Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I must keep asking the consumers right,when the unusable bag lying on my cabinet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi There, I am sorry to hear that you were having difficulty unsubscribing online, in this instance I would have advised you to reach out to our Customer Service who would have easily resolved this matter for you.I’ve now unsubscribed you from all e-mails correspondence - it may
take five business days for this change to come into effect.Once again I do apologize for any inconvenience caused.Warm regards,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.But because many times before communication with gilt result is not good, if I do not receive the goods after 10-days, I will continue to complain , so please keep the complaint until I received the goods.Thank you
Sincerely, *** ***

Hi ***,Thank you for getting in touch,I am so very sorry to hear that you are still receiving emails as of todayI would be happy to reach out to our I.T department in relation to this and have this issue investigatedCan I please ask you to forward the email that you
received to ***Once we have received this email we will of course look further into this. again, my apologies for the inconvenience that this has caused,Kind Regards,***
*** *** ***

Hello,Thank you for reaching out to us today I am terribly sorry for the inconvenience caused from your order I have taken a look into this for you We order all our home item direct to the vendors At the time of ordering with us, the vendor would have advised us that they
did indeed have these items in stock When you did not receive these on time we escalated this matter to our Vendor Management Team to see what the delay wasSadly the vendor replied to advise that he could not longer provide these due to an inventory error You can certainly choose another couch from our inventory but unfortunately we will not be able to price match this to the original order In our terms of us we do advise that we may experience inventory issues and whilst these are regrettable, unfortunately they can happen as we order direct from the vendor in these cases What I have done is issued a dollar off discount of $to your account You also received a $account credit for this inconvenience The $is on your account for a maximum period of months and will apply automatically to your next order with us. Warm RegardsRachel Management Team

To Whom it may concern
I can see that the member in question has received a full refund for their order back to the original method of payment on January ***
Thanks
Gilt Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi There, I have reviewed your account and can see from the notations on your account that there is currently a dispute on your credit card in regards to this purchase.Regretfully when a dispute is opened we are unable to assist you further in regards to your inquiry, we would advise you to
reach out to your credit company. Kindest regards, DenisGilt Customer Service Supervisor

Hi ***,I’m so sorry to hear that you’re dissatisfied with the quality of your purchase!I have followed up with you in a separate email with Fedex label to return your order back to us for a full credit card refund. We really do appreciate the time you have taken to share these
concerns with us and will ensure that they are shared with the relevant department.We completely stathe guarantee that every item is the authentic label it promises to be.Kindest regards, DenisGilt Customer Service Supervisor

Hi there,Firstly, I do want to sincerely apologize for the disappointment, inconvenience and frustration that this has caused. At Gilt, we do try to have the quickest, cheapest and most reliable delivery options available so that we may pass the savings on to you, the
MemberUnfortunately, in some cases, it may not work out, and result in lost or severely delayed orders, unreliable tracking etc., and I am very sorry that this has happened. I have gone ahead and fully refunded you for this, and you should be able to see the refund be processed within the next several business days, as well as an email to confirm that a return has been completed. Again, I do sincerely apologize for the frustration that was caused, I can certainly assure you that this was not our intent, and that I have passed this along as feedback to the relevant teams and parties.Kindest regards,*** **

