Global Warranty Group

Review: I sent a damaged phone to Global Warranty Group on or about June the [redacted]. I returned the phone to (gwg) using a prepaid shipping package to ship the cellphone. The phone was received by (GWG) and has been confirmed by ups. I have followed up with the process for a new phone, but when I contacted Global Warranty Group, I discovered that they required a fee for a for my deductible. At first I was told that I had to provide credit card information and that my credit card would not be charged. I explained that I did not have a credit card, and that I would assure them that they would get the phone back. They never made me aware of the fact that I was to pay anything for a deductible premium.

I called them each week to find out about progress of the new phone, but was told nothing. I was told on July [redacted] of this year that I needed to send in $75.00 for my deductible. On August [redacted], mailed out a bank money order to Global Warranty Group, to which I've not heard anything else. I went on-line to find out why I could no longer reach (GWG), and discovered that there have been lots of complaints concerning misrepresentation and fraud by (GWG).Desired Settlement: Prevent company from scamming others as well.

Review: I purchased 2 phones from a local [redacted] Wireless Retail store. Returned the phone and cancelled contract less than 24 hours later. The store did not cancel the insurance on the two phones. Received debit to my account for 10.99 x 2. I have called Global Warranty 4 times now. The person answering the phone states the only thing they can do is email their accounting office again and ask them to expedite this issue. They state the accounting office will call me back within 2 days but this has never happened. I tried to speak with someone in authority but the person states that no one is in their office of authority. They state they have cancelled future charges but I won't know this until later.Desired Settlement: Refund of 21.98. (10.99 per phone)....verification that contract is definitely cancelled. Hopes that future callers will receive a phone call from them in a timely manner.

Business

Response:

I have refunded two payments of $10.99 (one per contract). Please allow 3-5 business days to see that refund on your credit card/bank statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Also, I wanted to tell you how nice it was for your fast response to this matter!

Sincerely,

Review: August 2013, I “upgraded” our flip phones to smart phone renewing our existing contracts with Verizon Wireless for phone number [redacted]. This "upgrade" was done at Verizon Wireless located at [redacted] ###-###-####. At the time of the "upgrade" to smart phone the [redacted] suggested and strongly advises that we considering purchasing insurance for our "upgraded" smart phone devices. In his words, “with the insurance if you have problems you will be covered and a replacement phone would be provided”. In the month of February 2014, device [redacted] was damaged with a crack to the face glass. The store that "upgraded" the phones was contacted; I was informed that a $100.00 deductible was required to facilitate an insurance repair action. More than three phone calls were made to Global Warranty Group (GWG), tel ###-###-#### requesting a copy of the Terms and Condition of insurance. After repeated requests, GWG provided the Terms and Conditions.

1# COMPLAINT: Verizon Wireless [redacted] failed to inform me during the upgrade who the insurer was leaving me to believe this was part of Verizon Wireless, GWG is not associated with Verizon Wireless operating outside of good faith.

2# COMPLAINT: [redacted] who performed the upgraded failed to provide information that would indicate that deductibles were required for repairs and the amount of the deductibles. Various deductibles ranging from $75.00 to $100.00 amounts were stated to me by GWG until the actual Terms and Condition were provided to me.

3# COMPLAINT: [redacted] failed to provide the Terms and Conditions of the insurance being purchased, not performing due diligence while executing a contract.

4# COMPLAINT: A cursory internet search found history of complaints of subject company GWG for similar business practices, with holding information that would certainly changed the outcome of the business relationship. [redacted].

The State of Florida invoked a Order To Cease and Desist, Case No. [redacted], March *, 2011 operating without a license.

I believe the insurance was sold operating outside of good faith and Verizon Wireless failed to perform due diligence by identifying the parties that were engaging in business contract. It is know that Verizon Wireless performs oversight to this store during a visit I observed [redacted] running a checklist to ensure that Verizon Store is meeting standards. Verizon Wireless was contacting during this process they informed me that they have no oversight as to phone insurers. It was never explains to me nor known at the time that GWG is not connected in a business relation with Verizon Wireless. Had that fact been known at the time the insurance would have been declined? I paid a total of $100 per Galaxy III and $120 for iphone V totaling $420.00.Desired Settlement: In light of the fact that Verizon Wireless and their associated representatives failed to execute an insurance policy in good faith with holding the actual Terms and Condition, who the insurance party was, and the history of negative complaints against GWG, I request a full refund for all insurance paid to GWG for phones [redacted].

