Global Warranty Group

Review: In 2013, I purchased a new Samsung Galaxy III phone (color white) from [redacted] Wireless and also bought the upfront insurance for ~$180.00 which would cover any damages to the phone. I.e. if something happened to it, I would get a new one.

A couple of days prior to January **, 2014, I broke my Samsung Galaxy III phone (color white). I called the Wireless Protection Program (aka Global Warranty Group) on January **, 2014 to file a claim to get a replacement phone. On that day, I was charged a $75 deductible (which was never told to me when I initially purchased the insurance plan) by [redacted] (as per my credit card statement) and was told I would receive a replacement phone in less than a week. However, I was told two days later that they did not have a phone in stock and that I could take a check for $375, which I promptly accepted. I was told I would receive a check within 1 week. After a delay of a month or so, I started calling their call center numerous times in February, March, April, May, and June inquiring about where my check was. I was told that my inquiries would be re-esclated to the Accounting Team and I would receive a phone call regarding my check's status within 2 business days, something which repeateled never happened. I asked to speak to the Accounting Department directly, but was told that there was no way for the representative I was talking to nor me to be able to contact them directly.

I called today, June **, 2014, again and was told the same refrain. After that, I decided to file a claim with the Revdex.com in order to get my check for $375 since it has been 5-6 months of waiting.Desired Settlement: I would like to receive, in very timely fashion, my check of $375 that I am promised as per the Insurance Plan that I signed up for.

Business

Response:

check #[redacted] for $375 was sent 6/**/14

Review: I purchased a warranty for a cell phone and was told at the store that if I make a claim, a replacement phone would be sent out within 48 hours. When I made a claim, the company stated that the phone is unavailable and they will send me a cheque for the amount of the phone so that I can use the money to purchase a new phone. In this case, the replacement for my phone is money, not another phone. The company received my broken cell phone on March * and still has not mailed my cheque, even though I was told at the time of purchase that the replacement will be sent out within 48 hours.

Every time I call the company they say that there is no manager that I can speak to, and that they have no idea when my cheque will be sent out because the accounting department is experiencing a bag log of claims. The company cannot give me any information regarding the date my cheque will be sent.Desired Settlement: I would like the cheque to be mailed to me immediately and my deductible refunded.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted]. I have contacted them about the issue, and they continue to have no information to give me about the money.

Sincerely,

Review: I purchased insurance on my daughter's phone from GWG and after about a year the phone was damaged and eventually stopped working all together.

I contacted GWG and they said to send the phone in with a 100$ check. I sent the phone,charger and battery as requested with the check and contacted them after tracking it to see it was delivered. I phoned them on June [redacted] and they said that they did not have a replacment phone but would send a check for $550 to replace it. I agreed and that is when I looked up the company and seen that people have been waiting about to a year for their checks. I have been calling every couple days since June [redacted] asking when this check will be sent and they say they do not know and someone will call me in 24 to 48 hours. It has been 5 weeks now and no one ever called me and I have had to start a contract on another phone to replace the one that I sent them. I need this check badly and have done everything in good faith.Desired Settlement: I just want the check for $550 they have promised sent right away

Review: It was explained to me that I would have to wait a short brief time before I would receive my check for the phone they cannot replace my issue is it's been escalated for two months supposedly waiting in their accounting department but nobody can give me answers to when or why this is happening. I was very compliant and paying my deductible and following all procedures that they asked me to complete I've been paying $125 a month for phone line that I cannot use.

Product_Or_Service: RIM /9900/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

The settlement that I would like is the $600 so they offered me plus refunding of my deductible. I've been patient and I cannot be patient no longer. The only reason I excepted their offer of the money was I thought I was getting a timely check to replace that handset that they could not replace. Being that I'm tied into a contract with Rogers I've had to maintain my monthly payments with them at a cost of $125 a month with no handset to

Review: Additional warranty was purchased with my cell phone. When I made a claim, I was informed my phone was no longer available and I would be compensated with a check fo $550 CAD. I was also told at this time I had 30 days to send in my broken phone which would be plenty of time to receive the check and that a reauthorization for $381 CAD would be put on my credit card and the charge would not go though until Day 30 if the phone was not received back.

The full amount was charged to my card on June *, the day of my claim.

