Global Warranty Group

Review: we had the contract for insurance on the cell phone , this company is not honoroing its part , come up with a different reason to state taht they do not have to take our claim , they have taken money out every mpnth but dont want to honor insurance policy just a very poorly run ( or excellently run SCAM )businessDesired Settlement: Replacement

Business

Response:

Please provide the wireless #, claim file #, or contract number so I can research.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

phone number [redacted], cant give you claim number because you guys wont let me file a claim , for which you have very conveniently charged my CC for last 16 months ..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have reinstated your contract so you can call in and file a claim now.

Review: I contacted Global Warranty Group through rogers as an insurance policy for my phone. I was informed that they would cover any damage to my phone, my phone was stolen and was replaced once without a deposit or any difficulties. My phone got water damaged and I contacted them once again but my experience has been dreadful this time around. When calling I was told I had to put a deposit of 351.00 until my replacement phone was sent to me and the broken phone had been mailed back to them- I was told that I would receive 'said' phone in the mail within 2 business days. I did not receive a phone call or my phone in the mail. I continuously called them every second day for a month and a half. Only to find out that my claim had been sent to escalations and would be there within two business days. After a month and 3 weeks, I was told that they didn't even have my model of phone in stock (Samsung S2/ Skyrocket) which I was not informed of- I was then told they would send me a cheque for 571.00. I agreed to this and now it has been 2 months since my original claim. I haven't received a cheque, my phone or any form of a phone call from them. Each call I make is the same response- my claim has been sent to escalations and apparently there is nothing anyone can do about it. I requested to speak to a manager and to get into contact with there head office and I haven't gotten anywhere.Desired Settlement: To receive the promised amount of money in the mail and the money charged to my credit card refunded before further interest charges.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: I purchased a a protection plan for my cell phone in 2012. I filed a claim in December 2013. I was told they could not replace my phone and offered $500 instead. I agreed and sent in the broken phone as requested. I still have not received my cheque. I have contacted the call centre on a weekly basis and my case has been escalated a total of nine times. I have been told over and over that someone would call me back and tell me when to expect my cheque and I have not once had a call back. The managers I've spoken to have no additional information. No one can even tell me when I can expect the cheque, nor will they give me any other phone numbers to follow-up with upper levels in management.Desired Settlement: Quite simply, I would like my cheque. A call to let me know that it was in the mail would be a bonus, but at this point, I'd be happy with the money they agreed to send me when they found out they could not replace my phone.

Business

Response:

check #[redacted] for $500.00 sent 7/*

Review: GWG processed my claim after taking my deductible. My phone was broken and covered under their warranty - I paid to get a new phone but they no longer had that phone in stock so instead promised to send me a $550.00 cheque. It has been over two months and I still have received nothing. I was initially told that it would take approx. 2 weeks to receive either a phone or a cheque. I have called numerous times and have been told that my claim has been sent to the escalation department and that I would be called within 48 hours. I have been told approx. 4-5 times that I would receive a phone call and have not received a single phone call. Whenever I contact customer service I am told my cheque is still being "processed", however they cannot give me an estimated date of delivery. This is contrary to their "track a claim" website which, after a month, told me that my cheque was being delivered but I never received one. When I contacted the company to ask why the track a claim website told me my cheque was being delivered I was told that the website was incompatible with processing cheques so that any information on that webpage would not be correct. I initially paid a holding fee of nearly $400.00 to have a new phone within 5 business days. I have paid my deductible. It has been over two months and I have not received the cheque they promised to give me and every time I contact them they give me no information that is helpful and no resources to allow me to try to resolve this issue more quickly.Desired Settlement: I would like to receive my $550.00 cheque as soon as possible - I want it processed and delivered immediately.

Business

Response:

We did instore fulfillment for new phone with customer's dealer on 4/**/14. I have also refunded the $75.00 deductible back to the customers credit card, please allow 3-5 days to have that reflect on cc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I need further clarification on your comment "We did instore fulfillment for new phone with customer's dealer on 4/**/14". I contacted both the customer service centre for my dealer as well as the physical in-store location where I bought my phone and the warranty, and neither party has any idea what this comment could possibly mean. If I am to receive my proper compensation via the warranty (ie: the $550.00 I've been told I will receive), I need to know how to do this.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $550.00 sent 7/*/14 via USPS

Review: My phone was stolen and that same day (march [redacted] 2014) I filed a police report and a claim with Global Warranty Group, after paying my $130 Deductible my claim started processing. I was told that they could not find a replacement phone so I was offered a check for $578 which would be mailed to me. I have no received this check after being told that my claim was approved and the check was approved. I have called repeatedly with no new information about my claim since the [redacted] of March, I have also escalated my claim several times with no response via phone or email from their escalation team. They have no problem taking my money, but when they owe it to you it takes months.