Business

Response:

In order to fully investigate this issue I would need the complete wireless numbers and name of consumer to research and find resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Name: [redacted]

Phone ###-###-####

Phone 2 ###-###-####

Phone 3 ###-###-####

Phone 4 ###-###-####

PII was withheld in the previous compliant due to public posting.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Sales management is working with the dealer who sold these policies to figure out a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as to a start to resolve. Nothing in their response would indicate a final solution.

Sincerely,

Review: Paid for 1-2 business day turn around based on the the contract. Company failed to notify that the product was not available until 10 days after the initial request and only because customer initiated dialogue. Customer service has no ability to escalate to proper management for resolution and after an additional 10 days have still yet to receive product or cash per the terms of the contract.Desired Settlement: I want them to contact me with a justifiable explanation as to the delays, I want them to compensate me for additional risk I took for which I received no benefit, I want them to process my check without further delay, I want them to change their policy to notify customers when services cannot be performed, I want them to change their internal policy to empower supervisors and management to expedite calls when they are received not in 24-48 hours after a call is placed.

Business

Response:

Check #[redacted] for $550.00 was sent out of our ** office on 1/**/14.

Review: I have a complaint about the Global Warranty Group. I originally started my claim with them in december 2013. It took me up to february [redacted] 2014 to agree on a cheque of a certain dollar amount which I think is adequate for the replacement of my phone. All this because they did not carry my phone anymore, which they promise. They offered me a white Samsung galaxy 3 and I had a black LG Optimus G. Although quite upset at this point because of the length of time it took to get a response, I was relieved to hear that I was finally going to get a cheque in the mail. Their brochure says 24 to 48 hours. It took two months to get to this point!! Not upset about that. I am a very patient person. I called back after waiting a week for my cheque in the mail and found out that we had only agreed on the price and that they were going to contact me with more details on the arrival of my cheque. I was told that they would contact a seperate division, and that division was going to contact me in the next couple days at the most. Two days went by. No phone call. I called back. Told me they would contact their division, and that division would contact me in the next couple days. Two days went by. No phone call. I called back. So on and so forth. I am at a stand still and no one can help me any further. This lasted about 3 weeks. My last call was March [redacted] 2014. The representative I was speaking with told me to contact the Revdex.com herself! Definetely some issues going on in this company.Desired Settlement: would like to receive my settlement for my replacement phone as soon as possible. I think I should get more money for my time. and maybe get my deductable paid back to me for an inadequate service.

Business

Response:

check #[redacted] for $578.00 sent 4/*/14

Review: I purchased cell phone insurance from this company via a Verizon store. I filed a claim for an inoperative iphone 5 in Early December 2013. I was called by a rep of the company and told they could not replace the phone and would send out a check right away in the amount of $550.00 and told me to send them the old phone. They put a hold on my credit card. I sent them the old phone. On the basis of their promise of a check, I bought a new phone. It has been a month and I have not received my check. When I go to the online claim tracking site it says a number of contradictory things. It says the new phone has been ordered when they specifically told me they could not get one. It says they have NOT received my old phone. I have a copy of the UPS tracking info that verifies the old phone was delivered to them and signed for. I have called the company every week and each time I am told that they can't help me and someone would call me in 24-48 hours. No one ever calls. I went to the Verizon store that sold me the policy and they also told me they will intervene and call me back and they never call. I want my $550.00 and I want the hold removed from my credit card.Desired Settlement: I want my $550.00 and I want the hold removed from my credit card.

Business

Response:

check [redacted] for $550.00 was sent out of our ** office on 1/**/14 via usps to the customer.

