Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for responding back to me *** The issue here is two-fold: 1) the definition of the color "Navy Blue", in light of their verbiage "slight variances in color.."My contention is that this is not a variation in color It is a completely different color than advertised They could call a pink rug red, but (most) anyone can discern pink from red and it is a material difference They also said that I could search "Navy Blue" on their site and would come up all sorts of different blues, which supports my claim that they view "Navy Blue" as an arbitrary color, when in fact, it is a very specific color Why didn't/don't they simply call the rug "Blue" then? That would alleviate this entire issue AND 2) Their response is not in line with best-in-class service--- they refuse to either return the rug, offer a partial refund, or even a good will credit What kind of service is that? They don't stand behind the products they sell (nor do they provide accurate depictions of those products and refuse to "make it right" when products don't match their descriptions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I am sorry to hear that your unhappy with our exchange policy this has been in place since our website was launchedI will certainly pass on your feedback in regards to this on your behalf. When you placed your order with us you had agreed to our terms of service in relation to placing orders and how the returns and exchange procedures work. Regretfully we do not have the administrative ability to reship an exchange to our membersIf members do require an exchange they can do so by placing a new order via the returns/exchanges section via your gilt account, once the original item/order has been received back in our warehouse you will receive a full refund to your original form of payment. RegardsDenisGilt Customer Service Supervisor

Hi ***,Thank you for bringing this to my attentionI have investigated here and I see that you received the shoes on 3/** and your first contact with us about the condition of the shoes was almost weeks (days) later on 6/*Having reviewed the case and the image that you provided in your
email, these shoes look as though they have been extensively worn and have developed a fault as a result.Owing to this, and while I do appreciate your concern, we cannot allow a return as we do not provide a warranty beyond the day return window described in our returns policy at ***I am so sorry for any inconvenience caused. Kindest RegardsPatCustomer Service Management Team

Hi ***We are very sorry to hear you are unhappy with our response to your complaint.As previously stated you may dispute the deactivation by contacting our order management team directly. Contact Details: Email: *** or Phone #: ###-###-####Once this team has verified your information and cleared you to shop with us they will reactivate your account.Best Wishes*** *** ***

Hello ***, I hope you are well. I have looked into this matter for you and I am sorry for any inconvenience causedI have reviewed the images on the sales page and the images that you have forwarded in and I can see that what you received is the correct item. Due to this we would be
unable to accept a return on your wallet as what you have received is the correct item and it was noted as final sale and non returnable on the sales page. Sorry for any inconvenience caused. Best,Cian

Hi there,
Thank you for contact usSadly this promotion was limited to one gift card per person Using more than one Gift Card is in breach of the terms and conditions of this promotion and as such we
reserve the right to cancel all orders and de-activate the account
Warm Regards
Rachel
Supervisor

Hi ***,
We're so sorry to hear of your dissatisfaction with our recent promotion for KIDfor specific kids sales.
Regretfully the items you were purchasing we not part of this promotionThe KIDDiscount was valid for sales that had the icon for KIDon themI
can see from the notations on your account that Customer Service have applied Courtesy Gesture Discount to your account 15% off your purchase (the “Discount”) (Maximum Discount of $50) for any inconvenience causedWhich is a one time use discount and will expire in weeks and will automatically apply at checkout to your next purchase.Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,I have reviewed your account and your returns to GiltFrom this investigation I can see that these were set up by you and Gilt Credit was chosen at the time of set upTo avoid getting account credit the option would have been there to choose a credit card refund minus the return shipping cost.Regretfully we would do not have the administrative ability to refund account credit to credit cardYou can certainly use this account credit for future purchases with us online and will automatically apply at checkout to your next purchase.RegardsDenisCustomer Service Supervisor

Hi There, We have reviewed the pictures that have been sent to us and regretfully we are unable to depict any creases/issues on this bag.We will unfortunately be unable to accommodate your request of a return for refund or price reduction on this item.Our Quality Control
team would have assessed the bag prior to shipment.I"m sorry that I cannot provide a more favorable response on this occasionIf there is anything else I can do to assist, please feel free to get in touch.Kindest regards, DenisGilt Customer Service Supervisor

Hello ***Thank you for your reply.We have replied to you several times outlining dates and actions taken by us to investigate this matter for you Sadly we cannot price-match towards another couch and you $discount is still showing on your account towards a future order.We have outlined and explained why the vendor could not provide the inventory and I am terribly sorry that you do not believe this to be the caseYour discount will remain on your account to use towards a future order with us.RegardsRachelManagement Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you see from my attachment Gilt's email said 30% off everything baby and kids which is their category that has all the kid itemsIt does not say anywhere on the email only for specific items and there was no fine print on the website itselfIt stated everything in baby and kids is 30% off and they should have took ownership of their mistake and honored their email To not give their customers what they promised is advertisingI understand that Gilt put 15% off code on my account but that is not the 30% that was originally stated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi *** ,I'm so sorry to hear this We have completed an in house investigation and I can see we have been provided with an incorrect tracking number for your order from XPOI have spoken directly with XPO and they have provided us with the correct tracking number They have also advised
that your item has not been delivered and is still available for shipment from the vendor. Again I'm truly sorry for the inconvenience this has caused. Warm regardsEllenGilt Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I must keep asking the consumers right,when the unusable bag lying on my cabinet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I do not believe that this product is authenticThese shoes were worn on only FOUR occasionsThe tip of both heels came off on the 4th dayThis left EXPOSED metalWhen I arrived at my hospital and walked into the ER the metal on linoleum caused me to take a hard fall Am I expected to believe that a $pair of designer shoes would fall apart like that? I have purchased thousands of dollars worth of goods from this company and now I do not believe that any of these items are authenticI need real proof that what I have purchased is authentic and if it is authentic I want a reasonable refund to be used to have them professionally repaired*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved They are allowing me to return the items for a full
refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Your website did not state that these particular shoes did not come with heel taps and thus I was not informed per usual for any designer shoesI want a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I do apologize for these issues arising with your recent order. Regretfully I am unable to discuss this order with you due to security reasons we are unable to disclose any information with youThe account holder will have to make contact with us here is customer support to
authorize you on the account once this is done we will be gladly assist you further with this inquiry.Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Gilt hasn't sent me any kind of certificatesThe two bags are clearly differentI don't understand why they couldn't see the discrepancyPlus, they didn't even bother to put a picture of the inner zipper when they were selling this bag, which is very irresponsible as a luxury departmentThey should have provided as much information as possible to the customers to help make right decision
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **