Global Warranty Group

Review: I purchased Global Warranty Group’s Wireless Protection Program insurance on June *, 2013 from an authorized Rogers dealer for $149.99 plus tax. I lost my Apple iphone 5 32 GB and made a claim on March [redacted] 2014. The agent asked me to obtain a police report, which I did. I provided this information to GWG, and also authorized a $179 charge to my credit card for the deductible on March [redacted]. I authorized the deductible payment because I was told they had all necessary information and could approve the claim.

On March **, I was told that iphone 5 had been discontinued, and I was offered a cheque for $750 in lieu of a new phone. I accepted this. No cheque has been sent to me. I have called multiple times, and have been told I will receive a call from the accounting department within 1-2 business days. I have never received any callbacks. The agents I have spoken to have refused to transfer me to a supervisor or provide contact information for the accounting department. It has been over 16 weeks since I made a legitimate claim. I have been waiting for my cheque for over 13 weeks. I am out of pocket almost $330, and have had to purchase a new phone.Desired Settlement: I would like a cheque for the amount promised to me on March ** in the amount of $750. I would also like to be sent a tracking number so I can see that the cheque has been actually sent out.

Business

Response:

check #[redacted] for $750.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The cheque arrived July [redacted]. Thanks a lot!

Sincerely,

Review: I purchased and have been paying on my cell phone insurance with this compnay for over a year now. I went into the Verizon store to return my phone yesterday (11/**/2013). I was initially told when I bought the warranty that I could come into the store to exchange the phone on the spot. That is the only reason I chose this warranty provider instead of Verizon's, which I previously had. When I arrived I was told that I cannot exchange the phone on the spot as previously promised and that I would now have two otions. One woudl be to send in the phone and the other was to pay the deducatble as well as allow Global Warranty to place a 300 dollar hold on my credit card until I returned the broken phone. I attempted to place the 300 dollar hold on my credit card and they said to me that my card was declinecd twice. I then called my credit card company and they said nothing was wrong with my card and that there was no attempts to put a hold on my account at anytime that day. A Global Warranty representative was supposed to call me back later in the day. Instead they place the hold and took the deductable out of my bank account, which I NEVER authorized. They did not try to use my credit card which is the form of payment I did authorize. This account has a specific amount of money in it for specific bills. The charges caused overdraft. I called Global Warranty and they esentially told me that I was lying and that it would take 10 buisiness days to refund my money. Horrible buisness practices. Embarrassing policies. Dont waste your money!!Desired Settlement: I have paid $6.99 for the last 13 months equalling 90.87. I paid 90.00 for the deductable for the phone I cancelled. I paid $301.00 for the hold on my phone, which I cancelled. I would like a complete refund of 481.87 because the service provided was fraudulent and I never recieved the phone and I was unable to use the insurance I had paid for for the last 11 months.

Business

Response:

I had a chance to review the call with [redacted] where she did provide the Visa card for the deductible of $90.00 and the Amex for the hold of $301.00. The agent attempted to run the Amex for the hold twice but was denied. Because the Amex was denied the claim was sent up to the escalations department to attempt to run the hold for the 3rd time. The information defaulted back to the regular credit card that is listed on the account which was the Visa ending in [redacted]. When the escalation team got this account they attempted the hold on the Visa card that was listed and it was approved. [redacted] called in on 11/**/13 (next day) stating it should not have been put on her Visa because it was a debit card. The hold was immediately refunded by GWG as of 11:36 am EST on 11/**/13. I apologize for the inconvenience that this has caused. I will have our IT team research why it did default back to the previous information instead of the AMEX that was given to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My AMEX card never had any attempted charges. My debit card however did have two failed attepts and the third went through. I know your company has this on record because it was stated so in my second call to your company. So.. in short your company said they were charging my AMEX and instead was charging my debt account. I had immediatly cancelled my order after it was made and today your company sent me a phone and charged my debit for it. When I called in to ask why I was told that they had on record that I did in fact cancel but are unsure of why the phone was sent. I pay for a service and prefer simplicity. Your company has not been able to fulfill your end of the bargin. I again request that my payments for your services be refunded as Global Warranty was not able to produce successfull and satisfactory results. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

When customer called in on 11/**/13 to cancel the claim the replacement phone was already sent out. If customer wishes to cancel the entire claim and have the deductible refunded she will need to send that replacement phone back. Upon receipt of that phone we will cancel and refund the deductible. Again I reviewed the call and the agent that was processing your claim did have the AMEX information in the system and attempted to run that card twice. I am not sure what systematic issues occurred but I have escalated this to our IT team to ensure that what ever did happen won't happen again. If customer wishes to cancel the contract I will need an email or fax with that request per our terms and conditions.

