Gilt Groupe, Inc.

Hi There,Upon review of your order for the Loake Mulligan Leather Boot I can see that you were in contact with our Customer Service on Nov **, and they have set up a Return Label for you to return this item back to usOnce your return has been received, it will then be processed
by our warehouse returns team within 3-business days of receipt of your returnYou will be refunded in full for this purchasePlease note that refunds typically can take 3-business days to process back to your credit card depending on your financial institution. Regretfully we do not have this item in inventory so I have waitlisted this item in case it does come back on sale with us in the future.I do sincerely apologize for any inconvenience caused.Kindest regards, DenisGilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is misleadingIt says "** *** *** *** ** *** ***"A recommendation is different from actually happeningIt should have said "you will need to tip prior to receiving the service"I applaud Gilt for the smart way in which a play of the words can mislead customersAnd I have been a regular customer, spending thousands of dollars with youAnd you are going to fight me for $after misleading me? Clearly you have big financial woes
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have contacted my bank/credit card per their response and they have not replied yet or refunded me for this second chargeI would still like to keep this case open until a resolution is received and as of now I have heard nothing back yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there, Thanks for getting in touchI have reviewed this complaint and having spoken to the vendor in question who have confirmed that they have been unable to accommodate the dates in question, I have gone ahead and refunded these vouchersThe refunds will be back to the original
form of payment within to business days. If there is anything else I can do to assist on this, please don't hesitate to reach out. Warm regardsPaddyGilt Customer Service

Hi ***,
I can see that we had escalated this issue and the vendor did advise that they would be reaching directly to you to resolve this, have you heard from the vendor in this case? I can also confirm that as my colleague mentioned, our Gilt City offers are only for use within the US, and cannot be used with international credit cardsDue to this, we cannot issue a refund for these vouchers unfortunately.
My apologies for any inconvenienceAine
Customer Service Supervisor

Hello ***,We are sorry with your dissatisfaction regarding the lamp we are unable to accept a return for that was purchased in December 2014.As per our return policy, the brand new lamp was final sale and non-returnable, which was stated on the sale page before the purchase was
made. In addition our return policy states, "Eligible item(s) must be returned or exchanged within days of the item shipped date or as otherwise stated on the item return policyReturned items must be unused, unworn, unwashed and undamagedPlease return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes."Sincerely,Gilt Service

Hello ***We are very sorry for the delay in delivering the replacement order. We have escalated your request into urgent status to cancel the replacement and will be back in contact with you promptly as soon as we have a response from the vendor. Sincerely,Gilt Customer
Service

Hi there,
Unfortunately, for us to look into this further, we would need to have more information than the *** transacation ID.
If you could provide an email address, or a previous order ID for us to look into this further, it would be greatly appreciatedHowever, as we are only able to search for payments when the transaction was handled by Gilt, you would most likely need to log into *** and view the details of the transaction.
Kindest regards,
*** **

Hi ***,Thank you for reaching out to us We have ordered you a replacement and this is due to be delivered to you by the end of January Sadly as the warranty only covers this particular item, we would be unable to provide a replacement for this sectional with another order I
understand there is a lengthly timeframe involved with your replacement, this is being prepared by the vendor and we will certainly be shipping this to you as quickly as possible.Warm RegardsRachel Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I purchased tickets on May **, for a Yankee game which included a complimentary pre-game meal for a game on July **, Less than hours before the game the game was canceled due to rainThe gilt.com representative *** *** told us that night that we were able to get tickets to another game in the or season of equal valueWe were sitting on field levelI now have tried to get tickets and have been told that we were ONLY able to go to the game reschedule for the following day (6/**/13)This was NEVER the caseWe were assured and I received an email from Jon stating that we could go in I have tried NUMEROUS times to resolve through gilt.com but have been told I am out my $
Your Answer Here]
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** Miller

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told this exact thing by two other employees when I called The problem is you falsely advertise an exchange An exchange does not require you to re-purchase your items An exchange is " to transfer or hand over goods in return for the equivalent value in kind RATHER than in money." Asking someone to re- purchase the exact same items they bought in order to exchange them is not an exchange You should not advertise this as an exchange rather it is a re- purchase if the items An exchange never requires you to put money up front
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there,Again, I do want to sincerely apologize for your experience with us thus far. I have just spoken with our Order management department, who would handle all of our disputes and unfortunately, we do not have any indication that the dispute has been dropped. Sadly, this does mean that we would be able to move forward until the dispute has been dropped and removed. My sincerest apologies for the inconvenience. Kindest regards, *** **Gilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Don't you have to pay for my time and mental loss?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
It didn't say on the voucher that there is no elevator in the building, and if you have health issues, immpobility, etcand can't use stairs don't buy voucher for this salon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi Sky, The item Matthew Williamson by Linda Farrow Gallery Mirror Metal Round Frame was purchased on Apr *** and was delivered to you Apr ***The item was delivered with no defects and defect arose after daysThe item has now been in your possesion nearing months regretfully
we would not be in position to honor a return for refund of this itemCertainly as a major exception on your account I have now gone ahead and processed a refund in the form of gilt account credit.To see your current Account Credit balance you can click 'Account' at the top of the page and click 'Account Credits' on the left hand side - this will show you how much credit you haveThe credits can be used on both Gilt.com and Gilt City.Your account credits are automatically applied when you place an orderWhen checking out, you'll see that your account credits will be deducted from the total amountEven if your order is below the value of your account credits, you will still be asked for your credit card information for security purposes (but your card won't be charged).For more information, please visit *** and see "How Do I Use My Account Credits".Yours in style,DenisCustomer Service Supervisor

Hi ***
Thank you for reaching outSincere apologies we were unable to cancel your order *** before it shipped out from our warehouseAs advised previously we only have an extremely limited window after order submission within which we can make cancellations, the
order then goes to the warehouse for packing and by that time we have no systematic ability to make cancellations.We did our very best to cancel the order which was submitted by you but this was unsuccessful and we shipped and fulfilled it as per your request when you confirmed the order at checkoutIt was also clearly outlined at checkout and on the sale page of the item that it is strictly final sale and non returnable.
As a one time exception in this instance we are happy to accept a return for a full refund on this order, you will receive the details of the return via email from our International shipping partners to your address *** in the coming moments.
Please note going forward we will be unable to make an exception of this nature againShould you wish to cancel an order we will of course do all we can to get that cancelled for you as we did here, but should it ship out we will be unable to allow return on final sale itemsWe hope this helps!
If we can be of further assistance please do not hesitate to reach back outWarmest Regards
Niamh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
the merchant responded that they did not received return so cannot refund But my case is that I did not received my order at all NOT RETURNThe reason why I created return is that I did not want the items after order placed, so I created return before I receive items because I thought eventually I would receive the order so I created return online beforehand and select random reasons How can I make a return if I did not receive my order? I contacted customer service and they wont contact carrier for me its a valuable order, they don't merchant use signature and left the order unattended '
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there,Thank you for reaching out to us I have reviewed your account and I can see that we are just awaiting confirmation from our vendor that we do have another chair available for you I can also see that you were speaking to our agent today who has given you a gesture of $
back to your credit card which you accepted whilst we wait for an answer from our team Once we receive an update from our team we will certainly be reaching out to you We are very sorry you only received one chair and we take these matters very seriously Our management team has been involved in contacting the vendor and we are hoping to hear from them very soon.BestRachelManagement Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I just logged in to review my Gilt account and do not see any account credit. Kindly advise when I may expect to see the $credit posted to my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***