Global Warranty Group

Review: I purchased 2 phones from a local [redacted] Wireless Retail store. Returned the phone and cancelled contract less than 24 hours later. The store did not cancel the insurance on the two phones. Received debit to my account for 10.99 x 2. I have called Global Warranty 4 times now. The person answering the phone states the only thing they can do is email their accounting office again and ask them to expedite this issue. They state the accounting office will call me back within 2 days but this has never happened. I tried to speak with someone in authority but the person states that no one is in their office of authority. They state they have cancelled future charges but I won't know this until later.Desired Settlement: Refund of 21.98. (10.99 per phone)....verification that contract is definitely cancelled. Hopes that future callers will receive a phone call from them in a timely manner.

Business

Response:

I have refunded two payments of $10.99 (one per contract). Please allow 3-5 business days to see that refund on your credit card/bank statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Also, I wanted to tell you how nice it was for your fast response to this matter!

Sincerely,

Review: I purchased an IPHONE 4S on * December 2011 at a Verizon Premium Retailer in [redacted]. At the time of the purchase of the phone I was offered an extended warranty for a two year time period at a cost of $150.00, which I purchased and paid in full for. As I was nearing the end of the contract I began having issues with my phone that I tried to troubleshoot with Verizon technicians. We came to the conclusion that it was the phone internally and so I returned to the store where I purchased it. I was advised by the salesperson to contact the Global Warranty Group as that was who my warranty was with. At that time they gave me a printout with a contact number and my contract information. They also said, 'good luck...we nolonger deal with them because of their poor service.' I went home that same day and contacted them. They gave me all the information needed to return my phone and receive a replacement. I did all of those things and did receive a replacement in a timely manner. The replacement, which was a refurbished phone, gave me issues within the first couple days. I again tried to troubleshoot the issues with the Verizon technician and again was advised it was the phone. So I called Global Warranty Group back and they gave me my options as they did not have a new phone for me to replace this one and they did not want to send another refurbished one. The option that I chose was to have them buy my phone from me for 250.00 and I would then purchase a new phone outright. That very night I went and bought a new phone, as I work in property management and am on call at least 3 days a week and need a good working phone. The next morning I shipped them my phone. I was told that it would take about six weeks to process my refund check. Here I am approximately 21/2 months later and I have yet to get my check. I have called multiple times and even emailed them at [redacted] and got ZERO response. The most recent call I made was Thursday, April ** and at that point they still had no answer. My husband got orders for a transfer that is happening on May ** and the boys and I will follow on June **. I want this resolved by then and would really like the money. I put out the money of ours and I can't risk the check not following me to our new destination. The person that I spoke to, [redacted], was understanding and empathetic. He transferred me to [redacted], on the Advanced Care Team. [redacted] was also very understanding and empathetic to the situation. I told him that I would be filing this complaint if I did not hear from 'the powers that be' by the end of the business day on Friday, April **, 2014. So here I am filing the complaint. Please help me with this. No business should be permitted to ignore a customer that they owe money to. I have more than held up my end of the contract. They are not holding up their end and they need to be held responsible. You can talk to [redacted] or [redacted] and they will tell you that I am not an unreasonable person but I do want what is mine. How many other people out there are they doing this to? Thank you in advance for any help you can give me.Desired Settlement: Would love my refund check with interest at this point for the hassle but honestly I just want my check and for them to be held accountable for this situation.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I still have not received my money. Nor have a received a valid response to this issue. I feel as though they are 'putting off' the issue. When I have tried to contact them myself they have an extreme lack of communication. I feel that if I let this go I will never see my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Sincerely,

Business

Response:

check

#[redacted] for $350.00 sent 5/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received the check yesterday. Thank you so so much!!!!!!

Sincerely,

Review: I purchased the extended warranty service when I bought my LG2 from [redacted] less than a year ago. I dropped my phone a couple of weeks ago and the screen cracked. With the help of [redacted], I contacted the Global Warranty Group Wireless Protection Program and started the claim process. After giving all the information, the woman on the phone said I should get a new phone within 2 business days. They didn't tell me that I had to send my phone back first before they would ship out the new one. I found that one out myself when I went to [redacted] a few days later. So I shipped the phone on 6/**, they received it on 6/**. I received the email saying they received the phone and they charged me the $100 deductible. On 7/* I went back onto [redacted] because I hadn't heard anything further. This showed that a shipping label was created on 6/** along the UPS tracking number. Terrific. UPS.com showed that the label indeed was created, but they hadn't received anything in their offices to ship yet. On 7/*, it said the same thing. I contacted GWG and the rep couldn't understand why it hadn't been shipped yet, but to keep checking UPS and if nothing had changed by Monday to call them back. Did I mention I am getting married a week from today and I'm sure people are trying to contact me, but can't. So I went through the holiday weekend with no phone. It's now been over a week with no phone. I have no home phone so my cell is my only lifeline outside of work. I don't remember anybody's phone numbers - they are all on the SIM card in my purse. Meanwhile, I start doing some research on this company and found a whole list of complaints about them on [redacted] - similar to what I'm going through.

I called GWG today (Monday, 7/*) (from the VW store that I bought the insurance from because I have no phone at home!!) and spoke with a different rep who said she will send an escalation request to the manufacturing department and I should a receive a response within 2 business days. A response only to answer the question "why hasn't it been shipped yet". I told her this was unacceptable because I needed my phone in 2 business days. Why should I wait 2 business days for an excuse?? I asked for her [redacted] and she said she didn't have one I could speak with. Her [redacted] was a "[redacted]" who was only there to make sure she did her job, NOT to speak with customers. What the hell kind of business is this??? These two people I spoke with were less than useless and with no one in an authoritative role to speak to, only another customer service rep who would give me the same answers (according to the second rep).

I have since come home and calmed down slightly. Now I am on Revdex.com and find over 400 complaints against this company, MANY of which are the same problem I'm having??? How is this company still in business???

After reading many of these complaints, I am now anticipating that after waiting the "2 business days", I am going to get an email saying my phone model is out of stock and that they will send me a check. And after calling the company for six months of waiting for said check, I will contact Revdex.com again saying that I haven't received it. I would like to nip this in the bud and get some results. What I really really would like is to see an email within 2 business days saying my phone has been shipped.

I don't have the money to pay for a new phone out of pocket and, like I said, I have no home phone. I can't even call 911 if there was an emergency - I would have to run to a neighbor's house. This company has already charged me the $100 deductible, which I think should be refunded to me just for causing me this much anxiety a week before my wedding. I did tell the second rep to include the fact that I'm getting married in a week in her comments to be sent with the escalation request.Desired Settlement: I was promised a replacement LG2. If it is "out of stock", then something comparable. If a check is going to be issued, it should cover a new phone ($600) AND include extra for taxes and fees. I would also like to be refunded the $100 deductible. This company is not worth it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received a new replacement phone.

Sincerely,

Review: I purchased a warranty protection plan for my daughters cel phone. I paid $150.00 to activate the warranty plan at time of purchasing the cel phone. The warranty program states that if the cel phone is damaged, to simply start a claim,, return the damaged phone and a new phone will be issued. I submitted my claim February **. 2014. Global Warranty Program charged my credit card to start the process. I called several days after submitting my claim, and they said there were no longer carrying the IPhone 5, and that they would instead issue me a cheque for $650.00. I agreed to this. Since February **,2014, I have called 9 times to see the status of my cheque. Each time they say it's being sent to the escalations department, and that my cheque will be issued, as soon as they fix their systems. I feel that this warranty is a huge scam. I've been waiting since February to receive a cheque....Still not received.Desired Settlement: I would like to receive my. Cheque for $650.00. I paid to get this warranty, and feel that this is a scam.

Business

Response:

check #[redacted] for $650.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased cell phone insurance from this company via a Verizon store. I filed a claim for an inoperative iphone 5 in Early December 2013. I was called by a rep of the company and told they could not replace the phone and would send out a check right away in the amount of $550.00 and told me to send them the old phone. They put a hold on my credit card. I sent them the old phone. On the basis of their promise of a check, I bought a new phone. It has been a month and I have not received my check. When I go to the online claim tracking site it says a number of contradictory things. It says the new phone has been ordered when they specifically told me they could not get one. It says they have NOT received my old phone. I have a copy of the UPS tracking info that verifies the old phone was delivered to them and signed for. I have called the company every week and each time I am told that they can't help me and someone would call me in 24-48 hours. No one ever calls. I went to the Verizon store that sold me the policy and they also told me they will intervene and call me back and they never call. I want my $550.00 and I want the hold removed from my credit card.Desired Settlement: I want my $550.00 and I want the hold removed from my credit card.

Business

Response:

check [redacted] for $550.00 was sent out of our ** office on 1/**/14 via usps to the customer.

Review: Paid for 1-2 business day turn around based on the the contract. Company failed to notify that the product was not available until 10 days after the initial request and only because customer initiated dialogue. Customer service has no ability to escalate to proper management for resolution and after an additional 10 days have still yet to receive product or cash per the terms of the contract.Desired Settlement: I want them to contact me with a justifiable explanation as to the delays, I want them to compensate me for additional risk I took for which I received no benefit, I want them to process my check without further delay, I want them to change their policy to notify customers when services cannot be performed, I want them to change their internal policy to empower supervisors and management to expedite calls when they are received not in 24-48 hours after a call is placed.

Business

Response:

Check #[redacted] for $550.00 was sent out of our ** office on 1/**/14.

Review: I originally filed a claim on my lost device on 12/*/13 for my device that I loss and I went through all the steps they needed to file the claim. After the claim was accepted I was told that I would be receiving my handset in a few business days but I never received anything so I gave them a call. The guy who I spoke to told me they didn't have the phone in stock so they were going to mail me out a check and said that usually takes 2 weeks so I accepted. It has now been over 2 months and I have yet to receive anything from this company I have called a numerous amount of times and they said that its pending every time I call. The last two people I spoke to said they were escalating it and I should receive a call in two business days and once again no call.Desired Settlement: I would just like to receive the check that they told me I would be receiving as soon as possible.

Business

Response:

check #[redacted] for $850.00 was mailed out of ** office on 2/**/14

Review: My wireless device is insured with Global Warranty Group (GWG) and I purchased two years of coverage in Nov. 2013. I cracked the screen on my Iphone 5s 64GB in December and made a claim with them on December [redacted], 2013. GWG took out a $150 deductible for the phone replacement as well as 699.99 . The $699.99 is supposed to be a security withdraw to ensure the company (GWG) receives the broken device back from me. Approximately one week after I made the claim, GWG contacted me and stated they did not have phone replacement in stock, and they would issue me a check for $850.00 to cover the phone cost. The total cost of a replacement device at Verizon Wireless (my carrier) with tax in the state of Arizona comes out to $920.54. It is now Feb. [redacted], 2014, and I have made multiple calls to GWG's customer service call center stating that I have not received a replacement device or a check for the replacement phone. Each person I speak with tells me the same thing. They will send my request to an escalation department and said department will phone me in 1-2 business days. There is no way for a customer to contact the escalation department. I never received a phone call from them regarding my claim but continue to call the GWG customer service line multiple times weekly. The $699.99 withdrawn from my American Express card should have never been withdrawn without a replacement device or a check in transit to me. They had this money for aprox. 2 months before I called Amex to dispute the charge(explaining to them exactly what I am to you) and Amex graciously gave me the money back saying I wasn't liable for the charge to me. My problem(s) are as follows:

1) They have not done what they are supposed to do(replacement device or check)

2) $850 isn't enough to replace the device, it's $920.54

3) I believe they were trying to scam me. I was initially out $1000.00 to GWG total. More than the cost of the phone. No replacement in sight.

Roughly $150.00 for 2 years of service

$150.00 deductible for replacement device

$699.99

4) They still have my $150.00 deductible and I have no replacement device.

5) Two months is an unreasonable amount of time to: a. replace the damaged device, and b. call me back at all explaining what is going on

I have not disputed the $150.00 deductible as I want GWG to honor their service contract and provide me with a replacement for my damaged cell phone. Right now I feel helpless as I call tirelessly with no resolution. I rely heavily on my wireless device for my business and have missed out on important messages involving work as a result of GWG's inability to provide service to their customer.Desired Settlement: A replacement device (Iphone 5S 64GB space grey)

A check for $920.54

Business

Response:

check #[redacted] for $850.00 was mailed out of our ** office on 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No check received as of 2/**/14.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If customer has still not received the check please advise and I will put a stop payment on that check and issue a new check this time with tracking.

