Global Warranty Group

Review: The involved two companies are METRO PCS wireless and Global Warranty Group (INSURANCE PROVIDERS), I purchased a mobile phone from METRO PCS phone store in [redacted], The phone and service was fine, I purchased as a gift to a close friend and she Lost the phone, I then tried to use the INSURANCE POLICY that was purchased at the same time the phone was purchased, First METRO PCS wireless co. stated to me that they could not locate my Warranty in the system.??? So now they then had to backdate and verify my purchase and the receipt, They finally found the receipt and gave me all information, I then tried to call in Global Warranty Group under the" WIRELESS PROTECTION PROGRAM",I spoke to someone name [redacted] has taken all my information and told me someone would email or call me, 5 days later I then called again and ask for a status another CSR stated that the phone that I purchased on a Lease agreement from METRO PCS at $889.00 including insurance fees is only worth $450 and that is all they can give me for my phone mean while I am stuck with the remaining balance to continue to pay METRO PCS, Also This has continued for a span of 2 months and I have yet to receive my new phone OR my money and NOBODY has reached out to me, The two companies mentioned above BOTH has shown Terrible customer service and Quality Assurance, Nothing has been done but phone conversations and promises while I dump hard earned money into something I no longer own, I was very disappointed in METRO PCS company for even participating in such a LOW LEVEL CUSTOMER INTREST COMPANY.They will never ever get my money again or time. and I would never ever recommened this company or service to ANYONE, not even an enemy of mine and I don't know even have any. Please reach out to this business and insure there is actually business being conducted and not abunch of games, because they will rob someone else.Desired Settlement: I desire my FULL REFUND that was purchased ($900) via METRO PCS Wireless co. So I can pay the remainder of my balance owed to Progressive Leasing Co.which is the Leasing party Via METRO PCS Wireless Co.

Business

Response:

check #[redacted] for $500.00 sent out of our ** offices on 4/**/14 via USPS

Review: It is 12 weeks today since I placed a claim with this company to replace my phone. They are the insurance carriers that my cell phone company uses.When I placed my claim, I was required to pay a $95.00 deductible as well as another sum of $381.00 that was to be deducted once the company sent me a cheque for phone replacement and I sent them back my broken phone. I was promised the cheque 6 weeks ago. Meanwhile the $381.00 has now accrued 3 months of interest. I have made dozens of phone calls to this company. Each time I am told that the cheque people will contact me within 48 hrs. This never happens. Currently I still have a broken cell phone and no promised cheque as well as having paid a deductible and sitting on a $381.00 plus interest amt. on a credit card. Not a happy camper!

Product_Or_Service: Cell phone insurance providerDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want the promised cheque so that I can send the broken phone to them and that they will then deduct the $381.00 from credit card. Thank you.

Review: Damaged phone replacement

Claim # [redacted]

Placed claim 1-*-14 advised would receive in 3 business days or less. On 1-*-14 4 business days contacted company about my product and if there was shipping information. None at this time. Asked to escalate as it is our only means of communication. Escalation took place never heard back from anyone. 1-**-14 Called again asking for info. Was sent to customer specailist that escalated again with no info on the last escalation. I called again yesterday 1-**-14 and they see the escalation and that no one has responded. Today 1-**-14 I got the dealer where I purchased the phone to get involved. the escalated again with no information.

The number 1 problem is I need a phone I was promised 1-*. Today is 1-** still no phone and not even information as to when I'll receive it.

They did charge my credit card for the deductable $150.00 on 1-*-14Desired Settlement: I need the phone overnighted and resolved imidiatly.

Business

Response:

A replacement phone was sent via UPS tracking [redacted] showing delivered 1/**/14. I apologize for the delay and for inconvenience I have refunded $100 of the deductible back to your credit card. Normally it takes 3-5 business days to show on your statement.

Review: I purchased insurance for my I phone just over a year ago. Since dropping my phone I started a claim and was offered the choice of sending in the broken phone to receive new one or pay $699.99 via CC along with $179 deductible and have a new phone sent out to me within 2 business days.

The day after opening the claim I received a message that they do not have the same model of phone and would I accept a cheque for $650. I said yes and asked for email confirmation to ensure I would receive the cheque before the I had to send out the broken phone in order to receive the CC refund.

No email ever came and 10 days later still no cheque. Their [redacted] website never gets updated and I am now losing sleep over the fact that I authorized them to take a total of $878.99 from my CC. From what I have read online on [redacted], this is a common scenario. The company never seems to have the phone to send out and gets to have my funds in their bank account while I have to wait and call and complain. Well, I contacted my CC company to dispute the charges and will also complain to Rogers who sold me the warranty. This is a scam and with well over 500 complaints online this company is bilking trusting consumers out of millions of dollars.Desired Settlement: This company needs to be shut down.

Review: Global insurance withdrew $ 179.00 from my account as a deductible for a replacement Iphone 5 as well as a pre-approved withdrawal of $475.00 to be take off when they receive my broken phone. I didn't receive a phone. I can no longer contact the company by phone or web. The pre approved charge is still in place.Desired Settlement: I would like to have my insurance policy to be honored and my product delivered. If not an option, I expect a refund for my deductible of $179.00 , the pre-approved withdrawal of $475.00 to be taken off my account and a refund for my a original policy coast !

Review: I purchased this warranty program for my cellphone a while back. I dropped my cell phone a broke the screen. I filed a claim with the global warranty group and they had me pay my $100 deductible and send my phone in to be replaced. After about a month of not receiving my phone I called them to see what was taking so long. They said they do not have my phone in stock so they will send my a check for $600. I said that is fine. How long will it take? The assured me it would only be a couple of weeks. I called them 3 times a week for about 5 months. They told me the same thing every time. They said it is processing and we will escalate this up to the claims department.... Well here I am a year and a half later with no check and the place is out of business. Even after they went out of business they did hesitate to still charge my credit card my monthly fee for their scam of a business. I had to cancel my credit card to stop payment to that place... This business is a scam and I wasted a lot of money on false hope.Desired Settlement: I would like to receive the $600 I was promised so many times. I would also like my $100 deductible back as well beings this company did not provide the services it's contract said it would.

Review: I cancelled my contract with Global Warranty Group in March of 2014 and they continue to debit my account. After numerous calls and faxes, they show the account is closed, but not response as to why it is still debiting. I cannot resolve this issue with the customer service and have not been able to speak with a manager after requestingDesired Settlement: Stop debiting my account.

Business

Response:

We apologize for the system issue that continued to charge you. I have refunded all payments after the cancellation date of 3/**/14. Please allow 3-5 business days to see those refunds. I have also spoken with my IT team and they have assured me that your credit card information has been deleted from the system so you will not see these charges again.

Review: I bought a replacement warranty from this company for my new iPhone. I broke my iPhone last week. On December [redacted], I went to the dealer and they connected me by phone with the Global Warranty Group, wireless protection program. They informed me that they had to put a hold on my credit card for the full replacement price for my phone but would only actually charge the $150 deuctible for it when they recieved the broken phne back. They were going to send me a pre paid return shipping UPS label with the phone, which I would be receiving in 3 business days. I have had no correspondense from them since that time.

Today, December **, 2013 I went to their online claim site to check the shipping status. There was the following message:

We have NOT received your broken phone. A hold has been placed on your credit card in the amount of $699.99.

Please contact us to discuss the options available regarding your replacement phone choices.

You elected to place a hold on your credit card and have the replacement phone shipped in advance of you sending in the broken phone.

We must receive your broken phone within 30 days of the claim date, or your Credit Card will be charged.

Your claim is being delayed because we have not heard from you.

To date we have not received your broken phone at the designated repair center

If you sent in your phone and we still have not received it, you should follow up with the package delivery service used.

Your phone must be received at the designated repair center by 01/**/2014.

