Gilt Groupe, Inc.

Thanks so much for your responseThe order number is *** My account was already credited $so honestly I would be fine with just getting the remaining $credited. Thanks for your help

Hello,Thank you for reaching out to us Can you advise me of your email address or order number that you placed your order under and I will certainly look into this matter further for you? Warm Regards RachelSupervisor

Hi ***, We escalated this issue to our Vendor Management team to attempt to resolve the issue with the invalid codeOur team were attempting to work this out with the vendor directly to ensure proper use of the voucher. As you have not received an update and it has been just over days
since this investigation was opened, we have gone ahead and refunded the voucher back to your *** accountI am very sorry for any inconvenience caused by this issue! Best,JamieCustomer Service Supervisor

Hi ***, We are sorry to hear you feel like you have
not received a good response from usAs advised yesterday on all of
your contacts, we take any issues like what you sent on very seriously
and escalated it to our warehouse and legal teams right away, when you
contacted usWe
have had a detailed look at your accounts and all the
history and the issues you have had with usIn order for us to
investigate this further, we asked you for pictures of the packaging and
the inside of the pack with the rat droppings and the broken lotion in
itAs you have stated, the rat was alive in the box during
transportation, so it is vital we get this information as soon as
possibleWe have also started an investigation with FedEx with regards
to the sequence of events and they are checking into this from their
endYou stated yesterday that you had called in someone from health and
safety / animal control to come to see the rat todayCan you please
forward the name and phone number for this person to us so our legal
team can be in touch with them and get their assessment on that
situation? For the duration of the investigation we have closed your
accounts, and as soon as we receive the information requested we can
proceed to investigate this furtherAs advised before, we would not be
in a position to issue a refund until we have all the necessary details
and the investigation is completeWe understand that this is an inconvenience and that you have been
issued refunds for incorrect and missing items before without asking for
pictures, but as you have stated there was a rat in this box you
received instead of the bag, further investigation is needed.Kind Regards, AnttiGilt.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I have explained many times, the item was a gift that was shipped directly to the gift recipient from Gilt's warehouse. There was no way for me, the purchaser, to see which bag was sent to the gift recipient. The dust bag also came damaged (hole on front bottom corner). When I was made aware that the wrong item was sent, I immediately notified Gilt customer service through phone and email. Please see the photos attached that show the bag purchased for the gift recipient (order image) and the bag received by the gift recipient. As per Gilt's FAQ for damaged/wrong item:---------------------------------------------------------------------------...⇄ ** *** *** *** ** *** *** *** * ***
*** ** *** *** *** *** *** *** ** --------------------------------------------------------------------------------...⇄ Link to page showing the above text: ***
I am really surprised and appalled by the lack of interest shown by Gilt to resolve this issue. I am disappointed that I trusted Gilt for a gift purchase. What they delivered was the wrong item, a damaged dust bag in an unprofessional manner. How was the gift recipient to know that she received the wrong bag? When I went over to her house and asked to see the item she received, that's when I saw Gilt sent the wrong item and a damaged dust bag. This was extremely embarrassing but I had hoped that since I was a loyal customer of Gilt, giving thousands of dollars worth of revenue, Gilt would rectify the situation. Remedying the situation would have kept me a happy customer continuing to give thousands of dollars of revenue to Gilt. Instead, I have received unhelpful service, no care to address the mistake Gilt made and my dissatisfaction as a paying customer. As evident from Gilt's policy on their website, there is no time limit for requesting refund, exchange or other remedies for incorrect and/or damaged items. Gilt has so far refused any remedy whatsoever for their mistake and refers to the order date which was in as their reason for refusal. Based on their policy and as a long time loyal customer, I am well within my rights and expectations to receive a better response from Gilt that includes some form of remedy for their mistake. Satisfactory response by Gilt would showcase that Gilt values my years of loyalty as a customer and includes some form of acceptable remedy, ideally an exchange or refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,I hope you are keeping well.I am sorry for all the inconvenience caused in this matterI can see that the vendor has been in touch with you in regards to this matter. If we can be of further assistance, please don't hesitate to reach out to us againOne of our Service
Specialists will be happy to help you.Kind Regards, Cian Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It was not for Gilt CityIf they insist that it was I would like to see the language It was finally taken down today
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
