Global Warranty Group

Review: On November **, 2013, I purchased an extended warranty for my daughter's new Nexus 5 SmartPhone. This warranty was purchased online from a company called [redacted]. The cost of the insurance was $99.99. The Order Number: [redacted]. The period covered was 2 years. On May **, 2014, I received the following email from [redacted]:

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Important Notice: How To File a Claim

Dear [redacted] Customer,

Due to circumstances beyond our control, [redacted] Device Insurance is no longer in business.

Our supplier, Global Warranty Group terminated our agreement which has placed us in a position where was are unable to sell device insurance. The termination by our former supplier has resulted in [redacted] having to close our business.

All polices which were sold by [redacted] are underwritten by [redacted] and all claims are under the responsibility of Global Warranty Group.

Since we are not available to assist you with sorting out claims and any issues around claims, we believe it is very important to point out the claims procedure and escalation path.

------------------------------------------------------------------------

The policy period was for 2 years and was to cover repairs or replacement of the phone.

Several weeks ago, my daughter apprised me that the glass on her phone had become damaged. I advised her to contact Global Warranty as I was advised by [redacted] that Global would be handling any claims on their policies. She attempted to contact them and received no response whatsoever. I then attempted to contact, via email four different people at Global Warranty Group. This information was provided to me by [redacted]. I sent email to:

1) [redacted] 2) [redacted] 3) [redacted]

4) [redacted] That was Sunday. I have since received absolutely no reply from any of them.Desired Settlement: When my daughter first apprised me of the lack of response from Global Warranty Group, I did some investigation and found this company has a very poor reputation. This was confirmed by the number of complaints I see listed on the Revdex.com web site against Global Warranty Group. While I would prefer to get her phone repaired under the warranty I purchased, I have my doubts about Global Warranty Group ever fulfilling the contractual obligations. Hence, a refund in full would probably be the safest settlement of this complaint.

Review: I purchased a insurance policy for my phone a Samsung Galaxy S3. My phone was stolen in Feb [redacted] 2014. I immediately reported it to Global Warranty and later the same week provided the police report number. I was initially told I would receive a replacement phone. My credit card was charged the $150 deductible. However, when I called to follow up later that same week, I was told that my phone was out of stock and I would receive a check for $450. I have still not received my check. I followed up with Global Warranty numerous time about the status of my check, including the following dates: March [redacted] and April **. I have been told that my case was escalated, however, I still have not received my check. The last contact I had from Global warranty was an email data May **, from [redacted] of Global Warranty stating that my case had been escalated to accountingDesired Settlement: I would like my $450 claim check and my $150 deductible refunded.

Review: I bought a phone insurance from them and lost my phone on November **/2013 and filed a claim on same date with provided them whatever they needed to process my claim very next day they picked up deductible amount of $130 from my credit card n then last week of november I got call saying that they dont have the phone in stock and they want to give me $630 check, I agreed and now till that date today april **/2014. I haven't recieved any payment of call from them only once somebody called me and said my claim is in process. Till that date Nove/**/2013 I am calling them every week 2 to 3 times all they say is it is in process nothing else.Still waiting for my payment.Desired Settlement: I want to get my check ASAP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a cell phone insurance plan through this company and when the phone broke I called to file a claim. I was told I would have a new phone within 2 days. later that day I received a call stating they could not locate a replacement phone and said the would send me a check for $300. After a week I called and asked where my check was. I was informed it might take 30 days. This was Jan **, 2014. it is now April **, 2014, 11 weeks later and still no check or phone. I have called the company repeatedly and always get the same answer, they will escalate the issue and someone will call me in 2 days. I have never received a call back. I not only paid for the insurance policy in full up front but I have also paid for a cell phone bill for almost 3 months that I haven't had the phone.Desired Settlement: I want the refund check for my phone as stated by the company and I want either a full refund of the purchase price of my policy or my cell phone bill paid for the time I have gone without my phone.