Product_Or_Service: Other /Samsung Galaxy S3 16gb/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like the check to be mailed to me and for my $130 deductible to be refunded for the time and effort I have been putting in to get this dealt with.

Business

Response:

check #[redacted] for $130.00 deductible sent 7/**/14 via USPS from our ** office

Review: I purchased a 2-year warranty along with a new Samsung Galaxy SIII in 2012. The phone broke (in an accident), which I then shipped to the designated location: Pro Mobility Inc. [redacted]. After deducting $90, they shipped a replacement phone, all within a few weeks. This year the replacement phone # [redacted] (refurbished?)stopped working. I opened a claim # [redacted] on May **, 2014 and mailed in the broken phone t the above designated address, expecting a similar response. They deducted $130 and called back after receiving the broken phone, saying that I could have a payout of $550, as they could not obtain a replacement. I accepted, but still I have received no cheque. After several weeks and phone calls (today 2014/6/** the most recent), the last two being last week on 2014/06/** and 2014/06/**, I am still receiving the same info: they will mail a cheque for $550, it is still being processed, they will call me back in 48 hours to let me know the cheque number and when it was mailed.Today I spoke to a supervisor as well as an agent, and both sounded like a broken record, making no promises. I asked them to put the $550 into the VISA from which the $130 deductible was taken, but they said it was not possible.Desired Settlement: I would like one of the following to happen within 7 days:a) Put the $550 into the VISA from which the $130 deductible was taken and phone me once it has been done, orb) Expedite the claim and courier a cheque to me within 10 days and phone me once it has been done.In either case, refunding the deductible or offering a free new policy would help to make up for the lost time, expense and aggravation.Thank you.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted]. I have phoned several times for an update and each time they have promised to phone back within 48 hours. This has not happened once, nor have I received any of the promised e-mail updates either.

Sincerely,

Review: I was told at the independent retailer that in the event that my phone was lost stolen or damaged for any reason that I would be abe to go to any rogers wireless retailer and present my contract and receive a brand new phone.

This however was not the case.

I had to send in for my phone and pay a deductible which I was also not informed of at the time.

when my phone finally did arrive it was obviously not "brand new" and also does not charge properly or at all sometimes.

after informing the company of this issue they said they would be issuing me a cheque within in 2-3 weeks.

It has now been 4 months and the most correspondence I have received from the company is an e-mail sent sometime in february stating that they didnt know when they could get me a cheque.

I now am left with a phone which can barely hold a charge and no money in order to replace the faulty device they sent me.

I have spoken with other customers who have purchased the same insurance and I seem to always get the same story in regards to this business.Desired Settlement: I would like to see that this company has more accountability.

I would also like to receive my cheque in the near future.

Review: I boght replacment insurance plan on my cell. Now they claim they dont have repacment phone and are offering cheque for 1/2 value of the phone.

When I purched this plan, I read through the fine print. It stated that the phone would be replaced with a new phone of the same kind. If that was not avalible, they would offer a phone of equal value to purchase.

The phone broke, and they are offering me a cheque instead of the replacement, as my phone is not avalible anymore- which is against their contract. The cheque that they are offering is for $400. The phone was insured for $800... they tell me that the amount in nonegotibale. This will not allow me to purchase a replacment phone equivalent to the one that was insured. They charged me 100 for the plan, then 100 for the deductable... This is not accepable in any way shape or form. They have also placed a hold om my credit card in the amount of $381 until they recive the old phone back, of which they do no supply shipping. This is also not accepable.Desired Settlement: I would like the full amount of my insured phone back. The cost on this phone was $800 and that is what my paperwork says it was insured for. I would like them to properly repersent the policy in the future as well.

