Gilt Groupe, Inc.

Hi ***I am very sorry to hear you received the incorrect package, I completely understand how frustrating this must be for you.Unfortunately the items you ordered are no longer in stock, as we are a flash sale website all of our stock is very limited and once it has been purchased we do not have
the ability to order more.I do understand this is not the resolution you requested however we have no way to get these items back into stock and sent to you.We will however offer overnight shipping on other items, I have already issued the $credit to your account to cover the cost of thisFor the overnight shipping to get the items to you by this weekend the order will need to be placed before Thursday at 3pm ET and the items must be within the estimated delivery at checkout.Should you have any further questions please do not hesitate to reach out to us.Best WishesSteveGilt Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not see it on the TOS about that. In addition, the credit did not state "off $purchase" just "$credit"
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I can accept the solution of keeping the order processing and getting $refund if GILT can ship it to me within bussiness days as they promisedBut I have charged for it through the ALIPAY so the refund should be return to my account
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your reply, Denis. Your statement, "*** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** ** *** *** ** *** ***" there is not argument there. My biggest concern is, my items were never wait-listed from the beginning. As a premier member, I had a minute head start to observe the items, issue a purchase order and make the necessary payments for my items. A) I submitted a purchase order and received a confirmation on December **, for the two items.B) On February ***, my orders got cancelled (which I secured the items at $and $175) due to customs and logistical issues and they were placed on wait-list @ new pricing $and $C) March **, the same two items suddenly reappeared on Gilt.com with the escalated pricing. Clearly, there was an error on Gilt's part and you are not owning up to your original advertised price on your websiteI believe due to Gilt.com's pricing error, A) you pulled the items off the website then B) cancelled all of our orders then C) placed the items on your consumers wait-list with the skyrocketed prices to the correct your error. Thank you, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***
Thank you for reaching back outSincere apologies for the confusion caused hereWe have looked into this thoroughly and as advised previously, at checkout the order was essentially submitted twiceThe first order submission payment was declined which was why you received the email stating you would not be chargedThe second order submission was indeed successful which is why you were charged and it shipped outWe do appreciate this caused confusion on your end as the different order numbers were not outlined and so we can completely understand why you were not expecting to see a charge or to receive your order.
We have gone ahead now and created a return for you to send back the order to us for a full refundYou will receive details of this from Borderfree to your email address *** in the coming moments.
Apologies again for the inconvenience caused hereIf we can be of further assistance please do not hesitate to reach back outWarmest Regards
Niamh
Gilt Service Specialist

Hi There,
Upon review of your order for the Loake Mulligan Leather Boot I can see that you were in contact with our Customer Service on Nov **, and they have set up a Return Label for you to return this item back to usOnce your return
has been received, it will then be processed by our warehouse returns team within 3-business days of receipt of your returnYou will be refunded in full for this purchasePlease note that refunds typically can take 3-business days to process back to your credit card depending on your financial institution. Regretfully we do not have this item in inventory so I have waitlisted this item in case it does come back on sale with us in the futureI do sincerely apologize for any inconvenience causedKindest regards, DenisGilt Customer Service Supervisor

Hi there, I'm so sorry to hear thisI have reviewed this and I can see that we have been in correspondence with you requesting pictures of this issue to look into this further for youAs soon as we have received these we can see the issue as you are seeing this and look into this further for
you right away of course. Thanks,Aine - Customer Service

Hi ***, Thanks so much for your message.I have looked into this and since your message, I note that my colleague has issued a credit of $to your Gilt account for you to use on future ordersSadly, as the tickets were purchased on another vendor's platform, we do not have the ability to issue
this to your credit cardI note, also however, that you are contending that the charges amounted to $I am more than happy to issue the balance to your Gilt account, however, I do need for you to submit your bill for this offer showing the $paidOnce received I will happy to add the $balance to your Gilt account.Kindest RegardsPatCustomer Service Management team

To whom it may concern,
On July *** we did receive a contact with a request to have this voucher refunded as the purchaser felt that the format in which the sale illustrated the available dates was difficult to navigate toUpon review of this sales page we did determine that this
would indeed be the format that Gilt City display all required information, this would not have been illustrated in a way that we have not done so previously.Certainly we do appreciate that this purchaser does have a great history of membership with us and on this occasion we are happy to offer a refund of this voucher in the form of non expiring Gilt account credits.
Kind regards,
***
*** *** ***

Hi ***,When the return labels were originally created they would have been valid on your gilt.com through the returns section for days and if not used would expire. This is what has happened in this instance and owing to the timeframe we would not be in a position to grant a return as items have been in your possession for nearly months now. I am sorry for any inconvenience caused here.Best Regards,DenisGilt Customer Service Supervisor