Review: I purchased the Global Warranty Group (GWG) Wireless Plan in June 2013. I sent my broken phone and $90 fee to them in late November 2013 of 2013 and they received on December **, 2013. To this date, I have not received my replacement phone as advised by GWG. I was informed that it would be mailed to me within 3 to 5 business days of receipt. Upon speaking with a few representatives, who said they would call me back, now it is my understanding that GWG sent a purchase order to a [redacted] location (where I originally purchased the phone), but I reside in [redacted]. I have contacted GWG a few more times to find out the status of my cell phone and now Cindy, their representative, is stating that they will not ship it because they have to pay for it and will look for the closest [redacted] location for me, the customer, to go pick it up. I think this month and a half has been one big inconvenience and that GWG needs to uphold their contract with sending me the phone, via mail, as informed.Desired Settlement: Phone to be mailed to me from GWG or the company in which they sent the purchase order to.

Business

Response:

After the conversation with [redacted] on 01/**/14 we were able to speak with the dealer who agreed to mail the phone to customer. It was shipped out and should be received by 01/**/14.

Review: I have an insurance policy on my cell phone. On December [redacted], 2013, Global Warranty Group agreed to send me a check for $550 covering my loss. I have provided them with a police report and receipt from the purchase of my replacement phone. In addition to this, I called them on 12/** at 7PM, 12/** at 12:53PM, 1/*/2014 at 2:28PM. Each time I was told that the employee had been told to tell customers that they are getting the checks to customers as soon as possible.Desired Settlement: I would like the $550. One week from today (1/**/2014) I will be filing a claim with the Suffolk County District Court against Global Warranty Group for $1,145.00 which includes court costs and verifiable legal fees.

Business

Response:

Check# [redacted] for $550.00 was sent to the customer on 1/**/14 from our NY office. I have already refunded your $75.00 deductible back to your card.

Review: Purchased the "Wireless Protection Program" with Global Warranty Group through a Verizon dealership to replace my cellphone in the event it became damaged

They advertise on their brochures: "Replacements devices shipped overnight after claims approval". I verified with numerous customer service reps that my claim was approved and 13 days after the claim was made I was told that they do not have a device available because they have not received information about any availability from their "vendors" I had called numerous times and was told that someone from their "Escalation Department" would call me within 24 hours. No phone call was returned to me. I made another escalation attempt and they did not return a call back to me. They would not allow me to speak with a [redacted] I called numerous times and spoke with numerous service reps who all cound not give me a status update on my replacement phone or could not state when a replacement would be sent out.Desired Settlement: Since I am running a business, I would need an approved replacement phone or cash value for a equivalent new replacement phone at replacement value with no contract. The cash settlement would need to be sent within 24 hours.

Business

Response:

Replacement phone was delivered via UPS tracking [redacted] on 1/**/14. I apologize for the delay and for the inconvenience I have refunded your $50.00 deductible back to your credit card. It normally takes 3-5 business days to reflect on customer's statement.

Review: I TRACKED THE FOLLOWING CLAIM:

Customer Name XXXXXX Claim Date Wireless Number Make Model Tracking number Date Shipped

02/**/2014 [redacted] Samsung i535 Galaxy S3 16gb

Your replacement phone has been ordered

Your phone was not received yet

Your replacement phone is being ordered on 02/**/2014

We will send you an email with the tracking information as soon as your phone is shipped.

Your deductible was received on 02/**/2014

GLOBAL WARRANTY GROUP WEBSITE STATES:

Wireless Protection Program™

The Wireless Protection Program™ is specifically designed to protect your phone and provide coverage for all things not covered under the manufacturer’s factory warranty. Coverage includes lost, stolen, broken, accidental damage, liquid damage and more.

•Fully Insurance Backed- by an AM Best Rated Insurer and compliant in all 50 States and Canada

•Industry leading claims and customer service satisfaction levels through its 24/7/365 in-house claims center.

