Gearbest.com

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I received my product back BUT it is not fixed, STILL BROKEN Product, and I need to pay $for the duty which is crazy, never should rely on this kind of website, they do not provide you any after sale warranty because if you want to fix your product, you need to pay, CRAZY In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolvedthe company did send me an email once, but asked me to file a form, which I had already tried to file, and never addressed any of my problemsHowever, I filed through paypal for a refundI found that the device did function, but some of the sensors thermoprobes and the batteries provided were nonfunctionalAfter I replaced those with my own money it worked fineThey offered a partial refund through paypal that was sufficient (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

My first purchases were very successfulThe price was the best on the marketThe package was very quickly shipped via the [redacted] **It was also quickly deliveredThe product is original, consistent with the description on the websiteOther sellers should take with you an exampleI recommend shopping for my friends in the online store gearbestThank you and I cordially greet

Dear ***, Thanks for your reply to us hereWe are sorry to hear your are not satisfied with the first reply to this issuePlease kindly note we are paying more attention to this issue and will improve our service in shippingWe have issued a full refund for you on your [redacted] accountCould you please check the refund in your payment account and give us a confirmation reply? We appreciate your understanding and collaboration in this matterBest RegardsGearbest.com

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They offered what.I thought was.refund.however it.was.for 12.dollars of store creditI just paid 15$ to habe.them.ship.me.a new product and I paid.over for the.orginal product back.in AprilI told them.No that.is ludicrous! Instead of replying to my responses they keot sendinf me measages but ignored every word I saidIt ws as if they were just having a discussion with themselvesI have never been so disgusted with a company.in my entire LIFE! THEY SHOULD BE ARRESTED FOR THEFT ABD FRAUD AND HELP ACCOUNTABLE FOR THEIR CRIMES PLAIN AND SIMPLE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The business has contacted me, but, it had nothing to do with the complaintI really do not know if it is resolved, or not, as a resultThey send me messages on what they are selling, trying to get me to buy from them, and, acting as if I still have an account with themSince none of them were directly further requests for money, I have not saved the messagesThey seemed to be what they would send to anyone who had an account with them, so, would not be offensive IF I had, indeed, wanted an account with them, or contact with them, but, I want neither In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] ,We wish to let the customer know that we are extremely sorry for their disappointmentClearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what happenedFrom time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and efficientlyFor this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

Dear ***,We wish to let the customer know that we are extremely sorry for their disappointmentClearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what happenedFrom time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and efficientlyFor this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

Gearbest is the best site for buy products Online!! I Recomended 100%The shipping is very fast, days in transit to Colombia!!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached a clear picture from my credit card statement showing the exact purchase amount of $being charged to my credit card from GEAR BEST It is not my problem as a customer who has clearly paid as per the proof of purchase provided that something went wrong within YOUR systemI clearly have paid for my items and expect them to be shipped to me RUSHED, free of charge In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted] , however my complaint has NOT been resolved They sent me a [redacted] message, they would not contact me by my emailThey wrote the first time and said the order was not ready yet and it would be a while longer(this is after I asked repeatedly for a refund) after I said no I have asked for a refund they sent another message back asking if I would like a refund to a "GB Wallet", I said absolutely not I have told you I want a refund to original method of paymentThen they sent their last message on January [redacted] at 8:27pm and they stated " [redacted] " This is the exact text I received I have a copy of it all, I still have Not received my refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Antonette M [redacted]

My phone was shipped damaged I paid nearly $for my phone and their customer service deptis basically a hole in the wall They do not care other than taking your money Shipping was slow, nearly waiting month for receiving my defective item only to fully come to the conclusion that I am out of my money with a phone I cannot return or sell now I am now having to go through my CC company to get my money backPlease DO NOT ORDER from this site and save your money

reliable site and good products My orders were completed

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They sent me a [redacted] message, they would not contact me by my emailThey wrote the first time and said the order was not ready yet and it would be a while longer(this is after I asked repeatedly for a refund) after I said no I have asked for a refund they sent another message back asking if I would like a refund to a "GB Wallet", I said absolutely not I have told you I want a refund to original method of paymentThen they sent their last message on January [redacted] at 8:27pm and they stated " [redacted] " This is the exact text I received I have a copy of it all, I still have Not received my refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Antonette M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] This issue can be closed They have provided a full refundThank you with your help.V/R [redacted] Sincerely, [redacted]

Revdex.com: I received an email from GearBest.com, they informed me that they would be refunding to my credit card $ I accepted their offer, just waiting for the refund to be posted to my accountThe matter will be resolved when [redacted] notify and a refund is noted on my Credit Card accountcomplaint ID [redacted] Sincerely, [redacted]

Dear ***,We wish to let the customer know that we are extremely sorry for their disappointmentClearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize for what happenedFrom time to time with thousands of shipments there will be an occasional issue with shippingOur procedure is designed to handle situations like this one quickly and efficientlyFor this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

The Tablet Has Shipped But The flashlight has Not been received by dhl I Bought this item out of usa warehouse Refer to Flashlight There response was that they shipped it from china but all my paperwork says bought and sold out of LA WharhouseI am moving on 3/*/I would have never purchased anything from china I just want my money back for that Item or Have DHL from California tracking info on this item

Dear [redacted] ,Thank you for being kind enough to tell us about your experienceIt means a lot to us because it gives us an opportunity to improve.We do in fact inspect all items before we ship themUnfortunately, from time to time items get damaged during shippingWe stand behind every item we sell.We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution We are committed to assisting every customer at any timeMany thanksGearbest.com

Dear Rishona,We're extremely grateful for your constructive feedback.We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products It would be very appreciated that you could reply us in original tickets.Many thanks.Gearbest.com