I have been calling repeatedly since around the [redacted] of June. I am told over again I will receive a call back in 1-2 business days. I have received no calls. I have had my file submitted to the escalation department every day and still no advance. I am now out over $500 CAD plus am owed the $550 CAD.Desired Settlement: I am requesting the $381 CAD be credited to my credit card. I would like the $550 CAD in the form of a check for replacement of my broken phone.I would like my $130 CAD deductible refunded to my credit card as I paid for a service I did not receive within the terms and conditions of their contract.

Review: Made a claim with GWG at the end of May 2014 for a cellphone. They then informed me that the only option available to me was to accept a cheque for $550 since they were unable to repair/replace the cellphone. I have now been waiting for them to "process" this cheque and mail it. They are unable to provide any more information other than it is being processed at this time. Despite several phone call attempts. The insurance was purchased through a local cell phone dealer called jump dot ca.

They already received the "deductible" from our credit card even before they would start the claim.Desired Settlement: To honor the terms of the warranty so I receive the payment that they promised.

Review: I purchased phone insurance with [redacted] a sub division of Global Warranty Group on 5/**/2013. The insurance promised a new phone within 2-3 days of being lost, stolen, broken within 2 years of registration for the cost of 99.99$ CAD. On December [redacted], I sadly got my cellphone stolen. I called and spoke to [redacted] from [redacted] to make my claim. She advised me to file a police report, which I did, and that I will receive a new cellphone phone within two days after they take the deductable of 95$. On December [redacted]/2014, they did successfully take the deductable and I received an email saying that they did that I will be receiving an additional email containing the shipment tracking information for this cell phone.

That email never came, so 3 days later I called and spoke to someone who said that there was a note on my account saying that there were no more Galaxy S4 Black Instock due to Christmas and would be willing to send out a cheque for 700$. I agreed, because I had no other options to choose from. When I asked her how long it will be for me to get the cheque she said it would be 4-6 weeks, because it's Christmas time.(How that is relevant was it that it was Christmas and Where did the get a replacement in 2-3days go? I don't know). On the [redacted] of December I went ahead and purchased the phone outright knowing that I will be receiving the cheque. The total cost me 800.04$ CAD. I called [redacted]) from [redacted] and asked him if it would be possible to get that amount refunded. He said he will look into it, but that my cheque was already in the process of being sent out. I waited for my cheque for about 8 weeks, and when I did not receive it I tried to call, but I kept getting hung up on. It would say thank you for choosing [redacted], please stay on the line a representative will be with you shortly, then it would hang up. I tried about 20x before I gave up. I had lost all hope of being reimbursed. On May [redacted], I received an email stating that [redacted] is no longer in business and to now file claims with Global Warranty Group(GWG). Excited that know I could reimbursed, I followed up, and spoke with [redacted] about my claim. I asked her truthfully if I was going to get my money, or if I should simply give up and she said that she say cheques going out and that given that its been a few months since I did the claim, someone will call me to tell me the date of when the cheque would be sent within days. No callback, I called again July [redacted] spoke with [redacted] and she also told me someone would call the latest being on August [redacted]. I tried calling again today August [redacted], and it turns out the general line had a busy signal. On the email they also provided other numbers such as how to contact the [redacted], etc. I just called all seven numbers provided and I was unable to speak with any of them. I think the [redacted] did answer, but if he did I am sure it was by accident, because he then hung up without saying a word. You can not believe my frustration and my dissapointement with these companies, because it has been nearly 7 and a half months since I lost my cellphone, and I have yet to receive that cheque, email or phone call to adress my problem.Desired Settlement: Ideally they would send me a cheque for 800.04$, because that was the cost of the cellphone. (I have a picture of receipt) But if that is not possible, atleast send me the 700$ they promised by September [redacted] 2014. I think I've been patient enough as is.

Review: I filed an insurance claim with global warranty group back in June [redacted]. My phone number in their record is [redacted] they can find my account right away with that. I was promised a quick 5 day turn around time for replacement of my stolen phone, I filed police report and payed deductible for $150. After 1 week of no phone showing up at my door I called into global warranty group and they said that the phone was not in stock and they could send me a check for $525. I have been calling in every week to check the status of this check because obviously I have not received it. I have been waiting over 2 months. they charged me right away for the $150 deducible and I had to purchase a phone with my own money. the point of this insurance is not having to do that. I always call and try to speak to a [redacted] but apparently there is not one. I have requested a call back from a [redacted] many times and I am always promised a response but never got one. still waiting for my check for $525 also I am expecting a refund for my deductible. now when I try calling the number I always use to contact global warranty group it has a busy tone, seems to be disconnected. also when I try to log onto their webpage it seems to be down. All I see on [redacted] are hundred of complaints of the same reason. if there is no resolution here I will have to go to the attorney general.Desired Settlement: I would like my check of $525 that was promised 2 months ago also a refund for $150 deductible.