Please contact our Claims Center at ###-###-#### to find out what your choices are regarding your replacement phone.

I called and inquired on the status, asked what they needed to discuss regarfing options and was given no information or reason why it had not shipped. They told me theywould escalate and have somebody call me back today. I called back later after still not receiving a call and was told it would take 1 to 2 business days for anybody to call me to give me a staus or escalate the issue.

The contract was for me to have a replacement phone in 3 business days since I allowed them to put the hold obnn my card for the entire amount rather than the $15o replacement deductible.

I believe they are trying to delay the rplacement of the phone, which I need to transfer my information from my old phone, before I ship it back in an attempt to collect the full replacement cost. They will not tell my why there is a delay, or what to do to get the phone shipped, they will not let me speak to a [redacted] or committ to any delivery date.

I have been without a phone for a week. I bought their replacement warranty in good faith and they are not de3livering as promised.Desired Settlement: I want them to stick to the terms of their committment and get me my replacement phone in the agreed upon time frame of 3 business days, which would be today. If there is a reason they can't, I want somebody at the company to expain it and tell me when I will have my phone.

Business

Response:

sent email to dealer We R Wireless to see if they can fill instore with brand new device.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still do not have my phone. I have had no communication iniatiated by the company to me with any response or delivery date. They are a replacement warranty company and they have no phones in stock. How is that possible or ethical. They took my money with no product to fulfill their contract. I have called them multiple times and they have not contacted me once.

They were supposed to call me back today and AGAIN I have had no response from them. It is NOT acceptable for a replacement warranty company to not have a supply of the phones they are replacing. Also, they should not have made arrangements with me for a 3 day turn around if they had no phones in stock!

I don't care who they called. I paid them for a replacement warranty and it is their responsibility to replace my phone, not the dealers.

Sincerely,

Business

Response:

We arranged with the We R Wireless store in [redacted] for the customer to pick up a brand new phone that we paid for to close out this claim. I show that the store invoiced [redacted] for the phone on 1/*/2014 so I assume the customer has the phone now.

Review: My cell phone was damaged. I purchased the cell phone replacement package through GWG Warranty. I did everything that was asked of me as per our agreement. I sent the cellular paid the $95 replacement fee in December 2013. I have placed numerous calls and they keep telling me that the accounting department will be contacting in 2 business days, while 5 months later no cheque for the replacement and no one calls back.

In April I was transferred to the Advanced Care for the GWG Warranty company and they stated that my cheque would be ready by the end of April and mailed out. Still I have called back 4 times since beginning of April and there is no update on their record.

Rogers my cell phone carrier has been calling them numerous times and with no success. Rogers has also filed a complaint with the Revdex.com in New York regarding this company.

The call centre representatives state they can send an email request. I want my money. I am out $578.00. I had to pay there fee, plus the $109.00 for the protection package and have to pay another $600.00 for a new phone.Desired Settlement: I would like the amount of the check of $578.00 and the $95.00 service fee charged to my credit card for the 5 month turnaround time in waiting for my money to be refunded.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

GWG is still practising through an unprofessional manner. I still have not received a phone call from a representative regarding the status of my claim. No one from GWG will verbally communicate why there is such a delay for the refund. I believe 5 months is an acceptable amount of time to wait to receive a refund check for the damaged cell phone. GWG confirmed in January of 2014 that we will be receiving a cheque in the amount of $578.00. If I go online to their website at [redacted] and enter in the required information it tells me that the claim is closed.

Since dealing with GWG from the beginning, their customer service is non-existent. I have been told verbally on numerous occasion from call centre representatives that someone from the accounting department will be in contact within 24 hours or the next business day and that they will submit a request electronically. After all the times myself and my husband have called no one has returned our call. So I have no reason to be confident in GWG code of ethics and turnaround time.

Myself and my husband have completed everything required of us by our contract, the company has acknowledged such and confirmed. Why is it five months later I still have not received the check?

