Global Development Strategies Inc

Revdex.com:I am out of the country until Sept and will NOT be able to respond adequately I
have NOT been able to review the response but will try to call the number given me *** PLease DO NOT consider the 7-day period in this regard
I have NOT reviewed the response made by the business in reference to complaint ID ***, and have NOT determined that this proposed action would not resolve my complaint. For your reference, details of the offer I HAVE NOT RECEIVED OR reviewed DO NOT appear below
Regards,
*** ***

The rebate check in the amount of $was mailed on 7/16/per our recordsit should be arriving at the customer's home any day nowIf not received within the next week, please call our client service department at ***

Garage Door Service stands behind our parts with a lifetime warranty and labor with a day service warrantyIf any issue arises outside of the day labor warranty period, parts are covered and will be replaced at no charge, but a service call fee and labor apply for the repairThese warranty
terms are clearly detailed on the invoice and were agreed to at the time of the original installation. If the client felt that they should not have to pay for one of our service technicians to make the repair and replace warrantied parts, they have every opportunity to take advantage of the manufacturer's warranty and resolve by other means. On each warranty visit by one of our technicians the labor cost was reviewed and the client agreed to have the repairs performedFurther, an accommodation was made on each occasion and the labor with discounts on the labor being applied

This service was completed on 6/11/13, we were not notified of any issue with the repair or any dissatisfaction with the pricing until nearly two years from the service dateAttached is the invoice signed in agreement that the repairs were completed to the client's satisfaction for the agreed upon
priceWe did not receive any notification from the client that they were anything less than satisfied until nearly two years from the service dateWe carry all upgraded lifetime warranty parts and the client was not overcharged per our standard pricing

All repairs and the cost were fully reviewed and agreed to verbally by the customer before any work was startedAlthough the customer did not have any coupons to present, our technician even went ahead and offered to apply a $coupon discount to the repair price for the client's satisfactionWe
provide all upgraded parts that are guaranteed with a lifetime warranty and have standardized retail pricing charged to every one of our customers for all parts and servicesWe have verified per this pricing the customer was not overchargedCertainly you may be able to find lesser quality parts or service for a cheaper price, but if the customer felt our price was not fair she had every opportunity to decline the repairs and get a second opinionThis was not the case and the repairs were authorized and completed as promised to her satisfaction, exemplified by the signed invoice attachedWith all of this stated the customer has not been treated unfairly or taken advantage of in any way, and we are under no obligation to match a competitors priceDespite this customer satisfaction is our number one priorityWe have reached out to the customer and made every attempt to resolve this complaint to her satisfaction and offered to make a substantial accommodation on the price The customer was completely unwilling to make any concession or work with usSince the check has been cancelled as the customer stated, we have not received any payment for parts or services renderedOur final offer made in good faith was to settle on a $price reduction for client satisfaction in resolution of the matter, which the client declinedWith all of the facts provided this is more than appropriateIf no agreement is reached the full balance due will proceed to an outside collection agency

As stated by our representative, trim is not automatically included in a door installIf it had been requested originally, an additional cost would have applied to include the trimThis was not requested or ordered and the client was not charged for itWe use quality trim that comes
directly from the manufacturer to match the door, that comes at a higher price than universal or third party trim that other companies may useWith this in mind we can offer to reduce the price from $to $to cover the cost on the basis of client satisfaction

We have explained ourselves explicitlyI apologize that the client rejects thisThere will be no full refund after a yearWe informed the client of the warranty and it could have been swapped under warranty, but the client chose to go with another companyService was in March 2014, we were not called again until November Client canceled that appointment and at no time, were we advised that client did not receive the invoiceWe have done everything we can to help this clientThank You

We will be glad to complete any warranty work necessary related to our install at no charge under warrantyOur records show that we attempted to compete the visit on 6/24/and no one was homeWe are currently waiting on a call back to re-schedule the warrantyOur client service department can
be reached at 877-266-

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On the original visit by our company on 1/15/a door balance and opener adjustment was completed with our standard prices chargedThe client agreed to the charge and signed the invoice in satisfaction with the workWhen the customer called in reporting an issue with the door, we offered to waive
the safety inspection and diagnostic fee to have a technician out Further, the client was also offered an accommodation with a price reduction from our standard retail price for upgraded zinc galvanized springs with a lifetime warranty due to what was paid for the original serviceWe were not given the opportunity to further assist the consumer because she chose to go with another company

Our technicians perform a full safety inspection and diagnostic and then make recommendations on repairs needed to insure our customer's garage doors will function without issue for years to comeAll of the recommended repairs were reviewed with the consumer by our technician and agreed to
before the work was performedIf the client felt that all they needed was to have the door re-programmed, they had every opportunity to decline any additional repairsThe repairs were agreed to and completed, and the client signed the invoice in agreement that the service was completed to their satisfaction at the quoted price, attachedA request to lower a $*** service to $*** is completely unreasonable and would not even cover the cost of the garage door opener itselfAlthough all of our standard prices were charged and the service was completed as agreed to, we reached out to the client and issued a $*** refund for their satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. On January 13, 2016, a representative from Global Development Strategies Inc (GDS) responded to my previous complaint through the Revdex.com, complaint ID #***, in which *** offered a partial refund of $as a resolution to that complaintThat same day I sent a response that we accepted the resolution, which included the text, "I will wait for the business to perform this action and, if it does, will consider this complaint resolved." GDS has yet completed the action of refunding the $588.46. We would like Global Development Strategies Inc (GDS) to honor the terms of the resolution from complaint ID *** by issuing a refund of $
Regards,
*** ***

