Gilt Groupe, Inc.

Hello,
These vouchers were purchased under the National section of our City section Our vouchers are specifically created for selected U.S cities only and this is stated as sucH
Gilt City offers its members
coveted access to exclusive experiences in select U.Scities, all at insider pricesOur curators comb through hundreds of neighborhoods and local business for the most exciting offers in Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, New York, Philadelphia, San Diego, San Francisco, Seattle and Washington D.C., with a selection of national offers from leading luxury brands also available for members across the country
Regards
Rachel
Customer Service Supervisor

Dishonest merchant with *** customer service
I purchased an inexpensive canvas from ***I was shocked when I received the notification that it would take to months for the item to shipI quickly proceeded to contact them and request that the order be cancelledThe response was that given that the item was in their warehouse and was being prepared for shipment, they couldn't cancel the orderReally?!?!? An endless exchange of emails and phone calls back and forth - all indicating that the order cannot be canceled as the item is being prepared to be shipped and that it would arrive in FebruaryMONTHS from now!!! I am unaware of any shipping method in this century that would take this long and yet they would not proceed to cancel the order That's a very dishonest excuse
This is the absolute worst experience I have ever encountered from any eCom sitesAnd to think that a high end retailer like Saks Fifth bought *** is beyond comprehension
I used to buy from them regularly but I will never transact with them again...ever!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ** ***
Hi
I refer to the Complaint ID #***I have returned the goods as evidenced by the email belowHowever, Gilt have yet to issue a refund and it has been almost a month nowCan you please advise what my next course of action should be
Thank you
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there, Thank you for reaching out to us Can you advise me of your order number and I will certainly look into this for you? Warm Regards Rachel Customer Service Superivor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
/>
Sincerely,
*** ***

Hi ***, I'm so sorry to hear this ! I have taken a look into your order #*** for you and I can see this has been escalated to the City Management team I can also see they have received your response email today and they will be in touch as soon as they have an update on
this situation Please note this process can take 3-business days. I'm truly sorry for any inconvenience caused. Please rest assured that we’ll do whatever we can to reach the best resolution possible for our membersWe appreciate your patience and understanding! Kind regards,EllenGilt Management Tell us why here

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still haven't received an apology from Jude, the offending customer service representative, and still don't know if she is being reviewed for her performanceI shouldn't have to contact the Revdex.com in order to remedy a situation that could have easily been avoidedI was given this discount because of errors in a past order and now receive the same discount I was originally awarded, but in the process I have wasted hours and energy to resolve a matter that shouldn't have escalated to such a levelIf Jude hadn't hung up on me over the phone OR actually attempted to obtain a superior, I wouldn't have wasted all this time and energyI'm slightly less agitated that the original discount is back into my account and being applied, but there was no consideration of how I've wasted several hours attempting to resolve this matter, and even now I am still upset about the whole ordealI had to email several executives, post on ***, and send emails to the customer support team in order to have my issue reviewedPlease understand that I am not trying to be difficult, I only expected something more than "sorry our customer service representative messed upHere's your original discount that was already in your account, even though you had difficulty reaching us, spent hours trying to resolve this, and clearly angry about the bad experience."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***, I hope you are well. I have looked into this and I can see that you currently have no account credits on your account, all the account credits that you had have been spent on other orders. In regards to your return currently on its way back to us, as it was paid
with account credits, we can only refund back to account credits once it arrives back in our warehouse. Best Regards,Cian