•Covers All Makes, Models and Service Providers

•Replacement Phones Shipped within 24-48 hours

•Full IT Integration for activations and claims tracking

•Best In Industry Product Replacement- over 85% of claims replaced with new units

•Program Choices- 1, 2 year and monthly plan options

•Value Added Benefits as Association Members

I filed a claim with Global warranty group on 2/*/14 and paid the $90 fee due immediately. The website states that replacement phones are shipped with in 24-48 hours. Today is 2/**/14 and they still cannot track where my replacement phone is. I have talked to customer service multiple times and they cannot tell me what the issue is and that they cannot tell me who the vendor that is supplying the phone is. They stated that phones ship in 24-48 hours after the order is placed, even though that is not stated on the website. usually taking 4 business days. Well. today is 6 business days and counting and still my replacement phone has not even been shipped yet.

I am the [redacted] and take on call shifts for acute myocardial infarctions at a community hospital, needless to say, I cannot be with out a phone, as we have only 30 mins to repond to the hospital in emergent situations. I am very upset that I pre-paid for the phone insurance up front when I purchased my new phone through Verizon wireless, with the hopes that I would not have any issues or even have to use the phone insurance.Desired Settlement: I would like to have an upper management [redacted] look into why the process is taking so long. If this is not an isolated incident, the website is falsely stating that replacement phones are shipped in 24-48 hours. The verizon stores are pushing consumers to purchase this insurance because they get huge kick backs whenever they sell this insurance to consumers because we pay upfront cost instead of paying for insurance monthly. I also feel that either my payment for the replacement phone or the initial insurance premium should re refunded due to the fact that they not have not fulfilled the guarantee that they promised.

Business

Response:

we are upgrading her to S4 which she can pick up at the [redacted] We R Wireless located [redacted] store phone # is ###-###-####...I have called and left messages for the customer on both lines she provided as call backs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My claim has not been resolved because I still do not have an answer as to why it took over 1 week for me to receive a phone when clearly that is not the policy they advertise.

I received the company reply from Revdex.com on 2/**/04 that an upgraded S4 phone was waiting for me at the we-r-wireless store. I was given a PO# on 2/**/14 by a [redacted] from Global warranty group and was told that I had to pick up the phone using the PO at the store. I went to the store on 2/**/14 and picked up a new S3 phone.

Clearly this company has issues tracking their own claims. If I was given a PO on 2/**/14 how are they telling me there is a new S4 waiting for me at the store? I called the store [redacted] and he looked in the computer and the PO # that is also in the computer was for an S3 which is what he gave to me on the [redacted].

Global warranty goup has not attempted to supply what I paid for initially when I signed a contract for this warranty. Furthermore, they are submitting false information to the Revdex.com stating that an upgraded phone is waiting for me. I most certainly did not ask for an upgraded phone, I asked for either a refund of the claim deposit or my initial payment when purchasing this insurance. They offered me neither!

I am certain, with so many claims filed against this business, that the Revdex.com will review and possiblelu consider removing the A+ rating of this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I submitted a warranty claim for a lost cell phone DECEMBER **,2013 after filing a police report as required, to the claim center.I paid $130.00 deductible on the LG Optimus G which was priced at $599 when I purchased it Dec. 2012.Claim # [redacted]Plan # [redacted]DEC **, 2013 they called me and said they could not replace the phone so they would send me a check.JAN.*, 2014 I phoned and they said problem sent to there billing dept. Told me the claim would be expedited.JAN. **,2014 I phoned again and they said problem at billing dept. and that payments are not their usual business -----their business is replacing phones and not paying out claims. Again the claim to be expeditedFEB. *, 2014 I received an e-mail from [redacted] for [redacted] "This message is in regards to your recent device claim. Claim was filed for a Rogers LG Optimus G unfortunately the device was not available so we offered a check in the amount for $450. We are a company thatreplaces wireless devices and usually don't do check and why there is such a delay. At the moment you have not received the check and we wanted to let you know that this is being worked on and checks are expected to be delivered approx. within this month. We do not have an exact date of yet but as soon as we have tracking or updates for this we will get in contact with you to provide you these."March *,2014 I phoned and was told there was no tracking number and that the check was still been worked on. She would put an expedite on the inquiry.I HAVE NOW PAID 2 MONTHS OF TELEPHONE SERVICE FOR A PHONE I DON'T HAVE!I HAVE LOST 2 MONTHS PLUS ON THE WARRANTY PLAN BECAUSE I DON'T HAVE A PHONE TO PUT BLANCE WARRANTY ON.I HAVE ALSO BEEN TOLD THAT A REPLACEMENT AMOUNT SHOULD BE $599 BECAUSE THATS WHAT ITS GOING TO COST ME FOR A REPLACEMENT BY ROGERS, MY CELL PHONE PROVIDER.I DO NOT FEEL THIS IS ACCEPTABLE FOR THIS COMPANY TO DELAY PAYMENT AND CLAIM TO BE A MEMBER OF THE Revdex.com.Desired Settlement: STOP THE DELAY, AND SEND CHECK!COMPENSATION FOR MY MONEY LOSS DUE TO THEIR DELAY.