Review: Bought the 2 year GWG Wireless warranty for $ 109.99 plus 13% HST for my Sony Xperia phone from Rogers Communications in December 2012. I dropped my phone and it broke on July **, 2014 so I filed a claim with Global Warranty Group. I paid the $ 95.00 deductible with my visa card that day. On July [redacted] they called and told me that they could not replace the phone as they had lost their Canadian supplier. That they would send a $500 check so that I could get the phone replaced myself. They also placed a preauthorized charge of $ 381.00 on my visa card to be released when they received the broken phone back at Pro Mobility Inc. in Richmond Hill, Ontario. Well needless to say I have not received the cheque yet and have escalated the matter with their customer service on 4 occasions with promises received that they would call back within 48 hours. No phone call was ever received from the escalation team so I assume I will not receive one.Desired Settlement: To honor the contract that we entered into I want a settlement of $500.- for the broken cell phone.

Since I have not had a phone for over 3 weeks now I also want a refund of $ 95.- for the deductible.

In addition because GWG cannot replace the phone itself, and I have to purchase a phone from Rogers again and will therefore loose my very favorable Rogers contract plan. The same plan I currently have will cost an additional $20.- per month and I want to be compensated for this for the duration of the contract until Dec * 2015 which would be $ 340.-

All this because of GWG's failure to honor the contract we entered into on December [redacted], 2012.

Review: I purchased Ensquared Device Insurance for my new Samsung Galaxy S3 Blue 32GB phone in July 2012. Ensquared sent me an email notice on May **, 2014 stating that they are no longer in business and all claims should go through their supplier, Global Warranty Group (GWG).

On July *, 2014, I contacted GWG and filed a claim because I dropped my phone and the screen shattered. The phone is otherwise operational. I paid a $75 deductible at this time using my credit card.

I was told that a comparable replacement phone would be shipped to me within a few days after I sent in my broken phone, or it could be shipped out on July * or * if I allowed a $301 hold to be put on my credit card. This would allow me to continue using my broken phone and have less interruption in service. As long as I sent back my broken phone by August [redacted], no charge would hit my credit card. In the context of the time frame GWG stated for delivering a replacement phone, I agreed to this.

I have maintained a detailed contact log since my first call to GWG and can provide the entire log on request. I believe it will align with GWG call logs to a great extent. I have 13 dated entries in my log. The most recent entries document unsuccessful attempts to contact GWG.

GWG sent me a replacement phone that was the same model but only 16GB. That clearly is not a comparable phone. I purchased the version with more internal memory because I need and use more than 16GB. GWG stated that my phone ID number (IMEI) was showing up as a 16GB phone. I sent them my original email receipt that showed 32GB, and I had my carrier ([redacted]) contact them and confirm this as well. GWG sent me a shipping label by email. Pick-up at my residence was not covered, so I had to find a UPS location and bring the (incorrect) replacement phone there for return shipping. GWG confirmed that they received the phone I returned. They also confirmed that they had accepted the documentation and acknowledged that I needed a 32GB replacement phone.

I was offered a Samsung Galaxy S4 16GB as an "upgrade" replacement. Even though this is a newer model phone, the limited memory is still a problem for me and thus it is not a comparable phone. I declined this offer.

On August *, 2014, I expressed my discontent with the length of time it is taking to get a comparable replacement phone. I requested that they either send me a comparable replacement or reimburse me for the value of my phone so I can purchase another. I was told (like many other times) that this would be passed up to the escalations department and I would likely receive a call back the same day.

I expressed concern and discontent about the August [redacted] deadline for the $301 charge to my credit card many times throughout the month of communication with GWG. I was told that it was an automatic charge that could not be stopped, but I had 120 days from the time the claim was opened to have it reversed by sending back my broken phone. I checked my credit card activity and sure enough they charged me $301 on August [redacted].

On August * and *, I made at least a dozen calls to GWG. Each time, the line was busy. It appears that GWG has become unreachable, and that is why I am opening a complaint with the Revdex.com after spending far too many hours trying to work this out with GWG.

I have put substantial effort and time into working this out with GWG, but now that I can't even reach them I must ask for Revdex.com help in resolving this. While GWG has shown some effort to work this out, it has been inadequate and not at all timely. And they have taken my $75 deductible and $301 fee for not returning my broken phone yet. And of course, I purchased the original insurance contract as well. So I have given them a significant amount of money and not received the service promised.Desired Settlement: I want the $301 charge reversed/refunded.