Hi ***,If you place an item on your waitlist and receive an e-mail
notification, this simply indicates the item has become available but doesn’t reserve the item for you We don't know the specific chances for a waitlisted item becoming availableWaitlist notifications occur when an order is cancelled, or if a return is completedWe also cannot guarantee the pricing of items from waitlistThis item the indoor/outdoor grill is on sale today for $and not $25.00.As a flash sale site our prices do fluctuate on a daily basis.RegardsDenisCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello Denise and Geoffrey,Thank you for getting back to me after a long period of no updatesAs I've said - the practices of your website and during the promotion were simply absurdEven the promotion partner, ***, agreed on that frontNot only am I concerned with the compliance to the laws and regulations I've mentioned, I'm really concerned with how your company operates.Gilt offered a gift card (the code applies in the "gift card" field) to every line through *** TuesdaysThere was no restriction anywhere preventing the distribution of codes including sharing codes with family in the existing termsI will agree that you did start off with the terms that set an expectation that only one code should be applied per orderThis was completely contradicted by miscommunication provided by both *** and Gilt agentsThere was also the website applying the all the codes instead of only one code to one order, and keeping the remaining portion of even the one code for a future order - this rendered the terms essentially useless unless you were meticulously able to find items that were exactly $or did not add all the codes to the account through the URL(s) provided for redemption.Then comes the deceptive moves, Gilt silently updates the terms late in the promotion to make it only one per person while still continuing to issue more than one per person and very clearly suggesting multiple accounts would not be allowed - another conflicting actionGilt also cancels orders, invalidates gift cards, and bans account without ANY notice to the user (*** representatives and promotion manager called this absolutely deceptive)Both instances show getting the customer to check out the shop and see what the offer ("bait") and then finding excuses to prevent fulfilling the orders ("switch").Furthermore, when the customer reaches out to Gilt Service (customer service), they're provided with a scripted response that completely fails to address the customers point of viewGilt, as evident online, practiced this deception with a very large portion of ***'s user base that participated in the promotionIf Gilt was unable to accommodate a potential million orders, they shouldn't have participated in the promotion instead of resorting to these deceptive tactics.It's ludicrous to think that Gilt has devoted any time into actually trying to resolve this problemSince August **, all I've gotten is responses evading the points I've brought upI am very interested in a resolution of any formThis could be restoring the creditsI'm even willing to comply by keeping each of the orders to about $I hope Gilt conducts itself in a less deceptive way in future promotions.I have not heard back from you by email in a really long time ("I have reached out to you on an few occasions to try to resolve this issue.")I haven't gotten as little as an apology in this regardGilt clearly doesn't want to own up to their deceptive actions during this promotionThere are many ways Gilt could and could have resolve(d) this, but they don't seem to be interested in doing this in a quick mannerI'd also be glad to hear from a key decision maker in the creation of this program and an executive on this matter if as a customer service representative, you're unable to go off-script and assist.Sincerely,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I am sorry to hear you are dissatisfied with your purchase and your experience with Gilt Customer serviceI have reviewed the notes and the correspondence with us and also the picture that you submitted and the sale pageI have also attached a screenshot of the sale page
here.The NuLoom Ahoy Hand-Hooked Rug you purchased for $was listed with the following disclaimer: Due to its handmade nature, variations in size and color can be expected and are an intentional and desirable aspect of this productI have taken the screenshot of the sale page illustrating this part as well and the sale page is available to you for review by clicking on your order page and the order and itemUpon review of the pictures there is no clear difference between the item or the color and as this was listed as a final sale and non-refundable item on both the sale page and at checkout, we would not be in a position to accept a return or issue a partial refund.I know this is not the resolution you were looking for and for your dissatisfaction with your experience I am more than happy to add a service gesture of $into your account for a future purchase.Kind Regards*** *** ***Gilt.com

Hi there, Considering that the package has still not updated in some time, and as you've stated, been in transit for two months, I do not believe that the item will be delivered unfortunately, even after the *** of January.As such, the full refund for your order should be visible within the next day or two, and as a service gesture, I have added an Account Credit of $to your account.Kindest regards,*** **

Hi ***i,Thank you for getting back to usWe do value your feedback.We completely stand by all of our products and owing to the fact that the discrepancy was noted on the product's sale page via the image supplied, we will not be in a position to offer a return of this watch.I do apologise for the inconvenience.Kindest RegardsPatCustomer Service SupervisorShould you ever need assistance for any future queries you can also contact us on Live Chat here - ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Gilt,
Kindly note your referenced proof does not indicate the job order, contents, recipient or address of receiver and packageKindly find attached my solid proof of evidence documenting ALL packages INCLUDING as you will see, messengered items that is standard protocol and operating procedure in my buildingI will not be bullied by big business into paying for something I did not receiveKindly notice the receipt of ONE *** package on 12/**/when there should have been two if your claimed package was delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** **

Hi ***,
I do apologize that this has happened to you, but regretfully I am unable to locate an order on your account for this item so I can review this and see what has happened here.
If you could please provide us with the email address or order id number so that we can
investigate this furtherKindest regards,
Denis
Gilt Customer Service Supervisor

We are very sorry to hear this member received the incorrect size, we can see the member had ordered the size shoe and understand completely we have made an error and sent them the wrong size
As stated in the initial conversation with the member we are more then happy to accept a
return for a full refund paid as per our initial agreement to ship the package within the United States
The member entered the below address at checkout, this is the address they requested the shoes to be shipped to.
*** *** ***
*** *** *** ***
*** ** *** ** ***
If the member chose to ship the package onto China after Gilt and its contracted shipping partners had completed delivery that is their decision and at their own expenseShould the member wish to ship the item back to the US we would be more than happy to issue a return label in line with our domestic returns policy.
Best Wishes
***

Hi There, You were charged $2,as you had purchased two LV bags from Gilt.com and have been purchased since Sept *** 2016.As previously advised our Quality Control team had checked this product prior to shipment and no staining was found on the product. Therefore we decline your request for return for both items and refund cannot be adhered to.Regards DenisCustomer Service Supervisor

Hello ***,I hope you are keeping well.I am sorry for all the inconvenience caused in this matterI can see that the vendor has been in touch with you in regards to this matter. If we can be of further assistance, please don't hesitate to reach out to us again
One of our Service Specialists will be happy to help you.Kind Regards, Cian Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I paid for 4-day shipping The items were delivered after days Therefore the items were not delivered in time This is not a difficult concept to understand
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** ***, I have reviewed your account and I can see that this order #*** was placed on July *** There has been many orders placed on this account after this date and you have also reached out to our customer service team in relation to other ordersThe first contact we have in
relation to this order was on December *** 2016, Sadly due to the time frame we would be unable to assist you with a return. I'm truly sorry for any disappointment caused. Warm regards,Ellen Gilt Customer Service Supervisor