All we want is our refund check and refund fee refunded so we can move on from this.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $578.00 sent 7/*/14

Review: I contacted the insurance company on April *, 2015 stating I wanted to end my insurance on the phone and no longer wanted it because I do not have the phone any longer. The representative that I spoke to stated that it would take two to three weeks to process and I would be issued a check in refund of the rest of the contract. I still have not received anything and I have called in every other week for an update. Today I called again and was told it would be another two to three weeks to process. I even spoke to a supervisor at ###-###-#### and he stated that there were working on it last week and to call back next week to find out the status. I paid 300.00 in full at the time I got 2 contracts for two phones that now I can't receive the difference of 1 that I ended over 7 weeks ago. Please help me in any way you can. thank youDesired Settlement: I want a refund for both contracts at this point in full. They have not held up their end of the bargain and I have not received any call from this agency and I have taken my time several times and just the aggravation of dealing with people that just continue to say wait 2-3 more weeks. For what? I have waited long enough and I have been very patient. This is unethical at this point in time.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Global Warranty Group, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I paid every month for a warranty on my cell phone. My phone stopped charging and I contacted to have a replacement sent. I was contacted and told they did not make that style farm any more. They told me what they could do was send me a $400 check to replace the phone. Then they had to put a $300 hold on my account till I sent back the old phone. This all started back in the end of February. I sent them my old phone so I could get my $300 back that was on hold. I took $600 from my income tax and bought a new phone. It has been 5 months now and I still have not received my $400 check and they are still taking the monthly fee out of my account for the insurance on a phone I do not have. I have spoke to them on the phone many times and I keep getting that it is being processed. I received an email on June ** station the my account is being monitored on a daily basis. I then emailed back again on June [redacted] and received the same answer. The last attempt I made was on July ** and They said the same thing it is being monitored daily. I just don't know what to do I don't feel it should take 5 months to write a check. I was worried if I canceled the monthly fee they still wouldn't give me my check.Desired Settlement: I would like my $400 check and to cancel the service. If they have no intensions on giving me my money then I want to cancel the service and I will never deal with them again and make sure no one I knows does either.

Business

Response:

check #[redacted] for $400.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchases a iphone 4s and the GWG warranty.

The made a claim on the phone as we had accidentally broke it. The claim details on the agreement states"If the exact model is not available, you will receive equipment of kind and quality in terms of features and technology. All replacement equipment is Class A remanufactures or New."

GWG didn't have any replacement iphone 4s available, so they would only offered to provide me a check for $600 and no phone replacement. I tried to escalating my concerns, but CWC escalation team would not talk to me in person.

A replacement iphone 4s from my provider is $650, and the contract stated that they should provide a replacement alternate device (iphone 5S). My claim with GWG has dragged out for over a month now with no resolution. I have since had to acquire an alternate phone on my own,Desired Settlement: Iphone 5S and/or refund insurance $$ paid

Business

Response:

Customer called GWG on 7/**/14 asking to cancel the claim and refund the hold and deductible. We refunded the hold and deductible on 7/**/14. Please allow 3-5 business days to reflect that refund on cc bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive a replacement phone as stated in my insurance contract with GWG (They would only provide a $$ about that did not cover the cost of a replacement device). I wish to receive a full $$ refund of the insurance that I purchase from GWG

Sincerely,

Review: On November **, 2013, I submitted a claim for the loss of my iPhone 5, black 16gb. A $150 deductible was quickly withdrawn from my account to begin the claim process. Within days, I was contacted by a representative stating no phones were available due to high demand, and I would be offered a refund for the cost of my personal purchase of a new iPhone ($600). I agreed, purchased a new phone, and was told that my refund would arrive 5-6 weeks. After 6 weeks I began contacting the company because I had not yet received my refund. I was told my "complaint" would be escalated, and I would be contacted by a rep. I recieved no return communication. I continued to contact the company on a weekly basis (now 4 months later still no solution), while always being told my call would be escalated. I have still not been communicated to, nor has additional email correspondence been responded to. I requested I be reimbursed for tax on the purchase as well as my $150 deductible due to frustration but no response. I have a credit card bill I'm excess of $1000, due to the length of time for my refund in addition to interest charges.Desired Settlement: I wish to have my original $600 refund for the purchase of the phone, my $150 deductible returned and $50 in taxes on the purchase refunded for a total of $800. If I do not recieve a settlement within 1 week I will proceed to small claims court.

