Global Warranty Group

Review: I bought a wireless protection program from [redacted]. He works for [redacted] in [redacted] - [redacted]., [redacted]. Phone number ###-###-####. This is a [redacted] authorized Dealer. The wireless protection plan is through Global Warranty Group. I bought the coverage on Sept. **, 2012 for $149.99 plus tax. On Jan. *, 2014 I call GWG Warranty [redacted], Limited and file my lost phone with the police case number. I had to pay a deductible of $179.99. I waited for a few weeks but still nothing has happen. So I call again (###-###-####) and this time they told me that they don't have any iphone 5 to replace my lost phone. They ask if I'm willing to accept a cheque for $750. I said okay. I still didn't see my cheque. I almost call every second week to see why the cheque has not sent to me yet. They keep on saying that they are working on it and the accounting department is very busy. I email them and a person name [redacted] (###-###-####) email me back and said she will escalate this matter. I waited and still no cheque. Eventually the (###-###-####) doesn't work anymore around July. I email [redacted] and no response. I call her number (###-###-####) and couldn't reach her.Desired Settlement: They should give me a compensation on top of my $750.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].Sincerely,[redacted]

Review: Cellphone Warranty - I submitted a claim on 5/2014 (claim # [redacted]) regarding a broken Note2 Samsung phone. Global Warranty Group (GWG) per contract was to send a replacement phone within 3 working days. I was told to expect the phone in the mail shortly and when received to mail by broken phone back. I charged $75 at the time the claim was submitted as part of the warranty. After two weeks the phone had not arrived so I called GWG back to inquire. I was told a suitable replacement could not be found and the GWG's final offer was a check for $575. I was satisfied with this resolution although inconvenienced by the delay. I was told the check would be sent immediately. 30 days after the initial filing, I called again to follow-up on the status of the reimbursement check and was told that accounting was processing my check and I would receive it shortly. I also called specifically to ask about whether I would be charged the fee for not returning my broken phone within 30 days. I was told I would not since the reimbursement check had not been sent. Two days later, I found a $300 charge on my credit card.

60 days after filing, I emailed again asking for an update and have received no further communication.

During the past 60+ days, the $75 and $300 charges have remained on my credit card and I have been forced to find a replacement phone costing me $200 not including the lost time and transportation. The GWG has failed to deliver on their contact in a reasonable timely matter has charged me $375 in the meantime.Desired Settlement: $300 + $75 + $575 + $200 = $1150

Check in my name delivered within 14 days.

Business

Response:

check #[redacted] for $550.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not removed the $375 charge placed on my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted] - is my address.

I have claimed on January for cheque/replacement phone yet I still did not get it

###-###-####.

My contact number is ###-###-####.

I want my cheque worth $630Desired Settlement: $630 as they promised

Business

Response:

check #[redacted] for $630.00 sent 6/**/14

Review: I purchased a warranty with Global Warranty Group through the [redacted] Rogers Wireless location. After submitting a claim via telephone on Feb. ** 2014 to replace my broken phone as the contract states and paying a $95.00 deductible, they tell me that they can't find a replacement phone and will mail me a cheque for $578.00, as long as I send them my broken phone. I agree to this and send away the phone. They received the phone on Feb. ** 2014. When I called to ask about the cheque they tell me it should have been mailed and someone will get back to me within 48 hours. No one ever called me. I have called 9 times and received the same response every time as well as the person telling me they would email "escalations department" telling them its urgent. To this date (Mar. ** 2014) I have never received an Email or a phone call regarding my claim.Desired Settlement: I want the $578.00 they said they would pay me as well as the $95.00 deductible back for the terrible service I have had with this company.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

GWG did contact me and left a message on my phone saying they were really busy and that they would send a cheque as soon as possible. However I have heard them say that before. I got that phone call about 3 weeks ago. Still nothing in the mail to date though. Other than that, that is all the contact they have made with me since the original complaint.

Sincerely,

Business

Response:

check #[redacted] for $578.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received a phone call on Wednesday July **, 2014 stating the cheque would be sent. I can get back to you when I receive it to be certain.

Sincerely,

Review: After filing a claim to arrange a replacement for a broken phone, Global Warranty Group incorrectly processed a 699.00 charge on my [redacted] card. The broken phone was returned as promised, however the charge remains on my [redacted]. I have tried to contact the company on multiple occasions however have had no response.Desired Settlement: I would like for GWG to remove the 699.00 charge on my [redacted] card.

