Gilt Groupe, Inc.

Hi ***, I can see from the notations on your account that you have been in contact with our Customer Service Team in regards to this case. This has been forwarded to our City Team to review and they will reach out to you once they have a resolution in this matterPlease note that this
process can take 3-business days.RegardsDenisCustomer Service Supervisor

Hi ***,
We have reviewed this again for you and we cannot discern any differences between the item as it was shown on our sales page and from the pictures you have sent in to usBased on this, we cannot facilitate for a return of this
I do apologize that I cannot assist you further on this. Áine Gilt Customer Service Supervisor

Hello ***,I can confirm we have escalated this issue to *** *** and are doing everything in our power to expedite a response for you from the vendor. Again, I am extremely sorry for the delay in resolving this matter for you and look forward to being in contact as soon as possible with a resolution. Sincerely,Gilt Customer Service

Hello, I understand Gilt.com has credited one of the accounts that we were talking aboutThey should definitely fix their networking problems, they keep mentioning none of the accounts were set up through that linkWhat they don't mention is that for three different accounts, two consecutive days, their system overcharged me, my sister and my mother.On my account, a coupon was not applied correctly, which I am not sure why a well working system would not be able to calculate properly 40% off.( they took of 35%)I could provide the proof However, we have resolved the overcharging issues by having them reimburse the differences to each of us. What I want to stress here is that ,giving these circumstances, having a system working deficiently mistakes from their end were most likely real In regards to the account sweet ***, that account has been discontinued not long after it has been created years in the back, my mother, which the acc belongs to was getting too much emails so she decided to unsubscribeWith this being said, I, myself had invited her again and she has accepted my invitation through the link provided, which of course a deficient system can not detect.From my point of view this is a new account.And the $should be applied. However, at this point I accept their response, even though I am most likely sure I would not shop Gilt.com anymore, giving all the time I have waisted to write messages over messages so that I can resolve mistakes that came from their end.
Sincerely,
*** ***

Hi ***Thank you for reaching out.Sincere apologies we were unable to cancel your order *** before it shipped out from our warehouse.As advised previously we only have an extremely limited window after order submission within which we can make cancellations, the order then goes to the
warehouse for packing and by that time we have no systematic ability to make cancellations.We did our very best to cancel the order which was submitted by you but this was unsuccessful and we shipped and fulfilled it as per your request when you confirmed the order at checkout.It was also clearly outlined at checkout and on the sale page of the item that it is strictly final sale and non returnable. As a one time exception in this instance we are happy to accept a return for a full refund on this order, you will receive the details of the return via email from our International shipping partners to your address *** in the coming moments. Please note going forward we will be unable to make an exception of this nature again.Should you wish to cancel an order we will of course do all we can to get that cancelled for you as we did here, but should it ship out we will be unable to allow return on final sale items.We hope this helps!If we can be of further assistance please do not hesitate to reach back out.Warmest RegardsNiamh

The member has been refunded in full and did not return the item in question
This issue has been resolved.Any feedback would be between Gilt and the member

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never seen divots and bubbles on Prada bags. Not even at the Prada outlet. This bag is not in perfect condition and you should feel ashamed passing it off as in perfect condition
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Hi *** ***,Thank you for your reply .As per my previous correspondence, We will not be filing a lost claim with *** in regards to this packageI'm truly sorry for any inconvenience or disappointment this may cause you.Regards,Ellen Gilt Management

Hi there,
I'm so sorry to hear thisI can see we did previously escalate this for you, but as the vendor has not contacted at this point, I have invalidated this voucher and refunded you for this to your Gilt account credit.
My apologies for this
experience. If there is anything further we can do, please don't hesitate to reach out.
Thanks,
Áine
Customer Service Supervisor

Hi there, Thanks so much for reaching out to us I am terribly sorry for the experience you have had with this voucher I have gone ahead and refunded you in full for this to your Gilt Credits to the amount of $ The $given to you will also remain on your account for a period of months. Warm Regards RachelSupervisor

They cancelled my orderDidn't notify me that the order was cancelledI would have still been waiting for my order if I didn't call to ask where the shipment wasI then spoke with a rep and she said that they can give me 15% off but the item I purchased are no longer availableSo upset

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have purchased other products through the Gilt app through this same iphone, that much is correctHowever, this particular purchase, a restaurant deal for an oyster bar in Boston, I DID NOT purchase through the app or authorize*** *** has stated to me that they will be taking this up with the buisness directly, as it is a fradulent charge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
We're so sorry to hear of your dissatisfaction with our servicesIn relation to your account been terminated we do have the right to terminate accounts which we do feel that there has been Fraudulent activity onAs your account was flagged with our Order Management team for redemption of multiple gift cards and orders placedThis is in our terms of service which is available online for you to view, as when you joined gilt.com you agree to these terms and conditions of use of our site.
Regards
***
Gilt Customer Service Supervisor

Hi there,Thank you for reaching back out to us The suggestion made to you was to accept $for parts back to your Alipay At no time did we advise you that we would return $to you.Upon further review, I can confirm that I can issue the $back to your Alipay, alternatively we can certainly add a credit to your gilt account for $so that you can purchase again from us You can still return the sunglasses if you wish to us for a full refund We do not accept responsibility for freight forwarding and we can only refund you the domestic shipping that you paid.Please review this and advise appropriately.RegardsRachelManagement Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
seller still not refund saying they wont file claims, therefore I reject
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Thank you for reaching out to us today We have offered a full credit card refund for a return of this merchandise We have also offered a partial refund if the member chooses to keep this merchandise We have amended the sale page on our site to reflect the correct
information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To extend a $discount with a time limitation is exactly why the offer was rejected Kindly complete a tally of my purchases over the past years. As a professional whose livelihood depends on customer service, i'm dumbfounded by gilt.com's inability to, at a minimum, have an interest in preserving an existing and long lasting customer relationship.But that isn't soTherefore, I will respond by no longer frequenting this business I appreciate the clarity provided by your team!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there ***,Unfortunately, looking into this case for you, as you have filed a credit card dispute, we would be unable to discuss this issue any further, and I do sincerely apologize. I would recommend reaching out to your financial institution for more information. Kindest regards, *** **