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Gearbest.com Reviews (481)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is barely satisfactory to me.  The company has refunded my funds which they had took from me.  However, that still does not justify the 3 month...

wait, and poor customer service which I had to endure.  It is poor business ethics and I believe that due to their incompetence, some form of compensation or public apology should be called for.
Sincerely,
[redacted]

Dear [redacted],Thank you for your comment. Gearbest items have varying processing times based on their warehouse location and stock availability.  With some products, you may choose the warehouse option, and may be able to reduce the dispatch time. Please note that each item has its...

warehouse option and dispatch time displayed clearly on the web page. The total time it will take to receive your order will be the dispatch time plus the shipping time. We kindly ask that customers wait patiently for their orders. We have contacted you via our Support Center. Please reply to us there. Many thanks,[redacted]

Dear [redacted],Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind...

every item we sell.We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.  We are committed to assisting every customer at any time. Many thanks. Gearbest.com

Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We will send the customer a new ticket.Thank you again for bringing these...

matters to our attention.Gearbest.com

very good site. Great range of products and nice design shop. Ordered headphone and poverbank, all came for 2-3 weeks. The product is original and well packaged. Also likes socializing with a qualified manager. I'll still buy in this store and I recommend !!! "

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
Sincerely,[redacted]

I received all my items in beautiful condition. I am happy with the purchase the matter has been resolved please close the complaint. ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted]

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am happy that Gearbest has at least responded and acknowledges they made a mistake, however, they have not done anything to rectify their mistake in terms of a full refund. This is something I am hoping they will accept responsibility for and process a refund. I also hope that their response is meaningful and true and that they will work better in handling returns for their customers in the future.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the best tech website you can find
I continue to buy from this website and they never fail to deliver, customer support are really helpful and improved. delivery is right on time.
this site is all about boys and their toys.
love it, will continue to shop again and again, thumps up!

My phone was shipped damaged. I paid nearly $500 for my phone and their customer service dept. is basically a hole in the wall. They do not care other than taking your money. Shipping was slow, nearly waiting 1 month for receiving my defective item only to fully come to the conclusion that I am out of my money with a phone I cannot return or sell now. I am now having to go through my CC company to get my money back. Please DO NOT ORDER from this site and save your money.

To be honest, GearBest is just the best! I've made 7+ orders and all arrived in perfect shape and on time.
Thanks a lot GearBest, your prices are awesome!

A great shop, with excellent prices, free and fast shipping, good communication (ticket or live chat, quick response).
Besides price and quality, another important aspect for me is the shipping via PostNL - Netherlands Post, 15 days till my door.
Everything I had ordered was in my package, good looking and working.
Gearbest is the best option for products that help me quit smoking. Three days ago I made my second order, a Kangertech Subox - the best price on the market. And
now I am preparing my third order (vaping related items and kid stuff for my princess) and I'm sure there will be no problems with products.
I am used with Chinese vendors, a lot of orders for my family needs and I can say that Gearbest is one of the best. I will recommend this store to all my friends.

Dear [redacted],Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.  We need to identify where the disconnect was so we may prevent it from happening again.Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?We value your patronage and wish to continue serving you in the best way possible.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The order number is [redacted] and the package has been sitting since the [redacted] of March 2016 and hasn't moved since Fedex has  been notified and responded that package has never been dropped off to them this item was supposed to be  a birthday gift and shipping was said to be 7-15 and its not here yet yeah its been 11 days out of 15 but thats no excuse did some research and the origin  of this package is a distribution center of your in Erlanger KY which other research shows that package was released from customs   and sent  for processing which is your distribution center so this tells me you have had my package since the [redacted] of March 2016 above is a attachment with screenshot of today date showing the packaged released from customs which basically means you have my merchandise.also in emails you claim to give me points because of this mess up and still haven't seen the 300 or 500 that was told I would get and also having your employee tell me that I couldn't get a refund because I have a case opened  on you thats not real good customer service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally...

apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

I've heard Gearbest from a friend and I've used it to buy couple of items. It's a nice merchant with wide range of products; especially for electronical equipment. Shipping is fast and they provide a trackin code. Prices are low and if can find a discount code you can buy even cheaper

I have ordered several times at the online Store of Gearbest.com and everytime everything went as expected. Good prices, fast shipping and fast customer support. So nothing to complain and already recommended to my friends and family.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] ...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They said they would make the refund, but NOTHING HAS HAPPENED!!!! Do they think I'm just going to forget about it?! NO!!!PLEASE push them into refunding my money?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 84 Granite Avenue, 2FL, Staten Island, New York, United States, 10303

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