Global Warranty Group

Review: I had purchased a new samsung Galaxy S4 cell phone in June of 2013 and at which time insurance was purchased from GWG to cover the new phone for damage, loss and theft to replace this phone if an insurable issue raised. After my phone was accidentally damaged by water I put in a claim with them on May 2014. At which time they charged $100.00 deductible to my credit card and also charged $382.00 security deposit to my credit card that would be returned when my damaged phone was returned. A couple days after I received a message to contact them which I did and told that my phone was not available from there supplier and would I accept a cheque for $700.00 instead which was the purchase price of the phone, I agreed to this and was told a cheque would be sent out immediately for me. I was waiting till this cheque arrived to send my old phone in expecting there to be some instructions on how to do this. Since then I have called 6 times inquiring about my cheque over the last 3 months and each time am told that a message will be forwarded to the escalation department to inquire, when asked to talk to them or a supervisor am told there is no other means for them to be contacted but through an email message. The last time I talked to the them I stated that this seems to be a scam and a fraud and if I didn't receive my my soon I might have to pursue a legal case against them. After that last contact with the call centre I called the contact number for there head office and said the same to the woman that answered having been told the same story that the claim is being processed and I will receive my money but they have a back log of claims to go through, at that time she instructed me how I could send my old phone back. I had been hesitant to send it because I have not been receiving anything from them and all they have done is take from me with the initial premium, deductible and security deposit. She informed me that my not sending it in wasn't slowing my claim but if it wasn't done before 120 days they would not be able to automatically reimburse my credit card but I would have to wait for a cheque, considering how long it has taken for the first cheque I can't imagine how long that will take. Now I have discovered the call centre number isn't in service anymore and you cannot access there company web site, It says you are no longer authorized to view.Desired Settlement: My desired out come is to receive my payment of $700.00 for the insurance claim along with having the $382.00 security deposit credited back to my credit card or payment of that back to me

Review: I purchased a insurance policy for my phone a Samsung Galaxy S3. My phone was stolen in Feb [redacted] 2014. I immediately reported it to Global Warranty and later the same week provided the police report number. I was initially told I would receive a replacement phone. My credit card was charged the $150 deductible. However, when I called to follow up later that same week, I was told that my phone was out of stock and I would receive a check for $450. I have still not received my check. I followed up with Global Warranty numerous time about the status of my check, including the following dates: March [redacted] and April **. I have been told that my case was escalated, however, I still have not received my check. The last contact I had from Global warranty was an email data May **, from [redacted] of Global Warranty stating that my case had been escalated to accountingDesired Settlement: I would like my $450 claim check and my $150 deductible refunded.

Review: On November **, 2013, I purchased an extended warranty for my daughter's new Nexus 5 SmartPhone. This warranty was purchased online from a company called [redacted]. The cost of the insurance was $99.99. The Order Number: [redacted]. The period covered was 2 years. On May **, 2014, I received the following email from [redacted]:

--------------------------------------------------------------------------------...⇄ />
Important Notice: How To File a Claim

Dear [redacted] Customer,

Due to circumstances beyond our control, [redacted] Device Insurance is no longer in business.

Our supplier, Global Warranty Group terminated our agreement which has placed us in a position where was are unable to sell device insurance. The termination by our former supplier has resulted in [redacted] having to close our business.

All polices which were sold by [redacted] are underwritten by [redacted] and all claims are under the responsibility of Global Warranty Group.

Since we are not available to assist you with sorting out claims and any issues around claims, we believe it is very important to point out the claims procedure and escalation path.

------------------------------------------------------------------------

The policy period was for 2 years and was to cover repairs or replacement of the phone.

Several weeks ago, my daughter apprised me that the glass on her phone had become damaged. I advised her to contact Global Warranty as I was advised by [redacted] that Global would be handling any claims on their policies. She attempted to contact them and received no response whatsoever. I then attempted to contact, via email four different people at Global Warranty Group. This information was provided to me by [redacted]. I sent email to:

1) [redacted] 2) [redacted] 3) [redacted]

4) [redacted] That was Sunday. I have since received absolutely no reply from any of them.Desired Settlement: When my daughter first apprised me of the lack of response from Global Warranty Group, I did some investigation and found this company has a very poor reputation. This was confirmed by the number of complaints I see listed on the Revdex.com web site against Global Warranty Group. While I would prefer to get her phone repaired under the warranty I purchased, I have my doubts about Global Warranty Group ever fulfilling the contractual obligations. Hence, a refund in full would probably be the safest settlement of this complaint.

