send the customer a new ticket.Thank you again for bringing these matters to our
attention.Gearbest.com