Global Warranty Group

Review: I am submitting a copy of the communication that I sent to the company. I have never been so disappointed in lack of reliable information and inability to speak to a [redacted] or another department to obtain additional information or further clarity regarding the process. In addition, the Company has a $300 hold on my card as a guarantee that I will return the broken phone in a certain timeframe when the promised cell phone has not even been processed for delivery. This is completely unacceptable.

Dear Sir or Madam:

I submitted a claim on Monday, February **, 2014 with one of your quality care personnel. I was told the phone would ship the next day. However, the phone was not shipped and therefore, I followed up with a call to another quality care person and was informed that the phone had to be processed and that it was guaranteed to be received by Thursday. I suggested that I should expect the phone by Saturday, since the delivery time was now Thursday. The representative was adamant that she was saying Thursday to be on the safe aside and that the phone may actually be delivered by Wednesday, February **, 2014.

Today is Thursday, February **, 2014. I asked my husband to check the tracking data earlier today and he indicated that no activity was noted. He called the Global Warranty Group and he was informed that the phone may or may not be in stock and that the center would escalate this claim.

This type of misleading miscommunication is completely unprofessional and completely frustrating for the customer. When I asked to speak with a [redacted] or a department where I may lodge a complaint, I was informed that there is no manger to speak with and that I may follow-up at globalwarranty group.com.

I have never been so completely lied to about a product replacement in my entire life and I will never recommend this company to provide wireless protection to anyone. It is a shame that you are associated with Verizon.

I would appreciate anyone with any credible information to contact me about the disposition of the replacement of my cellular phone.

Claim Number: [redacted]Desired Settlement: I would like my hold to be removed. I would like an apology for clearly inept customer service. I would like customer service to be trained on the process so that they understand that the data the representatives convey will be taken as true. I would not be this upset if the process had been explained and I had the expectation of possibly delays.

Finally, there has to be an opportunity for the customer to follow up with a senior personnel to discuss the situation. I have never experienced such lack of "quality care."

Finally, I would like my cell phone replacement in a timely manner.

Business

Response:

PO [redacted] was sent to your We R Wireless dealer to provide a brand new device and bill GWG due to our lack of inventory. You can pick up your phone at the WE R Wireless location at [redacted] or call them at ###-###-####

Review: Claim #[redacted] was opened on January *, 2014 due to problems with my cell phone not holding a charge. In the process of this claim, the company sent me replacement phones on two separate occasions. Both of those phones were also defective and would not hold a charge. In an email dated January **, 2014, [redacted] stated they could not find another phone to send me and offered me a check for $300 in place of the phone. Since that date, I have shared many emails and phone conversations with [redacted] and others at the Global Warranty Group and to this date I have not received the $300 check nor can they give me an answer as to why it has not been processed yet. While [redacted] has been helpful by responding to my emails, I feel like I am getting the run around from the department who is supposed to be processing this payment to me.

Here is a copy of the email stating they would send me a $300 check:

Jan **

to me, Customer

Hello

After reviewing your claim, I see that we are currently not able to locate a replacement phone for you. I see that we are offering you a check in the amount of $300.00. Please contact our customer service center at ###-###-#### and they will be able to further assist you with your claim.

Thank you

[redacted] | [redacted] | [redacted]

###-###-#### | fax ###-###-####Desired Settlement: I would like the $300 refund check they promised me.

Business

Response:

check#[redacted] for $300 was mailed from our ** office on 2/**/14

Review: I signed up and paid $120 at my local Verizon retailer for a phone insurance plan with the Global Warranty Group. My phone broke and I sent it in to the company for them to replace. They received the phone on February [redacted] and it was signed for by [redacted]. I checked my bank account later that day and an additional $100 had been taken out for my deductible. I received a call Saturday, the [redacted] stating they could not locate a replacement phone and that a check in the amount of $400 would be sent to me. They provided me with no other information. I have since called them 6 times, emailed 4 times, and faxed once. Each time I have called they have told me they cannot give me a status update for my check and that my call would be escalated. Each time my call was "escalated" I was told I would receive a call from the escalations department in 24 to 48 business hours. I am yet to receive a call back. This is frustrating and quite frankly smells of a scam. I noticed they are rated with an A+ for the Revdex.com and I don't quite understand as I have found other complaints very similar to mine online.Desired Settlement: I would like my check for $400 overnighted and I would also like to be refunded my $100 deductible as I have been waiting for over 3 weeks. This is absolutely ridiculous and disgusting.