Review: I couldn't able to file a claim as the customer service number is no longer valid and all other contact numbers & email id's provided are not responding to my request.Desired Settlement: want to claim for an I pad 16 gb wifi and need it delivered asap or refund my amount paid for the insurance

Review: I filed a claim for stolen iphone and was given a counterfeit iphone by my insurance. After calling 6+ times they have agreed to replace my phone but I still have not received it yet. They are EXTREMELY slow and have no sense of urgency even though I reminded them multiple times that I was a very busy student and in dire need of a phone. Only 1 out of the 6 people I talked to said she was sorry about it...the other 5 did not seem surprised whatsoever. In addition, when I called the second time I was told there was no record of me calling the day before. They are horrible and I can't wait to get a phone in my hands so I can cancel their service.Desired Settlement: I hope to get my iphone one of these days in addition to some sort of apology. I can't believe they have an A+ rating that is just absurd.

Business

Response:

I am showing replacement device has been shipped via UPS tracking [redacted] out for delivery today 01/**/14. I have also refunded $100 of the deductible for the issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. Although it should be noted that this took an absurdly long amount of time and I find it unacceptable. In addition, the replacement I received for my counterfeit phone did not include a SIM card. Luckily I was able to figure the situation out for myself and did not need to try to resolve yet another problem with your service.

Sincerely,

Review: I Filed a claim for my cell phone under the provided insurance on January [redacted]. The stated policy on the web site is that most phones are shipped in 24 to 48 hours. When the phone had not show as being shipped after 4 days I sent an email inquiring on the [redacted]. Also another on the [redacted]. I have not received a response to either.

I also called on the [redacted] and was informed that it was unusual for it to have not shipped and was told that they would have the shipping dept. call me. I still have not been called. I also called on the [redacted] and was told that I was at the top of the queue to be called.

I then called today the [redacted] and was again given no information. I even told them that I would be filing this if I did not hear from them by the end of the day. I have not...Desired Settlement: I have 30 days to return the broken phone or $600 dollars will be charged to my Credit Card, and we are now 13 days into that cycle and I do not even know if/when they are going to ship it.

Business

Response:

The replacement phone was delivered today 1/** per UPS tracking [redacted]. I have emailed the prepaid label to return your broken phone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a claim with GWG for a lost cell phone. They processed the $75.00 deductible against my credit card immediatly. It took over 2 weeks to get the replacement phone. When it did come, the replacememnt was not a factory refurbished phone as advertised on the company website. It was a used phone that contained the prior users contacts and personal information in it. GROSS! I called GWG and they arranged for a shipping label so I could send the "replacement" phone back; the agent at that time indicated that it would take about 3 days to get a "re-do" phone and that I would not have to wait another 2 weeks for a replacement. I shipped the used replacemment phone back right away in the original box and used the pre-paid label they provided. Nothing happened for about 2 weeks. I called GWG to find out when I was getting the "re-do"; I was told I would get a call back in 24-72 hours. Nothing happened; no call back; no replacement phone. I called back thier "world class customer service center" and at asked for the matter to be escalated; was told they would escalate the matter to see what was going on and to get a tracking # for the "re-do" phone. Nothing happened. I called back again and was told they still didnt have a tracking number. I requested a follow-up phone call by someone within their call center--I was told I would get a call back. Never got a call back. Still dont have phone. That was Feb *. I called today 2/**/2014 and was told the same line, would get a call back 24-72 hours, that they still didnt have a tracking number for the 're-do" phone and that they were waiting for a c/b from thier vendor company. They said they had no way to contact the vendor company or talk to anyone--only electronic communication. It's been over 6 weeks, no phone. I spoke with [redacted] today agent # [redacted]. He said he would try to contact thier escalation dept to get the tracking number. I requested the replacement phone be sent to

me overnight as I had been waiting an inordinate amount of time for the replacement and it was thier internal screw up. All they do is apologize. They could care less. I have no trust that this company will deliver. No wonder AT&T wirelss no longer uses them for protection plans.Desired Settlement: I would like to be called back in a timely manner as they indicate; I would like assurance that the claim has been resolved and that I will in fact get a tracking number, and at this point that the replacement phone & sim card be sent overnight delivery.