Review: Hello. I have purchased warranties from Global Warranty Group twice with each purchase covering a period of two years. I have spent over 200 dollars on each purchase. My phone (Blackberry Z10) was damaged in February and I filed a claim to receive a replacement phone on March **,2014. My claim number is [redacted]. I spoke with an agent who at first stated they would be sending a replacement phone immediately. I then received further contact that stated the company could not get me a replacement phone and would instead send me a cheque for $700.00. I waited a few weeks and contacted the company contact number and the company stated that they were unsure when I would receive the cheque and they stated they would escalate my claim. I have called back again since then and they once again stated they would escalate my claim and stated they would have someone contact me. I have yet to hear from anyone from this company. I can understand that it may take time to investigate a claim and send remuneration, however, it is unaccepatable to not receive contact from a company when they state they will contact a person. It is also unacceptable to have to wait 3 months for a cheque that was promised prior. I have had to purchase a replacement phone in the meantime for myself and I wish to be reimbursed. Thank You.Desired Settlement: I wish to receive the cheque for $700 that I have been waiting for almost 3 months now.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I bought a 2 year warranty for my LG G2. I had lost my phone; as a result, I filed a claim on February *, 2014 and paid a $100 deductible. The customer service representative informed me that my claim will be processed and the phone will be sent in 7 days. However, a few days later, I was notified that they could not order my phone and a cash settlement of $600 was compromised. I was informed that the cheque will be received in 1 -2 weeks. Now it has been almost 8 weeks and I have not received the cheque. During this period, I have called customer service for answers and information on the cheque multiple times. However, the representatives do not provide any legitimate and truthful answers and have been forwarding the "inquiries" to the accounting department multiple times, yet the service has not been completed. I was also told a [redacted] will call or email me back on my problem within 24 hours, however that call or email was never received. This company has given me false information, projected false advertising on their brochure and have not completed the required job for the money I have invested. I am not in the position to wait for the money and will not wait any longer for this slow and unsatisfying service. I need answers and the job to completed ASAP.Desired Settlement: I require my cheque of $600 to be mailed as soon as possible and the service I invested for to be efficiently completed.

Business

Response:

check #[redacted] for $600.00 sent on 3/**/14

Review: I purchased insurance from Global warranty group for my cell phone. I lost my phone, I filed a police report and submitted it to global warranty group along with my deductible payment when I filed my claim on April **. I was told that I would receive my phone by Thursday at the latest. The agreement stated that a replacement phone should be delivered in 2-4 business days. It has now been 8 business days and they are unable to tell me when I will receive my phone. I have called them several times and they will never allow me to talk to a supervisor or manager. They have escalated the claim twice and I am told that I would receive a callback.Desired Settlement: I want a replacement promptly or the cost of the cell phone to replace it new.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check for $600 dollars that was agreed on over a week ago. I have not received any other communications from the company and I am checking my mail daily I have now been with out a phone for over 5 weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $600.00 sent 7/*/14

Review: Company has not provided the necessary services. Customer service has been unable to answer questions and does not provide promised assistance.

Global Warranty has provided insufficient Customer Service and have so far been unable to fulfill their companies promise. I sent a broken phone in almost three weeks ago under the impression that it would take 2-4 business days to receive the replacement. My credit card was charge quickly with the deductible and I was informed that my phone was on its way and that I would be receiving a tracking number soon. Two days later and I have received no tracking number and so I called the company. The company informed me that they were recently out of iPhone 5's and were waiting for me to call and accept a cheque instead (although no contact was made with me to inform me of this). After agreeing to receive the cheque, I have spent two weeks trying to get information about when I will receive the check, when it will be processed. The company has been unable to provide me with any such information, only telling me that the check will take "a while". This company promised new phones in 2-4 business days and now, after reading several reviews online, I am informed the people are receiving checks and it is taking up to two months! I am completely dissatisfied with this companies practise and also with the costumer service. I have been unable to speak with anyone in the company. Instead I am continually connected to a third party customer service calling ceneter, which is unable to answer my questions. The company has made promises of contacting me and "expediting my claim" however after 2 weeks, no one has contacted me. It is clear that this company makes little to no effort to assist costumers with their claim. Also, the company informed me that they had recently run out of iPhone 5's and yet when I spoke with rogers (the cell carrier who sold me this insurance in June 2013) they informed me that this issue began months ago and yet no one at Global Warranty chose to inform me of this when I began my claim. If I had been informed of this, I may have acted differently. I am filling a complaint because this company is unable to provide their necessary services in a timely and efficient manner, or at all for that matter, and their customer service is unable to provide acceptable and necessary information and unwilling to assist frustrated customers.Desired Settlement: I am seeking for the company to contact me and have my claim expedited so that I receive compensation (the 650 cheque) for my phone within the 2-4 business days that it should have taken to receive my new phone. My credit card was charged over three weeks ago and I have received no information about my cheque. I would like it to be sent and also have the information (tracking number, day sent and day expected to arrive) communicated to me as well.