Review: I had bought cell phone insurance through Global warranty group. I had put a claim in on December **, 2013 for a new replacement phone. Global warranty group had collected my deductable fee and had also charged me for a $381.00 hold to ensure they get the old phone back. They had put the charge on my credit card on December **, 2013. I had waited until after New Years to get my new phone or a call and neither had came. So I called Global Warranty Group and inquired about thestatus of my claim. They had told me that they were processing the request. I called back in another two weeks, cause yet again I had not heard any response. The second or third time I had to call them, they claims department employee had told me that they can no longer get the Samsung Gallaxy S3. So I had asked why I had not been called and told this? The lady appologized and I asked if the could replace my phone with the Samsung Galaxy S4? It was another few days to a week and I had not heard any response. So once again I called them back and asked what the status was on my claim? The employee had told me they cant get the S4 for a replacemnet and that they would have to send me a cheque for the replacement cost of the phone. At this time I was upset and said ok to the cheque. That was on January [redacted] 2014. As of now I am still waiting on the cheque to arrive or to even be told that it has been written and in the mail. To this day, May ** 2014, I have been calling the company every three daysto a week to try and get an answer. The only thing I get is the escalation team and they can just send up an escalation to accounting department. I had asked for a number for the accounting department and they could not provide me with one. They had given me an email which I had written and sent but did not get a reply. I am out of options for trying to get an answer. I have been paying interest on the credit card charge of $381.00now for 4months and Global warranty group will not reimburseme for that. I had only been contacted twice in the 5 months that this claim has been opened. The one lady who had contacted me back had said that they would refund my credit card the $381.00, but she then found out she couldnt because it had been longer than 170 days that you have to dispute a credit card charge. Now she tells me that they will have to send me a cheque to pay back the $381.00. I am now irate because I have been waiting 4 months for one cheque and now I will have to wait for another cheque how long?

I have been very professional when dealing with the escalation team. I have been told that by a number of their team.Desired Settlement: I would like to get this situation all cleared up as it is adding stress and frustration to my life. I thought this route might help my case get solved a little quicker. I am frustrated beyond belief. I had been told it was a software issue and that there is a back log of cheques to write. At what he same time if there is a back log that has taken 4 monthsto catch up on, if it was my company I would be telling employees to work on weekends to solve this issue.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:]

I dont believe this is any different than what I have been told on the phone. It doesnt help me at all in figuring out when I will receive the check. I have already ordered a new phone and am waiting for the money to replace my phone so I can return the broken phone and get the deposit back which I have been paying interest on for 4 months now.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $578.00 sent 7/*/14 via USPS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an insurance plan from Global Warranty Group from my cell phone carrier that was supposed to cover two purchased smart phones. I made a one time payment for the coverage of over $300. About 6 months after I had the insurance plan I had an accident with my phone. I contacted Global and based on the insurance plan I had to send a $100 deductible and the damaged phone. This occurred in November 2013. The company later let me know the phone I sent they didn't have a replacement for and that they would send a check for the value of the phone. This has been over 6 months ago and I have called weekly to get a resolution and customer service cannot help me but they informed me that they are sending messages to the relevant department but I have yet to speak with someone that can help me with this issue. At this point I am out almost $500 sent to Global Warranty and I still don't have a phone and the amount they want to refund me is $500.Desired Settlement: The desired outcome would be a refund promised for over 1/2 year now sufficient to purchase another phone of the same type or better. Also the amount that they gave for the refund is insufficient to purchase the same model of phone that I sent to them (Samsung Note 2).

Business

Response:

check #[redacted] for $550.00 sent 6/*/14

Review: I filed a claim on Feb **, 2014 to replace my cell phone. The company offered me $600 in place of a replacement phone. They said they would send a cheque. I have not recieved a cheque for any amount yet. I also had to pay a deductible of $95, which I have been paying interest on ever since.Desired Settlement: I want the promised $600.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:There has been no concrete action, simply asking me to be patient and continue waiting for a cheque that has not been received in what is now almost 3 and a half months. I would like my cheque to be mailed out immediately.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In April of 2013 I purchased a warranty with global warranty through rogers wireless. I was told if I paid $110 I would be covered for 2 years, if anything happened to my phone(lost, stolen, broke) I would get a new one no questions asked. In late august 2013 I lost my phone. I contacted global warranty and they had said I need to make a police report, so I did. I called back with my report number and information and they said I would be changed a processing fee of $95 on my visa. I never recieved a call from the company regarding my phone. When I attempted to call them they told me that they did have any phone in stock so they would be sending me a cheque for $650(which doesn't even cover a new phone) I emailed their customer service and no

One has ever got back to me. Everyone I call they don't know what's going on and they said they will call me back and no one ever does. I written them a letter and have sent it through the mail and I haven't gotten a response from no one.Desired Settlement: I want the cheque they said they would send me and haven't yet. It's been almost a year!