I want a check for the full value of my phone so that I can purchase a replacement myself. I see via Revdex.com records that another recent customer was offered $578 for a 16GB S3, so I expect the value to exceed that amount since my S3 is the 32GB version.

After receiving a valid check for the full value of my phone, I will purchase another and then ship GWG my broken phone using the label they provided to me (assuming it is still valid).

Because of the substantial time this has taken, I think it is reasonable to also request my $75 deductible be refunded.

Review: During the last week of October 2013, a claim was filed through the insurance product for a (Lost or Stolen) mobile phone. After a week, was told by [redacted], that there was not a claim for the wireless number in question. On November [redacted], spoke with a [redacted] ID#[redacted]. Provided police info (Badge, Report#, etc. as requested). On November [redacted], received voice mail that there was a cheque to be processed for $600. Went ahead and paid an termination fee ($360) to get out of current contract and buy a new phone ($35 activation + $229.95 cost). So now, proud owner of new phone at a cost of $600+tax. Great. Made several phone calls in the next over the course of the next four weeks to find out the status of the cheque and when it could be expected. Was told that it was in accounting hands to be processed and sent, but that they were backed up and it may be two to three weeks before receiving it. This happened repeatedly until January, when I went back to the dealer who provided me with the phone and insurance plan originally. On January [redacted], The [redacted] of that company ([redacted] took my case on individually to find out what was going on. Left it in their capable hands, but also made follow-up calls with GWG, who kept providing the same response. Contacted [redacted] again April [redacted], to see if they had any luck. QUOTE: FYI - we have recently terminated our partnership with GWG ongoing as you are correct, the customer service with them is extremely poor. I will let you know what is going on as he is calling the [redacted] personally. END QUOTE. They were following up with an [redacted] at GWG on my behalf and were expecting a UPS tracking number from him for the cheque. May [redacted], followed up with [redacted], they hadn't received anything back from [redacted] and would re-connect with him. August [redacted], tried calling GWG, just getting a busy signal. Contacted [redacted] as well, they are continuing to follow-up but having the same issues as I am trying to get in contact with anyone there. They in the mean time provided me with links to some interesting news and reviews. [redacted] Turns out I am not alone.Desired Settlement: I would like to receive the insurance amount owed (that I had paid for and signed a contract for originally and had been notified I should be receiving nearly 1 year ago!)

I would like to be reimbursed for my time and efforts to pursue my claim.

I would like to be reimbursed for the cost of my new phone and termination of my old mobile contract, as described in my complaint above.

Review: I submitted two claims regarding a Samsung S4 with this company. The company's website claims that there is a fast delivery of replacement phones but no information regarding the turnaround time for alternative options (e.g. checks).

1. February, 2014

They were supposed to send me a replacement for my phone, but they informed me that they did not have a comparable phone model to send. Instead, they would issue me a check for the retail value of my phone (I think it was for $700 or $750) which I accepted. I have not received this check yet and I have followed up many times since then. The claims department said that they would escalate my request or that they were waiting for the accounting team to issue my check. I never received a call from the escalation team and they were unable to transfer my call to the escalation team because there is no direct line..

2. July **, 2014

I reported a second claim for my lost phone. Again, there was no comparable phone model so they informed me that they can issue me a check of $700. I refused and explained to them because I never did end up receiving my first check, I would rather have a replacement phone. They said they would follow up. I did receive a follow up but, their answer was the same. I expressed my concern regarding when I will be able to receive the check for this claim due to my pending check from the first claim. The claims department said they would escalate my request, but it has been more than a week since I have received any follow up. I attempted to give them another call, but their lines have been busy. Further, their website is down.Desired Settlement: At minimum, I would like to receive both my checks ($1400.00).

However, I would also like to be compensated for a month's worth of phone bill as a result of the delayed checks ($56.00).

Review: Claim # [redacted] Damaged Samsung Galaxy S3 Cell Phone

On June ** 2014 I received acknowledgement that my claim was being processed and that a deductible of $95CAD had been taken from my credit card.

I duly returned the damaged phone and the further deposit of $381 was returned to my credit card.

I heard nothing via Trackaclaim so I called Global Warranty Group and was told they could not replace the cell phone and offered me a payment of $550CAD as an alternative which I accepted.

