Gearbest.com

I have found that gearbest has some of the best prices for devices and technology on the internetI have had great experiences dealing with gearbest and have ordered multiple cell phones and other technology from themAll of these arrived in great condition, no damage from shipping or anything resulting from uncareful handelingThey do a good job in keeping you updated, as well as keeping shipping costs free for standard and low prices for express! Their customer service is excellent, and have always been eager and helpful in solving any problems/questions/or service requestsWhen I had to do an RMA due to a faulty quadcopter, they were quick about responding and offered to send me a new one as I sent the old one back without having to wait for them to recieve and process the old one

Excellent shop
good service and flexible system of discounts
low prices

Hi, I've purchased tablets at very good price from GearBest last month, and I was waiting only for weeks till parcels arrivalI liked devices that I bought, these are very good products for the money that I paid, by the way it's very easy to use payment methods like *** when making an order, it's easy, fast and safeWhen I asked a question, Customer Support answered and gave all the info, so I've found useful responseNow I plan to make purchases from this store further, because there are a lot of useful electronics and prices are more than good for buyingI like this online-store's service and products and recommend GearBest))

At this time, I have been contacted directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved because:
I simply get promises. On 12/**/15, I received the following from GearBest Support Center:Gearbest Customer Support At :12/**/
12:46:UTC*** ***
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** *** *** *** *** *** *** *** *** *** *** * *** *** *** * Unfortunately, I have been getting the same response since August:Gearbest Customer Support At :08/**/01:31:UTC*** ***
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*** Here's another excuse in October. They keep track of customer inquiries on their website which is even more frustrating to see how the refund delays are without question intentional. I have purchased additional items from them in spite of this which is even more surprising that they do not respond to frequent customers.Gearbest Customer Support At :10/**/03:02:UTC*** ***
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*** *** ** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** Thank you for your patience and kind support.Welcome to contact us again. Best regards,Gearbest Customer ServiceIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Dear ***We wish to let the customer know that we are extremely sorry for their disappointmentClearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what
happenedFrom time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and efficientlyFor this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

Dear ***,I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this
one quickly and efficiently.We have sent you an email to *** with a top solutionCould you please check and give us a confirmation back?Thank you for your time.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Gearbest charged my account without my authorizationAfter I refused to send verification ID and a photo of my credit card my account was charged and the item was shippedMy account has not been refunded the unauthorized charge.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved because:
They offered what.I thought was.refund.however it.was.for 12.dollars of store creditI just paid 15$ to habe.them.ship.me.a new product and I
paid.over for the.orginal product back.in AprilI told them.No that.is ludicrous! Instead of replying to my responses they keot sendinf me measages but ignored every word I saidIt ws as if they were just having a discussion with themselvesI have never been so disgusted with a company.in my entire LIFE! THEY SHOULD BE ARRESTED FOR THEFT ABD FRAUD AND HELP ACCOUNTABLE FOR THEIR CRIMES PLAIN AND SIMPLE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Despite accepting their resolution, they still did not abide by
their own refund policies
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Answer Here] Gearbest sent me an urgent message and said it now may take up tp days for deliveryThey told me to wait another month My credit card should have never been chargedStill unable to track the package*** ** website only indicates a shipping label was created by GearbestStill no phone number given or an offer for a refund after multiple messages requesting one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedGearbest's customer service rep talked it over with a manager to get me a
refund of $back for the expedited shipping but that money wasn't my concern I was worried about the package but it seems like everything is in order nowThe package says it's on its way and hopefully I'll have it soonHowever I really don't see myself ever using this company again.
Sincerely,
*** ***

Dear ***,
Thank you for your messages
We are sorry that you are not satisfied with our solutionWe have answered you in the original ticket?
Could you please recheck?
Thank you for your kind understanding
Gearbest.com

un super site de vente je recommande que du positif de livraison rapide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I ordered itemsI only received of them and the invoice that came with them had them each priced at half of what I paidI disputed for a partial refund as I did not want to bother with paying for returning what I got for a full refundGearbest only offered a refund that did not cover what I paid for what I had not received so I ended up declining it, then *** made me return the items to get my refunddays later, I stil do not have my refund, nor any items and I am out $bucks PLUS $for shipping back to GearBest in China*** and GearBest are down right thieves and I have filed complaints with IC3, FTC, my states attorney general, the San Jose District Attorney and the San Jose Police DepartmentI want my full refund of $credited back to my *** account and I want it NOW! it has been nearly a months worth of disputing it and you have you items back, at my additional cost. REFUND ALL OF MY MONEY NOW!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,We are so grateful for this feedback. It means a lot to us.We can not apologize enough for the inconvenience caused for you.We want to say thank you for providing us with important information about your situationGearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future.Gearbest.com

Dear *** ,I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly
and efficiently.We have send you a new ticket.Could you please kindly check and give us a confirmation?Thank you for your time.Gearbest.com

At this time, I have been contacted
directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They claim they will ship me the units if I pay $for shipment I paid the $but have not heard from them regarding any shipment info I have sent another note to them requesting this info
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***