Business

Response:

check #[redacted] for $650.00 sent 6/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, I still believe that this is just a settlement because the $650 doesn't cover the full price of the phone. I still have to pay taxes on the phone which will cost me $100+. If they had the phone I wouldn't have to pay any money out of my own pocket. But instead I paid a processing fee of $95, it's the most expensive warranty I've ever purchased.

Sincerely,

Review: I am submitting a copy of the communication that I sent to the company. I have never been so disappointed in lack of reliable information and inability to speak to a [redacted] or another department to obtain additional information or further clarity regarding the process. In addition, the Company has a $300 hold on my card as a guarantee that I will return the broken phone in a certain timeframe when the promised cell phone has not even been processed for delivery. This is completely unacceptable.

Dear Sir or Madam:

I submitted a claim on Monday, February **, 2014 with one of your quality care personnel. I was told the phone would ship the next day. However, the phone was not shipped and therefore, I followed up with a call to another quality care person and was informed that the phone had to be processed and that it was guaranteed to be received by Thursday. I suggested that I should expect the phone by Saturday, since the delivery time was now Thursday. The representative was adamant that she was saying Thursday to be on the safe aside and that the phone may actually be delivered by Wednesday, February **, 2014.

Today is Thursday, February **, 2014. I asked my husband to check the tracking data earlier today and he indicated that no activity was noted. He called the Global Warranty Group and he was informed that the phone may or may not be in stock and that the center would escalate this claim.

This type of misleading miscommunication is completely unprofessional and completely frustrating for the customer. When I asked to speak with a [redacted] or a department where I may lodge a complaint, I was informed that there is no manger to speak with and that I may follow-up at globalwarranty group.com.

I have never been so completely lied to about a product replacement in my entire life and I will never recommend this company to provide wireless protection to anyone. It is a shame that you are associated with Verizon.

I would appreciate anyone with any credible information to contact me about the disposition of the replacement of my cellular phone.

Claim Number: [redacted]Desired Settlement: I would like my hold to be removed. I would like an apology for clearly inept customer service. I would like customer service to be trained on the process so that they understand that the data the representatives convey will be taken as true. I would not be this upset if the process had been explained and I had the expectation of possibly delays.

Finally, there has to be an opportunity for the customer to follow up with a senior personnel to discuss the situation. I have never experienced such lack of "quality care."

Finally, I would like my cell phone replacement in a timely manner.

Business

Response:

PO [redacted] was sent to your We R Wireless dealer to provide a brand new device and bill GWG due to our lack of inventory. You can pick up your phone at the WE R Wireless location at [redacted] or call them at ###-###-####

Review: Purchased extended warranty through [redacted] on my Samsung S4. My screen cracked and proceeded to file a claim on March *, 2014 with Global Warranty Group. They told me that my phone was not available and would send me a cheque for the value of the phone for $700.00. They proceeded to bill me 95.00 for the deductible (that I was aware of and am not disputing), but it was my understanding that they would bill me $381.00 for the price of the broken phone that I am to return when I get the cheque and purchase a new phone. Instead they charged me $381.00 immediately. I have made numerous calls and have escalated the claim at least 3 times. NO ONE HAS RETURNED MY CALLS OR HAS GIVEN ME ANY INFORMATION TO WHEN THE CHEQUE WILL BE SENT OUT. They also have given me a claim number to check claim on line and the info does not correctly reflect where my claim is. It says my claim is closed when it is not.Desired Settlement: Cheque for $700.00 to replace broken phone. and a credit on my visa for $381.00. It is their fault that there is a delay not mine. When they send me the cheque for the $700.00 and If I don't return the broken phone...then they should charge me. This is unacceptable business practice.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have waited long enough. I want a definitive time of when the check will be released in writing. I have made 4 escalations and not one of them have been responded to. No one has called to resolve this issue. I want someone to call me that can resolve this. I have been patient enough. This claim was filed on march [redacted] 2014.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My claim was received for a new IPhone 5 on February [redacted]. I was charged $179.00 at this point. I was later told they no longer had the IPhone 5 in stock. I opted to receive a check for the retail value. I have repeatedly spoke to the company about the status of my check to no avail. It is not August [redacted] and the Phone number and website are not working.Desired Settlement: I would to receive the check owed to me for the full retail value of the IPhone 5, $550.00.