Hello,
I understand Gilt.com has credited one of the accounts that we were talking aboutThey should definitely fix their networking problems, they keep mentioning none of the accounts were set up through that linkWhat they don't mention is that for three different accounts, two consecutive days, their system overcharged me, my sister and my mother.On my account, a coupon was not applied correctly, which I am not sure why a well working system would not be able to calculate properly 40% off.( they took of 35%)I could provide the proof However, we have resolved the overcharging issues by having them reimburse the differences to each of us. What I want to stress here is that ,giving these circumstances, having a system working deficiently mistakes from their end were most likely real
In regards to the account sweet ***, that account has been discontinued not long after it has been created years in the back, my mother, which the acc belongs to was getting too much emails so she decided to unsubscribeWith this being said, I, myself had invited her again and she has accepted my invitation through the link provided, which of course a deficient system can not detect.From my point of view this is a new account.And the $should be applied However, at this point I accept their response, even though I am most likely sure I would not shop Gilt.com anymore, giving all the time I have waisted to write messages over messages so that I can resolve mistakes that came from their end
Sincerely,
*** ***

Hi ***,We will shortly be sending you a Letter Of Authenticity in your email for your Chanel Bag. I’m so sorry to hear that you’re dissatisfied with the quality of your purchase! We completely stathe guarantee that every item is the authentic label it promises to be.Regards,***Customer Service Supervisor

Hi ***, I am sorry that you have experienced this as this should not have happened, in order to get these issues resolved, you will need to contact our order management team there phone lines are open 8am - 3pm ET Mon - Fri ESTIf You can call in between these hours and they will
be able to assist you further here. Kindest regards, DenisGilt Customer Service Supervisor

Hi There, We are sorry to hear that there has been issues with your recent order with us.Please note that the hardware varies depending on the season/production facility but does not necessarily deem the product inauthenticAgain, as with all products sold on Gilt, Gilt stands behind the
authenticity and quality of this productHowever, as you are unhappy with this order, we will accept a return for this bag for a full refund to your original form of payment once we receive the bag back to our warehouse.We have sent an email with return instructions on how to return this Item and you should be receiving this shortly. Kindest regards, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is first time I purchase from Gilt,but I am very disappointed for their service,I place order#*** on *** Nov,and them promise order will arrive during *** Nov-*** Dec,till now I did not received my order,I have complaint them last week,they offer 15% discount for my next order and will speed my order promise I will receive my order very soon,I trust them and closed the complaint file,but another week pasted,my still not received my order,and contacted Gilt they just say will arrive very soon,and ask me to contact the carrier.they have no idea when my order will arrive alsoI purchased these item as a gift to my friend for specific time,bu now is invalid already,so I don't want waiting the parcel ,I ask them refund all amount of orderPlease help me on this case,I very very disappointed for Gilt service.They are irresponsible company
Sincerely,*** ***

Hi there, Thank you for reaching out to us with regards to your order. I am terribly sorry to hear that the packaging of your wallet came dirty, especially since this was for a friend as a gift This may have happened during shipment to you Can you confirm that there is no
damage to the actual wallet? Warm Regards RachelCustomer Service Supervisor

Revdex.com:In fact,they have offered me $credits to my Gilt account for a compensation.May be this is not a perfect solution for my problem,but I think this is a convenient option for both of us.So I decided to accept that
Sincerely, *** *** ***

Hi ***, We are sorry to hear you feel like you have
not received a good response from usAs advised yesterday on all of
your contacts, we take any issues like what you sent on very seriously
and escalated it to our warehouse and legal teams right away, when you
contacted usWe
have had a detailed look at your accounts and all the
history and the issues you have had with usIn order for us to
investigate this further, we asked you for pictures of the packaging and
the inside of the pack with the rat droppings and the broken lotion in
itAs you have stated, the rat was alive in the box during
transportation, so it is vital we get this information as soon as
possibleWe have also started an investigation with FedEx with regards
to the sequence of events and they are checking into this from their
endYou stated yesterday that you had called in someone from health and
safety / animal control to come to see the rat todayCan you please
forward the name and phone number for this person to us so our legal
team can be in touch with them and get their assessment on that
situation? For the duration of the investigation we have closed your
accounts, and as soon as we receive the information requested we can
proceed to investigate this furtherAs advised before, we would not be
in a position to issue a refund until we have all the necessary details
and the investigation is completeWe understand that this is an inconvenience and that you have been
issued refunds for incorrect and missing items before without asking for
pictures, but as you have stated there was a rat in this box you
received instead of the bag, further investigation is needed.Kind Regards, AnttiGilt.com

Hi ***, I can see that we had escalated this issue and the vendor did advise that they would be reaching directly to you to resolve this, have you heard from the vendor in this case? I can also confirm that as my colleague mentioned, our Gilt City offers are only for use within the US, and cannot be used with international credit cards.Due to this, we cannot issue a refund for these vouchers unfortunately. My apologies for any inconvenience.Aine Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThis company gives advertising and I will not be doing business with them again
Sincerely,
*** ***