Gilt Groupe, Inc.

Hi ***,
We have reviewed this again for you and we cannot discern any differences between the item as it was shown on our sales page and from the pictures you have sent in to usBased on this, we cannot facilitate for a return of this
I do apologize that I cannot assist you further on this. Áine Gilt Customer Service Supervisor

Hello ***,I can confirm we have escalated this issue to *** *** and are doing everything in our power to expedite a response for you from the vendor. Again, I am extremely sorry for the delay in resolving this matter for you and look forward to being in contact as soon as possible with a resolution. Sincerely,Gilt Customer Service

Hi ***, I can see from the notations on your account that you have been in contact with our Customer Service Team in regards to this case. This has been forwarded to our City Team to review and they will reach out to you once they have a resolution in this matterPlease note that this
process can take 3-business days.RegardsDenisCustomer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I ordered a bag under the assumption that the dimensions of the bag were correctGilt advertised the bag as inches in length across, which was not the caseThe maker of the bag (Gucci) states officially on its website and in-store that the bag is inches acrossIt cannot carry a laptop larger than inches, which was intended for this bag.Gilt representatives stated that their warehouse deemed that the bag dimensions were correct when in fact Gucci (the official manufacturer of the purse) states it is inches in length across and that the handles of the bag are inches, not the inches Gilt' falsely claims.Gilt states the dimensions are correct according to its warehouse, claiming the top of the bag is in fact inches (although the bottom of the bag is inches which is never stated on its website)Another instance of a bag being shaped differently and not a perfect square or rectangle is the following example of a Louis Vuitton bag that is being sold on the Gilt websiteGilt description can be found here: ***search Measurements: Body length 12.6", height 9.4", width 5.9" The Louis Vuitton (official maker) description can be found here) : *** (Louis Vuitton: h***) x x inches(Length x Height x Width)
In the case of the Louis Vuitton purse, the dimensions are correct as they are taken from the bottom of the bagIn addition to its advertisement and the fact I was deceived by Gilt, Gilt neither emailed me to let me know of their independent decisionI was not offered to be returned the bag and was not told I had no choice but to take a credit on the Gilt websiteHad I known it would ONLY be a credit, I would have kept the bag and sold itI was provided a return label for a 'final sale' item because the representative understood the dimensions were incorrect, thereby accepting I was correctWhen a bag is returned customers are allowed to have the return shipping deducted from the total and the remainder refunded to the customerIf the item states it can be returned for Gilt credit, it would state that on the particular item's description page where it was being advertisedGilt provided me a return label and I was told it would be returned and refundedI understood this as a customer that this would mean it would be fully refunded to my accountI would not have been provided a return label otherwise on a 'final sale' item had the dimensions not been incorrect and had Gilt not sent me the return label to begin withHad Gilt not been willing to return my purchase back to me the first Gilt representative would have told me it was final sale and would not have provided me a return label.Again, as the item was falsely advertised (cannot hold the laptop- which was the only function for this bag as a work bag) and as I spoke to the first representative who said this item would be returned and refunded to me (and not as a credit) I am asking Gilt to provide a full return to my credit cardAdditionally, Gilt uses different measurements to their own benefit on different bags and your measurement standard is not fair to the consumerCustomers who purchase bags at that price point want exact measurementsYou cannot measure a Gucci one way and a Louis Vuitton another wayLength should be taken from the bottom and if it is shaped differently the top of the bag and the bottom of the bag length should be provided.I was provided a return label and a guaranteed the bag would be returned by the first customer representative I spoke with who provided me the return labelShe did not make me aware that the bag would go back to the warehouse to be re-measured; she did not tell me I would receive a Gilt credit for the amount I paid instead of a full return on my credit card; and I was never given the option of getting the bag back or the credit and not a full refundHad it absolutely been the case I knew I would get a refund I would not have made consecutive purchases in one week and would have instead used the credit towards those purchases and asked Gilt to honor my discount code to exchange the purseThis is completely dishonest to the customer.Again, I am awaiting my full refund to my *** credit card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