Review: On March [redacted] my husbands Samsung Galaxy 4s was damaged beyond repair, so I contacted the company for a replacement. They offer to send the phone right away if they could take a deductible of $380.00. My husband uses the phone for work and it was very urgent to get the replacement ASAP. So I agreed to pay for the deductible which I was told I would get back when they receive the old phone. After a week, I had not received the new phone so I contacted them. I was informed that they had no phones available to replace my broken phone instead they offered me a cheque for $699.00. I agreed and was told 7-10 business days. Its been about 4 weeks now and still have not received a cheque. I have called them 3+ times a week and every time I have been told they were "escalating my claim" and I would receive a phone call in 48 hours. Still waiting for that call back.

I live in Canada and have been dealing with the Canadian Call Centre. Every time I call, I am told there was no way to contact the accounting department (New York office) and that they don't even have their phone number. I have been told on numerous occasions that my claim will be escalated and that I will received a call back. No call received yet. I called again today and demanded to speak to a supervisor and she told me she would write them again and tell them I had not received a phone call back. This whole company seems to be fraudulent. How can they not have a phone number? How can it take 6+ weeks to write a cheque? We are going to have to pay for a new phone out of pocket and can't really afford it.

I researched online and many other people are experiencing the same problems. [redacted]Desired Settlement: I would like the $699.00 replacement cheque sent immediately via courier. I would also like a refund for my $380.00. I do not trust this company and do not want to have to wait months to receive a refund. I will send the old phone back to them immediately.

Review: I purchased a phone insurance plan from an insurance company called [redacted] went out of business, but I was informed that all policies which were sold by [redacted] are underwritten by [redacted] and [redacted] and all claims are under the responsibility of Global Warranty Group. Upon calling Global Warranty Group to confirm this information in May 2014, they confirmed that they are indeed responsible for all insurance plans sold by [redacted] However, now Global Warranty Group and [redacted] and [redacted] are both refusing to answer their phones and to reply to any emails sent to them. I have tried every customer service phone number as well as all individual extensions at these companies and no one will answer their phone nor return any messages left for them regarding my phone insurance plan. They have clearly demonstrated that they have no plan to honor my insurance plan.Desired Settlement: I would like them to repair and/or replace my phone as is required under the insurance plan that I have with them.

Review: I purchased this warranty through Rogers Wireless for $109.99+tax. I paid the $95 ded. in March to have my phone replaced, now Aug and no phone or $.

I purchased this GWG protection plan for my Blackberry Z10 through Rogers Wireless In Feb 2013. this gave me an extra 2 years warranty. In March 2014, I contacted GWG Protection Group to have my phone replaced as it is not working properly. I was told that the Blackberry Z10 was no longer available so they would send me a cheque for $523.00 to replace my phone. My complaint, at the time, was the phone is $649.99 to replace. They "escalated" my complaint many times with the promise of contacting me within 48 hours each time I complained. No one ever contacted me. I had to contact them each time. Then, they asked that I pay the $95 deductible up front as well as a refundable $381 to ensure that I returned my broken phone. Finally, in May, I emailed [redacted] complaining that not only did I pay $109.99 for the warranty, but I am now out $95 for a deductible and $381 until they receive my phone. they now have $586 of MY money. I could have purchased a new phone on my own by now. She did refund me my $381, but I still have not received my cheque for $523 to replace my device, nor have I received any update and my emails are no longer answered. This is now August **/2014.Desired Settlement: I am seeking my $109.99 + $95 refund for the purchase of the warranty and/or my cheque for $523 which which was promised to me back in March 2014.

