Gilt Groupe, Inc.

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My orders number are *** and ***,my account is ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I'm so sorry for any confusion regarding your order #***. I have taken a look into this for you and I can see that you were issued with a refund for this voucherIn this case , you were refunded $back to your ***. Again I'm truly sorry for any inconvenience caused.Warm Regards,Ellen,Gilt Customer Service Supervisor

Hello ***,
I hope you are keeping well
I am sorry for any inconvenience caused hereI have again reviewed the images that you have sent in and compared with the images on the sales page, you did indeed receive the correct itemDue to this we would be unable to accept a return on this purse
Best Regards,
Cian

Hello ***,Thank you for reaching out to us I am terribly sorry that you received an empty box for your order I can see that our International Manager has refunded you in full for this order and has reached out to you to confirm this. Warm RegardsRachelCustomer Service
Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: As of today, 5/**/I have not been provided with any "Certificate of Authenticity" as Gilt Groupe claims, and I would only accept a certification from an authorized Hermes retailer in the presence of an associate from Gilt Groupe with me as the bag will surely be confiscated as is the policy of Hermes to take any bag that is not real!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there,
Unfortunately, with the pictures that the Member has provided us with in the past, we do not feel that the bag was misrepresented, and was shown in the correct colour and lightingAs previously stated, we would not be able to allow a return in this situation
Kind regards,
*** **

Hi ***Thank you for bringing this to our attention.I have had a chance to review your complaint and the order affectedI have attached the images here showing what you sent to us and the image of the item on our sale page and the flaw which you are noting is certainly visible.We stand by our
assertion that the watch's condition is Worn - Excellent with minor signs of wearas have been noted in the image attached which is the image which was presented to you on the product's detail page.I do apologise ***i, but owing to the above, we will not be in a position to offer a return on this item and the $offer has been withdrawnWe will not be able to reinstate this offer.Kindest RegardsPatCustomer Service SupervisorShould you ever need assistance for any future queries you can also contact us on Live Chat here - ***

Hi there,Thank you for contact us.Sadly this promotion was limited to one gift card per person Using more than one Gift Card is in breach of the terms and conditions of this promotion and as such we reserve the right to cancel all orders and de-activate the account. Warm
RegardsRachel Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, your apology does not make the problem created by Gilt go awayYou are continuing to express the failure to fulfill the order is on my endI assure you, it is notMy purchase was made when the items were in stockThe order I placed reserves those items for the purchaser The recipient of the items purchased did not place an order for themThe purchase procedure defined and set forth by Gilt holds the company liable to fulfill the orderHow you obtain your inventory is not my problem.
Sincerely,
*** ***

Denis P***, Sep **, 15:EDT:Unable to respond as getting error messageThe email address provided did not match our records - please check the original email and try againHave tried with *** and *** and no resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
THERE WAS NO FRAUD ACTIVITY INCURREDI will never never shop with Gilt Group again, and I will be sure everyone knows on Social Media just what type of "fishy" procedures you have.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi [redacted],Thanks for coming back to me.I am so sorry that you deem it necessary to have to take extra steps on this occasion. I do believe that we have offered you a fair and reasonable resolution here.I hope that we may be able to assist you better in the future.Kindest RegardsPatCustomer Service Management Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not understand how a business can try to build credibility with its customers by making a statement such as 'delivery period is just an "estimate"' when it is usually so far in advance, in this case longer than a month and a half out. Then to turn it around and say, oh by the way, it was delivered only a day late, when it has been clearly indicated that I had already left the my house before the delivery. You can track where I am submitting my responses to see where I currently am, if you believe I am being dishonest just to get "free items". I honestly don't care if I get the $90 back or not; I want the business to quit making excuses for their inaccurate and false information they freely advertise. If the response from the business had included a reflective statement for improvement even remotely, it would have been more acceptable possibly. You will continue to lose your customers to other similar businesses with such an attitude. You lost a valuable customer forever. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This could have been resolved if GILT had agreed to provide me with proof of authenticity which it has REFUSED TO DO.  Consequently it should be very clear to consumers and the New York Revdex.com that there has been a fraud. Please tell me what the next steps will be after all the NYRevdex.com should protect consumers from being cheated by companies like GILT.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,I'm so sorry to read that! After reviewing your account, we have noticed that there have been multiple T-Mobile Gift Codes applied to your account. Having applied more than one Gift Code was a breach of Gilt and T-Mobile's Terms of Service.Due to the additional Gift Codes applied to...

your account, which have resulted in the receipt of more than $15 Gilt Account Credit, your membership was deactivated and any order that was not yet shipped would have been cancelled.Please see the terms and conditions of this offer at the bottom of this email.I'm sorry for any disappointment caused.Best regards, GarretGilt ServiceA $15 GILT promotional gift card code to [redacted] or [redacted]. Redeem in app by 4:59 a.m. ET on Wednesday 8/**/2016. Gift card code is not valid on Gilt Travel or in the Gilt Store within Saks OFF 5th. Promotional gift card code may be suspended or terminated at any time and may be subject to product restrictions or exclusions. Limit one per person.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Rather or not they are a flash sale operation, the failure by Gilt is not my problem nor that of any other consumer. I followed the rules set forth by Gilt's business model. Failure to deliver the products purchased is not, by any means, the fault of my own doing. The responsibility to deliver goods purchased through the Gilt website or app lies upon themselves. Their negligence has shipped my order to an unknown person, leaving me without the items I purchased and no means to reacquire my selected and paid purchase. An apology does not manifest the order in my possession. I do not accept their partial resolution. 
Sincerely,
[redacted]

Hi [redacted],I do sincerely apologize for the issues you have encountered trying to redeem your voucher online with Crateful as this should not have happened.I have now gone ahead and refunded $150.30 to your credit card on file, please allow 3-5 business days for this refund to populate back to your...

card.I have forwarded it to our vendor management team to ensure they are aware of the situation and your dissatisfaction. We hope to serve you better in the future.Kindest regards, [redacted]Gilt Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have never seen divots and bubbles on Prada bags.  Not even at the Prada outlet.  This bag is not in perfect condition and you should feel ashamed passing it off as in perfect condition.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I attached the email in question where it does not state that the items needed to be  marked from a specific date, nor does it state that these items would need to follow their previous return policy hence the term "new return policy". If there were no items that I had that were eligible, then how was I even included in the small test group? This email is misleading to the consumer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I do sincerely apologize that you have received the incorrect item and assure you that we are working hard with the manufacturer to source a replacement desk for you and this process can take up-to 3-5 business days to get a resolution. In this instance I have gone ahead and refunded the...

shipping charges of $211.44 to your paypal account please allow 5-10 business days for this refund to populate back to your account. The reason we did request these pictures is so that we could forward these over to the manufacturer to make sure that this does not happen again for future orders. There is no need for you to return the lamps you have received you can keep these items. Once we have any update we will follow up with you.RegardsDenisCustomer Service Supervisor