Global Warranty Group

Review: I filed a claim on Feb **, 2014 to replace my cell phone. The company offered me $600 in place of a replacement phone. They said they would send a cheque. I have not recieved a cheque for any amount yet. I also had to pay a deductible of $95, which I have been paying interest on ever since.Desired Settlement: I want the promised $600.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:There has been no concrete action, simply asking me to be patient and continue waiting for a cheque that has not been received in what is now almost 3 and a half months. I would like my cheque to be mailed out immediately.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Cellphone Warranty - I submitted a claim on 5/2014 (claim # [redacted]) regarding a broken Note2 Samsung phone. Global Warranty Group (GWG) per contract was to send a replacement phone within 3 working days. I was told to expect the phone in the mail shortly and when received to mail by broken phone back. I charged $75 at the time the claim was submitted as part of the warranty. After two weeks the phone had not arrived so I called GWG back to inquire. I was told a suitable replacement could not be found and the GWG's final offer was a check for $575. I was satisfied with this resolution although inconvenienced by the delay. I was told the check would be sent immediately. 30 days after the initial filing, I called again to follow-up on the status of the reimbursement check and was told that accounting was processing my check and I would receive it shortly. I also called specifically to ask about whether I would be charged the fee for not returning my broken phone within 30 days. I was told I would not since the reimbursement check had not been sent. Two days later, I found a $300 charge on my credit card.

60 days after filing, I emailed again asking for an update and have received no further communication.

During the past 60+ days, the $75 and $300 charges have remained on my credit card and I have been forced to find a replacement phone costing me $200 not including the lost time and transportation. The GWG has failed to deliver on their contact in a reasonable timely matter has charged me $375 in the meantime.Desired Settlement: $300 + $75 + $575 + $200 = $1150

Check in my name delivered within 14 days.

Business

Response:

check #[redacted] for $550.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not removed the $375 charge placed on my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased a Warranty for Samsung Galaxy 3, phone number ###-###-#### (this is no longer a working number-so it is not personal information) in my son's name , [redacted].

In February, 2014 phone was smashed, we phoned to make claim and were required to provide a $200 deductible plus the cost of the replacement phone immediately, and advised a replacement phone would be delivered in 24-48 hours. We were instructed once they received the damaged phone the cost of the phone would be reimbursed. (which it was) We waited ten days an no phone arrived. When we called they stated that they had sent a text to the phone (which was not working and had been mailed away) to advise that the phone was out of stock and they would be mailing a cheque for $576 U. S. funds instead. WE have been waiting ever since. I have made several phone calls to their customer service centre and an repeatedly advised that the cheque is being processed, and that they can escalate my complaint. I have repeatedly asked to speak to a supervisor or someone in accounts or management, but have been repeatedly told that is not possible. I went to the Telus Dealer where the warranty was bought, but all the assistance they would give me was the Global Warranty Group customer service number.Desired Settlement: Payment of minimum of $576

I also believe that interest should be paid on tis amount, as my son is required to pay interest on his outstanding bill with [redacted]

Review: I have an extended cell phone warranty with Global Warranty Group LLC which I purchased through [redacted]. I made a claim on 05/**/2014 because the power and volume buttons on my phone had stopped working. They accepted the claim and processed it however they were unable to find a replacement for my phone and offered a cash alternative of $350. I returned the defective phone to them and expected the check to arrive shortly after they had processed the phone I had returned. If they are sending you a new phone they ship it with 2 day shipping so you aren't without a phone for too long. The phone I returned arrived at their location on 06/**/2014. I have spoken to them numerous times since then and each time I have been told that the check isn't ready yet and that they will escalate to someone that will call me back. The representative that I spoke to today said that the people they escalated to hadn't even tried to call me back.Desired Settlement: I just want the check for the money that they owe me in a timely manner.