Review: I purchased my sony xperia z(C6603) from Negri Electronics about a year ago(4/**/13) for $599.50 along with Negri Protection Plan (thought the insurance was directly with Negri Electronics) for $124.00. Recently, My phone broke down and I contacted Negri Electronics and they told me that my protection plan is with Global Warranty Group. SO I called GWB and they told me to send in my phone and asked me to pay a deductible fee of $75, so I did. Couple weeks has gone by and I've been calling the company and their staffs have told me that my phone is on back order and they will soon find a replacement for me. on 8/*/2014, I tried to call them again but their phone does not work anymore (busy beep sound) and also they took down their website, What should I do now?Desired Settlement: I want a full refund of My phone, Protection Plan and Deductible Fee of $798.00 USD.

Review: I purchased an extended warranty from wireless zone. Contacted warranty company (global warranty group) paid my deductible. Was told phone was not available and to go out and purchase a replacement phone and they would send me a check for $550 within 5-7 business days. Its been almost 30 days. I've made several calls and kept being told that it was being processed. Now when I call it goes straight to a busy signal after they transfer me. I am extremely upset at the fact that I bought this warranty thinking it was from [redacted] and now finding out its not and that I cannot get any response from this company.Desired Settlement: I want my Check like I was promised from my warranty claim.

Review: Bought iPhone 5 at local [redacted] store and purchased 2yr wireless protection program from Global Warranty Group, LLC on 3/*.2013 for $150. Phone stopped working in June, 2014. Contacted GWG via toll free number (###-###-####). Opened claim #[redacted] and sent the phone (with battery and charger) in July with the shipping label provided by GWG per their instructions. Confirmed that phone had been received and $179 deductible for replacement phone was paid on 8/*/2014.Desired Settlement: Refund the original $150 and the $179 deductible for a total of $329 and return the phone (with battery and charger) or send a replacement phone that at least meets the minimum requirements as stated in the original contract.

Review: We purchased Global Warranty Group wireless protection 2 year plan for our two new Samsung Galaxy 3 Cell phones in April of 2013 for $99 each, a total of $198+tax.

On July [redacted] 2014, I, [redacted], called to put in a claim for my shattered screen phone. I agreed to put a $300 hold on my husbands credit card and to charge the $90 deductible for the new phone and so they would ship out the new replacement phone and I would not be without a phone for the time being. The phone did not arrive in time before we left on our vacation on July [redacted], 2014 due to the holiday. I also had not received a return postage email so I could send the old phone back at that time.

Once home on July [redacted], 2014 I unpacked the phone to find to find that they sent a generic battery along with it which was the first red flag of poor quality. I then waited a few days because I was nervous about how this new replacement phone would act before I sent in my perfectly fine phone excluding the shattered screen. I had made sure to ask how long do I have to send my old phone in and I was told by on the phone 30 days.

After a week the new replacement phone started to freeze and the screen quality seemed to diminish and the pigment became lighter and lighter until half the phone's screen turned into lines and distortion. I couldn't even use the phone as it solely relies on the screen to operate the phone. I then try calling the exactly number I called before and I get through with no problem and I told the representative what happened and she apologized and said she asked for a new email due to some times their emails get blocked from msn.com emails. I had never had issues not receiving emails before to my email and also seen this as a minor red flag. I then ask her to resend the return label and she instructs me to send back the new distorted phone and that I would receive a new replacement in 3-5 days.

I get the return label this time and print it out and I packaged up the old phone and ship it back.

I am now still here with my original shattered screen phone waiting for another replacement.

I wait over 10 days thinking it is just probably taking a bit longer.

I finally call and I cannot get through to anyone. Every attempt to call I get a busy signal. I attempted to call well over a dozen times to both the number on their return label I took down on the box that the replacement phone came it and the original phone line I called to put the claim in. I felt as if they put me on a "Do not answer" list.

I decided to file this complaint based on the dissatisfaction I have with this company. I have been given the run around and I am demanding my FULL money back based on I did not receive the services I paid for. They have not sent me a replacement phone. I had to file a fraudulent claim with my bank due to this company never refunding me my $300 hold on my husbands card in which I found out was $301 dollars exactly charged. This company is a very shady and seems to be running a scam for a business.

My husband is currently deployed and I have full Power of Attorney to discuss and dispute any charges need be.

