George Brazil Air Conditioning & Heating

Jason Z/ air conditioning & heating: Extremely knowledgeable and detail oriented. Makes sure the job is completed properly the first time.

This team of service pros, Jason H, Kyle G, and David R were very efficient at their work. They arrived on time, quickly got to the work at hand, and were done in a reasonable time. They cleaned up after the work was performed, and the system appears to be working as it should.

Mick was very knowledgeable!!! Great attitude...Very hard working

Rhino F. helped install my new Trane refrigeration unit. He is a very polite, considerate and very knowledgeable service rep that I was glad to have handling my installation.

The crew was both professional and knowledgeable in their work and took the time to make sure the work was done correctly.

Review: In June 2012 George Brazil Air Conditioning came out and inspected my existing air conditioner because it was making noise. The service Technician told me that the compressor was failing. At that point I was presented with two options, 1) replace the compressor at a cost of approximately $3200, or 2) replace the entire air conditioner at a cost of approximately $8,000. At this point I was NOT however informed that my existing compressor was still under the original manufactures warranty and would be free for me to replace (minus labor of course). I would not have had to finance almost $8,000 to replace my air conditioner if George Brazil Air Conditioning Services would have given me the full disclosure.

In addition to all of this I debated with them for quite a while over the necessary remedy for them damaging my wooden banister while they were replacing my air conditioner filter holder. And furthermore, I had to call them back out to replace the return side Miting Box at the Air Handler, and while replacing it the technician noticed that it had not been sealed correctly with the first installation.Desired Settlement: I would like a refund of the purchase price, minus the cost of the labor that it would have taken to replace the original compressor in the original unit.

Business

Response:

After further investigation, Mr. [redacted] is 100% correct. [redacted] should have checked the warranty status on the original equipment prior to quoting retail price on a compressor replacement and or quote for a new unit. [redacted] M is no longer with George Brazil so I’m unable to reprimand him for using poor judgment. I strongly believe The burden of proof should lie on the contractor to know and understand when a warranty expires. As a consumer, I rely on the professionals to guide me down the right road with accurate information especially on products I know nothing about! I believe Mr. [redacted] was quoted 3271.04 plus tax to replace a non warranty compressor. To replace a compressor under manufacture warranty (no labor) is 1616.97 plus tax. Total of new unit = 7980.76, total of compressor change out under warranty no labor = 1987.47, total refund = 6293.29. I will process the paperwork and mail out a check ASAP. Please except my apologies for the inconvenience George Brazil has caused you as we learn from our mistakes, IT’S ALL ABOUT CUSTOMER SERVICE! Warm Regards, [redacted]Quality Home MaintenanceDBA George Brazil ServicesService Manager[redacted]Cell Phone # ###-###-#######-###-#### EXT [redacted]Fax # ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Very professional and excellent workmanship

Tells lame jokes

Great, friendly service. [redacted] quickly fixed our plumbing problems.

Great service: clear communication with both the office and [redacted]., reviewed recommended work/pricing and completed work in a timely manner. I am pleased and would use the electrical services of George Brazil again.

We called George Brazil at 8:15 pm and [redacted] came out to fix our smoke detectors that would not stop going off. He was very efficient and went the extra mile to replace all 10 smoke detectors. He definitely should be considered as a very valuable employee. Thanks [redacted], job well done!!!

This is our first experience with George Brazil and we couldn't be more pleased. Our technician,[redacted], was very professional and courteous and addressed all our issues from putting in 2 new hot water heaters, toliet repairs and other miscellaneous issues. Would highly recommend them and especially [redacted].

Technicians [redacted] & [redacted] both arrived within the promised block of time on 6/3/14. They had all the necessary parts and went right to work, no fooling around. I found both techs knowledgeable and willing to answer all my questions. I was 100% satisfied with their job performance. These are two ace technicians.

Very professional. Never exasperated with questions.

The Man who George Brazil sent to fix our Electrical problems His Name was Elijah Otero He was very respectful and did a very good job. He was very knowledgeable about where to check first then proceed to fix our problems even found a problem we didn't know we had. We are so Thankful to him.

[redacted]. Was at our home today to perform a HVAC tune-up. Upon initial review [redacted] found
an electrical problem, she showed me the issue and throughly explained the fix and associated costs. Her explanation was easily understood and the repair was completed with parts on her truck.
George Brazil has a very customer focused employee in [redacted]. We look forward to her return for the Spring tune-up!

George Brazil provides the highest quality service we have ever seen. [redacted]. is extremely knowledgeable and gave us great advice.

Nice job

The team arrived on time, were professional, introduced their selves. They showed respect to us and our property. The job was completed on time and correctly.

[redacted]. Is a great installer

We purchased a new system from George Brazil, and it was a challenging installation. [redacted]. was able to come in and complete the installation in a timely manner and overcome all of the technical challenges to provide us with an excellent outcome. He was very knowledgeable, thorough, and took the time to explain what he was doing and why. I would say that he did an outstanding job for us.