I'm sorry to hear thisI can certainly look into this issue for you, however the order number has not been provided so I am a little limited in what I can see as I cannot locate an account with the email providedIf you can send this into us we can of course review this
further.
Thanks,
Aine - Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After communicating with card bank, the dispute has been canceled, and there was still no action from Gilt.com, even an E-mail to inform mePlease make the refund ASAPMany thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hi ***, I do apologize for the condition your new bed arrived in, this should not have happened and we will be taking matter up with XPO in relation to this. I can see from the notations on your order that you were in contact with Our Customer Service team who have now processed a full refund for your order, Please allow 3-business days for the refund to go through.We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.Warm regards,***Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is not true that the price has not gone to Here is the email I got advising that the original $ticket is now 50% offIt may be sold out now, but on June ***, when I contacted your support it was not sold out and availableThe event is tonight, that is why it may be sold out now.Attached is the image of the email I received on June ***, and when I open the link it takes me to the tickets that are 50% off.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Gilt is tripling prices of products and making it seems like people are getting high discounts***
Listed rug they are selling discounted is "400" and they say the orginal price is over "1,000"
I bought the same rug for and it retails on other sites for 100-bucks currently
They are ripping people off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:According to the terms of membership, Gilt states that "a product...may be in stock when a customer places the order and sold out by the time Gilt attempts to process the order..." In my opinion, Gilt has violated these terms. --My order was processed on July ***It was only after I initiated contact with Gilt on August *** that they looked into the reason for my order not being fulfilledIt then took them another days to notify me that the vendor no longer had the product availableIn total, more than days passed before Gilt notified me of the stocking issueDid Gilt process any orders for these couches for other customers between July *** & August ***? The terms of service also state that I would be notified by email if a product is not availableAgain, this appears to be another violation of the Terms on Gilt's pat, as I had to make multiple phone calls in order to get an answer. Lastly, the $credit I was promised was supposed to be applied back to my card, not as a credit toward future purchases. This isn't the 1st time Gilt had to cancel one of my orders due to a lack of inventoryI completely understand things happen, especially with the fast-paced online merchant ordersOn my previous canceled orders, however, Gilt notified me within a couple days--not >30. While I'm certain it was an unintentional oversight on Gilt's part, it is still an egregious one and warrants a better resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have advised to you already, please have them email meYou continue to ignore my messages, fail to address my views, and exemplify poor customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
All promotional codes on Gilt.com have terms and conditions attached which is advised to customers both in any promotional emails sent and again on the sale pagesThe discount that you used on this order had a $cap which was
met.
Unfortunately as this order is marked final sale and is an international order we are unable to make an exception to allow a returnIm sorry for any disappointment causedRegards,
John

Hi ***,I really am so sorry to hear that as of the time you responded you had not received our packageAs my colleague had advised, we had been experiencing an unprecedented delay in the shipment of orders to *** which resulted in many orders being delay passed the estimated delivery timeframe, regretfully, yours was among them.I have now looked into the tracking information however and from what I can see the order was delivered today the *** of Dec.First of all I would like to confirm that this is indeed the case?Given the terribly experience with your first purchase I can certainly appreciate you desire to not ship with us again going forward and while we would not have been able to refund you for the package as it is still in transit, we are more than happy to allow the return of both items for a full refund back to the original form of payment, I would just kindly ask you to let us know if this is how you would like to proceed.As I said previously, I can certainly appreciate that you may not wish to shop with us anymore, however that discount will remain in your account until January the *** for you to use should you wish to do so.Again, I really am so sorry for any and all disappointment, inconveince and disappointment caused, but do hope that this will prove to be more satisfactory.Kindest Regards*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, and I am waiting to receive the discount business promised
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can't tell you about problems with delivery because it seemingly is never being delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, Upon review of your account I can that both items have now been processed. I have now manually refunded your account credit to your original form of payment, this can take 3-business days to process back to your credit card on file. Kindest regards, DenisGilt
Customer Service Supervisor