Business

Response:

check #[redacted] for $650.00 mailed 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I requested my $150 deductible to be refunded. There is no reason why it should have taken 4 months for this issue to be resolved when I was guaranteed payment within 4-6 weeks. Additionally, action was taken ONLY after formal complaint through the Revdex.com. I was totally inconvenienced and will only regain respect for the company and consider the dispute rectified once the deductible is refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded your $150.00 deductible back to your credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Submitted claim on December [redacted] for broken cell phone. Global Warranty Group said they were unable to get a replacement phone and offered me a cash settlement of $550. They took the deductible from my credit card. I returned the broken phone immediately. I have not yet received the $550.00. I have called at least four times and the excuse I get is "finance is backed up". I am frustrated that while I was required to give them $169.99 'deductible' immediately, plus pay out of pocket for a new phone (which the $550 does not even cover, by the way), AND incurr the expense to return the phone because they could not send me the proper UPS labels.... 3 months later they STILL are unable to reimburse me because finance is "backed up".

Currently I live in Singapore, so it is difficult to reach me by phone. Best way is to send emailDesired Settlement: Process this 3 month old claim and send me the $550.00 as promised.

Business

Response:

Please provide the wireless number or claim file number so I can research. Also the name on the contract would be beneficial

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is the information requested by the business:

Phone number associated with the claim: ###-###-#### Claim# [redacted]

Name on the account: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $550.00 sent out of our ** offices 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. HOWEVER - PLEASE D NOT CLOSE THE CASE UNTIL I HAVE THE CHECK IN HAND. This may take a couple of weeks as my mail is forwarded from US to Singapore. Thank you

Sincerely,

Review: I signed up and paid $120 at my local Verizon retailer for a phone insurance plan with the Global Warranty Group. My phone broke and I sent it in to the company for them to replace. They received the phone on February [redacted] and it was signed for by [redacted]. I checked my bank account later that day and an additional $100 had been taken out for my deductible. I received a call Saturday, the [redacted] stating they could not locate a replacement phone and that a check in the amount of $400 would be sent to me. They provided me with no other information. I have since called them 6 times, emailed 4 times, and faxed once. Each time I have called they have told me they cannot give me a status update for my check and that my call would be escalated. Each time my call was "escalated" I was told I would receive a call from the escalations department in 24 to 48 business hours. I am yet to receive a call back. This is frustrating and quite frankly smells of a scam. I noticed they are rated with an A+ for the Revdex.com and I don't quite understand as I have found other complaints very similar to mine online.Desired Settlement: I would like my check for $400 overnighted and I would also like to be refunded my $100 deductible as I have been waiting for over 3 weeks. This is absolutely ridiculous and disgusting.

Business

Response:

check #[redacted] for $400.00 was mailed out of our ** offices on 3/*/14

Review: I purchased a warrenty with Global Warranty Group though Rogers to cover my Samsung Gallaxy S3. I lost my phone, filed a claim with Global Warranty Group, and was told that they did not have replacement phones at the time but offered me a cheque to cover the cost of my lost phone. This occured in November of 2013, and I was told I would receive a cheque within 6 weeks. Global Warranty Group right away charged me a $90 deductible. It is now April of 2014, and I have made several phone calls to customer service and the Advanced Care Team at Global Warranty Group regarding not having received the cheque yet. I have been told that they are "not used to sending cheques" therefore it is taking longer than expected. Several times customer service representatives have promised me I would receive a call back within two days regarding an update on the status of my cheque, and no one calls me back.Desired Settlement: I expect to receive a cheque with the ammount promised to me to cover the cost of a replacement cell phone ASAP. Also, because it has now been over 5 months since the date of my initial claim, I would like to be reimbursed the cost of my deductibe to make up for the huge inconvenience.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Being asked to be patient as I wait for a cheque that was supposed to be issued to me 6 weeks from my claim date, which was many months ago, is not a resolution. It is unacceptable that the warranty service I paid for didn't hesitate to charge me a deductable as soon as I made my claim and has failed to follow though on their payment. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $525 sent 6/**/14