Business

Response:

UPS tracking

[redacted] shows phone was delivered on 2/**/13 I have refunded the deductible of $75.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business says they sent the phone and supplied a tracking number and that the item was delivered to my home per thier response "2/**/13" The last time I checked that was a year ago. That is an error, perhaps they mean 2/**/14. The other problem is that I looked up the tracking number they supplied, [redacted], shows a delivery address in [redacted]. I LIVE IN [redacted] so that is certainly wrong. I still have not received the phone. I paid the insurance coverage up front when I bought the phone and now it is time for this company to make right. Thanks for supposedly refunding the deductible, I will believe that when I see it on my credit card bill----but we still paid for the insurance cost up front when we bought the phone. Now it has been nearly 2 months all the while I am paying for cellular service I cannot use without the replacement phone. So please make right and get this straightened out and get a replacement phone to me! When I talked to their world class call center agent on 2/**/14 I was told I would get a call in 24-72 hours....Today is 2/**/2014 ...still no call. And the best they can do is supply a tracking number that shows the wrong delivery address.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Carol Mahood-brookens

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received delivery of a replacement phone this afternoon under a different tracking number. I consider the complaint resolved. Thank you.

Sincerely,

Review: This involves a cell phone insurance plan. This company advertises that replacement cell phones are shipped 24-48 hrs. Claim was filed 2-**-2014, today is 2-**-2014. I have paid the deductable amount $180 and allowed them to place a hold on my credit card ($475.00) to speed up the process. I was informed 48 hrs after filing claim that they did not have a replacement phone and offered to settle claim for $650. Because this phone has a 2 yr contract with verizon wireless a replacement phone will cost me $799 plus 7.2% sales tax at the local store. I have no choice to buy elsewhere. I was promised that a reprensentive would call within 2 days to discuss. I have not recieved the phone call, and a check to buy a new phone is probally several days away if they even agree to do that. The reson a person buys cell phone insurance is to get a phone as soon as possible...plus they advertise that is what they do.Desired Settlement: Please send check for full cost (delivered next day air) or give permission to Verizon to send me replacement phone.

Business

Response:

please provide wireless or claim file # that the claim was filed under

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my claim number is [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

UPS Tracking [redacted] showing delivered on 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Good Afternoon,

I am writing in regards to the CFN Number [redacted]###-###-####[redacted] We called the Global Warranty Group on Saturday, 2/**/2014 reporting the cell phone lost. We were told the deductible on the policy was $100 to receive a brand new LG G2 within 24-48 hours. Our payment was debited on 2/**/2014 with a message stating shortly we would be receiving an additional email containing the shipment tracking information for this cell phone.

To date we have not received any such email with tracking information. Several attempts have been made to inquire as to the status of the phone and when the shipment will be sent out and received, with no conclusion or satisfactory assistance as to what the issue is or why we have not heard back from the escalation department.

When customers pay out a good deal of money to be assured with protection for any problems which may arise with their cell phone they assume the company will stand behind their word and promises. Unfortunatley, this has not been our experience.Desired Settlement: We would like to have the delivery of the new phone as promised and a refund of the $100 deductible we paid out which was immediatley debited from our account.

Thank you for any assistance you can provide.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received a new phone today. Thank you.

Sincerely,

Review: I purchased a wireless protection plan at a Verizon Wireless Zone location that is backed by Global Warranty Group. One of the wireless devices on my protection plan was damaged. The device belongs to [redacted], who is also included on the plan. I filed a claim at the Wireless Zone location, and I was given a claim number to track Global Warranty Group's progress. I was advised that Global Warranty Group would ship a new or refurbished device (of the same model). The claim was supposed to be processed within 1 business day, and the phone was supposed to be shipped by overnight delivery service. The claim was filed on December [redacted], at which time I paid a deductible. The deductible was processed on December [redacted]. On January [redacted] at 8:05AM, we called Global Warranty Group because the tracking website showed that we needed to contact them for an issue with the device. We were supposed to receive an email if there were any issues, but Global Warranty Group did not try to contact us (at least not at the correct email address). When we called on January [redacted], we spoke with [redacted] and then [redacted]. We were told that the device was not available and that we needed to approve for Global Warranty Group to issue a check for the retail value of the device ($700 at that time) instead. We approved this course of action (not taking into account that we would have to pay sales tax on the new device since it was not being replaced). We were told that it should take 7-10 days for us to receive the check. We called on January [redacted] when we had received no email correspondence or check. We were told that the claims department was behind, but that the issue would be sent to Global Warranty Group's escalation department. On January [redacted], the status on the company's website was that the claim was closed. No tracking number was provided. We waited until January [redacted] to call again and ask for the status of the check. I spoke to [redacted]. She advised that she did not have tracking information for the check but that she would have her escalations department contact me within 2 business days. I did not receive a phone call from Global Warranty Group, so I called again today, 2/*. I spoke with a woman named either [redacted] or [redacted]. The company still had no updated information for me. I advised that I planned to contact the Revdex.com, and that I would like to speak to a supervisor or someone who could take some action to get my check sent to me. I was told that this is not an option and that someone would get back to me within 2 days. My comments that this was an unacceptable response were politely heard but not addressed. I also attempted to correct the email address and mailing address that this company had on file each time that I called. The customer service department usually stated that this would be updated but did not accomplish this.Desired Settlement: I would like to have my check sent to me on an overnight service with tracking information.