Review: Cell phone replacement warranty sold by [redacted] Cost $125. Phone dropped and screen broke, called warranty. Global Warranty Group (GWG) directed add.l payment of $75 and send phone. Solicited $200-300 to place on credit card and they will process immediately. I refused. I sent personal check and phone, certified return receipt. They received their add.l money and phone ** July 2014.Waited a week and called them. GWG stated they 'ordered' phone but there is no tracking number, she doesn't know why. She will call me back no later than Friday, ** July 2014. Called again ** July 2014.....GWG stated he would "overnight deliver" phone and arrive on ** July 2014. I advised I was feeling frustrated. I didn't pay a warranty company to be frustrated. Paying for cell phone service which their company will not or cannot replace in timely fashion. ** Jul. 2014 -no phone arrived. Called * August 2014.....basically same response. No resolution obtained - GWG says ".....phone is on order from our warehouse (still) - we are willing to transfer to another person to talk to. TRANSFERRED - same words, no answers why, and still no phone. The person I spoke with on ** July 2014 agreed if I didn't receive phone on ** July that my case deserved compensation in some fashion for their failure to provide my phone in a timely fashion.Desired Settlement: Refund the $75.00. Send me a NEW- unused phone. Voluntarily remove themselves from the warranty list of providers for [redacted], letter of apology from their [redacted]. Explanation for their failure to replace phone in a timely fashion - not an explanation that it was someone else's fault. Fire/dismiss their vendor/contractor/employee(s) whom cant deliver on what is already PAID for by this consumer and generally what is expected by most reasonable and prudent people. Train their staff to quit utilizing stalling techniques with customers on the phone. Train their staff to answer questions by the consumer with honest answers and not change the subject, or redirect the conversation to another angle.

Review: For 8 months, I have been waiting for the $600 check which I was approved for in 01/2014 after paying the deductible of $75 (Ensquared).

Claim CFN# [redacted]. Wireless #: [redacted]. It is a replacement value policy for a HTC ONE silver phone. Sent damaged phone to [redacted] on 01/**/2014 and paid deductible of $75.00. They contacted me and told me they could not find an unlocked phone and would send me a check for $600 in 01/2014. I agreed to the $600 check on 01/2014. I keep calling to get the status of the check and they tell me they have sent the request to accounting - but I still have not heard from them or received the check. My last call to them was 06/2014 and the check is still in accounting. They will not put a supervisor on the phone or give me a supervisor's name. I tried politely several times to escalate the issue, but I had no response. I feel cheated and tired.Desired Settlement: I want the check sent out as soon as possible. If not, I want to inform my 20000 twitter followers about the company to prevent anyone else from getting cheated by the company.

Review: I initially purchased a wireless phone protection plan from [redacted] on 7/*/2013 for a two year protection plan that ended 7/*/2015. This plan charged my credit card a onetime payment of $99.99 About March of 2014 I contacted [redacted] to file a claim for broken phone screen as well as phone not holding a complete charging issue. A replacement phone was to be sent out for exchange this never happened. After repeated calls I was then told to send in broken phone to speed up claim process, for which I did. I was also told that the company wanted to offer me a check for the replacement of said broken phone. I accepted the buyout payment option and I paid the $75 deductible on 4/**/14 The broken phone was sent back shortly after the deductible was paid, and now I have no phone, nor the $600 phone replacement check as promised,

Review: After filing a claim to arrange a replacement for a broken phone, Global Warranty Group incorrectly processed a 699.00 charge on my [redacted] card. The broken phone was returned as promised, however the charge remains on my [redacted]. I have tried to contact the company on multiple occasions however have had no response.Desired Settlement: I would like for GWG to remove the 699.00 charge on my [redacted] card.

Review: I bought a wireless protection program from [redacted]. He works for [redacted] in [redacted] - [redacted]., [redacted]. Phone number ###-###-####. This is a [redacted] authorized Dealer. The wireless protection plan is through Global Warranty Group. I bought the coverage on Sept. **, 2012 for $149.99 plus tax. On Jan. *, 2014 I call GWG Warranty [redacted], Limited and file my lost phone with the police case number. I had to pay a deductible of $179.99. I waited for a few weeks but still nothing has happen. So I call again (###-###-####) and this time they told me that they don't have any iphone 5 to replace my lost phone. They ask if I'm willing to accept a cheque for $750. I said okay. I still didn't see my cheque. I almost call every second week to see why the cheque has not sent to me yet. They keep on saying that they are working on it and the accounting department is very busy. I email them and a person name [redacted] (###-###-####) email me back and said she will escalate this matter. I waited and still no cheque. Eventually the (###-###-####) doesn't work anymore around July. I email [redacted] and no response. I call her number (###-###-####) and couldn't reach her.Desired Settlement: They should give me a compensation on top of my $750.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].Sincerely,[redacted]

Review: So I have an issue with this company where I had a Samsung Galaxy S3 and their warranty service covers lost stolen broken phones, and mine was lost. So call them, hold up my end of the bargain by giving them a police report etc etc. And their warranty says they will send out a phone within 1-2 business days. I get a phone call 2 days later (after they take my 100 dollar deductable) and they tell me that they dont have my phone in stock and will send a check for 475 dollars (which doesnt cover the cost of shipping and the cost of the phone) the actual cost of the phone is 500 dollars (not including BC/Canada taxes). I ask them if they can cover that, and they say no because the warranty only covers you for the same model or equal value and will no cover the taxes. So I say fine how long will it take for me to recieve the check, they tell me 7-14 business days! When their website and flyer says 1-2 business days.

