Gilt Groupe, Inc.

Hello Ellen, I hope you are keeping well. I am so sorry for the inconvenience caused hereI have looked into your return for you and I have pushed through your return for you nowPlease allow to business days for the refund of $back to your Visa ending with ***. Sorry for
any inconvenience caused here. Kindest Regards,Cian

Hi there,
Looking into this, I can see that we had escalated this internally, as when the Member initially brought forth the issue that she believed the bag to be non-authentic, we had escalated to provide the Certificate of AuthenticityAs we have provided this, and the member has
provided no further reason as to why the bag is non-authentic, we are unable to provide a return
Warm regards,
*** **

Never buy furniture with themThey have terrible vendors that won't delivery your furniture until you have no other option than giving up on your acquisition
Twice I tried to buy a couch from them, twice the couch did not get delivered due to poor logistics and terrible customer service from ***

Hi there,
Thank you for reaching out to us with regards to your order
I am terribly sorry to hear that the packaging of your wallet came dirty, especially since this was for a friend as a gift This may have happened during shipment to you Can
you confirm that there is no damage to the actual wallet?
Warm Regards
Rachel
Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can't tell you about problems with delivery because it seemingly is never being delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I said before, the rice cooker was not shipped out until late Dec and delivered to my address at Jan, 2016, it's $rice cooker, it's defective itemI don't agree with your time frameIt's only month, your product is defective item otherwise it would definitely last longer and better.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Member has been contacted in seperate email
Thanks,
***

Hi ***, From notations on your accountI can see that you were in contact with us in regards to this matter and we have refunded you in full to your credit cardThis was completed for you on 12/**/2016, please allow 3-business days for this to process back to your
card.RegardsDenisCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I can't accept this reply from GiltEvery brand new BV bag comes with an authenticity certificate which is basically the only way to prove it is a real BV bagEven though the bag I purchased is a vintage bag, the missing certificate, an important part of the bag, should have been mentioned on the descriptionBut Gilt didn't do it and this is hiding key information from customers.After I pointed out this point, Gilt keeps avoiding the fact that they hid this important information from customers and just saying the bag was authentic, and has no way to actually prove it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business requested order number which I provided earlier with complaints submission. Order number is ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir / Madam, the member has been refunded in full for this purchase back to the original form of payment. Warm Regards,AndreaCustomer Service Superivsor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I have spoken to *** on several occasions and they are not showing any "pending refunds" from Gilt GroupeThis refund that this company is stating has processed would show up on my *** account as well and there is nothing from themWhen I ask for help in tracking the refund, they excuse it and say to check with ***I have checked with ***, and each time they say there is no refund or pending refund from Gilt Groupe]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Hello ***,We sincerely apologize for any miscommunication or inconvenience you have experienced. We are currently expecting an unprecedented delay in the processing and delivery of our orders shipping to ***Our international team has started an investigation with your
carrier on your behalf to try and resolve this as quickly as possible for you. We should should have an update shortly in regards to the delivery of your order.To make up in some small way for the inconvenience you have experienced, we have issued your account with a 15% discount, valid for your next orderThe discount is capped at maximum redemption of $and will apply automatically at the checkoutIt will be valid for two months from today.Again, we sincerely apologize for the inconvenience If you have any further questions, please do not hesitate to reach out to us again, Warm regards,*** *** ***

Hi ***,
padding: 0px border: 0px; background: rgb(255, 255, 255);">Our vendor management team have advised that the offer was for a day option or packs of the alternate flavours statedThe sales page was not stated that the sampler pack includes of each flavourThis offer is final sale and non returnableAs this voucher was purchased over months ago we would not be in a position to issue a refund to your credit for this offer, however we can make a major exception on your account to refund to account credit onlyIf you would like to proceed with this offer of account credit refund please reach out to usKindest regards,
Denis
Gilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is a difference of AUDbetween the amount paid (AUD2,519.40) and what has been offered by GILT as a refund (AUD2,452.10)I have been advised by Gilt that the shortfall relates to the shipping and insurance for the return of the itemThe question of the handbag's authenticity relates not just to the hardware but more to the fact that there is no unique serial number within the interior lining of the handbag which provides evidence of its authenticity.While technically the handbag should be destroyed (as it is a counterfeit), I would be happy to return this item to Gilt for the purposes of obtaining a full refundHowever, I am unwilling to pay for the postage/insurance for the return of this handbag given that Gilt has not sold me an item that it has advertised, that is, a genuine *** handbag.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I'm truly sorry for the inconvenience and disappointment this has caused.I have taken a look into this for you and unfortunately we do not the ability to supply you with the strollerAs per my colleague has advised a prepaid return label has been created in your Gilt account for you to return the car seats for a full refund . I'm extremely sorry for any disappointment caused. EllenGilt Management