Review: The Global Warranty Group was supposed to send me a replacement phone for $95. I payed the $95 and they told me they didn't have the correct phone in stock so they would send me a cheque for $550 instead. It's been several weeks now and I have still not received the cheque.Desired Settlement: I would like the GWG to send me the money they were supposed to weeks ago.

Review: On February [redacted], 2014 I lost my iPhone. I had an insurance policy with the Global Warranty Group to cover loss and/or damage. On February [redacted] I placed a claim for a new phone, going so far as to purchasing a low grade substitute phone for $50 while I waited for the replacement. I was charged a $179 deductible. On February [redacted] I received the following email:

"Dear [redacted],

Thank you for choosing The Wireless Protection Program. We are pleased to inform you the deductible for your Lost cell phone claim has been approved and completed.

Your credit card was processed on 2/**/2014 and a charge of $179.00 was placed on your credit card from Global Warranty Group.

Shortly, you will be receiving an additional email containing the shipment tracking information for this cell phone.

The Wireless Protection Program Claims Department

Please do not respond to this email as this email box is not monitored."

After about a month I followed up with a phone call, as I had not received any follow up emails. The representative I spoke to said the phone was no longer in production and that Global Warranty Group would be issuing me a check for $650. In subsequent phone calls, of which there were atleast 5, between March and May, each representative could not give me any information beyond the fact that the check was in process. All they could do was sent a request to the accounting department for status updates. However, I did not receive any updates. In July, after a very thorough phone conversation, I received the following email:

"Dear Global Warranty Customer,

We appreciate your patience; we apologize for the delay in getting your check to you. Your business is important to us; let us explain why there has been a delay in getting you your check. We realize that not all our customers have iPhones, but Apple stopped making the iPhone 5 last year. We were not prepared for this; we are in the business of sending phones to our customers and not checks. We are offering checks on a daily basis and at this time our accounting department is overwhelmed with processing these checks. We guarantee you that you will receive your check however at this time we do not have an ETA. We are having checks mailed on a daily basis and we are working hard to get these checks processed for our customers.

We have submitted a request to our accounting department to get the status of your check.

Thank you

[redacted] | Escalation Representative [redacted] | fax [redacted]

This email is intended only for the person(s) to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of Global Warranty Group, LLC. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Global Warranty Group, LLC accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email."

As of today, September [redacted], nearly 7 months after my claim was submitted, I have not received my check for $650 or even any updated information via email or phone. Upon investigating this company, it appears to have happened to many of their clients.Desired Settlement: All I am looking for is the $650 check that I was promised 6 months ago.

Review: GWG (global warranty group) companies

I buy Iphone 4s black protection plan from this companies which is lost and stolen is covered to

After that I lost my phone middle of dec 2014and apply for complain

I do all requirement for claim which is

Local police report (you need I will give u )

Companies detectible fee which is $179.00 that I paid on dec**-2014 and they guys send me

email they receive deductible.

after they guys said to me they don't have Iphone 4S

So they give me $600.00 certified check

So I go and buy new phone

After that time I call allots of time there toll free coustomer service no.

###-###-#### and ask about my check

They guys not tell me proper whats going on with my claim

And second thing they always said to me our claim department contact with u with in 2-3 working days

And these working day not come.

