Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
/>
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still haven't received an apology from Jude, the offending customer service representative, and still don't know if she is being reviewed for her performanceI shouldn't have to contact the Revdex.com in order to remedy a situation that could have easily been avoidedI was given this discount because of errors in a past order and now receive the same discount I was originally awarded, but in the process I have wasted hours and energy to resolve a matter that shouldn't have escalated to such a levelIf Jude hadn't hung up on me over the phone OR actually attempted to obtain a superior, I wouldn't have wasted all this time and energyI'm slightly less agitated that the original discount is back into my account and being applied, but there was no consideration of how I've wasted several hours attempting to resolve this matter, and even now I am still upset about the whole ordealI had to email several executives, post on ***, and send emails to the customer support team in order to have my issue reviewedPlease understand that I am not trying to be difficult, I only expected something more than "sorry our customer service representative messed upHere's your original discount that was already in your account, even though you had difficulty reaching us, spent hours trying to resolve this, and clearly angry about the bad experience."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there, Thank you for reaching out to us Can you advise me of your order number and I will certainly look into this for you? Warm Regards Rachel Customer Service Superivor

Hello ***, I hope you are well. I have looked into this and I can see that you currently have no account credits on your account, all the account credits that you had have been spent on other orders. In regards to your return currently on its way back to us, as it was paid
with account credits, we can only refund back to account credits once it arrives back in our warehouse. Best Regards,Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can't tell you about problems with delivery because it seemingly is never being delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I'm so sorry to hear this ! I have taken a look into your order #*** for you and I can see this has been escalated to the City Management team I can also see they have received your response email today and they will be in touch as soon as they have an update on
this situation Please note this process can take 3-business days. I'm truly sorry for any inconvenience caused. Please rest assured that we’ll do whatever we can to reach the best resolution possible for our membersWe appreciate your patience and understanding! Kind regards,EllenGilt Management Tell us why here

Hello,
These vouchers were purchased under the National section of our City section Our vouchers are specifically created for selected U.S cities only and this is stated as sucH
Gilt City offers its members
coveted access to exclusive experiences in select U.Scities, all at insider pricesOur curators comb through hundreds of neighborhoods and local business for the most exciting offers in Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, New York, Philadelphia, San Diego, San Francisco, Seattle and Washington D.C., with a selection of national offers from leading luxury brands also available for members across the country
Regards
Rachel
Customer Service Supervisor

Hi ***,If you place an item on your waitlist and receive an e-mail
notification, this simply indicates the item has become available but doesn’t reserve the item for you We don't know the specific chances for a waitlisted item becoming availableWaitlist notifications occur when an order is cancelled, or if a return is completedWe also cannot guarantee the pricing of items from waitlistThis item the indoor/outdoor grill is on sale today for $and not $25.00.As a flash sale site our prices do fluctuate on a daily basis.RegardsDenisCustomer Service Supervisor

Hi ***, Upon review of your account I can that both items have now been processed. I have now manually refunded your account credit to your original form of payment, this can take 3-business days to process back to your credit card on file. Kindest regards, DenisGilt
Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** ** ***
Hi
I refer to the Complaint ID #***I have returned the goods as evidenced by the email belowHowever, Gilt have yet to issue a refund and it has been almost a month nowCan you please advise what my next course of action should be
Thank you
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I am sorry to hear you are dissatisfied with your purchase and your experience with Gilt Customer serviceI have reviewed the notes and the correspondence with us and also the picture that you submitted and the sale pageI have also attached a screenshot of the sale page
here.The NuLoom Ahoy Hand-Hooked Rug you purchased for $was listed with the following disclaimer: Due to its handmade nature, variations in size and color can be expected and are an intentional and desirable aspect of this productI have taken the screenshot of the sale page illustrating this part as well and the sale page is available to you for review by clicking on your order page and the order and itemUpon review of the pictures there is no clear difference between the item or the color and as this was listed as a final sale and non-refundable item on both the sale page and at checkout, we would not be in a position to accept a return or issue a partial refund.I know this is not the resolution you were looking for and for your dissatisfaction with your experience I am more than happy to add a service gesture of $into your account for a future purchase.Kind Regards*** *** ***Gilt.com

Hi there, Considering that the package has still not updated in some time, and as you've stated, been in transit for two months, I do not believe that the item will be delivered unfortunately, even after the *** of January.As such, the full refund for your order should be visible within the next day or two, and as a service gesture, I have added an Account Credit of $to your account.Kindest regards,*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I paid for 4-day shipping The items were delivered after days Therefore the items were not delivered in time This is not a difficult concept to understand
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi There, You were charged $2,as you had purchased two LV bags from Gilt.com and have been purchased since Sept *** 2016.As previously advised our Quality Control team had checked this product prior to shipment and no staining was found on the product. Therefore we decline your request for return for both items and refund cannot be adhered to.Regards DenisCustomer Service Supervisor

Hi ***i,Thank you for getting back to usWe do value your feedback.We completely stand by all of our products and owing to the fact that the discrepancy was noted on the product's sale page via the image supplied, we will not be in a position to offer a return of this watch.I do apologise for the inconvenience.Kindest RegardsPatCustomer Service SupervisorShould you ever need assistance for any future queries you can also contact us on Live Chat here - ***

Hi *** ***, I have reviewed your account and I can see that this order #*** was placed on July *** There has been many orders placed on this account after this date and you have also reached out to our customer service team in relation to other ordersThe first contact we have in
relation to this order was on December *** 2016, Sadly due to the time frame we would be unable to assist you with a return. I'm truly sorry for any disappointment caused. Warm regards,Ellen Gilt Customer Service Supervisor

Hi ***,
We are sorry to hear that you have not seen the credit card refund on your bank statementAs advised previously, the refund of $was issued on March ***back to your credit card, the Mastercard ending with ***The transaction id for this is ***The refund left our system right away but it does typically take to business days for it to be reflected on your credit card statement but it would be dependent on each financial institutionFrom our end the refund was successfulThe transaction id can be used to follow up with the financial institution and they should be able to locate the refund
We can certainly also provide a screenshot of our payment processor as proof of the refund if necessary
Kind Regards,
***

We are very sorry to hear this member received the incorrect size, we can see the member had ordered the size shoe and understand completely we have made an error and sent them the wrong size
As stated in the initial conversation with the member we are more then happy to accept a
return for a full refund paid as per our initial agreement to ship the package within the United States
The member entered the below address at checkout, this is the address they requested the shoes to be shipped to.
*** *** ***
*** *** *** ***
*** ** *** ** ***
If the member chose to ship the package onto China after Gilt and its contracted shipping partners had completed delivery that is their decision and at their own expenseShould the member wish to ship the item back to the US we would be more than happy to issue a return label in line with our domestic returns policy.
Best Wishes
***

Hello ***,I hope you are keeping well.I am sorry for all the inconvenience caused in this matterI can see that the vendor has been in touch with you in regards to this matter. If we can be of further assistance, please don't hesitate to reach out to us again
One of our Service Specialists will be happy to help you.Kind Regards, Cian Customer Service Supervisor

Hi ***,
I do apologize that this has happened to you, but regretfully I am unable to locate an order on your account for this item so I can review this and see what has happened here.
If you could please provide us with the email address or order id number so that we can
investigate this furtherKindest regards,
Denis
Gilt Customer Service Supervisor