Since I had to purchase another device using my credit card over a month ago, the bill is now due. My credit card charges an APR of 11.99%. If I were to delay paying this bill based on not having received the check from the insurance company, I would be charged approximately $7 in interest. While I would accept a resolution of simply receiving the money due to me, I think it would be more appropriate for Global Warranty Group to offer some amount of compensation for the unnecessary delay and hassle. Anything between the $7 of interest and a refund of the deductible seems like a fair amount. I would also like assurance that this will not be representative of this company's service going forward since I have 2 devices that are covered under their insurance through October of 2015.

Business

Response:

check #[redacted] for $700 was mailed from our ** office via USPS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received the check from the business. If the check was in fact already sent to my correct address in ** from the business's office in ** by the time that the business sent their response to you, it should have already been delivered. I have no way of knowing that the check has actually been sent and when or if it will actually get to me. This is why I requested a resolution involving the check being sent by a method that would have a tracking number assigned to it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I refunded $100.00 of your deductible back to your credit card for the issues you experienced

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased Global Warranty cellphone insurance for my son's phone through local Verizon store 10/2014. Prepaid 2 yrs @ $150. Filed claim for damaged Motorola Driod 2/**/14. Rec'd phone call 2/**/14 from GW stating they do not have same phone available but will authorize check for $550 to replace phone. Ret'd call to the phone # left and accepted offer on 2/**/14. Purchased new phone on my credit card, damaged phone ret'd to GW, paid $100 deductible. Have not rec'd check from GW despite several contacts with GW. Around 2/**/14 Verizon store called on my behalf, told the check is 'being processed as of 2/**/14 but no estimate on when I'd receive it. 3/*/14 I called and was told exactly the same thing; representative put me on a list to receive a call from 'escalation team'. Rec'd that call 3/**/14 and was told again 'check being processed as of 2/**'. Also told that the accounting dept writes checks by hand, not computerized, used to writing 30/month and have been overwhelmed lately. On 3/** I called again and was told the same exact story; when I asked to speak to someone in a supervisory position, was told I had 2 options: be put on list (again) for call from escalation team or I could email the team. I opted for both. I sent email 3/**. Internet search revealed that my story is not uncommon, multiple stories exactly the same as mine.Desired Settlement: I want the agreed upon check for $550 ASAP. It has been over one month, I am paying interest on my credit card while awaitng reimbursement.

Business

Response:

check #[redacted] for $550.00 sent 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I rec'd check today and will deposit tomorrow, hoping it does not bounce.

Review: In November **, 2013 I contacted Global warranty group, to repair my cell phone ( my fido company referred me to them to fix the phone). they told me it was no problem we paid a fee of 95.00$ for the service and another 381.00$.

the 381.00$ was to be returned to me upon receiving my damaged phone after getting the new one.

Nov **, 2013 I received a call telling me that they had no phone to replace and they would send me check of 650.00$. I agreed to that and they told me it could take up to 6-8 weeks.

I've called them several times from mid January 2014 till present and I keep getting told that there is nothing they could do but send messages up to the accounting office to contact me.

I've heard nothing from them not email or phone call and no check.

so in the end they have 381.00$ of mine and a check of 650.00$. I would like my check so that we can send the damaged phone to them and get my 381.00$ back from themDesired Settlement: I would like the check of 650.00$ that they said they would give me for not being able to give me a replacement phone.

also I would like assurance that when I get the check and send in my damaged phone that they will give me back my 381.00$.

