Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Gilt,
Kindly note your referenced proof does not indicate the job order, contents, recipient or address of receiver and packageKindly find attached my solid proof of evidence documenting ALL packages INCLUDING as you will see, messengered items that is standard protocol and operating procedure in my buildingI will not be bullied by big business into paying for something I did not receiveKindly notice the receipt of ONE *** package on 12/**/when there should have been two if your claimed package was delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Rachel: Thank you for the courtesy of a reply As I mentioned today to the customer service agent by phone, I decline to accept the $credit in lieu of the delivery of the purchased chair. When I requested to speak to a manger on the phone today, I was put on hold and later told by the customer service agent who spoke to the manager that he as the customer service agent could only offer me that Kim would reach out to talk to me within the next hours I have been told three times previously that an "escalation" was being made and I was assured I would be called within business days I have received zero calls and zero e-mails to-date. As requested previously, if by March ***, I do not receive the chair I purchased (on the premise of delivery by February **) and have already been charged for, then I need a full refund of what I paid as I will need to find and purchase two identical chairs for use in my private practice Best Regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Per Gucci, the maker of the bag that Gilt is reselling, the product dimensions you provided are incorrectI need a refund back immediately as I do not want to be a customer of Gilt moving forwardAgain, I was promised a bag that was inches in length and instead I received one that was The handle size was also falsely advertised and uncomfortable on ones shoulderThe maker of the bag stands by its products dimensions and Gilt falsely advertised different dimensions of the same bagYou offered me no options other than a return label and a promise the item would be refunded, which it was notGilt has since then resold the bag I returned for a higher priceI was not offered a call to discuss Gilts actions and what my options would beGilt has no official return policy on final sale return items (and in this case items that are falsely advertised)This is not asking much of a company whose annual returns are in the millions and a company who already sold the product I returned (gilt suffered no loss and instead profited by selling it for higher than the price I paid after I used a gilt permission codeOnly I suffered when I received a bag w incorrect dimensions and the forced loss of $with no bag after I was guaranteed a return)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***, Thanks for getting in touch. I have looked into this and unfortunately we would be unable to provide a refund for this voucherThis was noted as final sale and non returnable and the sales page does state "Credit must be redeemed in full; no change or credit returned" I
am sorry for any inconvenience caused here. Best Regrads,Cian

On 11/**/I submitted an order for a "POPSUGAR Must Have - Entertaining Essentials Box"On 11/**/my *** account was charged for the orderA week later I had still not received shipping confirmation, so I called Gilt City for an updateThe claimed to have no record of the order or my account and would not take my *** transaction ID numberThey told me to call back between AM and PMI called more times between AM and PM and was given various excuses for why I couldn't be helped (customer service left early for a party, broken computers, etc.)It is now 12/***/and I still do not have my order or a refund

Hi ***,I hope this email finds you well.It was stated on the notification you received from T-Mobile that the $promotional gift cards were limited one per person/accountAs the terms of service were breached for this promotion in adding more than one to your accountOur Order Management
team cancelled your account and the order you had placedPlease see for full terms of service : ***Best regards, DenisCustomer Support SupervisorA $GILT promotional gift card code to *** or ***Redeem in app by 4:a.mET on Wednesday 8/**/Gift card code is not valid on Gilt Travel or in the Gilt Store within Saks OFF 5thPromotional gift card code may be suspended or terminated at any time and may be subject to product restrictions or exclusionsLimit one per person

Hello ***We are very sorry for the delay in delivering the replacement order. We have escalated your request into urgent status to cancel the replacement and will be back in contact with you promptly as soon as we have a response from the
vendor. Sincerely,Gilt Customer Service

Hi there, Thanks for getting in touchI have reviewed this complaint and having spoken to the vendor in question who have confirmed that they have been unable to accommodate the dates in question, I have gone ahead and refunded these vouchersThe refunds will be back to the original form of
payment within to business days. If there is anything else I can do to assist on this, please don't hesitate to reach out. Warm regardsPaddyGilt Customer Service

** ***I am so sorry to hear you are unhappy with the Mulberry bag you purchasedRegarding the chemical smell we would be happy to offer a $refund to your credit card to get the bag professionally cleaned.The bag itself is an authentic Mulberry bag. We guarantee the authenticity of all our
product'sMulberry in particular has partnerships with manufacturers in China, Turkey, Spain and Portugal so it is not an indicator of authenticity.Below is an article mentioning this for reference:***Unfortunately as the bag is authentic we cannot offer a refund.Best WishesSteveGilt Customer Service