Review: A claim placed on Feb. ** took nearly a month to replace a covered phone. The company never contacted us to offer any type of explanation for the delay or to suggest there was a problem with the claim. We placed 3 phones to them in which we were advised they would upgrade the request each time. Ultimately we had to go to a local store to get a phone which could have been offered on day one. We I voiced my concern and asked if there was any compensation since we were without a phone but were paying for service for nearly a month, I was told no.Desired Settlement: The deductible should be refunded and/or they should pay for the monthly service on a phone that didn't exist.

Business

Response:

I have refunded the $90 deductible for the issues

Review: I bought a 2 year warranty for my LG G2. I had lost my phone; as a result, I filed a claim on February *, 2014 and paid a $100 deductible. The customer service representative informed me that my claim will be processed and the phone will be sent in 7 days. However, a few days later, I was notified that they could not order my phone and a cash settlement of $600 was compromised. I was informed that the cheque will be received in 1 -2 weeks. Now it has been almost 8 weeks and I have not received the cheque. During this period, I have called customer service for answers and information on the cheque multiple times. However, the representatives do not provide any legitimate and truthful answers and have been forwarding the "inquiries" to the accounting department multiple times, yet the service has not been completed. I was also told a [redacted] will call or email me back on my problem within 24 hours, however that call or email was never received. This company has given me false information, projected false advertising on their brochure and have not completed the required job for the money I have invested. I am not in the position to wait for the money and will not wait any longer for this slow and unsatisfying service. I need answers and the job to completed ASAP.Desired Settlement: I require my cheque of $600 to be mailed as soon as possible and the service I invested for to be efficiently completed.

Business

Response:

check #[redacted] for $600.00 sent on 3/**/14

Review: I have a complaint about the Global Warranty Group. I originally started my claim with them in december 2013. It took me up to february [redacted] 2014 to agree on a cheque of a certain dollar amount which I think is adequate for the replacement of my phone. All this because they did not carry my phone anymore, which they promise. They offered me a white Samsung galaxy 3 and I had a black LG Optimus G. Although quite upset at this point because of the length of time it took to get a response, I was relieved to hear that I was finally going to get a cheque in the mail. Their brochure says 24 to 48 hours. It took two months to get to this point!! Not upset about that. I am a very patient person. I called back after waiting a week for my cheque in the mail and found out that we had only agreed on the price and that they were going to contact me with more details on the arrival of my cheque. I was told that they would contact a seperate division, and that division was going to contact me in the next couple days at the most. Two days went by. No phone call. I called back. Told me they would contact their division, and that division would contact me in the next couple days. Two days went by. No phone call. I called back. So on and so forth. I am at a stand still and no one can help me any further. This lasted about 3 weeks. My last call was March [redacted] 2014. The representative I was speaking with told me to contact the Revdex.com herself! Definetely some issues going on in this company.Desired Settlement: would like to receive my settlement for my replacement phone as soon as possible. I think I should get more money for my time. and maybe get my deductable paid back to me for an inadequate service.

Business

Response:

check #[redacted] for $578.00 sent 4/*/14

Review: I perchased a Samsung mega galaxy from a phone company (metro pcs).

As advice by the sales representative I also bought a protection plan warranty to cover any damages etc.

Three months later my phone screen got cracked so I decided to file a claim, with global warranty group of whom I was covered with.

They then sent me a return packaging label and I shipped the phone out on February**, 2014. They confirmed that they have received the phone and I will be charge a deductible fee of $100, so my I provided my debit card. On March [redacted] I notice that m debit card was charge so I begun to inquire how long will it take to receive back a new phone. The representative said in 2 to 3 business days.

When I did not receive my phone I decided to call again this time the representative said the phone is not available and the would issue me a check of $500 to perchase a new phone, this conversation took place on February **, 2014.