Business

Response:

check [redacted] for $650.00 sent 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought this insurance when I activate Samsung Note 2 because there was a time that thieves were all over to steal the cell phone. Unfortunately, that happened to me about 7-9 months ago and I called Global warranty group right away to advise them. They told me that they dont have a samsung note 2 in stock so sending me a cheque of $700? or $730.00 ( I dont even remember since its LONG TIME AGO!) and I waited about a couple months and couldnt wait any longer for the cheque so I purchased with my own money! and guess what? still havent received a cheque YET! GOSH! IT HAS BEEN ALMOST 1 YEAR! Everytime, I called to call centre number, they told me theres nothing they can do as a representative and refuse to give out the number that I can directly contact to! I got a manager's phone call once after like 5-6 times of phone call but that was it!! They always say that it will be arrive in this month and repeat themselves over 10times and I gave up to phone them anymore! THIS IS WORST SERVICE EVER! What kind of warranty company does this?? especially, in these days, you know cell phone is crutial to our life!! I purchased from my own pocket and waiting for another 6months and no FOLLOW UP PHONE CALL & APOLOGY PHONE CALL! What is this???? Have I ever gonna receive a cheque????????????? or is this company fraud???????????????

This is really frustrating since I paid over $100.00 to purchase this insurance and very disappointed! ARE THEY GOING TO SEND ME A CHEQUE OR WHAT? this is just... very frustrating and call centre is useless since I have to repeat myself and they are doing same too.

Please be advised and file this complaint to this global warranty group!

Thank you very much.Desired Settlement: I would like to get my reimbursement cheque ASAP since it has been almost a year! I started to wondering now that they are ever gonna pay me or is this even a real company???? Please be advised and let the company know ASAP for better service. Thank you for this website at least I feel like I can speak to someone regards this issue.. thanks.

Business

Response:

check #[redacted] for $730.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called the wireless protection program through Global on 11/**/13. I agreed that I would like for them to send me a check to purchase a replacement phone because they didn't have another phone like mine to replace. As of today, 1/**/14, I have not received my check. I have called at least 3-4 times getting either the check is coming and lately, your claim has been sent to the escalation's department and someone will be calling you back. No one has called me yet. I called tonight, 1/**/14 and got the same story. So, I asked for a [redacted] who told me the same story about the escalation team. I asked for her [redacted] or [redacted]'s name and she couldn't give that to me. She gave me an email address to send my complaint to. I have had to purchase a new phone and pay out of my pocket for the phone because I have not received my check. I am very dissatisfied with this company.Desired Settlement: to have my check within 7 days.

Business

Response:

Check #[redacted] for $500.00 was sent to the customer from our ** office on 1/**/2014

Review: I was told to get a warranty for my Galaxy S4 phone through a Verizon Wireless Zone Retailer in [redacted], where I had purchased the phone. A few months later my phone was lost. The warranty cost $179.00. I called and filed a claim and was charged the $75.00 deductible right away and was told my phone would be shipped soon. A few days later I received a phone call and was told that they were out of the phone I had under warranty and that they would issue me a check of $600 (the retail price of my phone) which would be sent out soon. While I was upset that I would now have to spend an additional $42 dollar out of my own pocket because of the additional tax (7% here in **) now that I had to purchase the phone on my own, on top of the $75.00 deductible I just spent, I would be able to overlook that fact being that the check was supposed to be sent out "soon". It has been well over a month now with multiple calls to their 24/7 claim hotline to figure out where my check is. All of them ended with the same response, whether it was a base level employee or [redacted] They all said that they did not have any control over the checks, that the accounting department handled it, and that they would flag my case urgent and the accounting department would contact me on the status of my check. I have never received any contact from the via e-mail or phone. I finally got fed up with this problem and tried contacting the actual company itself and not the hotline, where in they gave me the same solution and would not put me in contact with their accounting department. I then researched their company on the internet where I found many people with the same exact problem with this company. There are many people complaining who have waited weeks and have not received their money. From what I've read from other consumers and heard from actual employees of the company this is not at all a rare occurrence and they should not be getting away with what they are doing. Any other phone insurance I have dealt with got me a replacement phone or resolved the problem within a few days. Their business and customer service are unacceptable.Desired Settlement: What I think should happen is for them to give everyone the money they owe them. Then they need to take a look at themselves and a look at other insurance companies and see what the difference is. They need to take a look at what they are doing wrong. If they can't find a way to make things work smoothly like any other insurance company they should pack up their bags, get out of the insurance business and maybe try something else. As for myself I would like the $600 promised to me, along with the additional $42 of NJ state sales tax I will now how to spend now that I will be purchasing my phone on my own instead of receiving an actual device like they were supposed to give me and everyone else. For all the trouble I've went through and the ridiculous amount of time they have taken and business contacts I have not been in touch with (and lost money because of) since I have not had a phone I would at least like my $75 deductible I paid refunded to me. While I think, I and other deserve more I'll leave it at that because I would be surprised if I even received the original $600 owed to me.