Review: I purchased a phone and paid extra for an extended warranty. Recently my phone broke (cracked screen) so I took it in for repair and was told the store isn't responsible anymore and I would have to send it in to a third party (Global Warranty Group). I called Global Warranty Group (GWG) and had to pay an extra $100 plus $25 for shipping to send the phone in and was told I would receive a refurbished phone within 2 days of receipt of my broken phone.After a week of waiting I called GWG and was told they didn't have any phones and would like to offer me a cheque for the value of the phone. I accepted and waited an additional 2 weeks.Last week I called them to follow up and was told the cheque is in process and they cannot tell me when it would be sent. I asked to speak to a [redacted] and was told there is none available.I went back to the Rogers store in [redacted] mall where I bought the phone and warranty and spoke with the [redacted]. I told him I wanted to file a complaint with the [redacted] of his company and was told I could not but he would speak to them and I can call back and find out what the result was. Now I cannot get a hold of him and the staff at the store are unwilling to give me the phone number of the area [redacted].Today I called Rogers from my phone and explained my situation to a rep named [redacted] and was told that the only thing I can do is to look up the number for their head office on my own and try to get a hold of them to file a complaint.I am obviously getting the run around and I've obviously been scammed and I'm not sure what else to do except file a chargeback with my credit card and cancel all my services with Rogers and switch to another carrier and hope for better service.

Product_Or_Service: Other /Samsung Galaxy S III/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I want the money back for the value of my phone that I sent in at the very least and it would be nice if Rogers would own up to their terrible service and let me switch carriers without paying a penalty.I've been such a loyal customer until now and they should have no reason to comply. The value of my phone is $600 and I spent close to $300 extra for the warranty and wasted a lot of time and gas trying to rectify this situation.

Business

Response:

check#4[redacted] for $578.00 was sent to customer 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid close to $300 for this "warranty" which left me WITHOUT a phone for over 7 weeks (and counting) which I still pay my phone company $80 a month for!

My phone company (Rogers Wireless) has refused to accept any responsibility which means that every time I have gone into the store, called a [redacted] or called the head office I was repeatedly told that it is not their issue and they refused to let me cancel my service without paying $500 cancellation fees and to date I have not received as little as an apology from either Rogers or Global Warranty Group. My last call to Global Warranty Group allowed me to "escalate" my claim which meant I was told to wait 48 hours for a call back from their "escalation department". It has been almost two weeks and I still have not received this phone call.

How is this "warranty" protecting me or my phone from damage? It has caused more damage than it is worth. I could have EASILY used the $300 to purchase myself a phone in time to keep receiving the services I pay Rogers for. The fact that Rogers and nobody else on the planet will accept responsibility has caused me to ONLY BLAME MYSELF for inviting these scam artists into my life to cause a great deal of stress financially and otherwise.

I will never purchase another warranty as long as I live and I will not be satisfied until I am compensated for the damages I suffered and until all parties involved accept responsibility for their part in this.

Also, please note that even though this check was supposedly mailed out a week ago I still HAVE NOT RECEIVED it. I was promised a replacement phone or a check in 2 BUSINESS DAYS and it has been just about 2 MONTHS. Completely unacceptable to say the least!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded your deductible of $95 back to your credit card for the inconvenience.

Review: My phone( Nokia Lumina 920 ) broke at end of November 2013 and since that I had a wireless protection plan with GWG I iniated the process to get a new one.I sent my broken phone to the adress that they told me. Everything was fine till They told me that they didn't have nokia lumina 920 available so they told me that I will be better to go purchase one and by the mean time they will give me a cheque of 600$ and it will take 4-6 weeks and this was early December 2013. Since January I called at least 7 times for them to tell me that the only thing they can do is to send this to the escalation department which they should call me back 1-2 buissness day and they NEVER CALL ME BACK to know what is going on. I purchased a new phone on with my credit card but I did pay interest and I had to pay it from my own pocket. I asked them to talk to a [redacted] and the only person they had is an advanced customer and they told me the same thing over and over so it seem that I CANNOT even have a status on this. I just want my money back and also for futur customer like me that they at least give calls back and not let people in the dark like this. I went to see online as well to see if I was the only and unfortunatly there is alot more poeple there that they are on the same boat that I am.

Im not too sure in which category this complaint fall under but they didnt honor their words about time line they would mail the cheque and also failed at many many time to respond or get back to customer when told so. Also I dont have all the dates that I called but I know I called 7 times at least since ** Nov 2013 and the past 3 weeks I called like 5 time and still didn't get any phone call back or cheque.Desired Settlement: I want to get my 600$ cheque and also that they honored their words or if they cant at least to not leave people in the dark like this for the futur costumer.

Business

Response:

check #[redacted] for $600.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To this date I still didn't received any cheque so far and it already been 5 business day from the day they supposedly mailed the cheque. It will be easy to say they mailed it when they might haven't done it so just to make sure I will resolved this complaint the day I WILL received my money my the mail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. They were lying when they said the mail the check in march cause I only received it in May so for me is unacceptable and also not being able to give call back to at least know what is going on. This buissness is far away to be professional and in good order. I received finally my cheque after 5 months of calling , waiting , emailing, Revdex.com process when they said 4-6 weeks and the responses I had was lies, it is really unacceptable. Hopefully GWG will get the stuff together for the futur clients. Bad experience with you guys and becasue of that I WILL NEVER RECOMMEND you as a buissness and WILL strongly suggest to other people to stay away from GWG company.