Business

Response:

check #[redacted] for $300.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This only covers the cost of the phone. I want either my cell phone bill paid for, for the more than three months this was in the process or I want my $75 deductible back. The claim itself is not enough at this point. I have made countless calls to this company and I have not gotten so much as a call back when I was told several times someone would call me back. I have had to go to the extreme to get my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded the deductible of $75.00 back to the credit card it was put on. Please allow 3-5 business days to see that reflect on your statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a claim last year early December and as a resolution, Global Warranty offered me a check. They said it will be delivered to me as soon as possible but no check arrived. 2 weeks ago, I called them again asking for the check but they cannot give me further progress. I don't know what is going on. I need help!Desired Settlement: I will give them until Monday next week to send me the check. I've waited for so long and I cannot wait any longer. I need to replace my phone immediately.

Business

Response:

Check #[redacted] for $578.00 was mailed on

1/**/2014

Review: Since march [redacted] 2014 I have been waiting for my refund cheque of 700 dollars owed to me from global warranty group due to the fact that they told me they could no longer replace the same model of cell phone that I had made an insurance claim on. since they could not replace the phone physically, they asked if I would take a cheque for the price of the phone itself in order to pay for my replacement phone that I paid for out of pocket. Waiting this long and calling to inquire about it 4 times with zero response even after special request that I hear something back, they have failed to communicate anything whatsoever.Desired Settlement: My request is simple, I would like my cheque of 700 dollars as soon as possible. This is an insurance company, they should pay out what they owe their customers what they deserve in an acceptable time frame. 3 months is not an acceptable time frame.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I bought warranty protection for my phone through Global Warranty Group. Upon breaking my phone, the company had me ship my phone back to them. They were to replace it. However, they informed me they did not have the phone in stock and would offer me a check. I said fine. However, in the past month, I have not received this check. I called them multiple times and was told that I would receive an email or a phone call. The person told me they would get it escalated, which never happened. Every time I call, they say the same thing: they are waiting on the email from accounting.Desired Settlement: Fulfill your obligations to the contract and send me a check. I have found that many people are in the same situation as me, and I wouldn't be surprised to see a class action lawsuit.

Business

Response:

check #[redacted] for $550.00 sent 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved.

However, no one should have to go through the steps I had to go through to get payment from this company. After various attempts of calling the company, I had no other option but to go to the Revdex.com. Thankfully, the company did respond to this complaint.

I wonder how many other people are still waiting on payments. A simple search will say that many people are waiting months at a time for something that should be an easy fix.

I would not suggest anyone do business with them if the only way they handle their business is to be forced into payment.

Sincerely,

Review: I had purchased a new samsung Galaxy S4 cell phone in June of 2013 and at which time insurance was purchased from GWG to cover the new phone for damage, loss and theft to replace this phone if an insurable issue raised. After my phone was accidentally damaged by water I put in a claim with them on May 2014. At which time they charged $100.00 deductible to my credit card and also charged $382.00 security deposit to my credit card that would be returned when my damaged phone was returned. A couple days after I received a message to contact them which I did and told that my phone was not available from there supplier and would I accept a cheque for $700.00 instead which was the purchase price of the phone, I agreed to this and was told a cheque would be sent out immediately for me. I was waiting till this cheque arrived to send my old phone in expecting there to be some instructions on how to do this. Since then I have called 6 times inquiring about my cheque over the last 3 months and each time am told that a message will be forwarded to the escalation department to inquire, when asked to talk to them or a supervisor am told there is no other means for them to be contacted but through an email message. The last time I talked to the them I stated that this seems to be a scam and a fraud and if I didn't receive my my soon I might have to pursue a legal case against them. After that last contact with the call centre I called the contact number for there head office and said the same to the woman that answered having been told the same story that the claim is being processed and I will receive my money but they have a back log of claims to go through, at that time she instructed me how I could send my old phone back. I had been hesitant to send it because I have not been receiving anything from them and all they have done is take from me with the initial premium, deductible and security deposit. She informed me that my not sending it in wasn't slowing my claim but if it wasn't done before 120 days they would not be able to automatically reimburse my credit card but I would have to wait for a cheque, considering how long it has taken for the first cheque I can't imagine how long that will take. Now I have discovered the call centre number isn't in service anymore and you cannot access there company web site, It says you are no longer authorized to view.Desired Settlement: My desired out come is to receive my payment of $700.00 for the insurance claim along with having the $382.00 security deposit credited back to my credit card or payment of that back to me

