George Brazil Air Conditioning & Heating

[redacted], and [redacted] were real professionals. They came on time, did a great job with the install, and answered all my questions. And they even cleaned up afterwards.
I will recommend them to everyone that I can. Thanks

This was our first time using George Brazil and called them because we had an air conditioner problem late at night and they had emergency service. Phil came out very late and stayed until the problem was corrected. In spite of the late hour he was pleasant, knowledgeable, and got the job done! Needless to say we will be continuing to do business with him. Thank you Phil!!!!!

Excellent service.

On time. Professional. Polite. Knowedable. Efficient. The whole package

George Brazil was right on the spot especially on a late Sunday afternoon. The employee Roy fixed an ongoing problem and was very courteous and explained everything. A nice clean uniform too.

We're very happy with the installation of our new York air conditioner and heater. The work was done by professionals who knew their profession. We'd be very happy to recommend our crew to anyone.

Ferris T worked with Mick on installing my new AC unit. He was very helpful in answering any questions I had. I would recommend George Brazil to everyone.

I just had a duct cleaning and sealing performed by George Brazil Air Conditioning & Heating by Service Pro Roberto Q, who was very professional, knowledgeable, and explained the procedures that were to be done. The preparation for this process in protecting our furniture and floors with drop cloths was greatly appreciated. The job was completed in a timely manner. George Brazil should be proud to have a person in their employ with such unique talents with the way Roberto Q. represented both himself and the company. I would definitely recommend George Brazil to friends and neighbors.

On January 22, 2016 Roy H. came to my house to check the condition of the air ducts. He did an excellent job of finding any existing problems and he fixed them. I am very pleased with the service from George Brazil and Roy H.

Jorge R and Chuck W were very knowledgeable, did their work quickly and efficiently, and very pleasant.

We were having a problem with heat sharing between the first and second floors. We called George Brazil HVAC and scheduled an appointment for the same day. The technician was Josh W and he was also certified for Quality Assurance. Josh did an excellent job of solving the problem in a quick and efficient manner. I highly recommend George Brazil to my friends and relatives.

Brandon did a fine job of explaining our a/c repairs and doing the repairs.

On time, very polite, very patient, and very honest.

Camilo was very knowledgeable and efficient. I had been very stressed out since our a/c broke down and he assured me it would be taken care of as soon as possible. He put us at eaze and got the job done!

Brandon was courteous, informative, and detailed oriented in fixing my air conditioner

This is a very positive review of QATech [redacted]. However we are not pleased with the George Brazil company. [redacted] was knowledgeable and willing to help with our AC issues, while the Brazil company made themselves difficult to work with. Only because of the positive service given by [redacted] can I upgrade the negative Brazil company experience, to neutral.

Review: We had a technician come over from the George Brazil firm (service invoice enclosed), as we have contracted their company to do semi-annually inspections (May & Nov .) on our November, 2005, air-conditioning / heater unit (Trane) . They come by, usually, and take current readings, look over the equipmen t, do various checks, and give us a report. We have had minor replacements.

The technician that came by said to me: "Sir, your Trane A/ C-Heater is shot and needs replac em ent immediately. The capacitor in it is dangerous, will blow up , and cause a lot of damage if not changed in just "days." I've listed the price of $12,783 1ninus $3300 rebate for a new unit with a 12-year warra nty so you'll never feel in danger again. I can install it for you."

I asked the tech what it would cost to simply replace the capacitor, today, and nothing else, thereby taking the danger out of it, for now. He told me that it would be well over a thousand dollars, so it would be better to h ave the whole unit replaced.

I said, "Please list all that is wrong and I'll look into it." He said, "The capacitor will Blow Up!!!! in not month s nor weeks but in days, Sir, and you must get a whole new unit, now!!! I will install it in for you. If you pay the whole amount now and not finance it, you will save money."

I said again, "Please list all tha t is wrong and sign it and I will look into it next week." He listed it all, warned us again, told us to call him directly, and scared us out of her skin. We didn't sleep all night. He finally left.