Thanks you for taking the time to file my complaint.

I hope to hear back and with some results in the near future.

Respectfully,

[redacted] and [redacted]Desired Settlement: I decided to file this complaint based on the dissatisfaction I have with this company. I have been given the run around and I am demanding my FULL $198+tax back based on I did not receive the services I paid for. They have not sent me a replacement phone. I had to file a fraudulent claim with my bank due to this company never refunding me my $300 hold on my husbands card in which I found out was $301 dollars exactly charged. This company is a very dishonest and seems to be running a scam for a business.

My husband is currently deployed and I have full Power of Attorney to discuss and dispute any charges need be.

Thanks you for taking the time to file my complaint.

I hope to hear back and with some results in the near future.

Respectfully,

[redacted] and [redacted]

Review: I purchased a 2 year warranty plan with my 3 year contract at a third party rogers company called [redacted] (Rogers has since bought out [redacted]) in [redacted] in Calgary Alberta. The warranty plan was through Global warranty Group. My phone's hard drive died shortly after one year. I attempted to go through the GWG warranty process. I sent back the broken phone and was told that they would send me a cheque for the value of an iPhone 5. I paid a deductible of $179. I waited 9 months and NOTHING happened. When Rogers bought out [redacted] they made good on getting me a phone but I'm still out the deductible that I paid to a company that has given me absolutely nothing! My Claim number with the Global Warranty Group is [redacted].

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

The Global Warranty Group refunded $79 to compensate for their complete lack of service. They still have $100 that I paid to them for services that they were unable to fulfill. I require that $100 that I paid to the Global Warranty Group to be refunded to me.

Review: I procured an Iphone5S with a Global Warranty Group Insurance through [redacted] September 2013.

On ** May 2014, I called to file a claim for my broken cell phone. I was sent a shipping label to return the cell phone to Global Warranty Group. Which I did.

On ** June 2014, my Broken cell phone claim was approved and completed. My credit card was processed on 6/*/2014 and a charge of $179.00 was placed on your credit card from Global Warranty Group. I was told I would receive shipment and tracking information for the cell phone. This was not received. I called after a week and was told that there was no Iphone5s in stock and so I would receive a check for $650 dollars.

I also contacted [redacted] to have them work with Global Warranty group when I discovered that this was a common issue since they had sold me this product. We requested that Global Warranty provide the check to [redacted] so we could have the phone upfront and [redacted] deal with Global Warranty. [redacted] rejected this solution. After multiple phone calls and escalation requests, I was finally notified by [redacted], and escalation representative (who by the way seems to do all the escalation claims for GWG based on internet searches) ** June 2014, that all processing steps have been completed with my claim and we are now waiting for accounting to issue your check. We are working to obtain the status/ETA on your check. When it has been confirmed that your check has been issued you will be provided a check # and the date.

As of ** September 2014, no check has been sent, no ETA has been provided, no check number has been issued...AND the company can no longer be reached!!!!! According to internet searches they have gone bankrupt??

It has been 5 months and this company has received 179 for a deductible in addition to 200 dollars upfront costs to purchase the warranty and I still do not have a check or replacement phone!Desired Settlement: I want to be refunded for the 179 dollar deductible and provided with the 650 dollar promised check to buy a replacement phone....I have spent 379 dollars for no services that are guaranteed under this warranty!

This is ridiculous scam, [redacted] and Global Warranty Group should be ashamed of themselves for bait and switch services!!!

Total Refund requested $829 USD.

Review: In May 2013, I got an iphone 4 in my local [redacted] store (not corporate) and was told I had to get insurance through Global Warranty Group and $10.99 would be taken from my checking account every month. I agreed to this.

In April 2014, I got an iphone 5s in a different local [redacted] store (not corporate) and was told I no longer needed the insurance through Global Warranty Group and was given a phone number to call and cancel. I called this number (no longer have the number now) as we were leaving the parking lot the same day and got a recording that said in order to cancel to email [redacted]. I emailed the email address right then and said to cancel the service and gave my phone number and account information.

After a few months, the $10.99 was still coming out of my checking account. I called the store and they said to give it another month and see if it stopped because it may take a few months.

In September 2014, the $10.99 was still coming out. I called [redacted] customer service but they said there was nothing they could do because it's a third party company. So I emailed the same email address again [redacted] and asked for a refund of $43.96 and for the service to be canceled.