Review: GWG promised a cheque of a little bit over $550 over 3 months ago. Warranty policy is that customer will receive a phone if it gets damaged or to be given a cheque for the value of the phone. Claim was filed over 3 months ago and every time I call into GWG , the representative will always say the issue will get escalated and customer will receive the cheque after it gets approved. After waiting 24-48 for the escalation team, I called back and the representation said it's still getting resolved. I've paid the deductible of $95 for the replacement. I have not had a phone for 4 months because I have been waiting for the value of the phone that was damaged. I have gone into the store where I bought the warranty from and they couldn't help me resolve the issue because the warranty provider is GWG. Tracking ID for the claim is [redacted]. My contact number is ###-###-####. I'm hoping this will help me get the cheque that was promised to me faster. Thank YouDesired Settlement: Cheque for over $550 which was the value of the phone.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: In November 2013, I purchased a LG G2 from the "Wireless Zone" Verizon retailer, located at [redacted]. When I made the purchase, I bought a 2 year protection plan with the Global Warranty Group. In January, I broke this phone and began to file a claim with GWG. Originally I was told that the policy had been cancelled, but after a week of haggling with the retailer I was able to confirm that the the policy was active and I filed my claim for the broken LG G2.

Global Warranty Group charged me $100+ and asked me to send in the broken phone. At first they said the replacement phone (LG G2) would be shipped to me right away. A week or so later I did not get the replacement phone, but a customer service rep said that my model was out of stock, and they asked if a check for $550 would be an acceptable alternative. I asked if there were any alternative choices and they said no.

I agree to take the $550 and I sent in my broken phone. This was in January 2014. Today it is March **, 2014 and I still have not received my check for $550. I called numerous times and asked to speak to [redacted] at the customer service call center, but to no avail. Every time I speak with a representative they tell me the check is "processing". I cannot imagine that a check would take more than a few days to process but they are telling me it takes months.

It seems that Global Warranty Group has managed to take from my $110+ for my original policy, $100 + to file a claim, and my damaged phone (which they deem to be worth $550). They have not delivered the $550 check they said they would provide in lieu of the replacement phone.

I have since purchased a new phone with money out of my own pocket.

*Technical Note: The Address on the policy is [redacted]. My current address, and the address the check should be mailed to is [redacted]. This should be consistent with GWG's records.

Thank you.Desired Settlement: I would like Global Warranty Group to follow through on their agreement to send me the check for $550.

Business

Response:

check #[redacted] for $550.00 mailed 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming the check arrives as expected.

*I understand that my complaint may be published on the Revdex.com site. Please remove my addresses and other personal info if possible. I didn't see the warning about personal data until after I had submitted my complaint.

