Gilt Groupe, Inc.

Hi ***, I have looked into this for you and I can see that my colleague has reached out again today to the vendor in a matter of urgencyAs soon as we receive an update from the vendor management team we will be in contact with you directly. I'm truly sorry for the inconvenience caused. Regards,EllenGilt Management Team

Hi there, I'm so sorry to hear thisI can see we did previously escalate this for you, but as the vendor has not contacted at this point, I have invalidated this voucher and refunded you for this to your Gilt account credit. My apologies for this experience. If there is anything
further we can do, please don't hesitate to reach out. Thanks,Áine Customer Service Supervisor

Hi there, We had take TAKE code that was ad valid on Gilt City and not on stores When this promotion ended, We then had another discount that was valid on stores and not on city .for TAKE THIRTY This promotion was not live and part of the "winter blowout"at the time of you purchasing This was indeed expired Sadly would we would be in a position to reinstate this discount. RegardsRachelManagement Team

Hi there, Thank you for reaching out to us. Can you advise me of the order number that you are referring to and I will certainly look into this matter for you? Warm RegardsRachelCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don’t accept the seller’s explanationThey are listing the “Cammeo” wallet as “Pink” on the sale page, which is very misleadingWhen I selected the wallet, I relied on the written listing which I believe is more reliable than the picture, because the color might show slightly different in different exposureAnd the wallet I received has the product tag showing the color as “Cammeo” too. I checked with Prada retail store as wellThey have the same model in “Pink” color and mine is definitely in color of “Cammeo”. If they listed the correct color, I won’t make the purchase at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Thanks for bringing this to our attention.I have looked at the issue in question and, sadly, as this order was shipped in December 2016, we have no recourse to offer given that it has been months since then.While I appreciate that you advise that you have only worn them once,
unfortunately, that time was outside the days return period we grant for returnsHad we known of the issue within this time frame, we would most certainly have been able to assistI apologise, but we do not warranty items beyond the day return period we have as per our returns policy.Regretfully, we will not be offering a return of these shoes.I am so sorry for any inconvenience caused.Kindest RegardsPatCustomer Service Management Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory ONLY on condition if they refund everything to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedfurther, ask for Gilt arrange free collect return stuff and shipping expensive
Sincerely,
*** ***

I purchased a preowned Chanel bag which was advertised as "excellent condition" but when I received the bag it was not in good conditionIt had clear signs of wear and tear with stitching loose on the bag and a tear on the handleThe leather was worn out and there are stratches throughout the bagThe definition of "excellent condition" is listed on the gilt website as "minor signs of handling"Tear, loose stitching, faded leather and scratches which are clearly visible is not minorAfter contacting Gilt several times and also sending pictures evidencing the imperfections, they still refused to provide a refund
After I reviewed the advertised pictures again comparing them to the pictures I took of the bag, it is obvious that they used the pictures of a different bag It is clear that there are big stratches on the bottom of the bag but Gilt pictures show no stratches at all This is just one example This is a clearly advertisement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
(Quote from the reply email) "The issues that the member has stated were clearly outlined, described and pictured before the order was placed." ---DisagreedObviously, there are mud stains which were not shown in the photos on the Gilt website
(Quote from the reply email) "However, after spending almost an hour on the phone with various representatives and *** on this matter, the member did not mention the mud stains until the matter was enforced that we would require photographs in order to evaluate the complaint."---I received the bag on 3/**/approximately around 6:30pm (USPS website, delivered time:3/**/7:39)I called the Gilt customer service (3/**/7:01) and talked to two representatives: *** and *** *Not various representatives and *** on my caseI sent my first email attached with photos (3/**/7:33pm)I "initiatively" sent you photos with mud stains to show you why I had to return it(Quote from the reply email) " after several requests for photographs" ---DisagreedThis is not trueI initiatively sent you the photos with spots and mud stains.(Quote from the reply email) "as the bag passes rigorous quality control evaluations before shipment" --- DisagreedObviously, sending out a bag with mud stain to a customer, someone in Gilt quality control team needs to do a better job
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The email that was sent was misleading, and if it did not apply to me then I should not have been included in the small groupI am also not satisfied with the customer service that the company provided.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I received $gift cards from T-Mobile to use on the siteI placed an order on Aug 16, In addition to my gift cards, I also paid an additional $on my credit cardThe business did not email me until Aug 21, saying that they did not have my shoes in stockOn Aug 22, when I checked the website, gilt said I have a $credit and that my gift cards had expired
Analysis of breach: When I placed my order, it was an offer and they acceptedThey did not ship my order and never offered to replace my orderIn addition, they now refuse to give me back my gift cards amountThere was no obligation to only use gift card per transaction or else the system would have restricted it I'm pretty sure this is a breach of contractIf they did this to me, I'm sure they have done it to others as well
I understand they are not accredited with the Revdex.com, and I hope you consider not ever accrediting them