Review: I paid $200 for a two year wireless protection plan for my Galaxy S4 phone through Verizon Wireless in April. My phone got damaged while I was in school, so I mailed the phone off on October ** 2013 via the post mark by GWG. It was sent via UPS, so the whole week, I called the customer service desk, to see if the damaged phone arrived. Each time I called, I was told that the phone have not arrived. So I called on Friday of that week and after calling UPS and utilizing the tracking number, I called GWG around 6 p.m., I cannot recall her name, but I was in informed that the damaged phone was there waiting for processing since the fifteen which was on a Tuesday, and that they were waiting on me to pay the the deductible. Not only was it not showing on the UPS website that the phone has been delivered but I did not receive a phone call. I paid the 75$ deductible to have my new phone shipped to my address that was provided. Two weeks went by and I have not receive anything, so I kept calling to check on the status of the phone, then I received a phone call that my phone could not be replaced, so therefore I would get a check for the replcement value of $642.00 for the phone. It is the ** November. So, I do not have a phone nor the check to replace the phone. It has been over a month now, I am still waiting on the check. I just want the check for the value of the phone or the phone itself. This is ridiculous, because the protection plan guranteed a return 3-5 business days. It is unfair that I do not have a phone or the money to replace it. Everytime I call, I am being told that they are still processing the check or they are working on it. I just want this resolved soon.

Business

Response:

Check was sent via UPS tracking [redacted] on 11/** and will be delivered 11/**/13. I have refunded the deductible of $75.00 for the delays.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Complaint has been resolved.

Sincerely,

Review: So I have an issue with this company where I had a Samsung Galaxy S3 and their warranty service covers lost stolen broken phones, and mine was lost. So call them, hold up my end of the bargain by giving them a police report etc etc. And their warranty says they will send out a phone within 1-2 business days. I get a phone call 2 days later (after they take my 100 dollar deductable) and they tell me that they dont have my phone in stock and will send a check for 475 dollars (which doesnt cover the cost of shipping and the cost of the phone) the actual cost of the phone is 500 dollars (not including BC/Canada taxes). I ask them if they can cover that, and they say no because the warranty only covers you for the same model or equal value and will no cover the taxes. So I say fine how long will it take for me to recieve the check, they tell me 7-14 business days! When their website and flyer says 1-2 business days.

Im am outright getting completly ripped off by these guys. And a complete misrepresentation of their products and services. I dont feel that its fair that im getting compensated for less than what ill have to pay and have to pay the taxes on top of that, as well wait 7-14 business days when their website says 1-2 busines days.

Here is the link to my cell phone provider website (they are giving me the cost of the phone with prepaid service when I dont have prepaid service I have the monthly service so its $500 plus tax) so 475 is ALOT less than what I should recieve.:

Also here is the link to their website and their information on their warranty policy which clearly sets the expectations of what phone I should receive and how long I will have to wait to get it. I should also be compensated for the extra amount of time I had to wait for my new phone as well:

[redacted]Desired Settlement: I would like be to refunded the ENTIRE amount for the cost of my phone (500 dollars) plus the 12 percent tax (GST and PST) of that 500 dollars. And have this done in LESS than 7-14 business days as their website says 24-48 hours. As well I would like to be compensated for the inconvience of all this as well.

It is completly unfair what they are doing as they are not meeting up to their end of the bargain by giving me another Samsung Galaxy s3 and making me wait even LONGER because they dont have my phone in stock when their website garuntees 24-48 hours.

Business

Response:

Check was sent via UPS on 11/**/13 tracking [redacted] will be delivered today. I have also refunded the $95.00 deductible back to the credit card. It will take 3-5 business days to show on the customer's credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased their cell phone insurance plan and they have not dealt with my claim in a satisfactory manner.

Product_Or_Service: Apple /5/6 G Super Plan

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like to receive my 750.00 cheque that they said they were sending me. When I started the claim they were supposed to send me a new phone and they didn't. When I called to inquire as to why I hadn't receive my phone yet they told me they didn't have a phone to send me. They then offered me a cheque for 750.00 instead. That phone call happened on July [redacted].