Gearbest.com

Revdex.com:
I received an email from GearBest.com, they informed me that they would be refunding to my credit card $31.51.  I accepted their offer, just waiting for the refund to be posted to my account. The matter will be resolved when [redacted] notify and a refund is noted on my Credit Card account.
complaint ID [redacted]
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Gearbest.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]
[redacted]
[redacted]
This issue can be closed.  They have provided a full refund. Thank you with your help.
V/R   [redacted]
Sincerely,
[redacted]

Gearbest.com is site where you can buy all the best deals.The products are well packaged and quality is flawless.Support 24/24 and very professional.
You can choose the delivery method and delivery is fast.latest products can be found only here.
Thank gearbest you for professional services and that exist for us!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The company, gearbest.com, has resolved the issue to my satisfaction and I would like to close the complaint a send them a screenshot of the complaint showing it as closed.
Sincerely,
[redacted]

Dear Ronald,
Thank you for your important feedback.
We are sincerely sorry for any inconvenience caused.
Kindly refer to our warranty policy here: [redacted]
Please kindly note it will be helpful for the shipping company to...

arrange success delivery with correct information provided.We have already sent a message to well follow up this issue.
Please kindly check and give us a confirmation reply in ticket [redacted].
Thank you for your kind support.
Gearbest.com

Dear [redacted],Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.  We need to identify where the disconnect was...

so we may prevent it from happening again.We value your patronage and wish to continue serving you in the best way possible.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
After promising a refund, I had to open & escalate a [redacted]...

dispute. They then promptly returned my money.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We're extremely grateful for your constructive feedback.We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine...

products.                              It would be very appreciated that you could reply us in original tickets.Many thanks.Gearbest.com

I am very pleased with my shopping experience with Gearbest.They have a great selection,I primarily buy quadcopters from them and they really have a large selection to choose from also nicely priced as well.

Very very good site, seriousness, produced by quality and very fast delivery.
Also excellent after-sales service, answer under maximum 48 hours
Prices really cheap, the pip(top), so continue, and do not hesitate has to command on this site

I love Gearbest, I have ordered 3 times without no problems to date.
More gearbest: Prices, speed of delivery towards France (max 20 days), products of excellent quality and a support always at disposal. For a purchase in China quality to choose gearbest!

GearBest did a Bait and Switch that cost me $33 and a lot of time/effort.
Details:
Jul **, 2015 - Ordered a PAPAGO GoSafe530G dashcam for $152.
Aug **, 2015 - Received a PAPAGO GoSafe110 dashcam which is an older version and costs about $75.
...Per website recommendation, I reached out to their Support Center...
Sep *, 2015 - GearBest Support Agent mentions a probable warehouse issue
...after multiple reminders...
Sep **, 2015 - GearBest apologizes and suggests a partial refund of $20.
...accepting it would have meant I purchased a $75 product for $132... a product that I did not even want...
Sep **, 2015 - I request an exchange.
Sep **, 2015 - GearBest claims spelling mistake and product not in stock
Sep **, 2015 - I share proof of correct product still listed on their website
...after multiple reminders...no response from GearBest....
Sep **, 2015 - GearBest apologizes again, shares RMA to ship product back to China, but I'm expected to pay for return shipping
...Both Paypal (Payment Processor) and [redacted] (Card Issuer) unable to help. Paypal offers $25 refund....
Outcome:
$152 + $58 (shipping cost to China) - $25 (Paypal refund) - $152 = $33 loss for me
Order Number: [redacted] Ticket Number: [redacted]

As of Decmember **, 2015, I placed an order online for a self balancing scooter in which the transaction posted to my bank account and the product was estimated to be shipped from the vendor by 12/**/2015 and arrive by 12/**2015 - 1/**/2016 . However, 1-2-days prior to placing the order I never received an order confirmation receipt -- which should have been sent to the email I used when ordering. As of today, the order or confirmation receipt has not arrived.

Dear [redacted],I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this...

one quickly and efficiently.We have sent you an email to yahoo email with a top solution. Could you please check and give us a confirmation back?Thank you for your time.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The business has stated that I will receive a refund to my PayPal account within a week- I have yet to receive this refund.  Paypal is a digital venue, not sure after 8 weeks why this can't happen sooner.  Once (if) I receive my refund, I will share with Revdex.com.
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is barely satisfactory to me.  The company has refunded my funds which they had took from me.  However, that still does not justify the 3 month...

wait, and poor customer service which I had to endure.  It is poor business ethics and I believe that due to their incompetence, some form of compensation or public apology should be called for.
Sincerely,
[redacted]

Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We will send the customer a new ticket.Thank you again for bringing these...

matters to our attention.Gearbest.com