Business

Response:

Instead of as check that was offered the customer and dealer requested to do an instore fulfillment. We have spoke with the dealer The Wireless Age and to Jason Lemmons the agent that requested the Purchase order #[redacted]. They state that the phone was given to the customer and invoiced to Global Warranty Group for payment. The customer continues to use that IMEI on his account. NO check is going to be cut for this account since a phone was given.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

there seems to be confusion about the phone claim. The original phone purchased in Dec. 2012 was replaced in January of 2012 when it had a crack on the screen. I paid the $95 deductible and GWG arranged a replacement Through Cell Com in [redacted].---claim # [redacted]

There was a person there named [redacted] from Cell Com. This claim was handled within 2 weeks, thank you

My second claim is the one am having problems with!

Dec **,2013 the phone was lost and I filled out police report. I paid the $130 deductible and file claim. claim # [redacted].

this is the one I am having problem with. I understand their problems are with the months and years. There are almost the same dates but this is a second claim a year later. Ask them to please note the different claim numbers and different dates.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] in the amount of $450 was mailed out of the ** office on 03/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a check for $450 on March **, 2014 without even a "Sorry for the delay". This was from a Dec. 2013 claim. This is not the kind of business I will deal with again. Over two months without a phone and still had to pay monthly payments. I'll except the money for the replacement phone but can't excuse their rotten treatment of a paying customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Feb **: When I first submitted my phone for replacement I was told I would receive a phone in 24-48 hours. A hold of $800 was placed on my visa until they receive my broken iPhone. Later that evening, I received a phone call from the business telling me they did not have a replacement phone, and a cheque would be sent to me with in the 24-48 hours that I would have had my replacement phone. The cheque was for $450.00

I have been calling weekly, twice a week and now daily asking where my cheque is. I'm consistently told that it is in escalation, and an email has been sent to accounting requesting that I receive a call when my payment is sent. When I ask to speak to a [redacted], I am put on hold and I speak to someone, and they tell me the same thing. My requests to speak with their [redacted] are denied. My requests for an accounting representative are denied. A request to speak to someone who deals with the escalations are denied.Desired Settlement: I would like my cheque, that was promised to be in my hands with in 48 hours to be sent to me ASAP. I would like all service charges waived, as my broken iPhone, that I was hoping to have replaced in February, is almost non-functional. I was in a car accident in March, my phone wouldn't work. This left me stranded in a recent snow storm on a farm road in rural Ontario, unable to contact my family.

I would like someone to call me, and give me a valid reason as to why they are so tardy in this, and that no one can answer my questions. If your webpage says that "Call Center GWG’s customer service and support capabilities are highly regarded in the industry." You should do so.

Business

Response:

Please provide claim file number or wireless number for the claim in question.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

** cell phone number is: ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $450.00 sent 3/**/14

Review: This is now a second complaint for this company after I thought I had already had everything resolved. I cancelled my account with [redacted] herself after the last encounter. We did this almost two months ago. Shortly after, I was charged for the insurance that was already cancelled. I let it slide and just called to make sure that my account status was indeed cancelled, it was. Fine, no problem. However, they just withdrew from account again. This was no mistake. It is just blatant theft at this point. After the many months I just had to deal with them on an unrelated issue, I am at my wit's end. UNACCEPTABLEDesired Settlement: For the [redacted] or [redacted] to contact me as well as my refund.

Business

Response:

Contract [redacted] for wireless [redacted]

under [redacted] was cancelled on 3/**/14 per emailed request by [redacted]. There was a payment of $6.99

charged in error on 3/**/14 and 4/**/14 which I have refunded today 4/**/14. I have cancelled the reoccurring payment in

our accounting system to ensure no future payments will be removed. Please allow 3-5 business days to see those

refunds.