Thank you for your assistance in resolving this

Sincerely,

Review: I purchased warranty on my iPhone 4S from this company through [redacted], ###-###-#### is the phone number of the phone covered under this warranty. I damaged my phone and contacted them on **APR14 to file a claim. The lady on the phone was very helpful, took my information. She informed me that a $179.00 deductible would be charged to my VISA. In addition to this a $699.99 charge would be placed on my VISA (this would be credited back to my VISA after my old phone was returned to them). At this time I was given a claim number, [redacted]. I received a confirmation e-mail the next day that my deducible was charged to my VISA and I would be receiving another e-mail shortly with the shipping information of the replacement phone they are sending. This was the last time anyone from GWG has contacted me. I phoned back a week or so later to see how my claim was coming. They said they cannot find a phone to replace mine, "Someone should have called you". They then offered me a cheque for $650 instead of finding me a phone. I agreed to this, they were going to send a cheque right away. After a couple weeks I phoned back to see how my claim was coming as nothing had changed on the on-line claim checking site. They apologized and said "The cheque processing machine is broke down, they would look into it". After another week or so I phoned back and they apologized again and said they would "Escalate" my claim. Phoned back again after a few days and still nothing. I then demanded to talk to someone with the authority to "escalate" my claim but the office was closed until Monday or Tuesday morning, I demanded Monday morning (was a Friday evening so was reasonable that they were closed). I never received a call Tuesday so I called back and was told to wait until the end of the business day, someone would call. They did not call and I phoned back, was told that something must have got mixed up and someone would call in the next 2 business days. They did not call.

In short I have paid $179 deductible and a $699 hold until I return my damaged phone. I have had to go and purchase a new phone out of my pocket as they could not find me replacement phone (which is reasonable as the iPhone 4S is outdated). What is not reasonable however is the fact that I have paid this company $878.00 for a service they have not provided or tried to explain any further than taking my money. I am owed a cheque for $650 to cover my phone they could not find a replacement for. That is a difference of $1349.00 (excluding the deductible I need to pay). I am now paying interest on the $699.00 charge to my VISA.Desired Settlement: I would like this company to immediately send me a cheque or credit my VISA the $650 I was promised. In addition I do not feel confident that once I send my phone in I will be credited the $699 on my VISA that was charged to it until my phone is returned. I would like them to credit this $699 back to my VISA before I send my phone in. In light of the horrendous lack of service I have received from this company I do not feel this is too much to ask.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Noone from Global Warranty Group has made any effort to contact me at ANY point in since my claim was accepted. This appears to me to be a stall tactic of some sort so my time runs out on being able to dispute their charge on my VISA. After this time runs out I will have no way of recovering the money they charged to my VISA and very likely never see the $650 cheque I was promised in "2 Business Days". I want my VISA credited $650 instead of sending me a cheque. They charged my VISA, should be no reason they can't credit it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $650.00 sent 7/** via USPS from our ** offices

Review: We purchased insurance through Global at our [redacted] cell phone provider when we bought my daughter's phone. The phone was stolen and we followed all the procedures required by Global to begin the claim process. I was told they would charge my credit card $179.00 for the deductible and they would send out another phone. No phone arrived and I have been calling them since May [redacted] when we began the claim. They did tell me they couldn't replace the phone but would send me a cheque for $400.00 to purchase a different phone. Still no cheque and now the ###-###-#### phone number is disconnected! I told them on various occasions I thought their company was a scam but they assured me I would get a cheque. When I asked them to just refund my deductible they said they couldn't do that!Desired Settlement: I would ideally like to get the check for $400.00 they told me they would send as I have paid them $179.00 for the deductible PLUS the $9.00/month that my daughter had her phone!

Review: On 6/*/13 I purchased a 2-year phone replacement plan with this company for $100.00 through my cell phone carrier, US Cellular, for my daughter's cell phone. On 4/**/14 I called to file a replacement claim as my daughter's phone had become damaged. They assured me there would be no problem, and a replacement would be shipped within 24 hours of claim approval. They advised they would charge my credit card the $75.00 deductible and also put a $301.00 hold on my credit card until I returned the damaged phone. I called them back the next day to verify that they had my correct email address, and I was told that they didn't have her exact phone, so they would be sending me a check for $600.00 to replace it myself. On 5/**/14 this company charged my credit card the $301.00 and I had still not received the $600.00 check from them. On 5/**/14 I called them again, and they advised they would escalate my claim to the 'escalations team', and I should get a call back from them within 24-48 hours. They never attempted to call. On 6/*/14 I called them again, and was told that there was a note in my file that the 'escalations team' had contacted their accounting dept regarding the status of my check, but they hadn't heard back. Again they said the 'escalations team' would call me in 24-48 hours, but I heard nothing from them. I called again on 6/**/14 to no avail. I called the last time on 6/**/14 and asked to be transferred to the 'escalations' team directly. They told me that they didn't have the ability to transfer me to anyone, but would make a note for them to call me. I have never received a call from them. I checked their 'track-a-claim' website for our claim status, and it says that it is closed.Desired Settlement: I would like the check for $600.00 sent to me to purchase a replacement phone. I would also like them to either refund my credit card the $301.00 they charged to it, or receive a check for $301.00. As soon as I receive this from them, I will happily send them the damaged phone.