Business

Response:

check #[redacted] for $400.00 was mailed out of our ** offices on 3/*/14

Review: The involved two companies are METRO PCS wireless and Global Warranty Group (INSURANCE PROVIDERS), I purchased a mobile phone from METRO PCS phone store in [redacted], The phone and service was fine, I purchased as a gift to a close friend and she Lost the phone, I then tried to use the INSURANCE POLICY that was purchased at the same time the phone was purchased, First METRO PCS wireless co. stated to me that they could not locate my Warranty in the system.??? So now they then had to backdate and verify my purchase and the receipt, They finally found the receipt and gave me all information, I then tried to call in Global Warranty Group under the" WIRELESS PROTECTION PROGRAM",I spoke to someone name [redacted] has taken all my information and told me someone would email or call me, 5 days later I then called again and ask for a status another CSR stated that the phone that I purchased on a Lease agreement from METRO PCS at $889.00 including insurance fees is only worth $450 and that is all they can give me for my phone mean while I am stuck with the remaining balance to continue to pay METRO PCS, Also This has continued for a span of 2 months and I have yet to receive my new phone OR my money and NOBODY has reached out to me, The two companies mentioned above BOTH has shown Terrible customer service and Quality Assurance, Nothing has been done but phone conversations and promises while I dump hard earned money into something I no longer own, I was very disappointed in METRO PCS company for even participating in such a LOW LEVEL CUSTOMER INTREST COMPANY.They will never ever get my money again or time. and I would never ever recommened this company or service to ANYONE, not even an enemy of mine and I don't know even have any. Please reach out to this business and insure there is actually business being conducted and not abunch of games, because they will rob someone else.Desired Settlement: I desire my FULL REFUND that was purchased ($900) via METRO PCS Wireless co. So I can pay the remainder of my balance owed to Progressive Leasing Co.which is the Leasing party Via METRO PCS Wireless Co.

Business

Response:

check #[redacted] for $500.00 sent out of our ** offices on 4/**/14 via USPS

Review: In June of 2013, I purchased an Iphone 5S from Verizon Wireless and was offered a warranty insurance through the Global Warranty Group LLC (GWG) in the amount of $200.00 (paid up front) for a 2 year warranty on the Iphone 5S. On December **, 2013, I filed a claim with the Global Warranty Group LLC (GWG) for the Iphone 5S, which had been stolen. I faxed over to GWG, a copy of the police report and paid them the $180.00 deductible (which they took out of my account, that day via use of my debit card). I was told that I will be receiving a check within 7-10 days in the amount of $650.00 for replacement of the phone because they could not locate an Iphone 5S. I called on January **, 2014, and was told that the check was mailed. So, I waited another 2 weeks, before I called back, because I had not received the check. I was told that the accounting department is behind due to the issues with the Iphone 5S and that it is taking longer than expected. I called again on February **, 2014 (spoke to [redacted])....and was told the same thing about accounting. I called again on March **, 2014 (spoke with [redacted]) and was told the same thing. I called again on April **, 2014 (spoke with [redacted]) and once again was told that accounting is backed up and she will, along with all the other representatives I have spoken to since December of 2013, that they will put an expedited request for my reimbursement check to be issued. I have asked on every phone call, if I could speak to a [redacted] and was told either, the [redacted] wasn't available or that the [redacted]s do not get on the phone with consumers (told to me by [redacted]). I asked for their 1-800 phone number, because at the time that I purchased this insurance, I was told they are open 24/7. (Their website even states this). The only number I can obtain from this company was ###-###-####. Which only has call hours from 9a to 5p. The representative ([redacted]) could not give me the 1-800 number, because she claimed to not know it. I asked to speak to someone in accounting and was told that they do not take calls either. What kind of company is this?