Hi Helen, I am so sorry to hear that you weren't able to use your voucher Blush Nail Lounge prior to closure and unable to use the purchase price of thisRegretfully as voucher has now expired and it was purchase in Jun In this instance we do not have the administrative
ability to issue a refund to your credit card as its been over months since purchased as per your request but we can certainly issue a refund to your gilt account credit of $for this voucher and is non expiring and can be used towards a future purchase on Gilt City or Gilt.com. RegardsDenis Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not understand how a business can try to build credibility with its customers by making a statement such as 'delivery period is just an "estimate"' when it is usually so far in advance, in this case longer than a month and a half outThen to turn it around and say, oh by the way, it was delivered only a day late, when it has been clearly indicated that I had already left the my house before the deliveryYou can track where I am submitting my responses to see where I currently am, if you believe I am being dishonest just to get "free items". I honestly don't care if I get the $back or not; I want the business to quit making excuses for their inaccurate and information they freely advertiseIf the response from the business had included a reflective statement for improvement even remotely, it would have been more acceptable possiblyYou will continue to lose your customers to other similar businesses with such an attitudeYou lost a valuable customer forever.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi Steve,I've called *** *** in person and got the feedback they will not reimburse the taxes I paid, you can check by calling +** *** ***.I can't agree $refund because I cannot buy this car seat anywhere by $125, and this mistake is caused by GILT.I have waited one week for Gilt to investigate why the car seat is missing, but your customer support told me you cannot conclude.This is not a responsible answer, please show me the evidence, your customer support told me your store has only sent out one box, that means you haven't sent out the car seat, I don't understand why you cannot send the car seat to me now since you haven't sent it before, do you have the travel system or you only have the stroller but you put a information on your website?What I need is a car seat, and I paid for it, please send it to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The color on product tag is "Cammeo" instead of "Pink", which is inconsistent with the listed description of color "Pink" on the sale page
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I will accept the business response after the issue us resolvedAs of now the business is still investigating and hasn't resolved my issue yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The *** discount for a sale on Gilt.com in which the customer wished to purchase did expire at the stated time, the *** discount that the member saw on January 19th applied to Gilt City and not to any items on Gilt.com. The same code was in use but was no longer valid on the sale
the member wished to purchase from

Hi ***,I am reaching out to you in regards to Order #***As per your wishes I have attached a screen shot of the proof of delivery for this orderYou can also track this at *** with the following tracking number #***.The
package is showing to be signed by ' ***' and we have received confirmation from your building that this is the building's doormanGoing ahead if you have any further inquires can you please reach out to your building and we have had confirmation it was delivered to this addressThe address is as follows and was selected by yourself at the checkout*** **
** *** ***
*** ***
*** *** ** *** *** ***In relation to the Chat transcript that you kindly emailed into us at Gilt, I have extensively looked into this and I have spoken to the *** who dealt with thisShe has advised that there was an error on our part and you were advised that this order #*** was cancelledThe *** made an error and meant to advise that Order *** had been cancelled this was also for the Hermès Rouge Casaque Taurillon Clemence Birkin 35cm that was placed earlier that day and was cancelled due to being in review status.I hope this clears things up for you and our sincere apologies for any confusion that has been caused,Warm Regards, ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Gilt's response does not contain any new or helpful information, nor offer a reasonable resolution. I already stated in the original complaint that there was a lapse in time before I saw Gilt's website's error page since I stepped away from my desk. I was abroad in a different time zone, so the times (11:pm and am) may be odd, but I checked "My Accounts" on the Gilt website and it showed the order had not gone through before I resubmitted the order. Again, this was a malfunction on Gilt's own website and simply stating that the same system that caused the error also sent confirmation emails does not absolve Gilt of responsibility. My Gmail account only shows one confirmation email but that is a complete red herring. It does not matter if I received one or emails. I am not asking for "leniency" re: existing policies, but to correct Gilt's unauthorized and/or duplicate billing caused by its own website, as required by the Fair Credit Billing Act. Simply put: Gilt's system experienced at least two errors when I placed an order and double-charged my credit card. I notified the company of the error as soon as I became aware of it in accordance with FCBA, and claiming the error-prone system in question would have sent emails does not absolve Gilt of its legal responsibility to conform with FCBA. A quick search reveals I am not the only consumer frustrated by Gilt's stringent and nonsensical policies, so I will likely dispute with my credit card (which I'm well within the time frame to do) and file a complaint with the FTC as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I refuse to you proposed solution, I am extremely disappointed ~
I stick to my opinion, and I will take the following measures, first, complain to the consumer protection association of China, second, cooperation with other consumer action, it is no accident that has happened many times,Third, seeking media attention, the fourth, consult legal advice
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Hi there,I sincerely apologise for the fact that this member is still receiving email notifications from our system. This is by no means a regular occurrence and once a member has been 'opted out' of receiving emails from us, the effect normally takes hold within 3-business
days.I have escalated this to the appropriate team to ensure that the matter is resolved immediately and permanently. The member will stop receiving our emails within the next 3-business days at the very latest. Kind regards,***,*** *** *** ***