As of now April 2015, the $10.99 is still being taken from my checking account every month. I've had no response from the company and can't find any other contact information for them and cannot get on their website.Desired Settlement: I want a refund of $131.88 for the year that the $10.99 has now been coming out after cancelation and more importantly I want this fee to stop coming out of my account.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought insurance through Verizon with this company for my iPhone 4s.

When my phone broke, they sent me a replacement. The replacement had a terrible battery. It would die when it had 40% battery.

I sent it back and they sent me a replacement for the replacement. This one had some other person's old text messages on it. When I went to activate it, it was listed as a "blacklisted" phone and could not be activated. I called the company immediately to tell them. They said they'd send a replacement.

It has now been ten days and I still have not gotten a replacement. I've called several times and have each time been told that I'd either get a call back within two business days (they have called, but never within that time period) or that the phone would be "overnighted" within two business days (still haven't gotten it). They're now saying that I will get it by Tuesday, which will be the 15th day since this issue began. 15 days without having a phone, and with more than 4 hours spent in total on the phone w/ their customer service and at the Verizon store.

I paid $125 deductible. They offered me $25 back for my troubles, but I'd like a full refund, considering the time I've put into this, the clear error on the part (sending me a "blacklisted" phone?! And a non-working one?) and the fact that I've been phone-less for this period.

Every customer service person I've called has been sympathetic and said things like "Yes, I'd be very upset if I were in the situation you are in." But no one has actually been able to get me a phone or a refund of my deductible!

I thought this was a reputable company since I bought it through Verizon w/ the phone, but I'm having my doubts.Desired Settlement: I'd like to get the phone I was promised and would like to be credited the $125 deductible I paid. A $25 refund is not sufficient.

Business

Response:

I have refunded the entire deductible of $125.00 for the inconveniences the customer has had to experience during this claim. I am working with our claims department to get status on her replacement phone today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I broke my cell phone and filed a claim on January *. I was told that the insurance company did not have anymore cell phones of my type (Samsung Galaxy 4S) so they would send me a check for $600 instead of the phone. I agreed to this and was told that I would recieve the check within a few business days. After 2-3 weeks, I still recieved no check. I called Global Warranty to ask about the check and they told me that it was 'processing'. After another 2 weeks I called again. They told me the same thing, they also told me they still have no samsung galaxy phones in stock. I called again... got the same answer- That my check is 'processing'. I asked to speak with a [redacted] and they told me there was no [redacted] on-site. I asked about who would know any information on the check I was supposed to recieve and they told me the accounting department. I asked for the phone number of the accounting department and they told me that they had no way of contacting the department and they could not do anything. Now it has been almost 3 months and I called again today... only to get the same answer! I googled 'Global Warranty Group" and the first thing that came up was "SCAM". So this business is not a legitimate business at all, it is a scam. Please help me get my money/phone. They also charged my debit card $400 for no reason! So, instead of getting a replacement phone, I was promised a check for $600 and instead they stole $400 from my debit account!Desired Settlement: I want them to send me the check for $600 as promised

Business

Response:

check #[redacted] for $600.00 was mailed out of ** offices on 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter will be resolved once the check is received by me. I appreciate the timely response to this complaint by the business.

Sincerely,

Review: I purchased insurance for $120 when buying a Verizon cellphone at Z Wireless at [redacted] on March of 2013. I lost my phone on January [redacted], 2014 and reported it missing on 1-*-14. Global Warranty Group informed me that I would need to pay $90 to replace my phone. It was a Samsung Galazy 3 black model. I was told my phone would arrive 5 days later. It did not, so I called again and they informed me that they were out of those phone. They offered a different phone or a check for $375. I decided to take the check. I have called a half dozen times in the following 5 weeks. My last call was this evening. They have done nothing, they have not reviewed my claim, they have not cut a check. They don't call with any status. I have been robbed of at least $210 dollars.Desired Settlement: I want my check for my phone for $375 by the end of February.

Business

Response:

check #[redacted] for $375 was mailed from our ** office 02/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company has not provided the necessary services. Customer service has been unable to answer questions and does not provide promised assistance.