Garage Door Service stands behind our products and installationsWe had a technician out for a warranty visit on 6/3/to ensure that the door was functioning correctlyIt was determined that the issue was due to the garage structure and was not related to any of the repairs made by our company
Our technician did make the best adjustment he could, but the full repair and carpentry is not something our technicians can completeWe attempted to touch base with the customer and left a voice-mail requested a call on 6/10/and have not heard anything back

We reached out to the customer and agreed to waive the standard service fee that applies outside of the day service warrantyOne of our technicians is scheduled for a service call tomorrow to evaluate the issueIf the problem is related to our work and due to improper or incorrect installation
we will stand behind the repair and fix at no chargeOtherwise, due to the age of the customer's opener there could be a separate issue and replacement ultimately requiredIf this is the case we agreed to place the amount paid for the previous work toward the price of a brand new, lifetime warranty motor and rail assembly

We always stand behind our products and installations and are able to make exceptions to the standard warranty if an issue such as improper installation can be verifiedIn this instance the springs were originally installed 2/25/and we were not notified of any concern until 12/18/14, well
outside the standard day labor warrantyIf the springs were incorrect or not balanced as the client is stating the door would have exhibited an issue much sooner and not functioned for monthsPer the standard warranty policy an $service fee for the visit and labor applies for the repairs of any parts that are coveredOn 12/18/one of our technicians made a service call and made an adjustment on the springs, which normally would be $for the service and $for the service call, but the customer was accommodated for his satisfaction and only charged $39.99+tax for the serviceUnfortunately one of the springs then broke and another service visit was made on 4/17/Once again the customer was accommodated and only charged $for the replacement and visit that would normally cost $for the labor service alone. When the customer contacted our customer service department his concerns were fully investigated with the technicians involvedFrom their assessment the original springs were correct for the door, and there was no way to verify what had caused them to break prematurelyDespite this we came to an agreement to issue a refund of $for the services completed 12/18/for the customer's satisfactionWith this reimbursement and the discounted services broken down above, we feel that we have made every effort in good faith to resolve the customer's concerns to his satisfaction

We apologize that our high customer service standards that we hold our technicians to and value this feedback to allow us to address the issue internallyWe have standardized retail pricing for all parts and services and review everything and acquire approval prior to beginning any repairsIn this
case our procedures were followed with the customer agreeing to have the repairs completed for the quoted price of $and attached is the signed invoice documenting this. However, customer service is our top priorityWe were able to speak with the customer on 9/1/and agreed to a reimbursement of $to fully resolve the complaint to her satisfaction. Thank you

We have attempted to contact the client several times including leaving another voice-mail today and have yet to hear anything backWe would appreciate a call at *** in order to come to an agreement in resolution of the customer's concerns

We stand behind our parts with a lifetime warranty, but as a service company labor applied to any repair that is not due to improper installation on our end outside of a day labor warranty periodthe client has every opportunity to go through the manufacturer's five year warranty if they do not
wish to pay to have the product servicedTo this date we have made every effort to honor the terms of the client's warranty and resolve any issue with their garage door openerWe can not be held responsible for the fact that the client had someone other than one of our certified technicians make a repair to her safety eyes, as stated, and this is likely the reason why there is a problem with the garage door opener nowDespite the fact that this technically voids the warranty on parts per the warranty terms, we reached out to the client and offered to still honor this warranty on 11/which they declinedWe will be happy to still honor this warranty and replace the safety eyes with no charge for the parts, and I can also reach out further and offer to reduce the labor to install from $*** to $** in the interest of client satisfaction

We have not been contacted by this customer since the work was completed and would have been happy to explain the invoice had we been given a callIn addition to the safety eye adjustment, our technician also performed service and made adjustments on both of the customer's garage door
openersThis is why it is invoiced as a general turather than just a safety eye adjustment The repairs needed and price were fully reviewed by our technician and agreed to before any work was started, if the customer felt that the price was not fair or she was being "gouged," she had every opportunity to decline to service before it was completedThe customer was given a $discount on the service and the safety inspection/diagnostic was waived for an additional $discount. While reviewing this with our technician he informed me that after the work was done the customer's son was yelling at her on the phone saying he could have done the repair himself, making it appear this is just buyers remorse and the customer attempting to find a "loop hole" to not pay for the work

We provide all high quality and upgraded parts guaranteed with a lifetime warrantyWe have standard retail pricing provided to all of our customers, and the consumer was not overcharged per this pricingAll repairs and costs were agreed to verbally before any work was startedIf the consumer felt
that the price was not fair they had every opportunity to decline to have the repairs completed and get a second opinion, however the repairs were authorized and completed as promised, exemplified by the signed invoice attachedDespite this our client service department reached out to the customer and offered an accommodation on the price due to his dissatisfactionDespite every effort made, the customer refused to work with us toward a resolution and specifically stated that he would rather contest the full amountWe are still willing to honor the previous offer, but feel from our last conversation that the customer is not actually seeking a resolution and just wishes to slander our name