This company, Global Warranty Company LLC was paid $200.00 for my purchase of their warranty program, and $180.00 for the deductible for my claim, and I was told I was going to receive a check within 7-10 days in the amount of $650.00 for replacement of my phone, because they could not replace it. This has been on ongoing struggle to obtain what is rightfully mine. This company is a SCAM. Is this even a real company, because I have never seen a company do service like this. This company should be shut down, for their ethics. I have read many complaints about this company. I've even gone back to Verizon Wireless, who sold me the warranty and they said they no longer offer GWG's services because of all the complaints. I'm now thinking to obtain an attorney, to get my money returned, which I will be requesting all attorney fees and court costs be paid by GWG.Desired Settlement: Not only do I want the amount of the cost of the phone which they claim is $650.00. I want to reimbursed for the $180.00 deductible. And if I need to obtain an attorney to bring action against GWG, I want to be reimbursed attorney fees along with any court costs.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept GWG's response at all. As I've stated in my original complaint, this problem has been going on since December **, 2013. I've spoken to their representatives and they either can not help me or they don't know what answer to give me. I paid $200 (in full) for insurance coverage, which GWG had no problem accepting my payment for cell phone insurance coverage. When Imade a claim, GWG immediately withdrew $180, from my checking account, for their deductible. As I'm yet to receive my check for $650 to reimburse the phone that they could not replace. I think waiting almost 6 months, with no correspondence on GWG's part... Is patience enough. I do not want this complaint to be deemed resolved until I receive the $180 deductible and the $650 check for the phone I never received. If I have to.... I will hire an attorney and GWG will be responsible for attorney fees as well. DO NOT CLOSE THIS CASE.

THIS COMPANY IS A SCAM AND SHOULD NOT BE ABLE TO SELL ANYTHING TO CONSUMERS e]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check

#[redacted] for $650.00 sent 5/**/14

Review: I purchased a warrenty with Global Warranty Group though Rogers to cover my Samsung Gallaxy S3. I lost my phone, filed a claim with Global Warranty Group, and was told that they did not have replacement phones at the time but offered me a cheque to cover the cost of my lost phone. This occured in November of 2013, and I was told I would receive a cheque within 6 weeks. Global Warranty Group right away charged me a $90 deductible. It is now April of 2014, and I have made several phone calls to customer service and the Advanced Care Team at Global Warranty Group regarding not having received the cheque yet. I have been told that they are "not used to sending cheques" therefore it is taking longer than expected. Several times customer service representatives have promised me I would receive a call back within two days regarding an update on the status of my cheque, and no one calls me back.Desired Settlement: I expect to receive a cheque with the ammount promised to me to cover the cost of a replacement cell phone ASAP. Also, because it has now been over 5 months since the date of my initial claim, I would like to be reimbursed the cost of my deductibe to make up for the huge inconvenience.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Being asked to be patient as I wait for a cheque that was supposed to be issued to me 6 weeks from my claim date, which was many months ago, is not a resolution. It is unacceptable that the warranty service I paid for didn't hesitate to charge me a deductable as soon as I made my claim and has failed to follow though on their payment. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $525 sent 6/**/14

Review: My cell phone was damaged. I purchased the cell phone replacement package through GWG Warranty. I did everything that was asked of me as per our agreement. I sent the cellular paid the $95 replacement fee in December 2013. I have placed numerous calls and they keep telling me that the accounting department will be contacting in 2 business days, while 5 months later no cheque for the replacement and no one calls back.

In April I was transferred to the Advanced Care for the GWG Warranty company and they stated that my cheque would be ready by the end of April and mailed out. Still I have called back 4 times since beginning of April and there is no update on their record.

Rogers my cell phone carrier has been calling them numerous times and with no success. Rogers has also filed a complaint with the Revdex.com in New York regarding this company.

The call centre representatives state they can send an email request. I want my money. I am out $578.00. I had to pay there fee, plus the $109.00 for the protection package and have to pay another $600.00 for a new phone.Desired Settlement: I would like the amount of the check of $578.00 and the $95.00 service fee charged to my credit card for the 5 month turnaround time in waiting for my money to be refunded.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

GWG is still practising through an unprofessional manner. I still have not received a phone call from a representative regarding the status of my claim. No one from GWG will verbally communicate why there is such a delay for the refund. I believe 5 months is an acceptable amount of time to wait to receive a refund check for the damaged cell phone. GWG confirmed in January of 2014 that we will be receiving a cheque in the amount of $578.00. If I go online to their website at [redacted] and enter in the required information it tells me that the claim is closed.

Since dealing with GWG from the beginning, their customer service is non-existent. I have been told verbally on numerous occasion from call centre representatives that someone from the accounting department will be in contact within 24 hours or the next business day and that they will submit a request electronically. After all the times myself and my husband have called no one has returned our call. So I have no reason to be confident in GWG code of ethics and turnaround time.