On the basis of their promise I went ahead and replaced the phone at my expense, incurring early settlement penalties.

No cheque was forthcoming, so I called three times to be told it was being processed. I checked on Trackaclaim and it states item shipped on July [redacted] and the claim is closed.

I have not received any payment. When I call the toll free number ###-###-#### it is now disconnected.

I have sent emails to;

[redacted] | [redacted] | phone: ###-###-#### [redacted] | ###-###-#### [redacted] | [redacted]r |###-###-#### [redacted] | [redacted] ###-###-#### [redacted] | [redacted] ###-###-#### Ext. [redacted] and have received no replies.Desired Settlement: This company took my $95 deductible.

They also have my property, one Samsung Galaxy S3.

They have failed to honour their settlement. I am out of pocket $95CAD deductible and $395CAD early settlement of damaged cell phone.

I would like this company to honour their obligation immediately.

Review: No refund after company could not replace my current cell phone.

March **, 2014 I broke my phone.broken phone was returned as per their directions and the company could not replace my current phone as the manufacturer could not supply. Since there was no phone they were going to send me a cheque for $600. Still have not seen it. Tried to contact company and there is no person answering phones just voice service that hangs up on you when you select an option.Desired Settlement: Pay me the $600 that I am owed.

Review: I have been calling this company since February -2014. Filed a claim end of February and 2 days later they told me they didn't have a replacement phone so they would send me a check instead.I sent my phone in and it's been 6 months since the claim was placed , haven't gotten a check yet to this date .I called them multiple times but all they say is your check is still processing , it will be sent out and someone will contact me in 48 hours.I have been told this over 8 times . I again, tried to call August ** 2014 , to where I'm fed up and I can't even get through , I just get a busy signal when it prompts me to current claims. I need my money , this company is a fraud that force people to have to stress about getting their money and take additional steps to get money !Desired Settlement: My check that was promised February ** 2014.

Review: I have attempted numerous times to contact Global Warranty Group (###-###-####) to get a new phone since I lost mine and have been unable to get a live person on the phone. First their phone was disconnected, and now an automated message says I have reached [redacted] for the wireless protection plan, but no one will come to the phone. Thankfully, I have a replacement phone but I honestly want to be removed from this alleged insurance company as I have read online that this is a scam. I am still making my monthly payments but I want out.Desired Settlement: Initially I needed my replacement phone but with many people not receiving their phones or refunds, I no longer want to be insured by GWG. I no longer want to pay them for a service they cannot provide. Please help me resolve this.

Review: Dec, [redacted] 2013 I purchased a Samsung Galaxy S4 phone from MetroPCS. I was offered the option to purchase an insurance plan through Global Warranty Group for $185+TAX. This insurance option entitled me to 3 replacements of my Samsung Galaxy S4 phone. I purchased this insurance option which in turn made me ineligible for the insurance option through MetroPCS. On January [redacted] 2014 my phone was stolen and I placed a claim for replacement through Global Warranty Group. The company instructed me to file a police report which I completed the following day. I then paid the deductible of $100 for the replacement of my phone. A few days later I contacted Global Warranty Group and they informed me that they no longer had my phone in stock and would be compensating me with a check in the amount of $600. Some time after this I did a follow up with Global Warranty Group and they informed me that the check was still "processing". I called every day since then and I was given the same answer. About a month I was informed that my check had been processed and should be mailed out shortly. After waiting a couple weeks I called Global Warranty Group and they informed me that the check had still not been mailed out to me. I then decided to contact MetroPCS and they informed me that since I did not enroll in their insurance plan witihin the first two weeks, that my phone is not covered for loss/damage/theft by MetroPCS. So now, I am approaching two months with no phone and no compensation check. I continuously reach out to Globay Warranty Group to check the status of the check and they are very apologetic but no one is giving me a definite answer as to when I will be recieving anything. After some extensive research, I've come to realize that this insurance company is a scam as there as many other consumers are going through the same problem with Global Warranty Group. I do not understand why these ligitimate companies such as Verizon and MetroPCS push this insurance company on their consumers without checking to make sure the company is reputible. I am extremely upset about this situation. I am still without a Samsung Galaxy S4 and now out of $285+TAX. In addition to this I had to purchase a older model back up phone in case of emergencies. So thats even more money that this company is costing me. I just want the replacement check of $600 that was promised to me as soon as possible. Thank YouDesired Settlement: I would like the $600 replacement check that was promised to me for the theft of my phone. I followed the instructions properly and I am still waiting to be compensated. I hope this matter is resolved in a short matter of time. Thank You