Hi ***I am so sorry your stroller arrived without the car seatI completely understand how frustrating this must be for you.I have consulted with our international team and they have assured me that should you return the stroller for a full refund *** *** will reimburse you in full for any
taxes paid.We unfortunately cannot issue a refund for a payment we did not receive. Of course we are still happy to offer a $refund back to your credit card should you choose to keep the stroller.Should you have any further queries please let us know.Best WishesSteveGilt Service Support

Hi ***,I can assure you that this item is an genuine authentic item & This product was sourced for Gilt by a trusted independent supplier. We are happy to provide a return for any items that are proved to be not authentic once we have documentation to show this.If you wish
you can forward us the paperwork you have been provided with From Burberry to advise otherwise we will certainly review your request for return.The item is final sale and non returnable. DenisCustomer Service Supervisor

The reason the orders were cancelled was because of Terms of Service abuse. The terms of service are as follow " A $GILT promotional gift card code to *** or ***Redeem in app by 4:a.mET on Wednesday 8/**/Gift card code is not valid on Gilt Travel or in the Gilt
Store within Saks OFF 5th.Promotional gift card code may be suspended or terminated at any time and may be subject to product restrictions or exclusionsLimit one per person." The member redeemed numerous gift cards which breached the Terms of Service outlined above.At the time of the first call only one order had been flagged as having multiple gift cards applied to it so that is why that was cancelled.It was later flagged that the member in question had other orders with multiple gift cards which therefore breached the terms of service so that is why they were cancelled

Hi ***,
I do sincerely
apologize for the issues you have encountered trying to redeem your voucher online with Crateful as this should not have happenedI have now gone ahead and refunded $to your credit card on file, please allow 3-business days for this refund to populate back to your cardI have forwarded it to our vendor management team to ensure they are aware of the situation and your dissatisfaction. We hope to serve you better in the futureKindest regards,
***
Gilt Customer Service Supervisor

Hi There, As this was the outer packaging for the wallet and the wallet itself is not dirty we will be unable to facilitate a return as per your request upon the pictures we have received of the packaging this would not warrant a return of the item. Can you confirm that there is no damage to the actual wallet? RegardsDenis Customer Service Supervisor

Hello ***, I hope you are keeping well. I am so sorry for the inconvenience caused with your orderI can see that you have been in touch with Paul today and had the issue resolvedIf you do have any other questions, please do not hesitate to get back in touch. Best,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want to change the wallet to a new and clean one
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
I can assure you that this item is an genuine authentic item
& This product was sourced for Gilt by a trusted independent supplier.
We are happy to provide a return for any items that are proved to be not authentic once we have documentation to show thisIf you wish you can forward us the paperwork you have been provided with From Burberry to advise otherwise we will certainly review your request for returnThe item is final sale and non returnable.
DenisCustomer Service Supervisor

Hi there Thank you for reaching out to us about the voucher you purchased which you were unable to use.I have gone ahead and issued your Gilt account the amount of $account credit which will expire in year This account credit will automatically go towards the next order you place on
Gilt at checkout.We apologise for any inconvenience caused Should you need further assistance please do not hesitate to reach back out to us. Best RegardsDeniseGilt Customer Service Supervisor

Hi ***, This offer may be suspended or terminated at any timeAny Credits earned as a result of fraudulent activities are null and void.The Terms and conditions of the offer were not met and therefore your orders have been cancelled and will not be re-instated. Kindest regards,DenisGilt Customer Service Supervisor

Hi, Thank you for reaching out.As your first correspondence was directed to our International email team and was addresses including" ?? ", our *** specialists responded The response in *** was simply because it was directed to our International specialistsWe can
assure you that no offense was meant by thisOn behalf of Gilt Customer Service, I would like to offer our sincerest apologies. At Gilt we’re always trying to bring members premium products at the best possible pricesHowever, as with all retail stores, price reductions can occur and as a flash sales site, these changes can occur a lot quicker than they would in a retail store. We do offer price matching for members who have orders have been reducedThis is not a policy we have, but a courtesy gesture we like to extend to members who find themselves in this situationThis price match is issued as an account credit which is valid for three months and we do not issue this as a refund to a credit cardUnfortunately as we were contacted outside of the day timeframe on this occasion we’re unable to match the price, even with an account credit.We're so sorry for any disappointment! Warm regards,*** *** ***