Contract [redacted] for wireless [redacted] under [redacted] was cancelled on 3/**/14 per emailed

request by [redacted]. There was a

payment of $6.99 charged in error on 3/**/14 and 4/**/14 which I have refunded

today 4/**/14. I have cancelled the reoccurring

payment in our accounting system to ensure no future payments will be

removed. Please allow 3-5 business days

to see those refunds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I asked that the [redacted] or [redacted] contact me as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 3/**/14 I filed a claim with Global Warranty Group-Wireless Protection Program. My phone a white Samusung Note 2 stopped working properly. The phone will reset randomly and will not connect to wifi. I was told I had one of two options to return my broken phone and wait until a replacement phone could be sent out for no cost. Or have a replacement sent out with a $301 hold placed on my checking account until my original phone was mailed in. And also pay a $75 deductible. I choose to have a replacement sent to me with the $301 hold. The first replacement phone was the wrong color and did not work properly. I sent it back immediately, I read nothing on the website or anywhere notifiying customers that certain criterias won't be honored, including color. But they did send out another phone, which was white. The second phone however did not work at all. The phone did not turn on at all. It took days for the company to resend a shipping label. Weeks have gone by and I have gotten no real answers from anyone. I have called and "escalated" my concerns and awaited calls back from the advance team and from corporate and nothing has been done. As apart of the rules to get the replacement phone a hold of $301 has been placed on my account. And if the original phone is not returned within 30 days the $301 will be charged to my account. I have sent back both replacement phones and have sent countless emails to corporate since you can not talk to them directly. I have called and called and no none will help me. I cannot describe how upsetting and frustrating it is to have any answers and to be treated so poorly by a company. It is unacceptable for a replacement phone to take longer than he allotted time to return the orginal phone. THAT IS A SCAM! I AM NOT EVEN GIVEN ANY INFORMATION ON THE WHEREABOUTS OF THE REPLACEMENT PHONE!! I do not have any tracking information. I will not allow this company to treat me this way.Desired Settlement: I want a working white Samsung Note 2 sent to my address with in 24-48 hourslike it is advertised by Global Warranty Group. So that I can return to you the original broken phone. I would like someone to address with me, who can actually give me answers, to why this whole situation happened. I want my $301 removed from the hold and released because I am not the responsible for the unprofessional and disrespective actions of this company. I

Business

Response:

GWG received request from the customer's wireless dealer who sold them the Warranty Protection plan to send them an Purchase order to do an in store fulfillment at Access Cellular. This would provide the customer with a new phone. On 4/**/14 GWG sent PO [redacted] to Access Cellular to provide the customer with the device instore and then invoice GWG for that new phone. GWG was invoiced by Access Cellular on 4/**/14 stating customer was picking up the phone there. Please consult with local Access Cellular.

Review: I filed a complaint against my broken phone about 2 months ago. yet I still did not receive any cheque/replacement phone back.

My handset number is [redacted] Contact number - [redacted] Galaxy Note 2 WhiteDesired Settlement: 700

Business

Response:

[redacted] filed on 4/*/14 and GWG offered check for replacement phone value of $630.00 on same day. Customer called and asked if other options and they were told only option is check or to cancel the claim. We have never gotten confirmation from the customer to issue the check for this claim.

Review: I have purchased a cell phone insurance plan for my blackberry z10 via Rogers Wireless in Oakridge Center in Vancouver BC. I was told if I paid a 381 dollar deductible and mailed them my broken phone I would get a new phone in the mail. I did exactly this via registered mail. After approximately 2 weeks, I had not received any update after calling them multiple times. Then they had stated they called me or emailed me that they were not sure what type of blackberry I purchased ( I received no such call or email). I informed them it was a z10. After another week or so after checking in with the status of my claim they informed me that my phone was not available and would mail me a cheque in the amount of $520 as soon as it was processed to cover the purchase of my new phone. This was on January **, 2014 and it is now March **, 2014 and I have still not received my cheque in the mail. I have been refunded the $381 deductible . The call center staff were polite but did not seem to have any idea about when my money would be refunded and always seemed to escalate my claim to accounting and they would have them call me in a few days. I still never have received a phone call from accounting.Desired Settlement: I would like the $520 we had mutually agreed on.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: An insurance claim for a damaged Lumia 920 that was accepted in December 2013, and we were told a cheque would be issued for $600 to purchase a new phone.