Business

Response:

check #[redacted] for $650.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A claim placed on Feb. ** took nearly a month to replace a covered phone. The company never contacted us to offer any type of explanation for the delay or to suggest there was a problem with the claim. We placed 3 phones to them in which we were advised they would upgrade the request each time. Ultimately we had to go to a local store to get a phone which could have been offered on day one. We I voiced my concern and asked if there was any compensation since we were without a phone but were paying for service for nearly a month, I was told no.Desired Settlement: The deductible should be refunded and/or they should pay for the monthly service on a phone that didn't exist.

Business

Response:

I have refunded the $90 deductible for the issues

Review: I purchased a warranty protection plan for my daughters cel phone. I paid $150.00 to activate the warranty plan at time of purchasing the cel phone. The warranty program states that if the cel phone is damaged, to simply start a claim,, return the damaged phone and a new phone will be issued. I submitted my claim February **. 2014. Global Warranty Program charged my credit card to start the process. I called several days after submitting my claim, and they said there were no longer carrying the IPhone 5, and that they would instead issue me a cheque for $650.00. I agreed to this. Since February **,2014, I have called 9 times to see the status of my cheque. Each time they say it's being sent to the escalations department, and that my cheque will be issued, as soon as they fix their systems. I feel that this warranty is a huge scam. I've been waiting since February to receive a cheque....Still not received.Desired Settlement: I would like to receive my. Cheque for $650.00. I paid to get this warranty, and feel that this is a scam.

Business

Response:

check #[redacted] for $650.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased insurance for $120 when buying a Verizon cellphone at Z Wireless at [redacted] on March of 2013. I lost my phone on January [redacted], 2014 and reported it missing on 1-*-14. Global Warranty Group informed me that I would need to pay $90 to replace my phone. It was a Samsung Galazy 3 black model. I was told my phone would arrive 5 days later. It did not, so I called again and they informed me that they were out of those phone. They offered a different phone or a check for $375. I decided to take the check. I have called a half dozen times in the following 5 weeks. My last call was this evening. They have done nothing, they have not reviewed my claim, they have not cut a check. They don't call with any status. I have been robbed of at least $210 dollars.Desired Settlement: I want my check for my phone for $375 by the end of February.

Business

Response:

check #[redacted] for $375 was mailed from our ** office 02/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an extended warranty plan through Global Warranty Group ("GWG") to cover my cell phone. This protection was purchased in September 2012. I November of 2013 (still within my 2 year warranty term) my cellphone was lost/stolen. I contacted GWG and filed a claim as they requested. In late November I was advised that my claim had been accepted and I was charged a deductible. I was told that I would receive a cheque for about $650.00 as replacement value for my phone, a black note 1, which they no longer carried. Since late November 2013, I have been calling GWG about once a month to get an update on the status of my cheque and each time I have been told that there is no reason for the delay and that I should have received the money by now. I has repeatedly asked for an update the status of the cheque or a reason for the delay and I have been provided with none. I have now been waiting for over 6 months.

GWG reps have repeatedly acknowledged that I am owed the replacement amount for my phone but have done nothing to get it to me or explain the delay.Desired Settlement: I ask the GWG pay me the money that I am owed in accordance with my warrant agreement.

