Gilt Groupe, Inc.

Hi ***,I apologize for the issues concerning your order for the Magaschoni Cashmere Cashmere Travel SetWhile we cannot reship the replacements to you we have advised we will take a full return on this set for youWe cannot reship replacements as we cannot facilitate for this request
through our systems and we are currently out of stockIf you wish we can issue you a partial refund should you be interested tin keeping this item. If you wish to return the product the return slip is in your accountI apologize for this error caused.Best,***

Hi ,Thanks for reaching out to us.Can you confirm your order number for this rug and I will certainly take a look at this for you?Warm RegardsRachel Management Team

Hi There, I am sorry to hear that your pressure cooker has arrived damagedI have reviewed your account and can see notations that we did in fact offer you a partial refund to keep the item or Return for refund and a return has been created for you. RegardsDenisCustomer Service
Supervisor

Hi *** ***, I'm sorry to hear of your dissatisfaction with our Customer Service.I have reviewed this order and I can see this order of three items in total was delivered January *** On January *** at PM EST a return label was created for two out of the three items , the reason
provided was "Material was not what I expected" This return label was not used and expired February *** Our customer care team still had not received any contact in relation to this order until February * Via our chat serviceUnfortunately we will not be offering a refund on this order due to the time frame of this delivery.I'm sorry for any disappointment caused.EllenGilt Management Team

Hi there,
I do apologize, however, I am unable to see if there has been any change to the original complaint
Unfortunately, as previously stated, we would not be able to fulfill the Member's request of being refunded or providing new tickets due to this confusion
Kindest regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a response on here from Gilt City saying that my *** account has been refunded, and also a an email saying a refund was processed. As of now there has been no money refunded to my *** account (see attached screenshot), and the link in the email saying my refund was processed leads to a dead webpage (second attached image).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Thank you for reaching back out.I am very sorry to hear you are unhappy with your bag and wish to return itAs previously advised our Vintage accessories team have fully reviewed and investigated your order *** and the pictures you sent for you and have advised that we will be unable to accept a return in this case Louis Vuitton bags can start to have a unique odour as they age
Based on each of the pictures you sent us, the bag is consistent with what was clearly described on the sale page outlined below:
"Condition: Carried - Good (signs of consistent handling on leather/hardware; wear to lining, hardware and drawstring, scratches, scuffs, and black)"
I'm afraid we cannot accept a returnI sincerely apologize for any inconvenience or disappointment causedShould you need any further assistance please do not hesitate to reach out to usWarm regards NiamhCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To print the return label, the buttons had to appear to prompt the actionThe buttons were not presentI was able to view the order, not print the return, then contacted themI have even sent screenshots for reference which hasn't been acknowledgedGilt had not once addressed the root cause of the issue, or specifics of the situation, only offered the same generic response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, Thank you for reaching out to us Can you advise me of your order number and I will certainly look into this matter for you. Warm Regards Rachel Customer Service Supervisor