They cancelled my orderDidn't notify me that the order was cancelledI would have still been waiting for my order if I didn't call to ask where the shipment wasI then spoke with a rep and she said that they can give me 15% off but the item I purchased are no longer availableSo upset

Hi *** ***,Thank you for your reply .As per my previous correspondence, We will not be filing a lost claim with *** in regards to this packageI'm truly sorry for any inconvenience or disappointment this may cause you.Regards,Ellen Gilt Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never seen divots and bubbles on Prada bags. Not even at the Prada outlet. This bag is not in perfect condition and you should feel ashamed passing it off as in perfect condition
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Hi ***Thank you for reaching out.Sincere apologies we were unable to cancel your order *** before it shipped out from our warehouse.As advised previously we only have an extremely limited window after order submission within which we can make cancellations, the order then goes to the
warehouse for packing and by that time we have no systematic ability to make cancellations.We did our very best to cancel the order which was submitted by you but this was unsuccessful and we shipped and fulfilled it as per your request when you confirmed the order at checkout.It was also clearly outlined at checkout and on the sale page of the item that it is strictly final sale and non returnable. As a one time exception in this instance we are happy to accept a return for a full refund on this order, you will receive the details of the return via email from our International shipping partners to your address *** in the coming moments. Please note going forward we will be unable to make an exception of this nature again.Should you wish to cancel an order we will of course do all we can to get that cancelled for you as we did here, but should it ship out we will be unable to allow return on final sale items.We hope this helps!If we can be of further assistance please do not hesitate to reach back out.Warmest RegardsNiamh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The member has been refunded in full and did not return the item in question
This issue has been resolved.Any feedback would be between Gilt and the member

Hi there,
I'm so sorry to hear thisI can see we did previously escalate this for you, but as the vendor has not contacted at this point, I have invalidated this voucher and refunded you for this to your Gilt account credit.
My apologies for this
experience. If there is anything further we can do, please don't hesitate to reach out.
Thanks,
Áine
Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have purchased other products through the Gilt app through this same iphone, that much is correctHowever, this particular purchase, a restaurant deal for an oyster bar in Boston, I DID NOT purchase through the app or authorize*** *** has stated to me that they will be taking this up with the buisness directly, as it is a fradulent charge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there, Thanks so much for reaching out to us I am terribly sorry for the experience you have had with this voucher I have gone ahead and refunded you in full for this to your Gilt Credits to the amount of $ The $given to you will also remain on your account for a period of months. Warm Regards RachelSupervisor

Hi there ***,Unfortunately, looking into this case for you, as you have filed a credit card dispute, we would be unable to discuss this issue any further, and I do sincerely apologize. I would recommend reaching out to your financial institution for more information. Kindest regards, *** **

Hello,Thank you for reaching out to us today We have offered a full credit card refund for a return of this merchandise We have also offered a partial refund if the member chooses to keep this merchandise We have amended the sale page on our site to reflect the correct
information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
seller still not refund saying they wont file claims, therefore I reject
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To extend a $discount with a time limitation is exactly why the offer was rejected Kindly complete a tally of my purchases over the past years. As a professional whose livelihood depends on customer service, i'm dumbfounded by gilt.com's inability to, at a minimum, have an interest in preserving an existing and long lasting customer relationship.But that isn't soTherefore, I will respond by no longer frequenting this business I appreciate the clarity provided by your team!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there, Thanks for getting in touchI have reviewed this complaint and having spoken to the vendor in question who have confirmed that they have been unable to accommodate the dates in question, I have gone ahead and refunded these vouchersThe refunds will be back to the original
form of payment within to business days. If there is anything else I can do to assist on this, please don't hesitate to reach out. Warm regardsPaddyGilt Customer Service

Hi there,Thank you for reaching back out to us The suggestion made to you was to accept $for parts back to your Alipay At no time did we advise you that we would return $to you.Upon further review, I can confirm that I can issue the $back to your Alipay, alternatively we can certainly add a credit to your gilt account for $so that you can purchase again from us You can still return the sunglasses if you wish to us for a full refund We do not accept responsibility for freight forwarding and we can only refund you the domestic shipping that you paid.Please review this and advise appropriately.RegardsRachelManagement Team