Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.We have reached out to this customer to personally apologize...

for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.Gearbest.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted],I want  to offer my sincerest apologies to you for the delay of the shipment.Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our...

sincere apologies to the customer.Thank you for your time.Gearbest.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
Sincerely,[redacted]

Dear [redacted],I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this...

one quickly and efficiently.Could you reply us in the original ticket?Thank you for your time.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is barely satisfactory to me.  The company has refunded my funds which they had took from me.  However, that still does...

not justify the 3 month wait, and poor customer service which I had to endure.  It is poor business ethics and I believe that due to their incompetence, some form of compensation or public apology should be called for.
Sincerely,
[redacted]

Dear [redacted],
Thank your for your valuable feedback.
We are sincerely sorry for any inconvenience caused.
Please check this link [redacted]   (If there is some problem in receiving the delivery due to Customs)
Here is our terms and...

conditions: [redacted]We kindly advise customers check with the local customs to get detailed information of import regulations before placing orders.
We have sent a message to well follow up this issue with you.
Could you please check and give us a confirmation reply as soon as possible.
Thanks for your understanding and cooperation.
Best Regards, Gearbest.com

At this time, I have been contacted...

directly by Gearbest.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I simply get false promises.  On 12/**/15, I received the following from GearBest Support Center:
Gearbest Customer Support At :12/**/2015 12:46:31 UTC
[redacted]
[redacted]
** [redacted]
[redacted] 
Unfortunately, I have been getting the same response since August:
Gearbest Customer Support At :08/**/2015 01:31:14 UTC
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
Here's another excuse in October.  They keep track of customer inquiries on their website which is even more frustrating to see how the refund delays are without question intentional.  I have purchased additional items from them in spite of this which is even more surprising that they do not respond to frequent customers.
Gearbest Customer Support At :10/**/2015 03:02:32 UTC
[redacted] 
 
[redacted]  [redacted]
 
[redacted]
[redacted]
 
Thank you for your patience and kind support.Welcome to contact us again. 
Best regards,
Gearbest Customer Service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

One of the biggest store with big products chosing,a lot of electronic gadgets wich I prefer,fast shiping in 5 days ship out goods,big warehouse,cuz a lot of goods in stocks,fast respond customer services,and cheapest prices on the web,buying now only on gearbest,and reccomend to the others people wich want get best goods for best prices.

First of all, the prices at Gearbest are often just unbeatable. I've been shopping with Gearbest very regularly mostly on quadcopter and parts. There are times that I've issues with the order when it is defective on arrival. However, the customer support is very patient and responsive. Hence, I get appropriate compensation for my lost. Furthermore, the LiveChat feature is available 24/7. Delivery is fairly quick. Highly recommended.

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted].Sincerely,[redacted]

I ordered a smartphone and its cover case on the GearBest website the November 5, 2015. We are the January 7, 2016 and I 'm still waiting since 2 months. In addition to the purchase order, I paid a delivery cost to receive my order within 10 days.

Finally, I received a TV box (decoder) instead my smarpthone. GearBest recognized a mistake but explains to me I must to pay the return, it that takes the biscuit.

I already paid customs duty at receipt of this item. They propose I send this item (goods) and refund my GearBest Wallet to an exchange. However I don’t want to take a risk the item doesn’t arrive at destination, without taking into account addition delivery time. Furthermore the dispatch will cost me more than the price of the item. Moreover, if GearBest send me again my correct order after thez received the item, I should pay again customs duty at receipt. To conclude I paid their mistake. I am upset today.

I strongly advise against this website, without take into account the fact there is customs duty at receipt.
It would have cost cheaper, less time and less hassle to buy my smartphone in my country.

It was my first order by gearbest.
Everyting was ferfect. Very great and good quality product. Shipping with tracking.
The Contact with the support is perfect.

I will order there more times

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
Sincerely,[redacted]

At this time, I have been contacted...

directly by Gearbest.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The business has contacted me, but, it had nothing to do with the complaint. I really do not know if it is resolved, or not, as a result. They send me messages on what they are selling, trying to get me to buy from them, and, acting as if I still have an account with them. Since none of them were directly further requests for money, I have not saved the messages. They seemed to be what they would send to anyone who had an account with them, so, would not be offensive IF I had, indeed, wanted an account with them, or contact with them, but, I want neither. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

In Canada, it is very unlikely to buy RC toys easily because import tax and source made shopping difficult . On-line shopping become a mains stream. and If the on-line store offer free shipping, this made life so easy. I shop from Gearbest several times and couldn't be happier. Price is good and free shipping, highly recommend if you are looking for toys or your hobby supply.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I've made 9 purchases so far and my experience with this shop has been excellent.
Delivery to Spain is usually quite fast (even using the non registered option) and I usually have my goods in less than 2 weeks.
Cancelled 1 order and had my money back in less than 48 hours.
The few times I contacted support (regarding an order that was taking longer than usual or to ask any question) I had answer in 24 hours in good english and polite manner.
And the products sold are well described and have better price than other similar pages.
For all this, Gearbest is my number 1 page to buy chinese products..