Myself and my husband have completed everything required of us by our contract, the company has acknowledged such and confirmed. Why is it five months later I still have not received the check?

All we want is our refund check and refund fee refunded so we can move on from this.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $578.00 sent 7/*/14

Review: I cancelled my contract with Global Warranty Group in March of 2014 and they continue to debit my account. After numerous calls and faxes, they show the account is closed, but not response as to why it is still debiting. I cannot resolve this issue with the customer service and have not been able to speak with a manager after requestingDesired Settlement: Stop debiting my account.

Business

Response:

We apologize for the system issue that continued to charge you. I have refunded all payments after the cancellation date of 3/**/14. Please allow 3-5 business days to see those refunds. I have also spoken with my IT team and they have assured me that your credit card information has been deleted from the system so you will not see these charges again.

Review: I purchased this warranty program for my cellphone a while back. I dropped my cell phone a broke the screen. I filed a claim with the global warranty group and they had me pay my $100 deductible and send my phone in to be replaced. After about a month of not receiving my phone I called them to see what was taking so long. They said they do not have my phone in stock so they will send my a check for $600. I said that is fine. How long will it take? The assured me it would only be a couple of weeks. I called them 3 times a week for about 5 months. They told me the same thing every time. They said it is processing and we will escalate this up to the claims department.... Well here I am a year and a half later with no check and the place is out of business. Even after they went out of business they did hesitate to still charge my credit card my monthly fee for their scam of a business. I had to cancel my credit card to stop payment to that place... This business is a scam and I wasted a lot of money on false hope.Desired Settlement: I would like to receive the $600 I was promised so many times. I would also like my $100 deductible back as well beings this company did not provide the services it's contract said it would.

Review: It is 12 weeks today since I placed a claim with this company to replace my phone. They are the insurance carriers that my cell phone company uses.When I placed my claim, I was required to pay a $95.00 deductible as well as another sum of $381.00 that was to be deducted once the company sent me a cheque for phone replacement and I sent them back my broken phone. I was promised the cheque 6 weeks ago. Meanwhile the $381.00 has now accrued 3 months of interest. I have made dozens of phone calls to this company. Each time I am told that the cheque people will contact me within 48 hrs. This never happens. Currently I still have a broken cell phone and no promised cheque as well as having paid a deductible and sitting on a $381.00 plus interest amt. on a credit card. Not a happy camper!

Product_Or_Service: Cell phone insurance providerDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want the promised cheque so that I can send the broken phone to them and that they will then deduct the $381.00 from credit card. Thank you.

Review: On March [redacted] my husbands Samsung Galaxy 4s was damaged beyond repair, so I contacted the company for a replacement. They offer to send the phone right away if they could take a deductible of $380.00. My husband uses the phone for work and it was very urgent to get the replacement ASAP. So I agreed to pay for the deductible which I was told I would get back when they receive the old phone. After a week, I had not received the new phone so I contacted them. I was informed that they had no phones available to replace my broken phone instead they offered me a cheque for $699.00. I agreed and was told 7-10 business days. Its been about 4 weeks now and still have not received a cheque. I have called them 3+ times a week and every time I have been told they were "escalating my claim" and I would receive a phone call in 48 hours. Still waiting for that call back.

I live in Canada and have been dealing with the Canadian Call Centre. Every time I call, I am told there was no way to contact the accounting department (New York office) and that they don't even have their phone number. I have been told on numerous occasions that my claim will be escalated and that I will received a call back. No call received yet. I called again today and demanded to speak to a supervisor and she told me she would write them again and tell them I had not received a phone call back. This whole company seems to be fraudulent. How can they not have a phone number? How can it take 6+ weeks to write a cheque? We are going to have to pay for a new phone out of pocket and can't really afford it.

I researched online and many other people are experiencing the same problems. [redacted]Desired Settlement: I would like the $699.00 replacement cheque sent immediately via courier. I would also like a refund for my $380.00. I do not trust this company and do not want to have to wait months to receive a refund. I will send the old phone back to them immediately.