Business

Response:

check #[redacted] for $600 was mailed out of our ** offices on 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check yet. Can you please have then provide tracking information for me if a check actually been sent, thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check was sent to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Replacement Warranty for iphone 5C 16GB Pink ###-###-####

Phone stolen approximately November **, 2013

Claim made for stolen phone Nov [redacted] 2013

Dec */13 - charged $100 deductible on my Visa by GWG

Dec **/13 -contacted GWG, was told they had no iPhone 5C's available and asked what other phone did I want, I advised them that I did not want any other phone. They offered me a cheque for $600. I told them that $600 did not cover the cost of the phone with taxes. They said they would have someone call me within 2 business days. No call received.

Dec **/13 -called them back and said send the $600 cheque, was told it would take 4-6 weeks

Feb **/14 -called to see when cheque was mailed, was told they had experienced problems with their system and to date no cheque had been processed or mailed. I let them know I was not happy and asked why no one had contacted me regarding this delay as they have my home phone number as well as my email address. I was told an email went out to customers, I let them know I had received no such email or contact from them at all. I was told my claim would be escalated and someone would call me within 2 business days. I did not receive a call.

March */14 -called to let them know I did not receive the numerous calls I been told I would receive, in fact to date I had received any call back from them. Was again told they would put in an escalation and I would be contacted with 2 business days. No call received. I mentioned during this call that I felt the cheque should be couriered at their expense.

March [redacted] -called again, advised them that I had not been contacted again and that I was very unhappy as I think I had been more than patient and wanted to speak to someone today, was told again they would put my claim into an escalation process and someone would call within 2 business days. I had mentioned during they call that I had put the new phone on my VISA and was paying monthly interest, as well as I was losing faith in the integrity of their company and mention I might need to take legal action.Desired Settlement: Receipt of refund check by end of March 2014

Business

Response:

check #[redacted] for $600.00 sent on 3/**/14 sent from ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called in to file a claim for my insured cell phone in January 2014 for [redacted] number. The insurance company could not provide me with the same phone so they offered me a check for $700.00 and said I will receive it very soon. My claim was now forwarded to Global Warranty Group for issuing the check. However, I did not receive it until today. It has been 3 months now and I had to buy a new cell phone out of my pocket as the check was taking too long. GWG (Global Warranty Group) keep saying that they will escalate the issue to their accounting department and will update me but they never did. I wonder what kind of accounting department they have that they cannot give me proper status of the check they promised and how long do they need to escalate this. They already charged me around $179.00 deductible the day we started this claim and never bothered to send me the money I qualified for till date. I have contacted then company every 2 weeks from when my chq was approved to get an update but no luck. 2) I don’t understand how claims get approved and never processed. GWG says their processing dept. is backed up. Well that is no help to a customer who is waiting for $700.00. 3 months processing time is way too long for any company and is poor customer service I believe where its takes few seconds for them to charge deductibles to customers and get insurance policies signed up and months and months to pay out their clients I paid to buy this insurance and getting such feedback that doesn't lead me anywhere is very frustrating. I need this resolved as soon as possible. Please and thank you!Desired Settlement: I want to receive my chq's AS SOON AS POSSIBLE for the amount of $700.00 plus the deductible amount of $179.00 that GWG owes me. Also for all this hassle and inconvenience that I had to go through I am expecting them to refund my deductible for $179.00. I don't think GWG should be charging me anything as the issue have been going over 3 months now.

Business

Response:

check

#[redacted] for $750 sent on 5/**/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a cell phone at the [redacted] Store in [redacted]. The rep offered me an insurance plan from Global Warranty Group for $169.99, which I purchased. This was less than one year ago. When my phone broke, not only did [redacted] claim that I did not even have insurance, but Global Warranty refused to pay for the phone or repair it.Desired Settlement: I would like my $169.99 refunded from Global Warranty, as they did not honor their insurance.

Business

Response:

can you please provide the wireless number associated with your contract?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The phone number associated with this account is ###-###-####

Sincerely,