Global Warranty has provided insufficient Customer Service and have so far been unable to fulfill their companies promise. I sent a broken phone in almost three weeks ago under the impression that it would take 2-4 business days to receive the replacement. My credit card was charge quickly with the deductible and I was informed that my phone was on its way and that I would be receiving a tracking number soon. Two days later and I have received no tracking number and so I called the company. The company informed me that they were recently out of iPhone 5's and were waiting for me to call and accept a cheque instead (although no contact was made with me to inform me of this). After agreeing to receive the cheque, I have spent two weeks trying to get information about when I will receive the check, when it will be processed. The company has been unable to provide me with any such information, only telling me that the check will take "a while". This company promised new phones in 2-4 business days and now, after reading several reviews online, I am informed the people are receiving checks and it is taking up to two months! I am completely dissatisfied with this companies practise and also with the costumer service. I have been unable to speak with anyone in the company. Instead I am continually connected to a third party customer service calling ceneter, which is unable to answer my questions. The company has made promises of contacting me and "expediting my claim" however after 2 weeks, no one has contacted me. It is clear that this company makes little to no effort to assist costumers with their claim. Also, the company informed me that they had recently run out of iPhone 5's and yet when I spoke with rogers (the cell carrier who sold me this insurance in June 2013) they informed me that this issue began months ago and yet no one at Global Warranty chose to inform me of this when I began my claim. If I had been informed of this, I may have acted differently. I am filling a complaint because this company is unable to provide their necessary services in a timely and efficient manner, or at all for that matter, and their customer service is unable to provide acceptable and necessary information and unwilling to assist frustrated customers.Desired Settlement: I am seeking for the company to contact me and have my claim expedited so that I receive compensation (the 650 cheque) for my phone within the 2-4 business days that it should have taken to receive my new phone. My credit card was charged over three weeks ago and I have received no information about my cheque. I would like it to be sent and also have the information (tracking number, day sent and day expected to arrive) communicated to me as well.

Business

Response:

check #[redacted] for $650.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: August 2013, I “upgraded” our flip phones to smart phone renewing our existing contracts with Verizon Wireless for phone number [redacted]. This "upgrade" was done at Verizon Wireless located at [redacted] ###-###-####. At the time of the "upgrade" to smart phone the [redacted] suggested and strongly advises that we considering purchasing insurance for our "upgraded" smart phone devices. In his words, “with the insurance if you have problems you will be covered and a replacement phone would be provided”. In the month of February 2014, device [redacted] was damaged with a crack to the face glass. The store that "upgraded" the phones was contacted; I was informed that a $100.00 deductible was required to facilitate an insurance repair action. More than three phone calls were made to Global Warranty Group (GWG), tel ###-###-#### requesting a copy of the Terms and Condition of insurance. After repeated requests, GWG provided the Terms and Conditions.

1# COMPLAINT: Verizon Wireless [redacted] failed to inform me during the upgrade who the insurer was leaving me to believe this was part of Verizon Wireless, GWG is not associated with Verizon Wireless operating outside of good faith.

2# COMPLAINT: [redacted] who performed the upgraded failed to provide information that would indicate that deductibles were required for repairs and the amount of the deductibles. Various deductibles ranging from $75.00 to $100.00 amounts were stated to me by GWG until the actual Terms and Condition were provided to me.

3# COMPLAINT: [redacted] failed to provide the Terms and Conditions of the insurance being purchased, not performing due diligence while executing a contract.

4# COMPLAINT: A cursory internet search found history of complaints of subject company GWG for similar business practices, with holding information that would certainly changed the outcome of the business relationship. [redacted].

The State of Florida invoked a Order To Cease and Desist, Case No. [redacted], March *, 2011 operating without a license.

I believe the insurance was sold operating outside of good faith and Verizon Wireless failed to perform due diligence by identifying the parties that were engaging in business contract. It is know that Verizon Wireless performs oversight to this store during a visit I observed [redacted] running a checklist to ensure that Verizon Store is meeting standards. Verizon Wireless was contacting during this process they informed me that they have no oversight as to phone insurers. It was never explains to me nor known at the time that GWG is not connected in a business relation with Verizon Wireless. Had that fact been known at the time the insurance would have been declined? I paid a total of $100 per Galaxy III and $120 for iphone V totaling $420.00.Desired Settlement: In light of the fact that Verizon Wireless and their associated representatives failed to execute an insurance policy in good faith with holding the actual Terms and Condition, who the insurance party was, and the history of negative complaints against GWG, I request a full refund for all insurance paid to GWG for phones [redacted].

Business

Response:

In order to fully investigate this issue I would need the complete wireless numbers and name of consumer to research and find resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Name: [redacted]

Phone ###-###-####

Phone 2 ###-###-####

Phone 3 ###-###-####

Phone 4 ###-###-####

PII was withheld in the previous compliant due to public posting.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Sales management is working with the dealer who sold these policies to figure out a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as to a start to resolve. Nothing in their response would indicate a final solution.

Sincerely,