Business

Response:

check # [redacted] for $600 was mailed from our ** offices on 2/**/14

Review: I purchased an insurance plan from this company when I bought a new cell phone. In November 2013 my cell phone was damaged and I sent it in to Global Warranty Group and filed a claim. I had to also send in a $100 deductible. They contacted me December [redacted] saying that they did not have a replacement phone in stock so they would send me a cheque which I would receive in 10-12 business days. The 10-12 business days came and went and no cheque arrived. I called their customer service line and they told me their accounting department was behind and my cheque would come in the next few weeks. January and February came and went and still nothing. I call them every week and they can't tell me anything new. Researching online I see there are many other people having this exact same problem. This has been very frustrating and I do not feel like a valued customer. Very unprofessional business by Global Warranty Group.Desired Settlement: I would like Global Warranty Group to not only finish the job, but I think it's only fair that I receive my $100 deductible back as well as the cheque covering my cell phone.

Business

Response:

check #[redacted] for $630.00 sent out of our ** offices on 3/*/14

Review: We purchased a wireless protection program from Global Warranty Group. We paid $199 up front when we purchased the cell phone. In January, we filed a phone claim which involved sending back the damaged phone and paying a $179 deductible. As the phone that we returned (iPhone5) was no longer available, we were instructed to purchase a 5c and we would be reimbursed for the cost of the phone $550 +/-. All of this was done within the first two week of January, and the company has confirmed that they have received the phone and charged us the deductible. The problem is that 4 months later we have not received our check. We have called the company twice to follow-up, and have been told that our claim is in process and they are not sure when we will get our check. It is unacceptable that it should take this long for us to get our money from the company when we have complied with all of their requests. We have been unable to reach anyone who can help us with this issue.Desired Settlement: We want a check sent to us immediately.

Business

Response:

check #[redacted] for $550.00 sent 4/**/14

Review: Almsot 3 month ago,I claimed warrenty of my cell phone - replacement of cell phon.I paid around $385 for deposit of my old phone, and $90 application fee for my new phonSo I paid over $470 but I didn,t get any cheque . I recieved call staff of warranty company ,she told me she will send 500 cheque over 2 month ago. I talked staff of call center of warranty company several times,but they alway answered same.Even they didn't know why process take it long. I am very upset and didn't understand why does it take too long even I paid over 470 dollars include deposit for my old phone. Please. Take care my complain. Thank you.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I want to replacement of cellphone or 500 dollar cheque because they told me I can get 500 dollar cheque for replacement of cellphone-my brokend phone is note1 of samsung .batery didn't charge . I paid 127 dollar for buy warrnty when I got my brokend phone and 470 dollar extra pay for claim of replacement. And I want to refund deposit too. Of cause I will send my old phone afther get cheque or repalcement of cellphone.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: Purchased a cellular protection plan for lost or damaged phone. Lost the phone and filed a claim (police report included) in January 2014. Several phone call over the past few months to the company to find out the status of my claim payment have yielded no firm answers other than the claim is with corporate accounting. Customer service cannot provide any other information other than the claim is with corporate accounting. So after several attempts to at least get a firm answer as to the status of the claim, no choice but to file this complaint.Desired Settlement: The company should provide the service paid for and honor the claim.

Business

Response:

check #[redacted] for $650.00 sent 6/*/14

Review: I had purchase a wireless lost/damaged warranty for my cell phone, My phone was lost in Dec,**.2013, a police report was sent to the company for a warranty claim. They responded stating that the phone is out of stock and offer me a cheque of $700 to cover the cost of the lost. as of today May.**, 2014, cheque has still not being issued. I had call the customer service dept. every week to check on the status of the cheque and the same response is being given which they say that they will escalated the matter to the accounting dept. to rush them to send out the cheque for me.Desired Settlement: Sent my cheque within 10 business days.

Business

Response:

check #[redacted] for $700.00 sent 7/*