Im am outright getting completly ripped off by these guys. And a complete misrepresentation of their products and services. I dont feel that its fair that im getting compensated for less than what ill have to pay and have to pay the taxes on top of that, as well wait 7-14 business days when their website says 1-2 busines days.

Here is the link to my cell phone provider website (they are giving me the cost of the phone with prepaid service when I dont have prepaid service I have the monthly service so its $500 plus tax) so 475 is ALOT less than what I should recieve.:

Also here is the link to their website and their information on their warranty policy which clearly sets the expectations of what phone I should receive and how long I will have to wait to get it. I should also be compensated for the extra amount of time I had to wait for my new phone as well:

[redacted]Desired Settlement: I would like be to refunded the ENTIRE amount for the cost of my phone (500 dollars) plus the 12 percent tax (GST and PST) of that 500 dollars. And have this done in LESS than 7-14 business days as their website says 24-48 hours. As well I would like to be compensated for the inconvience of all this as well.

It is completly unfair what they are doing as they are not meeting up to their end of the bargain by giving me another Samsung Galaxy s3 and making me wait even LONGER because they dont have my phone in stock when their website garuntees 24-48 hours.

Business

Response:

Check was sent via UPS on 11/**/13 tracking [redacted] will be delivered today. I have also refunded the $95.00 deductible back to the credit card. It will take 3-5 business days to show on the customer's credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid $200 for a two year wireless protection plan for my Galaxy S4 phone through Verizon Wireless in April. My phone got damaged while I was in school, so I mailed the phone off on October ** 2013 via the post mark by GWG. It was sent via UPS, so the whole week, I called the customer service desk, to see if the damaged phone arrived. Each time I called, I was told that the phone have not arrived. So I called on Friday of that week and after calling UPS and utilizing the tracking number, I called GWG around 6 p.m., I cannot recall her name, but I was in informed that the damaged phone was there waiting for processing since the fifteen which was on a Tuesday, and that they were waiting on me to pay the the deductible. Not only was it not showing on the UPS website that the phone has been delivered but I did not receive a phone call. I paid the 75$ deductible to have my new phone shipped to my address that was provided. Two weeks went by and I have not receive anything, so I kept calling to check on the status of the phone, then I received a phone call that my phone could not be replaced, so therefore I would get a check for the replcement value of $642.00 for the phone. It is the ** November. So, I do not have a phone nor the check to replace the phone. It has been over a month now, I am still waiting on the check. I just want the check for the value of the phone or the phone itself. This is ridiculous, because the protection plan guranteed a return 3-5 business days. It is unfair that I do not have a phone or the money to replace it. Everytime I call, I am being told that they are still processing the check or they are working on it. I just want this resolved soon.

Business

Response:

Check was sent via UPS tracking [redacted] on 11/** and will be delivered 11/**/13. I have refunded the deductible of $75.00 for the delays.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Complaint has been resolved.

Sincerely,

Review: Submitted claim on December [redacted] for broken cell phone. Global Warranty Group said they were unable to get a replacement phone and offered me a cash settlement of $550. They took the deductible from my credit card. I returned the broken phone immediately. I have not yet received the $550.00. I have called at least four times and the excuse I get is "finance is backed up". I am frustrated that while I was required to give them $169.99 'deductible' immediately, plus pay out of pocket for a new phone (which the $550 does not even cover, by the way), AND incurr the expense to return the phone because they could not send me the proper UPS labels.... 3 months later they STILL are unable to reimburse me because finance is "backed up".

Currently I live in Singapore, so it is difficult to reach me by phone. Best way is to send emailDesired Settlement: Process this 3 month old claim and send me the $550.00 as promised.

