Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]
[redacted]
[redacted]
This issue can be closed.  They have provided a full refund. Thank you with your help.
V/R   [redacted]
Sincerely,
[redacted]

Revdex.com:
I received an email from GearBest.com, they informed me that they would be refunding to my credit card $31.51.  I accepted their offer, just waiting for the refund to be posted to my account. The matter will be resolved when [redacted] notify and a refund is noted on my Credit Card account.
complaint ID [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Gearbest stated that they had reached out to me to resolve my complaint.  I have not been contacted and there is no update in their complaint system. Can you please have them supply what they claim is contact with me?
Sincerely,
[redacted]

Gearbest.com is site where you can buy all the best deals.The products are well packaged and quality is flawless.Support 24/24 and very professional.
You can choose the delivery method and delivery is fast.latest products can be found only here.
Thank gearbest you for professional services and that exist for us!

At this time, I have been contacted directly by Gearbest.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The business has contacted me, but, it had nothing to do with the complaint. I really do not know if it is resolved, or...

not, as a result. They send me messages on what they are selling, trying to get me to buy from them, and, acting as if I still have an account with them. Since none of them were directly further requests for money, I have not saved the messages. They seemed to be what they would send to anyone who had an account with them, so, would not be offensive IF I had, indeed, wanted an account with them, or contact with them, but, I want neither. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We're extremely grateful for your constructive feedback.We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine...

products.                              It would be very appreciated that you could reply us in original tickets.Many thanks.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Ronald,
Thank you for your important feedback.
We are sincerely sorry for any inconvenience caused.
Kindly refer to our warranty policy here: [redacted]
Please kindly note it will be helpful for the shipping company to...

arrange success delivery with correct information provided.We have already sent a message to well follow up this issue.
Please kindly check and give us a confirmation reply in ticket [redacted].
Thank you for your kind support.
Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
After promising a refund, I had to open & escalate a [redacted]...

dispute. They then promptly returned my money.
Sincerely,
[redacted]

I am very pleased with my shopping experience with Gearbest.They have a great selection,I primarily buy quadcopters from them and they really have a large selection to choose from also nicely priced as well.

Dear [redacted],Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.  We need to identify where the disconnect was...

so we may prevent it from happening again.We value your patronage and wish to continue serving you in the best way possible.Gearbest.com

As of Decmember **, 2015, I placed an order online for a self balancing scooter in which the transaction posted to my bank account and the product was estimated to be shipped from the vendor by 12/**/2015 and arrive by 12/**2015 - 1/**/2016 . However, 1-2-days prior to placing the order I never received an order confirmation receipt -- which should have been sent to the email I used when ordering. As of today, the order or confirmation receipt has not arrived.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business has stated that I will receive a refund to my PayPal account within a week- I have yet to receive this refund.  Paypal is a digital venue, not sure after 8 weeks why this can't happen sooner.  Once (if) I receive my refund, I will share with Revdex.com.
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Very very good site, seriousness, produced by quality and very fast delivery.
Also excellent after-sales service, answer under maximum 48 hours
Prices really cheap, the pip(top), so continue, and do not hesitate has to command on this site

Dear [redacted],I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this...

one quickly and efficiently.We have sent you an email to yahoo email with a top solution. Could you please check and give us a confirmation back?Thank you for your time.Gearbest.com

GearBest did a Bait and Switch that cost me $33 and a lot of time/effort.
Details:
Jul **, 2015 - Ordered a PAPAGO GoSafe530G dashcam for $152.
Aug **, 2015 - Received a PAPAGO GoSafe110 dashcam which is an older version and costs about $75.
...Per website recommendation, I reached out to their Support Center...
Sep *, 2015 - GearBest Support Agent mentions a probable warehouse issue
...after multiple reminders...
Sep **, 2015 - GearBest apologizes and suggests a partial refund of $20.
...accepting it would have meant I purchased a $75 product for $132... a product that I did not even want...
Sep **, 2015 - I request an exchange.
Sep **, 2015 - GearBest claims spelling mistake and product not in stock
Sep **, 2015 - I share proof of correct product still listed on their website
...after multiple reminders...no response from GearBest....
Sep **, 2015 - GearBest apologizes again, shares RMA to ship product back to China, but I'm expected to pay for return shipping
...Both Paypal (Payment Processor) and [redacted] (Card Issuer) unable to help. Paypal offers $25 refund....
Outcome:
$152 + $58 (shipping cost to China) - $25 (Paypal refund) - $152 = $33 loss for me
Order Number: [redacted] Ticket Number: [redacted]

I love Gearbest, I have ordered 3 times without no problems to date.
More gearbest: Prices, speed of delivery towards France (max 20 days), products of excellent quality and a support always at disposal. For a purchase in China quality to choose gearbest!

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]