Business

Response:

check #[redacted] for $645.00 sent 7/** via USPS from our ** offices

Review: I bought a phone through [redacted], they told me about this company that is a better insurance company but instead of paying monthly you make on large lump sum payment when you get your phone insured. I did it then my phone broke on Feb [redacted] 2014 and I made a claim and had to pay a 100.00 deductable on the phone. They called me back and said my phone was no longer available to be replaced. They said a check for the value of buying a new phone would be mailed asap. I have called once a week for 7 weeks and they just keep telling me its in process. They have all my money and I have no phone. The will not even send me another typed of phone so I can at least have a phone to use. I called [redacted] and told them and they said there is nothing they can do. I have to deal with Global. Even after a phone call today they said it is still in process and I cannot talk to anyone in the accounting area because they have no way of connecting me to them. They have have no [redacted] I can talk to. I got ripped off and am out alot of money, including my deductable and a phone.Desired Settlement: I would like a new phone or at least the money they promised to buy a new phone.

Business

Response:

check #[redacted] for $450.00 sent 3/**/14

Review: Wireless protection Program(GWG) has promised a cheque of $650 3 months ago. I have been waiting for the claim but the company keeps promising the cheque will be sent to the escalation team and will be sent out when it gets approved. Every time we call into GWG we are left with the same answer. Tracking number for claim : [redacted] Product_Or_Service: Other /SAMSUNG GALAXY S 3 32GB BLUE/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

Warranty Policy is that customer will receive either a brand new phone as a replacement of a cheque for the value of the phone that was damaged.

Business

Response:

check #[redacted] for $650.00 sent 6/**

Review: I have been dealing with this company over a month now with no outcome to what it says in their terms and conditions. I have been waiting for a call from upper management in regards to my concerns and them not doing what they said they would. In the terms and conditions it states that if there is a broken device they will replace it with a like quality device if not available which my phone is no longer available. I have placed 6 escalation calls that I have yet to receive a call back on I always have to call them and they won't transfer me to someone higher up to talk to in regards to my frustration with them. Another issue that I have with them is the fact that they have given me false information. I was told and stated in the terms of conditions that I will receive a replacement phone before I had to send in my broken phone within a specific time period I should get my replacement but I had to place a hold on my credit card about a week ago I had my credit card statement show that I was charged that money on the day I placed my claim I called in very upset again and had another escalation placed that day for a call back. And again I have not received that which is very bad business practice. The deal that I confirmed with them was that I'd get a replacement product before I was charged and has to send in my broken phone. Now the company is stating that they will send me a cheque but I have been waiting over 3weeks for that to get sent out and feel as if that won't happen so I've been waiting with my previous phone that is unusable for something to happen. All and all I've been not happy with this service and feel as if they are not honouring there services that I paid for and are written in their terms of agreements. But as we'll this is also a problem with their customer service but I was unable to select two areas so I went with the biggest being this issue of no product in return and them charging my credit card.Desired Settlement: My desired outcome at this point is a replacement phone of like value, a refund to my credit card right away for the charge that was supposed to be a hold, a call from the managers apologizing for not getting back to me and me calling the company for a month every week and even twice within that week. As well I would like some compensation back from the deductible I've paid as I have waited a month for something that I haven't received. I really just want a working phone that I can use and a company that will be honest to me about when I will be getting something in return cause I have yet to receive any satisfaction and I do want that.