Review: Purchased extended warranty through [redacted] on my Samsung S4. My screen cracked and proceeded to file a claim on March *, 2014 with Global Warranty Group. They told me that my phone was not available and would send me a cheque for the value of the phone for $700.00. They proceeded to bill me 95.00 for the deductible (that I was aware of and am not disputing), but it was my understanding that they would bill me $381.00 for the price of the broken phone that I am to return when I get the cheque and purchase a new phone. Instead they charged me $381.00 immediately. I have made numerous calls and have escalated the claim at least 3 times. NO ONE HAS RETURNED MY CALLS OR HAS GIVEN ME ANY INFORMATION TO WHEN THE CHEQUE WILL BE SENT OUT. They also have given me a claim number to check claim on line and the info does not correctly reflect where my claim is. It says my claim is closed when it is not.Desired Settlement: Cheque for $700.00 to replace broken phone. and a credit on my visa for $381.00. It is their fault that there is a delay not mine. When they send me the cheque for the $700.00 and If I don't return the broken phone...then they should charge me. This is unacceptable business practice.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have waited long enough. I want a definitive time of when the check will be released in writing. I have made 4 escalations and not one of them have been responded to. No one has called to resolve this issue. I want someone to call me that can resolve this. I have been patient enough. This claim was filed on march [redacted] 2014.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchases a iphone 4s and the GWG warranty.

The made a claim on the phone as we had accidentally broke it. The claim details on the agreement states"If the exact model is not available, you will receive equipment of kind and quality in terms of features and technology. All replacement equipment is Class A remanufactures or New."

GWG didn't have any replacement iphone 4s available, so they would only offered to provide me a check for $600 and no phone replacement. I tried to escalating my concerns, but CWC escalation team would not talk to me in person.

A replacement iphone 4s from my provider is $650, and the contract stated that they should provide a replacement alternate device (iphone 5S). My claim with GWG has dragged out for over a month now with no resolution. I have since had to acquire an alternate phone on my own,Desired Settlement: Iphone 5S and/or refund insurance $$ paid

Business

Response:

Customer called GWG on 7/**/14 asking to cancel the claim and refund the hold and deductible. We refunded the hold and deductible on 7/**/14. Please allow 3-5 business days to reflect that refund on cc bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive a replacement phone as stated in my insurance contract with GWG (They would only provide a $$ about that did not cover the cost of a replacement device). I wish to receive a full $$ refund of the insurance that I purchase from GWG

Sincerely,

Review: Global insurance withdrew $ 179.00 from my account as a deductible for a replacement Iphone 5 as well as a pre-approved withdrawal of $475.00 to be take off when they receive my broken phone. I didn't receive a phone. I can no longer contact the company by phone or web. The pre approved charge is still in place.Desired Settlement: I would like to have my insurance policy to be honored and my product delivered. If not an option, I expect a refund for my deductible of $179.00 , the pre-approved withdrawal of $475.00 to be taken off my account and a refund for my a original policy coast !

Review: I purchased insurance for my I phone just over a year ago. Since dropping my phone I started a claim and was offered the choice of sending in the broken phone to receive new one or pay $699.99 via CC along with $179 deductible and have a new phone sent out to me within 2 business days.

The day after opening the claim I received a message that they do not have the same model of phone and would I accept a cheque for $650. I said yes and asked for email confirmation to ensure I would receive the cheque before the I had to send out the broken phone in order to receive the CC refund.

No email ever came and 10 days later still no cheque. Their [redacted] website never gets updated and I am now losing sleep over the fact that I authorized them to take a total of $878.99 from my CC. From what I have read online on [redacted], this is a common scenario. The company never seems to have the phone to send out and gets to have my funds in their bank account while I have to wait and call and complain. Well, I contacted my CC company to dispute the charges and will also complain to Rogers who sold me the warranty. This is a scam and with well over 500 complaints online this company is bilking trusting consumers out of millions of dollars.Desired Settlement: This company needs to be shut down.

Review: I purchased their cell phone insurance plan and they have not dealt with my claim in a satisfactory manner.

Product_Or_Service: Apple /5/6 G Super Plan

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like to receive my 750.00 cheque that they said they were sending me. When I started the claim they were supposed to send me a new phone and they didn't. When I called to inquire as to why I hadn't receive my phone yet they told me they didn't have a phone to send me. They then offered me a cheque for 750.00 instead. That phone call happened on July [redacted].

Review: I purchased this warranty through Rogers Wireless for $109.99+tax. I paid the $95 ded. in March to have my phone replaced, now Aug and no phone or $.