Business

Response:

check #[redacted] for $650.00 sent 6/**

Review: I broke my cell phone and filed a claim on January *. I was told that the insurance company did not have anymore cell phones of my type (Samsung Galaxy 4S) so they would send me a check for $600 instead of the phone. I agreed to this and was told that I would recieve the check within a few business days. After 2-3 weeks, I still recieved no check. I called Global Warranty to ask about the check and they told me that it was 'processing'. After another 2 weeks I called again. They told me the same thing, they also told me they still have no samsung galaxy phones in stock. I called again... got the same answer- That my check is 'processing'. I asked to speak with a [redacted] and they told me there was no [redacted] on-site. I asked about who would know any information on the check I was supposed to recieve and they told me the accounting department. I asked for the phone number of the accounting department and they told me that they had no way of contacting the department and they could not do anything. Now it has been almost 3 months and I called again today... only to get the same answer! I googled 'Global Warranty Group" and the first thing that came up was "SCAM". So this business is not a legitimate business at all, it is a scam. Please help me get my money/phone. They also charged my debit card $400 for no reason! So, instead of getting a replacement phone, I was promised a check for $600 and instead they stole $400 from my debit account!Desired Settlement: I want them to send me the check for $600 as promised

Business

Response:

check #[redacted] for $600.00 was mailed out of ** offices on 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter will be resolved once the check is received by me. I appreciate the timely response to this complaint by the business.

Sincerely,

Review: I purchased the extended warranty service when I bought my LG2 from [redacted] less than a year ago. I dropped my phone a couple of weeks ago and the screen cracked. With the help of [redacted], I contacted the Global Warranty Group Wireless Protection Program and started the claim process. After giving all the information, the woman on the phone said I should get a new phone within 2 business days. They didn't tell me that I had to send my phone back first before they would ship out the new one. I found that one out myself when I went to [redacted] a few days later. So I shipped the phone on 6/**, they received it on 6/**. I received the email saying they received the phone and they charged me the $100 deductible. On 7/* I went back onto [redacted] because I hadn't heard anything further. This showed that a shipping label was created on 6/** along the UPS tracking number. Terrific. UPS.com showed that the label indeed was created, but they hadn't received anything in their offices to ship yet. On 7/*, it said the same thing. I contacted GWG and the rep couldn't understand why it hadn't been shipped yet, but to keep checking UPS and if nothing had changed by Monday to call them back. Did I mention I am getting married a week from today and I'm sure people are trying to contact me, but can't. So I went through the holiday weekend with no phone. It's now been over a week with no phone. I have no home phone so my cell is my only lifeline outside of work. I don't remember anybody's phone numbers - they are all on the SIM card in my purse. Meanwhile, I start doing some research on this company and found a whole list of complaints about them on [redacted] - similar to what I'm going through.

I called GWG today (Monday, 7/*) (from the VW store that I bought the insurance from because I have no phone at home!!) and spoke with a different rep who said she will send an escalation request to the manufacturing department and I should a receive a response within 2 business days. A response only to answer the question "why hasn't it been shipped yet". I told her this was unacceptable because I needed my phone in 2 business days. Why should I wait 2 business days for an excuse?? I asked for her [redacted] and she said she didn't have one I could speak with. Her [redacted] was a "[redacted]" who was only there to make sure she did her job, NOT to speak with customers. What the hell kind of business is this??? These two people I spoke with were less than useless and with no one in an authoritative role to speak to, only another customer service rep who would give me the same answers (according to the second rep).

I have since come home and calmed down slightly. Now I am on Revdex.com and find over 400 complaints against this company, MANY of which are the same problem I'm having??? How is this company still in business???

After reading many of these complaints, I am now anticipating that after waiting the "2 business days", I am going to get an email saying my phone model is out of stock and that they will send me a check. And after calling the company for six months of waiting for said check, I will contact Revdex.com again saying that I haven't received it. I would like to nip this in the bud and get some results. What I really really would like is to see an email within 2 business days saying my phone has been shipped.

I don't have the money to pay for a new phone out of pocket and, like I said, I have no home phone. I can't even call 911 if there was an emergency - I would have to run to a neighbor's house. This company has already charged me the $100 deductible, which I think should be refunded to me just for causing me this much anxiety a week before my wedding. I did tell the second rep to include the fact that I'm getting married in a week in her comments to be sent with the escalation request.Desired Settlement: I was promised a replacement LG2. If it is "out of stock", then something comparable. If a check is going to be issued, it should cover a new phone ($600) AND include extra for taxes and fees. I would also like to be refunded the $100 deductible. This company is not worth it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received a new replacement phone.