We followed up in February after not receiving a cheque or any correspondence or a call back. We were assured an escalation was put on the file and that we would hear back within a few days.

We received no correspondence or call back in February

We followed up in April after not receiving a cheque or any correspondence or a call back. We were assured an escalation was put on the file and that we would hear back within a few days.

We received no correspondence or call back following this inquiry.

We followed up on May [redacted] after not receiving a cheque or any correspondence or a call back. We were assured an escalation was put on the file and that we would hear back within a few days.

We received no correspondence or call back following this inquiry.Desired Settlement: Issue the check as approved in December 2013

Business

Response:

please provide the complete wireless number or claim file number for research.

Consumer

Response:

This complaints is regarding phone number: ###-###-####

The insurance claim was opened by [redacted]

There is also a $389 hold on a credit card (for return of the broken phone) that needs to be dealt with as part of this file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

The response does not offer a resolution. The business claimed they would issue the check in December, this response says 'please wait longer'.

Sincerely,

Business

Response:

check #[redacted] for $600.00 sent 7/*

Review: I sent my damaged Samsung Galaxy S4 to Global Warranty Group on 4/**/14. On March [redacted] I called for an update on my claim and to find out when I would be receiving a new phone. I was told my phone wasn't available (I wasn't notified of this, though I was told I should've been) I agreed to a check in the amount of $800 to replace my damaged Samsung Galaxy S4. I was told it would take 1-2 business days before it would be sent out. After calling on 5/*/14 I was told that it wasn't processed and that it may take a few extra days as there are many checks being processed. On 5/*/14 I was then told it would take 5-7 business days. After several 'escalations' there was still no update on the status of the check. There was no update on when the process would be completed, or when the check would be sent out, or an estimate on when I would receive it. Through my own research I have found that this has been an issue for many people with this particular company.Desired Settlement: I would like to receive the $800 check I agreed to in a timely and polite manner.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not been informed of the status of my check nor have I received the check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $600.00 sent 7/**/14 via USPS from our ** offices

Review: They are stonewalling for weeks on paying the $700 insurance claim they agree is owing on my broken phone.

They claim the cheque is being processed, but it has been several weeks and it is still not "processed".Desired Settlement: Immediate payment of the $700 they agree is owing.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted]. MY complaint remains outstanding and unresolved.

Sincerely,

Review: I purchased the IPhone 5 in September 2012 at a Rogers Wireless Cellcom store. They proceeded to sell me warranty to cover any damages to my phone for two years for $157.49. I bought the warranty and went on my way. My cellphone screen cracked in fall 2013. I went back to the Rogers store and they told me to open a claim with global warranty group because I bought insurance with them. On December [redacted], 2013 I called and made a claim with global warranty group and the same day a 699.00 hold was placed on my account and a deductible of 179.00. They explained that the hold amount was to be credited back when I sent in my phone to Pro mobility. I shipped my phone express on December **, 2013 for $44.12 with UPS and the 699.00 was credited to my account on December **, 2013. They also explained that the 179.00 deductible was taken in order to receive a brand new phone which I thought was reasonable. On December [redacted], I received a call from global warranty’s accounting department explaining to me that they are out of stock for the iPhone 5s and will be sending me a $700 cheque instead and that I will receive it in 5- 7 business days. I accepted. This Friday will be 17 weeks that I have not received my cheque or a phone call. I have called numerous times getting the same explanation that the cheques are processing and that the accounting department is a little backed up at the moment and that my claim will be escalated and surely someone will call me back.Desired Settlement: I would like Global Warranty to refund the initial $157.49 that I originally paid for their insurance, the $44.12 I paid to ship my phone express and the 179.00 deductible that was withdrawn from my account for a total of $380.61. In addition to being without a new phone I would like the $700 promised to me as well. For a grand total of $1080.61

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has not been resolved at all! I’ve been waiting patiently for exactly 22 weeks today! 6 months since you first promised me a $700 cheque. GWG took my deductible and left me without a phone right before Christmas and I’m a student which is especially low. After this long, all I am asking for is the $700 cheque you promised me and I would like my $179 deductible in a cheque as well. I’ve been so patient talked so nicely to all your representatives when I call and they tell me the same escalation story. You took my money with no intention to send me a cheque. It’s really not that fun hiring a lawyer and going through all that trouble which looks right about reasonable right now. Please ship my two cheques.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $700.00 sent 7/*

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I bought insurance from this company and filed a claim for my device on 4/**/2014. Claim number is - [redacted]. My credit card was charged for almost $900 and even after 10 days and 30 calls to their customer service I did not receive the phone. As per the contract I should have received this device within 1-2 business days. This company doesn't honor the contract and they doesnt call back with status updates. This is a big scam and big CHEATING company!! It should be banned from operating.Desired Settlement: Refund all money paid for insurance contracts.