Business

Response:

check #[redacted] for $578 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did not do what they said they would. I have talked with multiple people in their Customer Service Department that stated they would get the Escalations team to contact me once the cheque has been sent and they have not yet done that. The only reason I knew that this was sent was from this email. I am still not satisfied with the service that I have gotten, as no one from higher up as yet to call me and I have over 5 complaints that have not yet been answered. I find this very hard that my complaints have not been looked in to fully and that I have yet to get anything I have asked for. And when I called to ask about the cheque even though there was a cheque number given to me I don't know if I can actually believe that I will get it this week or not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When I signed up for a new phone and contract with [redacted] they offered a third party warranty option. I purchased a 2yr warranty for my Samsung S3 cell phone on Feb ** 2013 from Global Warranty Group, Wireless Protection Program Association, the cost was 129.00. On November [redacted] 2013 I called to file a claim because I dropped the phone and broke the screen. A new phone was to be delivered within 3-5 business days. I paid 95.00 deductible and they put a hold of 381.00 on my master card to ensure I would send my broken phone back. A few days later I received a call to say they didn't have anymore S3 phones so they would be issuing a cheque for 525.00. The cheque was to be sent out within 3-5 business days. Since then, I've made countless phone calls inquiring about the cheque. After one month they did refunded the 381.00 to my master card. When I call, I speak to [redacted] and leave messages for the accounting department to update me with the status of the cheque. It is now 6 months later and no one seems to have any information.Desired Settlement: I would like a replacement phone sent, preferably the S5. As well as having the deductible returned to my credit card. If this is not possible, at the very least they should send the cheque for 525.00. However, seeing as they have taken over 6 months, they should be held responsible for the stress and anxiety they have caused me.

Business

Response:

check #[redacted] for $525.00 sent 6/**

Review: I filed a Claim on [redacted] of May,2014. they did not had Replacement for phone, so they offered me a Cheque of $650. the cheque is under process since [redacted] of June 2014, today it is [redacted] of July and I did not receive cheque yet. whenever I called them they always says they do not any information when they are going to deliver the cheque.Desired Settlement: they should provide me the information that when they are going to issue me the cheque. because I need to get my phone. and the action should be quick because am waiting from last two months.

Review: I am among the people who have been scammed by this company and not received a settlement of $650 for a phone they cannot provide me with after paying a $150 deductible and original cost of warranty inception. Zero answers, zero customer service, horrible business ethics. Have been waiting 2 months, still nothing.Desired Settlement: Send me the cheque which I'm owed so I dont need to deal with this anymore.

Business

Response:

check #[redacted] for $650.00 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Still no check arrived, now 1 week after date "sent" by company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I filed a claim with Global warranty group in January 2014. They were unable to replace my cellphone and promised a reimbursement in the form of a paper check of $500. On 1/**/14 it was approved. To this date they have failed to send the check or provide any communication or update to our claim. The phone number provided claims to be a third party answering service who cannot connect me to a superior or a department where I can get answer to the status of my reimbursement. They dismiss by telling me to someone will call me back in 1-2 business days or to email a general info email address both to which has gone unanswered three months later. the customer service agent agrees this is unusually long but cannot provide any answers, any updates or any timeframe. I have called about once a week for the past three months and get the same runaround, that my check has been approved in accounting but has yet to be sent out. When I ask when can I expect it they cannot give me a direct answer. I question if they have the intention to send us the check.Desired Settlement: I think it is fair to ask for the compensation we were promised and rightfully due, check for $500. Also any communication or response is required. We need to know WHEN we can expect our refund.

Business

Response:

Please provide wireless number or claim file number.

Consumer

Response:

Revdex.com

my response to the question from global warranty group is [redacted]. When they pull up my account they will be able to verify my claim, the dates, and my dissatisfaction with this entire matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted]

?

my response to the question from global warranty group is [redacted]. When they pull up my account they will be able to verify my claim, the dates, and my dissatisfaction with this entire matter.

Sincerely,