Gilt Groupe, Inc.

Hi ***, I'm sorry to hear that you were having trouble redeeming your voucher. I would encourage you to reach out to Boxed Customer Support as they should be able to resolve this issue quickly for you, they can be contacted at ***.This offer is final sale and non
refundable and needed to be Redeemed by 03/**/16, if you encountered issues redeeming your voucher you would need to reach out to vendor in this instance for further assistance.This voucher has now expired and May be used to obtain the discount stated on the Voucher until the “redeem by” date stated above; after that time, and for a period of years from the date of issue, the Voucher may be redeemed with the Vendor for the services stated on the voucher equal to the value for which it was originally purchased.Kindest regards, ***Gilt Customer Service Supervisor

Hi *** We hope this email finds you well. Apologies for any inconvenience caused here. I can see that my colleague Vanessa reached out to you today. We provided you with a FedEx label via email to your address on your account *** to return this item
to us on February *** and we then reached out to you again on the *** to ensure you had received the label, both of which we received no responseWe advised once this was returned to the vendor they would then ship you the linen backed. As advised by Vanessa today you can certainly return this to us for a full refund if you wish. If you would like to reach out to us at service*** or on *** to advise how you would like to proceed we will be more than happy to assist you and resolve this. Warmest RegardsNiamhGilt

Hello ***,We're sorry that you feel that we did not adequately resolve your complaint.You have been refunded in full for the order, which should be reflecting on your statement shortly. Unfortunately, in this situation, we would be unable to provide an exchange for this item for the different set on the site as we have already issued a 30% discount with a maximum limit of $Also as this is a completely separate item, we would be unable to provide an exchange.Should you ever need assistance for any future queries you can also contact us on Live Chat here - *** With regards,*** *** ***

Hi ***, As mentioned previously your orders are well within the estimated dates that were projected to you at the time of purchaseYour orders were delivered within the Estimated Delivery Dates.RegardsDenisGilt Customer Service Supervisor

Hell ***, I hope you are keeping well. I am sorry to hear of your dissatisfaction in this matterUnfortunately as previously advised, we would be unable to accept a return here in this matter. Sorry for any inconvenience caused here. Best Regards,Cian

Hello ***,We are sorry your order is delayed outside of the original estimated delivery dates when you placed the order. The vendor just made us aware of this issue recently and will be updated on our site as well in relation to the correct delivery dates.Because of this discrepancy we
have advised we are refunding $to your credit card.If you do not wish to wait until mid July for the bed, we can still request the order is cancelled and apologize for the inconvenience this has caused.Sincerely,Gilt Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the gilt voucher is ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The color on product tag is "Cammeo" instead of "Pink", which is inconsistent with the listed description of color "Pink" on the sale page.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi There,We are sorry to hear that there has been issues with your recent order with us.Looking at the detail, I can see that when the order was placed, it had been given an estimated delivery date up until 6/**/15, please note that these dates are estimatedI can confirm that this was delivered as
of today, 6/**/Due to the delay on this, we did issue a refund of the shipping costsI can also see that we did advise that these items could be returned for a full refund to the original method of payment. I do sincerely apologize that this order was delayed in being sent out, however, we cannot issue a full refund for these without the items being sent back to us as a return.Kindest regards, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive full refund of my purchaseI attached four pictures of the watch that I received the day that it shipped to my homeThe watch that I received is not the same watch that I purchased onlineI want this matter escalated so I can simply return this watch and get a full refundThe no refund policy should not apply if the merchandise shipped differs from the merchandise purchasedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi There, We do take security breaches very seriously at Gilt, we would always recommend saving your password to make it easier for our customers when shoppinghowever, we can see that this order was placed using the same Iphone as previous Gilt and Gilt City purchases.As
you now have filed a dispute with your credit card company we are unable to assist any further until this dispute has been resolved with your credit card companyIf you wish to remove this dispute, we would be happy to look into this further for you.Regards,***
*** *** ***

Hi ***, I do apologize that this has happened to you, but regretfully I am unable to locate an order on your account for this item so I can review this and see what has happened here. If you could please provide us with the email address or order id number so that we can investigate this
further.Kindest regards, DenisGilt Customer Service Supervisor

Hi ***,We're so sorry to hear of your dissatisfaction with this matter, unfortunately due to the time frame since this item was purchased, we would be unable to provide any kind of replacement or refund.RegardsDenisCustomer Service Supervisor

Hello ***,
I hope you are well
I have looked into this and I can see that you currently have no account credits on your account, all the account credits that you had have been spent on other orders
In regards to your return
currently on its way back to us, as it was paid with account credits, we can only refund back to account credits once it arrives back in our warehouse.
Best Regards,
Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact of the matter is that I still did not receive the items I ordered, and then had to pay more to get the appropriate itemThe correct response was to make an exchange so that I am still able to have gray sheets at the price I paid
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hi ***,Thank you for reaching out to us,I note that since sending this complaint, you have been assisted by a member of our CS team
We'll be allowing you to return these shoes to us for a full refund with free return shipping given the products misrepresentationYou'll
soon be receiving an email with return instructions. If we can assist further please don't hesitate to let us know.Warm regards,JessicaCustomer Service SpecialistFurther assistance needed? Join us in Live Chat http***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is my GILT account: *** , Order #***
I still insist you must delivery
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I am sorry that you are not happy with out responsePlease know that it was in no way our intention to be deceitful and in order to not appear in that way we listed all of the pertinent information provided to us from the vendor on the sale page in order to assist our members in making an informed purchase decision.I can certainly appreciate how frustrating this must have been and in order to see if there is anything that I could do for you I have looked into any and all returns created for generated for these vouchers.There are a few there and all except one was within three days of purchaseThe one that is not however (the one I am assuming was purchased by your sister) was refunded outside of this timeframe and for the same reason.I must advise you that this should not have been done and we will certainly be following up with the agent with whom she had been speaking to to make her aware of the correct procedure in instances such as this!As this had clearly been refunded however I have gone ahead and refunded you for your voucher also.This refund of $will reflect on your statement within the next three to five business days.Again, I wish to apologize for any and all disappointment and convenience caused and while this experience has most likely discouraged you from shopping with us again, If you do decide to I hope your experience is much more satisfactory.Kindest Regards*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[According to the Gilt website, The condition of the watch was listed as "Excellent: Maintained in excellent condition; only the slightest signs of wear that does not detract from the overall appearance"The watch I received has a chipped glass faceThis casts a shadow on the face of the watch which makes it look terrible- right by the o clock markerNot only this, the photo that Gilt claims shows the defect does not show the shadow on the watch faceAccording to the Gilt representative, this is due to the fact that the items are photographed under flash photographyThis is NOT an accurate representation of the product I am buying since it does detract from the overall appearance of the watchI have attached a picture of the product I received and a picture of the product that was on the Gilt websiteThe differences are very clear between the two photographs.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I placed an order for clothes for my son for the start of schoolThey were highly discounted and a there only few left of each itemI waited for the delivery of this orderNever arrivedI contact Gilt because I see that the tracking history seems strangeThe post office had returned the package back to Gilt and Gilt never notified me of this problem I contact their customer service and the customer service representative tells me that I had to notify them of the delivery problemThis very lucrative high-end goods discount store has not yet built the infrastructure to have the warehouse notify the customer services reps that there was a problem deliveryThis is pretty shabby considering that many internet stores of this size have built this capabilityI lost ALL the items I had ordered and now they are wait-listedI will probably not be able to find them againI received a refund AND after telling the customer service rep that something should be done to rectify the situation, I received a measly 15% offVery unfortunate since I have been very happy with all other past orders