Business

Response:

an Apple iPhone 5c 16gb was shipped to the customer ups tracking [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

iPhone 5c is not an acceptable device for insurance on iPhone 5

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Broken phone was sent on January [redacted], 2014. Insurance was purchased with phone in August 2013.

It has been over 6 months, no progress with company.

As stated before my Samsung Galaxy S4 was broken on January [redacted], I sent it to ProMobility Inc on January [redacted] along with the required payment, phone cord etc. I was told with purchase of the phone that I would simply have to send the phone in and then I would soon after receive a new one, unfortunately the model of my phone was not able to be purchased for some reason and they offered me a cheque of $700.00 - the cost of the phone, I was promised quick and efficient service, and that is not what I have received. I don't have alot of the information required here because they have been on contact with me so little, they never give me any updates, I told them a month ago I would be in contact with the Revdex.com and they have not done anything since this time, I called this morning and I am told the same thing that I was told on the first day "they will escalate my claim and have someone call me" I have yet to receive a phone call from the business. If you require more information to go further please let me know and I will be in touch with them again and get any information you need.Desired Settlement: All I am looking for from this business is what I was promised and frankly - what I've paid for, I have bills and I work and I need a phone that is fully functioning for personal and business purposes, to me over 6 months to send a cheque is not asking too much, speaking with this company is exhausting as they never have any detail about your claim, they cannot tell you an estimated waiting time, they cannot give you a phone number of the company who processes the cheques, and they cannot pass y

Review: I lost my cell phone in January of 2014. I promptly and properly reported the loss and completed all requirements under the policy. I was charged $179 dollars for the deductible on January **, 2014 and I was informed that my claim was complete and being processed. Subsequently, I was told that I could not receive an Iphone5, as their vendors did not have any. Instead, GWG would furnish a check in the amount of $650 which would represent the replacement cost of my lost Iphone5. To date, I have not received my check. I have followed up with GWG at least 4 times. Each time I was informed that there was nothing that could be done, only that the claim would be marked escalated/high importance to the accounting department. I have been in contact with [redacted] at GWG several times via email. I informed her that I wanted my check to be sent immediately so that I would not need to make a complaint to the Revdex.com. She further stated that she could do nothing except send an inquiry to the accounting department. This is simply unacceptable. GWG has accepted my premium and deductible, and for more than six months, they have failed to pay me the money I am due under the policy. I demand that a check be issued in the amount of $829 which represents the recovery I am entitled to under the policy plus a refund of the deductible for GWG's grossly unacceptable delay.Desired Settlement: I want a check in the amount of $829 to be issued immediately and sent to me. This amount represents the $650 claim due under the policy plus the return of the $179 deductible paid in January 2014 for GWG's unacceptable delay.

Review: I signed up for [redacted] Mobile Phone insurance in august 2013. In May I received an Email from [redacted] with details that the company would no longer be in business and to contact Global Warranty Group for all claims. At that time I had a working phone and didn’t need to contact that company. However now I have a phone that is broken and I’m without a phone. The original contract I had with [redacted] would cover these damages and overnight a phone to me.

I have tried to contact GWG to make my claim multiple by phone and email with no response or ability to reach the company. The main number goes to a beep and the Chief Staff member’s numbers appear to be no longer active. I have emailed and called with no response nothing. Since this issue has come this point the next point of contact was the Underwriting agency. I contacted [redacted] who informed me they have were having issues with GWG and are not sue how they are going to resolve this.

The Company [redacted] basically took my money making me think my phone was insured and now left me phoneless and looking at a near $800 bill to purchase a new one as well as the $100 money I lost from them.

Please provide me with any next steps to get this issues resolved ASAP as currently I am without a mobile device. Please help Revdex.com.Desired Settlement: I would like a new phone equal to the phone that I had originally onsured.