Gearbest.com

Dear[redacted]
font-family: "Times New Roman";">,
 
Thank you for your important feedback.
We are sincerely sorry for any inconvenience caused in this situation.
 
From time to time with thousands of shipments there will be an occasional issue with shipping.
For more information of shipping, please kindly check it here:[redacted]
Here is our warranty policy:[redacted]
 
We have sent a message to well follow up this issue to your email address.
Please kindly check and give us a confirmation reply as soon as possible.
Thank you for your understanding and cooperation.
 
Best Regards,
Gearbest.com

Dear [redacted] ,I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally...

apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.Gearbest.com

Dear [redacted],
??;">We wish to let the customer know that we are extremely sorry�...⇄ /> We have reached out to this customer to personally apologize for what...⇄ /> Gearbest.com

“Really super Store”
guys I'm just in awe of this site, it is so simple and intuitive that I was really surprised at this, looking at [redacted] reviews the different gadgets and accidentally found out about this site looked on the website and made your first order namely Silicone Case for Electronic Cigarette Cloupor Mini, the quality is just excellent and the most amazing thing that I got the ego 14 days straight in the hands of not wasting time on long waiting at the post office thanks gearbest.som Really super Storeless

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Gearbest did reach out to me, as they mentioned in their response, complied with their written return policy, and offered some additional credit (which they obviously did not need to do).
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I've been shopping from Gearbest for about 3 months now. I feel I can't stop because they have such a broad inventory of awesome merchandise.
for all my purchases, I have had nothing but positive and outstanding customer service.
even when there are issues with my orders, their customer service team is fast in fixing it and are genuinely looking to resolve any issues. I honestly have nothing bad or negative to say since there honestly isn't . I am so happy with this website and I believe I will be forever a satisfied customer as long as they don't change their business model.
GearBest is something I definitely recommend to everyone! so happy to have found this gem!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They made this cut and paste response last time. Then talked to me through their ticket system. We came to an agreement, then they backed out of the agreement when the Revdex.com ticket was closed. I do not plan on closing this complaint until they honor their last offer. Otherwise they will make promises for a third time and not back them up. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Gearbest is the best site for buy products Online!! I Recomended 100%. The shipping is very fast, 15 days in transit to Colombia!!!
Regards, [redacted].

I found this great website full of great gadgets and all with low prices! Best thing is that there is point system that you gather when order and you can turn them in to cash for next order!
Free shipping included!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I like to buy from GearBest. I'm very pleased with this shop, and I have bought many cellphones. Shipping takes 2-3 weeks to Albania but still it's good for me because it's free and I'm not willing to pay for expedited shipping.
I've had no problem will the cellphones I have bought, they were all original. I have bought cellphones from this shop for all my friends and they are all happy with the quality of the merchandise and of course of the price, prices are cheaper than other shops that I have checked.
Service is good, the give reply to my tickets in 24 hours. They have a very professional service.
I recommend GearBest, will buy again for sure.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
verdana; font-size: 10pt; margin: 0in 0in 10pt;" class="MsoNormal"> They sent me a [redacted] message, they would not contact me by my email. They wrote the first time and said the order was not ready yet and it would be a while longer(this is after I asked repeatedly for a refund) after I said no I have asked for a refund they sent another message back asking if I would like a refund to a "GB Wallet", I said absolutely not I have told you I want a refund to original method of payment. Then they sent their last message on January [redacted] at 8:27pm and they stated "  [redacted] [redacted]" 
This is the exact text I received I have a copy of it all, I still have Not received my refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Antonette M[redacted]

Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We will send the customer a new ticket.Thank you again for bringing these...

matters to our attention.Gearbest.com

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted]. I have tried other means of contacting them with me results.Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I ordered an 20 feet waterproof endoscope for Android Phone from gearbest. The camera was not well made and had something blocking the lens from inside the camera. I created a ticket with gearbest and provide an explanation and two photos. The next day, they deleted my ticket as it was no longer there. I filed a dispute with paypal. They responded to my refund request by asking me to take it to a local repair shop and get it fix at my expense or they are willing to sell me another one at 50% discount. I ask them why they would not honor their 45 Day Money Back Guarantee for defective products clearly posted on their website. They did not reply. I escalated it to the [redacted] claims department. They still did not respond. This is not a responsible or honorable company to do business with. Order number [redacted]. Ticket number [redacted]