Gearbest.com

Thank you for your kind information. Please kindly note that the customer has been listed to the blacklist due to bad record on our site. So we have offered him another solution to pay for his orders via other payment such as [redacted] rather than credit card and [redacted]. Moreover, we have give him a coupon for the same worth of what he has lost for this order. He agreed. But he still use the credit card this time. So the order has been cancelled and the payment was returned again. We have tried our best to solve the problem and give the compensation. It is not fair that the customer don't pay for the order via the agreed payment method such as [redacted].
Please see attachment as follows
We hope you could close the case as resolved.
Could you please look into the issue and give us a reply?
Thank you for your precious time
 
Best regards,
[redacted]

I ordered a hover board from Gearbest on cyber monday in November and still have not recieved it. I have been in contact with them via the coustomer support about 10+ time and actually got two seperate shipping #s. They last told me it was stuck in customes and it was my resposability to find it. I have ordered stuff from over seas before and did not have to deal with this. They are a very poor buisness and hope someone could shut them down.

Site gearbest offers the lowest prices on phones and other equipment. I picked up the phone at a discount greater than 15 $. I am very pleased with the service and prices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Dear [redacted] ,I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like...

this one quickly and efficiently.We have send you a new ticket.Could you please kindly check and give us a confirmation?Thank you for your time.Gearbest.com

Dear Rishona,We're extremely grateful for your constructive feedback.We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine...

products.                              It would be very appreciated that you could reply us in original tickets.Many thanks.Gearbest.com

My first purchases were very successful. 1. The price was the best on the market. 2. The package was very quickly shipped via the [redacted]. It was also quickly delivered. 3. The product is original, consistent with the description on the website. Other sellers should take with you an example. I recommend shopping for my friends in the online store gearbest. Thank you and I cordially greet.

Dear [redacted],I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.We will be in touch with the customer to personally...

apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.Gearbest.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 GearBest email that they have found the returned DOA cell phone in their stock so did receive it as I had stated. They say that they will credit my PapPal acct with $84.99 US within 3 to 7 days. I will advise if and when it happens. Now we must wait and see.Thanks for now.
 [redacted]
 
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved. the company did send me an email once, but asked me to file a form, which I had already tried to file, and never addressed any of my problems. However, I filed...

through paypal for a refund. I found that the device did function, but some of the sensors thermoprobes and the batteries provided were nonfunctional. After I replaced those with my own money it worked fine. They offered a partial refund through paypal that was sufficient.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

I want to recommend the site Gearbest.com for purchases all kinds of electronics and phones. I made here about 20 purchases, and always very satisfied - good prices, fast shipping (3-5 days), excellent bonus program. Gearbest is best of the best online stores!

Revdex.com:
I do not agree of this because of the proof I attached  of fraud when a site states flat rate free shipping I shouldn't be charged shipping when I chose flat rate shipping I want my $21.48 back

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
[redacted] has intervened on my behalf and gearbest has issued me a full refund of my purchase price.
Regards,
 
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
Sincerely,[redacted]

Several times I odererd at Gearbest.
In every case the ordered items have been sended quick and well packed.
The items quality have been as the company discribed them.
If there was any question, their support center was answering and solving fast.
For me enough reasons to buy there again.

Revdex.com:At this time, my complaint, ID [redacted] regarding Gearbest.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

I thought it's the same online store just like others. Until I gave it a try and I found that their service is excellent and the prices are very competitive.

Don't forget to visit often and watch their "DEALS" page. Yesterday I bought a $40 headlamp for under $20!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]