I called another company and they sent over a technician the next day, and he showed me all of his readings, which were all totally nominal for the unit, being well within parameters. All was “fine.”

He told us tlus is the slowest season for techs now with everyone spending for Xmas and no noney for inspections. Also, he is on a salar. The salesman from George Brazil may/probably works on mostly commission and that is why he's trying to pull this stunt. We don't know. It scared us terribly.

. ,Desired Settlement: We have one more prepaid inspection on our old contract, for May of 2015, but we are staying with this new company and never going back to George Brazil ever, ever, ever. We will probably NOT get a refund of the last visit, nor of the one coming up next year, but we never want to see them again. They scared us out of our wits. I am 77 years old, and he could have swindled us out of thousands. This incident SHOULD NOT BE LET GO SCOT FREE. My wife was awake all night afraid that thing was going to blow up, like he promised it would. May we hear from you regarding this situation, by email, if possible.

Business

Response:

I spoke with Mr. [redacted] and apologized for the service he received. The Technician has been terminated as we do not support scare tactics! I also will be refunding Mr. [redacted] 82.00 for the remaining of his Maintenance Program and also sending 1-50.00 dinner card and 2-movie tickets for the inconvenience we have caused him and his wife. Mr. [redacted] has agreed to classify this case as resolved, thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Consumer

Response:

There are two things going on:1. I want very much to “let it go”2. Every time I read one of your ads in the newspaper I want to contact you. Number 2 just won the debate.We received a telephone call in December from George Brazil Home Services, and my husband was told, "Why didn't we contact the company directly instead of going through Revdex.com." (He did not contact you because he did not want to have anything to do with your company ever again.)We let the Revdex.com know that you called him on the phone, and to put this issue to bed.My "new" issues are two items:1. (The very minor issue.) We were told to expect a $50 restaurant card and movie passes for our, as you said, "inconvenience." We received the restaurant card, but have not received movie tickets. Why would you promise something and not deliver?2. (The more important issue.) We were told tl1at our VIP contract would be cancelled and we would not have to pay for the fourth 6-month maintenance inspection that was due in May. We have received the $82 check for the fourth inspection.Why would your company that prides itself on being ethical expect us to pay for the visit that caused this incident in the first place? We had also pre-paid for the third maintenance inspection and expected adequate paperwork in return. We were not only "inconvenienced," but we did not receive the paperwork that included the "data" that your tech supposedly read from our unit.Don't you think it would be fair that this maintenance inspection by your company should also be returned ($82) because the tech did not do the inspection and wrote down no data. He simply "said" that the currents were way too high. This contract was no longer valid by his omission. We would be much more appeased by receiving a refund of the $82 paid to you for our "inconvenience" with this visit than the missing movie tickets.

I was supposed to have an electrical service call between 12:00 - 4:00 September 13. A representative from George Brazil called at 10:30 to inform me that my regular electrician was tied-up on an all day job and I could reschedule or have another electrician perform the required service within the next 30 - 40 minutes which I opted for. [redacted]. arrived 40 minutes later and performed the troubleshooting required to locate a circuit problem in the house. During the process, [redacted] kept me informed regarding his methodology for finding the faulty circuit and proceeded in what appeared to be a very logical fashion. It took him about 2 1/2 hours to complete the job. Since I am a member of the George Brazil Maintenance Program, the work was performed on a fixed price basis (same price regardless of the amount of time). I was pleased with the outcome. [redacted] also advised me of some additional maintenance issues which I suggested be dealt with in the fall/winter months since they were in the attic.

[redacted]. did the cleaning of my ducts today. He did a great job, was extremely neat and also explained what he did and showed me before and after pictures. He was very efficient and respectful. He and Calvin W. both were a pleasure to have in my home. I am confident they both did a very professional job.

I am very pleased with the Service I received. I called before noon and my appointment was made shortly after. [redacted] was at my home by 2:30pm My problem was resolved and fixed. [redacted] was very professional and kind. He was very respectful.

I will use George Brazil again.