Up to this day April [redacted] 2014, have not receive my check, each time I call customer service they would say, that it is being processed

Please help me ! I am still paying for my cell phone even though I don't have it and I am so frustrated.Desired Settlement: $600

Business

Response:

check #[redacted] for $500 sent 5/**/14

Review: Global Warranty group a third party insurance I bought through rogers wireless has been holding a cheque for 550 for 4 months now saying they will get it as soonm as possible to me for replacing a damaged phone ... They also took an additional 100 from my credit card and its been 4 months now they arent returing calls and rogers cannot help me they say its not there issue

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I just want the cheque they're suppost to be sending me its been 4 months now and they wont answer calls

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: I purchased an extended warranty plan through Global Warranty Group ("GWG") to cover my cell phone. This protection was purchased in September 2012. I November of 2013 (still within my 2 year warranty term) my cellphone was lost/stolen. I contacted GWG and filed a claim as they requested. In late November I was advised that my claim had been accepted and I was charged a deductible. I was told that I would receive a cheque for about $650.00 as replacement value for my phone, a black note 1, which they no longer carried. Since late November 2013, I have been calling GWG about once a month to get an update on the status of my cheque and each time I have been told that there is no reason for the delay and that I should have received the money by now. I has repeatedly asked for an update the status of the cheque or a reason for the delay and I have been provided with none. I have now been waiting for over 6 months.

GWG reps have repeatedly acknowledged that I am owed the replacement amount for my phone but have done nothing to get it to me or explain the delay.Desired Settlement: I ask the GWG pay me the money that I am owed in accordance with my warrant agreement.

Business

Response:

check #[redacted] for $650.00 sent 6/**

Review: I purchased insurance from Global warranty group for my cell phone. I lost my phone, I filed a police report and submitted it to global warranty group along with my deductible payment when I filed my claim on April **. I was told that I would receive my phone by Thursday at the latest. The agreement stated that a replacement phone should be delivered in 2-4 business days. It has now been 8 business days and they are unable to tell me when I will receive my phone. I have called them several times and they will never allow me to talk to a supervisor or manager. They have escalated the claim twice and I am told that I would receive a callback.Desired Settlement: I want a replacement promptly or the cost of the cell phone to replace it new.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check for $600 dollars that was agreed on over a week ago. I have not received any other communications from the company and I am checking my mail daily I have now been with out a phone for over 5 weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $600.00 sent 7/*/14

Review: Hello. I have purchased warranties from Global Warranty Group twice with each purchase covering a period of two years. I have spent over 200 dollars on each purchase. My phone (Blackberry Z10) was damaged in February and I filed a claim to receive a replacement phone on March **,2014. My claim number is [redacted]. I spoke with an agent who at first stated they would be sending a replacement phone immediately. I then received further contact that stated the company could not get me a replacement phone and would instead send me a cheque for $700.00. I waited a few weeks and contacted the company contact number and the company stated that they were unsure when I would receive the cheque and they stated they would escalate my claim. I have called back again since then and they once again stated they would escalate my claim and stated they would have someone contact me. I have yet to hear from anyone from this company. I can understand that it may take time to investigate a claim and send remuneration, however, it is unaccepatable to not receive contact from a company when they state they will contact a person. It is also unacceptable to have to wait 3 months for a cheque that was promised prior. I have had to purchase a replacement phone in the meantime for myself and I wish to be reimbursed. Thank You.Desired Settlement: I wish to receive the cheque for $700 that I have been waiting for almost 3 months now.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I sent a damaged phone to Global Warranty Group on or about June the [redacted]. I returned the phone to (gwg) using a prepaid shipping package to ship the cellphone. The phone was received by (GWG) and has been confirmed by ups. I have followed up with the process for a new phone, but when I contacted Global Warranty Group, I discovered that they required a fee for a for my deductible. At first I was told that I had to provide credit card information and that my credit card would not be charged. I explained that I did not have a credit card, and that I would assure them that they would get the phone back. They never made me aware of the fact that I was to pay anything for a deductible premium.