I purchased this GWG protection plan for my Blackberry Z10 through Rogers Wireless In Feb 2013. this gave me an extra 2 years warranty. In March 2014, I contacted GWG Protection Group to have my phone replaced as it is not working properly. I was told that the Blackberry Z10 was no longer available so they would send me a cheque for $523.00 to replace my phone. My complaint, at the time, was the phone is $649.99 to replace. They "escalated" my complaint many times with the promise of contacting me within 48 hours each time I complained. No one ever contacted me. I had to contact them each time. Then, they asked that I pay the $95 deductible up front as well as a refundable $381 to ensure that I returned my broken phone. Finally, in May, I emailed [redacted] complaining that not only did I pay $109.99 for the warranty, but I am now out $95 for a deductible and $381 until they receive my phone. they now have $586 of MY money. I could have purchased a new phone on my own by now. She did refund me my $381, but I still have not received my cheque for $523 to replace my device, nor have I received any update and my emails are no longer answered. This is now August **/2014.Desired Settlement: I am seeking my $109.99 + $95 refund for the purchase of the warranty and/or my cheque for $523 which which was promised to me back in March 2014.

Review: I purchased a phone insurance plan from an insurance company called [redacted] went out of business, but I was informed that all policies which were sold by [redacted] are underwritten by [redacted] and [redacted] and all claims are under the responsibility of Global Warranty Group. Upon calling Global Warranty Group to confirm this information in May 2014, they confirmed that they are indeed responsible for all insurance plans sold by [redacted] However, now Global Warranty Group and [redacted] and [redacted] are both refusing to answer their phones and to reply to any emails sent to them. I have tried every customer service phone number as well as all individual extensions at these companies and no one will answer their phone nor return any messages left for them regarding my phone insurance plan. They have clearly demonstrated that they have no plan to honor my insurance plan.Desired Settlement: I would like them to repair and/or replace my phone as is required under the insurance plan that I have with them.

Review: My claim was received for a new IPhone 5 on February [redacted]. I was charged $179.00 at this point. I was later told they no longer had the IPhone 5 in stock. I opted to receive a check for the retail value. I have repeatedly spoke to the company about the status of my check to no avail. It is not August [redacted] and the Phone number and website are not working.Desired Settlement: I would to receive the check owed to me for the full retail value of the IPhone 5, $550.00.

Review: On February [redacted], 2014 I lost my iPhone. I had an insurance policy with the Global Warranty Group to cover loss and/or damage. On February [redacted] I placed a claim for a new phone, going so far as to purchasing a low grade substitute phone for $50 while I waited for the replacement. I was charged a $179 deductible. On February [redacted] I received the following email:

"Dear [redacted],

Thank you for choosing The Wireless Protection Program. We are pleased to inform you the deductible for your Lost cell phone claim has been approved and completed.

Your credit card was processed on 2/**/2014 and a charge of $179.00 was placed on your credit card from Global Warranty Group.

Shortly, you will be receiving an additional email containing the shipment tracking information for this cell phone.

The Wireless Protection Program Claims Department

Please do not respond to this email as this email box is not monitored."

After about a month I followed up with a phone call, as I had not received any follow up emails. The representative I spoke to said the phone was no longer in production and that Global Warranty Group would be issuing me a check for $650. In subsequent phone calls, of which there were atleast 5, between March and May, each representative could not give me any information beyond the fact that the check was in process. All they could do was sent a request to the accounting department for status updates. However, I did not receive any updates. In July, after a very thorough phone conversation, I received the following email:

"Dear Global Warranty Customer,

We appreciate your patience; we apologize for the delay in getting your check to you. Your business is important to us; let us explain why there has been a delay in getting you your check. We realize that not all our customers have iPhones, but Apple stopped making the iPhone 5 last year. We were not prepared for this; we are in the business of sending phones to our customers and not checks. We are offering checks on a daily basis and at this time our accounting department is overwhelmed with processing these checks. We guarantee you that you will receive your check however at this time we do not have an ETA. We are having checks mailed on a daily basis and we are working hard to get these checks processed for our customers.

We have submitted a request to our accounting department to get the status of your check.

Thank you

[redacted] | Escalation Representative [redacted] | fax [redacted]

This email is intended only for the person(s) to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of Global Warranty Group, LLC. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Global Warranty Group, LLC accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email."

As of today, September [redacted], nearly 7 months after my claim was submitted, I have not received my check for $650 or even any updated information via email or phone. Upon investigating this company, it appears to have happened to many of their clients.Desired Settlement: All I am looking for is the $650 check that I was promised 6 months ago.