Gearbest.com

Revdex.com:
*** has intervened on my behalf and gearbest has issued me a full refund of my purchase price.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I ordered itemsI only received of them and the invoice that came with them had them each priced at half of what I paidI disputed for a partial refund as I did not want to bother with paying for returning what I got for a full refundGearbest only offered a refund that did not cover what I paid for what I had not received so I ended up declining it, then *** made me return the items to get my refunddays later, I stil do not have my refund, nor any items and I am out $bucks PLUS $for shipping back to GearBest in China*** and GearBest are down right thieves and I have filed complaints with IC3, FTC, my states attorney general, the San Jose District Attorney and the San Jose Police DepartmentI want my full refund of $credited back to my *** account and I want it NOW! it has been nearly a months worth of disputing it and you have you items back, at my additional cost. REFUND ALL OF MY MONEY NOW!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer special
consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future.Gearbest.com

Dear ***,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally apologize and offer special
consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are still refusing to give me my refundThey want me to wait another days because they claim the product has been shipped out but they have yet to show me any proofI've been waiting a month nowI do not want to wait another daysI just want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I can't pay *** ***, they don't have service here
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved:I can't explain what is happening other than they keep stalling! The following are the promises I receive. I have checked my *** account and no funds have been deposited. I have asked them to give me at least store credit because I don't think they have ever refunded a customer. Unfortunately, it appears they have closed my ticket so I must ask again and the process repeats itself. Do you folks have any legal power to penalize these improper business practices?12/**/10:38:UTC *** ***
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*** *** At :12/**/06:44:UTC I have waited days as you have suggested but I have not received my refund of $*** *** At :01/**/03:55:UTC I have still not received my refund*** *** At :01/**/07:06:UTC Can you get me GB Wallet dollars instead? I have some more buying to do and have been waiting on the $for monthsGearbest Customer Support At :01/**/01:45:UTC *** ***
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*** *** At :01/**/02:59:UTC Zilla,I have waited one week more and still nothing in my *** accountCan you please credit my account for the $I have been waiting for months
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,
Thank you for your messageAccording to our record, our colleague has refunded you for the orderThe refund id is ***Could you please kindly check?
Thank you for your understanding
Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** And *** ***

At this time, I have been
contacted directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved because: They refunded the money into my Gearbest wallet. I made another purchase and have been waiting almost a month for that purchase. I will consider the issue resolved when I receive my order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
GearBest email that they have found the returned DOA cell phone in their stock so did receive it as I had statedThey say that they will credit my PapPal acct with $US within to daysI will advise if and when it happensNow we must wait and see.Thanks for now. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,We're extremely grateful for your constructive feedback.We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine
products. Thank you again for bringing these matters to our attention.We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenienceWe feel that this is the least we can do in the circumstances.Gearbest.com

Dear ***,Thank you for your quick reply here.We regret that you still haven't received the refund.Please kindly note we have provided the refund record for you in the contacting message.Could you please check the refund in your account again?We appreciate your kind collaboration and support.Best Regards,Gearbest.com

I ordered cell phones (from Gearbest EU warehouse) and a tablet and I always got what I wantThey're reliable shop! I would more business with them! Recommended shop!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
It appears to have finally shippedGod only knows if it will arrive
Sincerely,
*** ***

Dear ***,Thank you for sharing your experience with usOur goal here is to exceed our customer's expectations during each shoppingWe regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.We
have sent you an email to your *** with top solution.Please check and give a confirmation back.Thank you for your time.Gearbest.com

At this time, I have been contacted
directly by Gearbest.com regarding complaint ID ***, however my complaint has NOT been resolved because:
I have still not received my product nor did I get a refundThey refuse to call me or give me a number to call them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,Thank you for your time.Please check there is no payment id in the proof.Could you please give us the payment id?Both of the order and the invoice are waiting for payment.We have given you a reply.Please check your ticket.Thank you for your understanding.Gearbest.com

Dear ***,Thank you for your valuable feedbackWe always look forward to hearing from our valued customers.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may
prevent it from happening again.We value your patronage and wish to continue serving you in the best way possible.Gearbest.com