Sincerely,

Review: Global Warranty group a third party insurance I bought through rogers wireless has been holding a cheque for 550 for 4 months now saying they will get it as soonm as possible to me for replacing a damaged phone ... They also took an additional 100 from my credit card and its been 4 months now they arent returing calls and rogers cannot help me they say its not there issue

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I just want the cheque they're suppost to be sending me its been 4 months now and they wont answer calls

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: I have an insurance policy for my Samsung Galaxy Note 3 cell phone. This policy is through Global Warranty Group. The monthly fee is $5.99/month. The glass on the phone broke. I filed a claim through this company back in Jan. 2014. The insurance covers this glass protection.

The policy states that a new phone is recommended because of internal malfunctions.The phone cannot be replaced because it is not available anymore. I understood this. They said they will re-inburse me for full value of the phone, valued at $700.00. I agreed to this. The problem is that after many phone calls and e-mails, they are not cooperating. They keep telling me that they don't know when the check is going to be sent out. They also, charged me $301.00 for the broken phone,because I didn't return it after 30 days of the complaint. The problem with that is I didn't want to give them the broken phone without my entitled re-inbursement, and I couldn't be without a phone. So, as it stands, I am still without a fixed or new phone,and an extra $301.00 cost, no reinbursement money. They just keep delaying and delaying and delaying. I might add that I had also requested to speak to a manager and no cooperation was expedited.Desired Settlement: I would just like the refund of $700.00 for the phone and $301.00 that was charged on my credit card for the broken phone. I do not trust this company to reinburse me after I give them the phone. I will return the phone, once I get my money back for the phone and the $301.00 charge, refunded.

Business

Response:

customer called and cancelled her claim and contract all funds refunded

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

no re-inbursement has been sent to me,as Global Warranty has stated. In addition, I have cancelled the protection plan of $5.99/month. This was done by e-mail as Global Warranty requested.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Business

Response:

we have refunded all funds related to claim no more to refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Global Warranty Group has not refunded or credited my money. They told you that they refunded my money, but they have not!. I double checked my credit card in case they made good through a credit, but they have not!. I am losing my patience with their lies! I am willing to go to the next step if necessary, which would be Small Claims Court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have experienced extreem ineptitude. I have recieve poor customer service, I have spent hours of my time due to their extreme incompentience. I have not been able to get a hold of a manger mutliple times that I have request. I have not been called back by a [redacted] per my request. THis issue started Mach [redacted]

The 1st phone I was shipped was damaged and did not have a sim card. I had to waste several hours of my vacation getting another SIM from my carrier. The company then shipped a second phone to the wrong address that I had specified. I had to wait about a week for a new one and countless hours on the phone trying to find out what happened. After that phone arrived it was not color of my orginal phone. The people at global said they should have not done that. I was told that I would have another phone sent to me. After about a week I had not recivied the phone I was told I had to mail the incorrect phone back before they could prcess my "New Request" once I dropped the phone off to UPS. I requested multiple times to speak with a [redacted] and was told there are none, but they could take a message and have one call me back. No One has called me back. I also called the next day after I dropped the phone off to UPS and was told that they had not sent the "New" phone out to me.Desired Settlement: I want the deductible for my phone refunded and or premium refunded for poor service and time wasted.

Business

Response:

showing phone delivered 5/** and no issues

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Have contacted the claim department numerous times since the claim was filed. Each time its the same run around that it will be another business day or check back tomorrow. When you ask to talk to a [redacted] or [redacted] they claim that nobody of that nature is able to come on the phone. They took my deductible and my old phone that I shipped to them and have not sent me a replacement phone per the contract I signed with them. Customer service never contacts you back or does anything of real help, they only ever to "Escalate" your claim and that the escalation department will contact you, which they never do.Desired Settlement: Give me my money and broken phone back or send me my replacement phone with no crap of one more business day it will ship.

Business

Response:

Per UPS tracking [redacted] shows was delivered on 5/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,