Hi ***,
I'm very sorry to hear you've had such a negative experienceI'd love to be able to resolve this for you, we should certainly honor your referral!
If you'd like to email *** with your email address and ask to be referred to Jamie or
respond to this, I will get this sorted for you.
Again, my apologies for any inconvenience caused!
Best,
Jamie
Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello, the item with Order# *** has been returned about weeks ago and I received an email from Gilt that the return item has been received by GiltI still didn't get refund from Gilt but since it takes up to weeks, I am waiting.Anyway, what I want to make it clear is, it was never a "confusion" but an undeniable mistake made by Gilt.If you see the attached files, the order number in the "order confirmation email" and "order cancellation email" and "your order has been shipped email" is all Order# ***Those emails are all about the Order# ***.If two orders were made at checkout, there must be two different order confirmation numbers because each order has its own unique order number.The response I received from Gilt via email never made senseAccording to the Gilt customer assistant, in Gilt system, it would show as the same order number but with Borderfree, it would be showing as separate numbers (You can find the email from the attached file)Then why didn't Borderfree send me the different order number if Borderfree sees two separate order numbers? Why didn't they send me the cancelled order's order number?Because there was only one order and it was cancelled due to the incorrect payment I provided as the email says but Gilt accidently just shipped it out and charged meGilt customer assistant also said I "doubleclicked" at checkout and that is why two orders were madeBut I order the sweater with my mobile phoneI did not doubleclicked anything, I just tabbed once to click the submit order button then it went through with the thank you messageAnd then I received the order confirmation email for Order# ***Gilt's "Two Orders Theory" never makes sense.Also Gilt customer assistant kept telling me that one of the two holding authorization in my bank statement will be removed, but there has been only one holding authorization from the Gilt order and it has been chargedI checked with my bank and it was crystal clear that there was never two holdings for this order.My order has been returned because Gilt sent me the return label and it took days since I sent an email to the Gilt customer to fix their mistake. Also one more question, the order cancellation email says that my order was cancelled due to the incorrect payment information I provided at checkoutAnd I did not update the informationHow did the incorrect payment information go through for the order and charged me? That is why I thought it was fraud at the first when I found out that I was charged for the Order# ***.I have been writing same thing over and over because Gilt is not clearly answering to my questionsIt has been very stressful and depressing meI feel so helpless and despisedHow could you say that it was all on me by stating the word "confusion"? I was not confused with anything, everything was so clear that my order got cancelled due to the incorrect payment information I provided and there will be no charge with the Order# ***However, because Gilt got confused, they shipped out the cancelled order to me. I do want the truth.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer}Gilt always repeat the same words,I can not see anything they want settle my complaint ,I can not accept their solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Yes, I have finally received their email with what they call an authentcity letter, it is not frm Hermes but rather a third party vendor
whose letterhead has neither an address or phone number to contact them! I will now take this letter and the bag to the Hermes store in the city and
see if they will authenticate the bagIf they will I am happy to pay for it, if they confiscate the bag as a fake, I will let you knowMany thanks for your
prompt attention to this matter on my behalf!
Sincerely,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What Gilt responded me is not true because the email I received cleary states that I will not be charged with this orderAlso I am hearing two different responses from the Gilt.Let me show the email I received which states that the order could not be accepted due to incorrect payment information and I won't be charged with the order.*** *** ***
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*** ***You will not be charged for any items in this order. If you have any questions, please call ###-###-#### or email *** Your Billing & Shipping InformationBilling Address: Shipping Address: Payment Method:*** ***
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*** *** ** *** ***Your Order Summary*** *** *** ** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The fact of the matter is, Gilt failed to send reminder emails because of an error in their system.
Gilt has already acknowledged this error on their partHowever, they have not taken responsibility for itPlease issue the $refund ASAP.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Hi ***,
I sincerely apologize for the delay in you receiving this order.
I have reached out to XPO this afternoon and they have assured me that they will be reaching out to you in the next 24/hours to schedule delivery of your order.
Regretfully we
would not be in a position to refund you for the order in fullI can see from the notations on your account that we have accommodated you with a refund of the delivery charge of $& a additional gesture of $on the 12/**/2015. Once the remaining shipment has been delivered to you we will review and certainly accommodate you for the delayKindest regards,
Denis
Gilt Customer Service Supervisor

Hi ***,Thank you for getting back to us.We're so sorry to hear of your dissatisfaction with this.Rest assured, your account email address, ***, has been unsubscribed from all email and direct mail communicationThis was actioned on 12/**, and can take up to business days to be completed.We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.Warm regards,PatCustomer Service SupervisorFurther assistance needed? Join us in Live Chat http://www.gilt.com/support

Hi ***Thank you for reaching back out.Sincere apologies for the confusion caused here.We have looked into this thoroughly and as advised previously, at checkout the order was essentially submitted twiceThe first order submission payment was declined which was why you received the email stating you would not be chargedThe second order submission was indeed successful which is why you were charged and it shipped out.We do appreciate this caused confusion on your end as the different order numbers were not outlined and so we can completely understand why you were not expecting to see a charge or to receive your order. We have gone ahead now and created a return for you to send back the order to us for a full refund.You will receive details of this from Borderfree to your email address *** in the coming moments. Apologies again for the inconvenience caused here.If we can be of further assistance please do not hesitate to reach back out.Warmest RegardsNiamhGilt Service Specialist

Hi ***,I'm sorry to hear thisI can certainly look into this issue for you, however the order number has not been provided so I am a little limited in what I can see as I cannot locate an account with the email providedIf you can send this into us we can of course review this
further. Thanks,Aine - Customer Service

Hi ***, Thank you for reaching out. I'm so sorry to hear that *** *** *** *** *** has closed. I have invalidated your voucher and refunded it to your Gilt accountThis account credit won't expire and will apply automatically to your next purchase on Gilt or Gilt
City. If we can be of further assistance, please don't hesitate to reach out to us againOne of our Service Specialists will be happy to help you. Warm regards,PatCustomer Service Management team