I called them each week to find out about progress of the new phone, but was told nothing. I was told on July [redacted] of this year that I needed to send in $75.00 for my deductible. On August [redacted], mailed out a bank money order to Global Warranty Group, to which I've not heard anything else. I went on-line to find out why I could no longer reach (GWG), and discovered that there have been lots of complaints concerning misrepresentation and fraud by (GWG).Desired Settlement: Prevent company from scamming others as well.

Review: My cellphone got damaged so I called in to file a claim early November of last year. They requested me to send them my damaged device and pay the deductible so they can process my claim which I did. I received the replacement phone (which is a refurbished one) they sent me but after several days I encountered an issue with the phone. The display has frozen and keeps flickering repeatedly. I contacted them to see what they can do and they said they will send me another replacement. I received the second replacement phone, another refurbished and it has issues as well, loose home button doesn't seem right. I contacted them again and they said they will send me a check of $625. I accepted what they offered me however I also want them to refund the $75 deductible fee since I've been trying to settle this claim for more than 2 months now. They said they will check if they can honor my request and they even said they have 48 hours to get back to me but no one called and I havent heard anything from them.Desired Settlement: Send me the check $625 and refund $75. I don't want to wait for another week for them to send me the check since I've been dealing with the claim for more than 2 months now.

Business

Response:

check #[redacted] in the amount of $625 was mailed out on

01/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In November 2013, I purchased a LG G2 from the "Wireless Zone" Verizon retailer, located at [redacted]. When I made the purchase, I bought a 2 year protection plan with the Global Warranty Group. In January, I broke this phone and began to file a claim with GWG. Originally I was told that the policy had been cancelled, but after a week of haggling with the retailer I was able to confirm that the the policy was active and I filed my claim for the broken LG G2.

Global Warranty Group charged me $100+ and asked me to send in the broken phone. At first they said the replacement phone (LG G2) would be shipped to me right away. A week or so later I did not get the replacement phone, but a customer service rep said that my model was out of stock, and they asked if a check for $550 would be an acceptable alternative. I asked if there were any alternative choices and they said no.

I agree to take the $550 and I sent in my broken phone. This was in January 2014. Today it is March **, 2014 and I still have not received my check for $550. I called numerous times and asked to speak to [redacted] at the customer service call center, but to no avail. Every time I speak with a representative they tell me the check is "processing". I cannot imagine that a check would take more than a few days to process but they are telling me it takes months.

It seems that Global Warranty Group has managed to take from my $110+ for my original policy, $100 + to file a claim, and my damaged phone (which they deem to be worth $550). They have not delivered the $550 check they said they would provide in lieu of the replacement phone.

I have since purchased a new phone with money out of my own pocket.

*Technical Note: The Address on the policy is [redacted]. My current address, and the address the check should be mailed to is [redacted]. This should be consistent with GWG's records.

Thank you.Desired Settlement: I would like Global Warranty Group to follow through on their agreement to send me the check for $550.

Business

Response:

check #[redacted] for $550.00 mailed 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming the check arrives as expected.

*I understand that my complaint may be published on the Revdex.com site. Please remove my addresses and other personal info if possible. I didn't see the warning about personal data until after I had submitted my complaint.

Thank you for your assistance in resolving this

Sincerely,

Review: I bought warranty protection for my phone through Global Warranty Group. Upon breaking my phone, the company had me ship my phone back to them. They were to replace it. However, they informed me they did not have the phone in stock and would offer me a check. I said fine. However, in the past month, I have not received this check. I called them multiple times and was told that I would receive an email or a phone call. The person told me they would get it escalated, which never happened. Every time I call, they say the same thing: they are waiting on the email from accounting.Desired Settlement: Fulfill your obligations to the contract and send me a check. I have found that many people are in the same situation as me, and I wouldn't be surprised to see a class action lawsuit.

Business

Response:

check #[redacted] for $550.00 sent 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved.

However, no one should have to go through the steps I had to go through to get payment from this company. After various attempts of calling the company, I had no other option but to go to the Revdex.com. Thankfully, the company did respond to this complaint.

I wonder how many other people are still waiting on payments. A simple search will say that many people are waiting months at a time for something that should be an easy fix.

I would not suggest anyone do business with them if the only way they handle their business is to be forced into payment.

Sincerely,