Thanks for coming back to me ***,Upon further review of the orders, I see that the issue has been further escalated to our vendor management team for their guidance.Please allow this process to complete and we will be then happy to advise of next steps.Kindest RegardsPatCustomer ServiceManagement Team

The member has been refunded in full and did not return the item in question. This issue has been resolved.Any feedback would be between Gilt and the member

Hello ***,I am sorry for any inconvenience caused hereUnfortunately we do not have the ability to modify the address that was selected at checkoutHowever if your order is returned to us, you will be refunded in full back to the form of payment that was
used.Sorry for any inconvenience caused here.Best Regards,Cian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I ordered a bag under the assumption that the dimensions of the bag were correctGilt advertised the bag as inches in length across, which was not the caseThe maker of the bag (Gucci) states officially on its website and in-store that the bag is inches acrossIt cannot carry a laptop larger than inches, which was intended for this bag.Gilt representatives stated that their warehouse deemed that the bag dimensions were correct when in fact Gucci (the official manufacturer of the purse) states it is inches in length across and that the handles of the bag are inches, not the inches Gilt' falsely claims.Gilt states the dimensions are correct according to its warehouse, claiming the top of the bag is in fact inches (although the bottom of the bag is inches which is never stated on its website)Another instance of a bag being shaped differently and not a perfect square or rectangle is the following example of a Louis Vuitton bag that is being sold on the Gilt websiteGilt description can be found here: ***search Measurements: Body length 12.6", height 9.4", width 5.9" The Louis Vuitton (official maker) description can be found here) : *** (Louis Vuitton: h***) x x inches(Length x Height x Width)
In the case of the Louis Vuitton purse, the dimensions are correct as they are taken from the bottom of the bagIn addition to its advertisement and the fact I was deceived by Gilt, Gilt neither emailed me to let me know of their independent decisionI was not offered to be returned the bag and was not told I had no choice but to take a credit on the Gilt websiteHad I known it would ONLY be a credit, I would have kept the bag and sold itI was provided a return label for a 'final sale' item because the representative understood the dimensions were incorrect, thereby accepting I was correctWhen a bag is returned customers are allowed to have the return shipping deducted from the total and the remainder refunded to the customerIf the item states it can be returned for Gilt credit, it would state that on the particular item's description page where it was being advertisedGilt provided me a return label and I was told it would be returned and refundedI understood this as a customer that this would mean it would be fully refunded to my accountI would not have been provided a return label otherwise on a 'final sale' item had the dimensions not been incorrect and had Gilt not sent me the return label to begin withHad Gilt not been willing to return my purchase back to me the first Gilt representative would have told me it was final sale and would not have provided me a return label.Again, as the item was falsely advertised (cannot hold the laptop- which was the only function for this bag as a work bag) and as I spoke to the first representative who said this item would be returned and refunded to me (and not as a credit) I am asking Gilt to provide a full return to my credit cardAdditionally, Gilt uses different measurements to their own benefit on different bags and your measurement standard is not fair to the consumerCustomers who purchase bags at that price point want exact measurementsYou cannot measure a Gucci one way and a Louis Vuitton another wayLength should be taken from the bottom and if it is shaped differently the top of the bag and the bottom of the bag length should be provided.I was provided a return label and a guaranteed the bag would be returned by the first customer representative I spoke with who provided me the return labelShe did not make me aware that the bag would go back to the warehouse to be re-measured; she did not tell me I would receive a Gilt credit for the amount I paid instead of a full return on my credit card; and I was never given the option of getting the bag back or the credit and not a full refundHad it absolutely been the case I knew I would get a refund I would not have made consecutive purchases in one week and would have instead used the credit towards those purchases and asked Gilt to honor my discount code to exchange the purseThis is completely dishonest to the customer.Again, I am awaiting my full refund to my *** credit card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***