Following up on this recent complaint, this matter had been escalated internally, and as a result the member has been refunded $in Gilt Account CreditsThis was communicated as follows to the member by our Gilt City Vendor Management Team
"As your voucher expired on November
**, 2013, and your voucher is not being honored by the Moondance Jewelry Gallery for the purchase price paid, we have issued a refund to your Gilt AccountUnfortunately, as the redemption date for receiving this promotional offer has passed, we are unable to refund you to your original form of paymentWe apologize for any inconvenience this may cause."
The member is looking for a credit card refund, which we unfortunately can not issue since the voucher has expired, this was also communicated to the member
Kind Regards,
***

** ***Thank you for reaching back out.As of yet there is no update on our escalation.These can typically take about business days for a resolution, we have marked it as urgent.We will be sure to be in touch as soon as we have an update for you.Have a great day, Pearl!Warmest RegardsNiamhGilt Service Specialist

Hi there,Firstly, I do want to sincerely apologize for your experience with Gilt, and with your orderI can certainly assure you that this is not our intent, and that we do try to help as best we canLooking over your order, I can see that since your order has been placed, it had
been given an estimated delivery date as the items were coming from the vendor, to Gilt, and then to youHowever, once a delay had arisen, we had informed you right away, and as an apology waved the shipping for the order, to which you had agreedFollowing this, the vendor had then advised us that the colour you had originally ordered was unfortunately out of stock and could not be supplied, however, we would be more than happy to provide a replacement in an alternate colour should you have wishedYou had agreed to this, and again, as a token of apology, had issued an Account Credit for the inconvenience and disappointmentThroughout all of this, we had advised that if you'd like to cancel, we can certainly do so for you, however you had requested that we proceed with the orderWe had also advised that the order was going to ship within working days on 04/**, to which brings us to todaySadly, we have not received the shipment from the vendor as of yet, as it is still within the original working days, and are working to have this shipped for you as soon as possibleWe would not be able to expedite this any faster for you, as it is a shipment coming from the vendor, however, the only option we have available aside of this would be to cancel the orderAgain, my sincerest apologies for the confusion, frustration and disappointment caused, however, this would be the only action that can be immediately made for youKindest regards, *** ** *** *** *** ***

Hi there,
I apologise if the member did not receive a response on his initial emails to usThe only reason that this would have happened is that we did not receive them at our end or the member may not have received our responses at theirs due to a spam tool or incorrect email
address being used. We endeavour to have all emails responded to within hours.
Regrettably, I have been unable to locate the member's account details using the information providedIf they could please forward either the email address that is tied to their Gilt account or an order number, as well as their Airmiles account number, we would be more than happy to investigate this matter further
Warm Regards,
***

Hi ***,The item is currently sold out and is on your waitlist. We don't know the specific chances for a waitlisted item becoming availableWaitlist notifications occur when an order is cancelled, or if a return is completed. We advise our members to regularly check their waitlist to see if their items have become availableYou can check your waitlist by clicking on this link: ***For you to be refunded in full we do require the item to be sent back to our warehouse.Regards,DenisCustomer Service Supervisor

Hi ***, I sincerely apologize for the delay in you receiving this order. I have reached out to XPO this afternoon and they have assured me that they will be reaching out to you in the next 24/hours to schedule delivery of your order. Regretfully we would not be in a position
to refund you for the order in fullI can see from the notations on your account that we have accommodated you with a refund of the delivery charge of $& a additional gesture of $on the 12/**/2015. Once the remaining shipment has been delivered to you we will review and certainly accommodate you for the delay.Kindest regards, DenisGilt Customer Service Supervisor

Hi ***, We're so sorry to hear of your dissatisfaction with our recent promotion for KIDfor specific kids sales. Regretfully the items you were purchasing we not part of this promotionThe KIDDiscount was valid for sales that had the icon for KIDon them.I can see from the
notations on your account that Customer Service have applied Courtesy Gesture Discount to your account 15% off your purchase (the “Discount”) (Maximum Discount of $50) for any inconvenience causedWhich is a one time use discount and will expire in weeks and will automatically apply at checkout to your next purchase.Kindest regards, DenisGilt Customer Service Supervisor

Hi ***,
Unfortunately when using the referral program when multiple accounts are set up and multiple orders are placed shipping to the same address using the same credit card this is against our terms of service and is picked up as fraudulent by our
system.Furthermore, this order did not meet the terms and conditions requirements as it was not for $or moreIm sorry for any inconvenience or disappointments this has causedRegards,
John