I have not big income sources

I m soo depressed from this companies

I have all proof if u need I will email you

Please contact with this companies and stop them eat people money

And please I want my money back from this fraud companies

Thanks for listening my complaint

Thanks

Business

Response:

check #[redacted] for $600.00 sent 6/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

hello sir

I receive check yesterday $600

Thanks allot. I m aware in future from like this companies

Thanks Again

Sincerely,

Review: In June of 2013, I purchased an Iphone 5S from Verizon Wireless and was offered a warranty insurance through the Global Warranty Group LLC (GWG) in the amount of $200.00 (paid up front) for a 2 year warranty on the Iphone 5S. On December **, 2013, I filed a claim with the Global Warranty Group LLC (GWG) for the Iphone 5S, which had been stolen. I faxed over to GWG, a copy of the police report and paid them the $180.00 deductible (which they took out of my account, that day via use of my debit card). I was told that I will be receiving a check within 7-10 days in the amount of $650.00 for replacement of the phone because they could not locate an Iphone 5S. I called on January **, 2014, and was told that the check was mailed. So, I waited another 2 weeks, before I called back, because I had not received the check. I was told that the accounting department is behind due to the issues with the Iphone 5S and that it is taking longer than expected. I called again on February **, 2014 (spoke to [redacted])....and was told the same thing about accounting. I called again on March **, 2014 (spoke with [redacted]) and was told the same thing. I called again on April **, 2014 (spoke with [redacted]) and once again was told that accounting is backed up and she will, along with all the other representatives I have spoken to since December of 2013, that they will put an expedited request for my reimbursement check to be issued. I have asked on every phone call, if I could speak to a [redacted] and was told either, the [redacted] wasn't available or that the [redacted]s do not get on the phone with consumers (told to me by [redacted]). I asked for their 1-800 phone number, because at the time that I purchased this insurance, I was told they are open 24/7. (Their website even states this). The only number I can obtain from this company was ###-###-####. Which only has call hours from 9a to 5p. The representative ([redacted]) could not give me the 1-800 number, because she claimed to not know it. I asked to speak to someone in accounting and was told that they do not take calls either. What kind of company is this?

This company, Global Warranty Company LLC was paid $200.00 for my purchase of their warranty program, and $180.00 for the deductible for my claim, and I was told I was going to receive a check within 7-10 days in the amount of $650.00 for replacement of my phone, because they could not replace it. This has been on ongoing struggle to obtain what is rightfully mine. This company is a SCAM. Is this even a real company, because I have never seen a company do service like this. This company should be shut down, for their ethics. I have read many complaints about this company. I've even gone back to Verizon Wireless, who sold me the warranty and they said they no longer offer GWG's services because of all the complaints. I'm now thinking to obtain an attorney, to get my money returned, which I will be requesting all attorney fees and court costs be paid by GWG.Desired Settlement: Not only do I want the amount of the cost of the phone which they claim is $650.00. I want to reimbursed for the $180.00 deductible. And if I need to obtain an attorney to bring action against GWG, I want to be reimbursed attorney fees along with any court costs.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept GWG's response at all. As I've stated in my original complaint, this problem has been going on since December **, 2013. I've spoken to their representatives and they either can not help me or they don't know what answer to give me. I paid $200 (in full) for insurance coverage, which GWG had no problem accepting my payment for cell phone insurance coverage. When Imade a claim, GWG immediately withdrew $180, from my checking account, for their deductible. As I'm yet to receive my check for $650 to reimburse the phone that they could not replace. I think waiting almost 6 months, with no correspondence on GWG's part... Is patience enough. I do not want this complaint to be deemed resolved until I receive the $180 deductible and the $650 check for the phone I never received. If I have to.... I will hire an attorney and GWG will be responsible for attorney fees as well. DO NOT CLOSE THIS CASE.

THIS COMPANY IS A SCAM AND SHOULD NOT BE ABLE TO SELL ANYTHING TO CONSUMERS e]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check

#[redacted] for $650.00 sent 5/**/14