Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I must keep asking the consumers right,when the unusable bag lying on my cabinet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I do apologize for these issues arising with your recent order. Regretfully I am unable to discuss this order with you due to security reasons we are unable to disclose any information with youThe account holder will have to make contact with us here is customer support to
authorize you on the account once this is done we will be gladly assist you further with this inquiry.Kindest regards, DenisGilt Customer Service Supervisor

Hi ***,Thank you for shopping with Gilt.I'm so sorry to hear of the issues surrounding this orderI have reviewed your account and as a valued customer, I would be happy to make an exception to allow to return this to us for a cash refund.
I have created a return
authorization label for youPlease visit https://www.gilt.com/account/return and we will prompt you to print a complimentary USPS return shipping labelPlease note that we can only refund back to your original form of paymentIn this instance you'll receive a refund of $back to your Discover ending with and $back to your account credits one the scarf has been returned and processed back at our warehouseThe return shipping fee of $will be deducted from your refundYou can find out more about our return policy here: ***I hope this helps!
Yours in style,JessicaNoir Customer Service SpecialistFurther assistance needed? Join us in Live Chat ***

Hi there, Thank you for reaching out to us today I am terribly sorry to hear of your experience Sadly I cannot source your account in order to investigate this matter Can you kindly provide me with the order number or email address of your account and I will do all I can to
assist you.RegardsRachel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Gilt states they reached out to the vendor times, with the first time being August ***, yet provides no answer as to WHY it took this longTo remind you, I placed my order on July *** with an estimated delivery date of August ***-***My phone call on August *** is the only reason Gilt even bothered to initiate contactFurthermore, they claim they were unable to fulfill my order due to "stock availability" and then advise I need to check with the other vendors as to why the product was still available on their sites--a month laterThere is no denial by Gilt that the "Ellia" I purchased is actually the "Jackson" that was described on the vendor's siteIn fact, this is an admission by Gilt that they are guilty of being misleading in their advertising, which is a violation of the FTC's Truth in Advertising(source: ***)This has been a serious inconvenience for meI donated my previous couch to make room for these new ones I purchased on GiltIt's now nearly weeks later, after I was "expecting" my couches to be delivered and I have no resolutionI don't feel I was asking for much in my request to be offered something comparableGilt sees no harm in their deceptive advertising which is a big disappointment.
Sincerely,
*** ***

Hi ***,Our vendor management team have advised that the offer was for a day option or packs of the alternate flavours statedThe sales page was not stated that the sampler pack includes of each flavour.This offer is final sale and non returnableAs this voucher was purchased over months
ago we would not be in a position to issue a refund to your credit for this offer, however we can make a major exception on your account to refund to account credit onlyIf you would like to proceed with this offer of account credit refund please reach out to us.Kindest regards, DenisGilt Customer Service Supervisor

Hi ***, I have reviewed your account and can see that from the notations on your account you were in contact with our Customer Support Team on November ***. I can also see that you were unsubscribed from our email subscriptions that day and were made aware of the timeframe of this to
come into effect which it may take five business days for this change to come into effect.If after this time you still receive an email from Gilt, please forward it to us so we can send it to our technical team to try and fix the issue for you.Warm regards,DenisCustomer Service Supervisor

Hi there,I am so sorry to hear of your dissatisfaction with our Gilt City offerI have looked into this, and unfortunately, it would not be possible for us to provide a refund or a creditLooking into the sale page, I can see that, while there is no mention of an elevator on the
sale page (as only offer related information would be presented), the offer does state that the location of the sale would be at on the *** Floor, as per the attachment.Additionally, as was previously advised, this was a final sale and no returns item, as per our Gilt City returns policy, to which the Member had agreed to upon completion of purchaseAgain, my sincerest apologies for the disappointment and dissatisfaction, however, on this occasion we would be unable to accept a return for this voucherKindest regards, *** **
Gilt Customer Service

Hi there,We are sorry to hear you feel we have not addressed your concerns.We can assure you that every piece is authenticated by our trusted vendor, and also by our own Luxury Accessories team who would have extensive knowledge pertaining to these items and how to identify signs of authenticity.As advised by my colleagues this product was sourced by a *** party so we cannot source the tags for the bagsThe fact that these have not been included does not mean the bag is non-authenticAs this item is final sale and non-returnable, and was not advertised as accompanied by a Certificate of Authenticity, we are not able to accept a return.We can confirm that this item is brand new, and the soft distressed leather would be a design traitAs advised by my colleague ***, regrettably as we were not advised of this defect previously we cannot accept a return for this reason. Regrettably as a credit card dispute was filed on December ***, Customer Service can no longer assist you with this order as all correspondence regarding this issue will have to be directed through your credit card company and our order management departmentOur sincerest apologies but regrettably this is no longer an issue that Customer Support can assist you with. We apologize for any inconvenience this may cause. Kind regards,***
*** *** ***

Hello,These vouchers were purchased under the National section of our City section Our vouchers are specifically created for selected U.S cities only and this is stated as sucHGilt City offers its members coveted access to exclusive experiences in select U.Scities, all at insider prices
Our curators comb through hundreds of neighborhoods and local business for the most exciting offers in Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, New York, Philadelphia, San Diego, San Francisco, Seattle and Washington D.C., with a selection of national offers from leading luxury brands also available for members across the country. Regards RachelCustomer Service Supervisor

Hi ***,
If
you place an item on your waitlist and receive an e-mail notification, this simply indicates the item has become available but doesn’t reserve the item for you
We don't know the specific chances for a waitlisted item becoming availableWaitlist notifications occur when an order is cancelled, or if a return is completedWe also cannot guarantee the pricing of items from waitlistThis item the indoor/outdoor grill is on sale today for $and not $As a flash sale site our prices do fluctuate on a daily basisRegards
Denis
Customer Service Supervisor

Hi ***,I hope you are keeping well.I wish to advise that I have sent an email to your email address *** per your requestIn this email, I have included a return label for you to return these orders to us, upon which, we will issue a full refund back to the original form of paymentWe will also send an email to advise of sameThis email will go to the email address registered to your Gilt accountAdditionally, I have included the return pack to this message for your attention.I have also included in my email, copy of all the correspondence which was sent to you in response to the queries you advise you did not get a response to.I hope this helps.Kindest RegardsPatCustomer Service Management Team

Hi ***,Thanks for reaching out.I am deeply saddened to hear of the issue surrounding this order.We became aware of an issue with the description of this chair in that it was advertised as a set of 2, when in fact there was only chair in this productWe corrected the issue on our end, but
unfortunately, were unable to follow up with all members who purchased to advise of the issueSadly, you appear to be one of the members we were unable to follow up with.I have issued a full refund for the order as you have received only of a set of 2, and I have added the chair back to your cart for you to purchase the second chair with the refund I have issuedYour refund will take 3-business days to hit your cardPlease be aware that when reordering, only chair will be shipped and this will be reflected in the item description on this occasion.I wish to take this opportunity to express my deepest apologies for this issue and we hope to serve you better in the future.Kindest RegardsPatCustomer Service Management Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I make full payment and waited long time to received a defect order,Gilt did not show any honest on their fault,just ask me return and waiting my refund,and did not send me a correct one or any refund for their mistake
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Hi R***,
I have reviewed your Order
and I can see that this matter is currently under investigation with our shipping departmentOur internal investigation procedures can take up-to 3-business days and once we have an update we will be sure to follow up with you via email
I do sincerely apologize for any inconvenience causedWarm regards,DenisCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I didn't accept this solution since I used the coupon within expiry range i.e., by 03/**/Having said that they sold me faulty voucher which has no money or was already expired because it is not even showing any value just saying expired.Answering to the point "All sales are final and non-refundable" doesn't mean they can sell erroneous deals and vouchersYou return products to the store from where you bought not to the ones who made them and for whom they are intended for.Please advise for legal options. Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi,The Gilt account is under ***Best,Jen
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet received a refund On March **, I received an e-mail indicating that it would take to days for a refund to appear in my account As of yet, no refund has appeared
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is the most ridiculous answer I have ever heard - all they have to do is take off the pricing when telling the consumer that the waitlist has become available
not send an email showing the advertised price and then when you go to checkout the new price appears. Not good selling practicesThey are duping the customer
nowhere in the email is a "flashsale" mentioned - I suggest their legal department come up with disclaimer describing their practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
I have unsubscribed from this pathetic company at least times nowIn fact, I never SUBSCRIBED to their junkmail list, yet they felt it within their right to bombard my email with their unwanted, unsolicited garbage for straight days I'm sorry, there is NO excuse that this lowlife company feels it is acceptable to act in this manner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***