Business

Response:

Please provide the wireless number or claim file number so I can research. Also the name on the contract would be beneficial

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is the information requested by the business:

Phone number associated with the claim: ###-###-#### Claim# [redacted]

Name on the account: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $550.00 sent out of our ** offices 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. HOWEVER - PLEASE D NOT CLOSE THE CASE UNTIL I HAVE THE CHECK IN HAND. This may take a couple of weeks as my mail is forwarded from US to Singapore. Thank you

Sincerely,

Review: On November **, 2013, I submitted a claim for the loss of my iPhone 5, black 16gb. A $150 deductible was quickly withdrawn from my account to begin the claim process. Within days, I was contacted by a representative stating no phones were available due to high demand, and I would be offered a refund for the cost of my personal purchase of a new iPhone ($600). I agreed, purchased a new phone, and was told that my refund would arrive 5-6 weeks. After 6 weeks I began contacting the company because I had not yet received my refund. I was told my "complaint" would be escalated, and I would be contacted by a rep. I recieved no return communication. I continued to contact the company on a weekly basis (now 4 months later still no solution), while always being told my call would be escalated. I have still not been communicated to, nor has additional email correspondence been responded to. I requested I be reimbursed for tax on the purchase as well as my $150 deductible due to frustration but no response. I have a credit card bill I'm excess of $1000, due to the length of time for my refund in addition to interest charges.Desired Settlement: I wish to have my original $600 refund for the purchase of the phone, my $150 deductible returned and $50 in taxes on the purchase refunded for a total of $800. If I do not recieve a settlement within 1 week I will proceed to small claims court.

Business

Response:

check #[redacted] for $650.00 mailed 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I requested my $150 deductible to be refunded. There is no reason why it should have taken 4 months for this issue to be resolved when I was guaranteed payment within 4-6 weeks. Additionally, action was taken ONLY after formal complaint through the Revdex.com. I was totally inconvenienced and will only regain respect for the company and consider the dispute rectified once the deductible is refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded your $150.00 deductible back to your credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My phone( Nokia Lumina 920 ) broke at end of November 2013 and since that I had a wireless protection plan with GWG I iniated the process to get a new one.I sent my broken phone to the adress that they told me. Everything was fine till They told me that they didn't have nokia lumina 920 available so they told me that I will be better to go purchase one and by the mean time they will give me a cheque of 600$ and it will take 4-6 weeks and this was early December 2013. Since January I called at least 7 times for them to tell me that the only thing they can do is to send this to the escalation department which they should call me back 1-2 buissness day and they NEVER CALL ME BACK to know what is going on. I purchased a new phone on with my credit card but I did pay interest and I had to pay it from my own pocket. I asked them to talk to a [redacted] and the only person they had is an advanced customer and they told me the same thing over and over so it seem that I CANNOT even have a status on this. I just want my money back and also for futur customer like me that they at least give calls back and not let people in the dark like this. I went to see online as well to see if I was the only and unfortunatly there is alot more poeple there that they are on the same boat that I am.

Im not too sure in which category this complaint fall under but they didnt honor their words about time line they would mail the cheque and also failed at many many time to respond or get back to customer when told so. Also I dont have all the dates that I called but I know I called 7 times at least since ** Nov 2013 and the past 3 weeks I called like 5 time and still didn't get any phone call back or cheque.Desired Settlement: I want to get my 600$ cheque and also that they honored their words or if they cant at least to not leave people in the dark like this for the futur costumer.

Business

Response:

check #[redacted] for $600.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To this date I still didn't received any cheque so far and it already been 5 business day from the day they supposedly mailed the cheque. It will be easy to say they mailed it when they might haven't done it so just to make sure I will resolved this complaint the day I WILL received my money my the mail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. They were lying when they said the mail the check in march cause I only received it in May so for me is unacceptable and also not being able to give call back to at least know what is going on. This buissness is far away to be professional and in good order. I received finally my cheque after 5 months of calling , waiting , emailing, Revdex.com process when they said 4-6 weeks and the responses I had was lies, it is really unacceptable. Hopefully GWG will get the stuff together for the futur clients. Bad experience with you guys and becasue of that I WILL NEVER RECOMMEND you as a buissness and WILL strongly suggest to other people to stay away from GWG company.

Review: GWG (global warranty group) companies

I buy Iphone 4s black protection plan from this companies which is lost and stolen is covered to

After that I lost my phone middle of dec 2014and apply for complain

I do all requirement for claim which is

Local police report (you need I will give u )

Companies detectible fee which is $179.00 that I paid on dec**-2014 and they guys send me

email they receive deductible.

after they guys said to me they don't have Iphone 4S

So they give me $600.00 certified check

So I go and buy new phone

After that time I call allots of time there toll free coustomer service no.

###-###-#### and ask about my check

They guys not tell me proper whats going on with my claim

And second thing they always said to me our claim department contact with u with in 2-3 working days

And these working day not come.

I have not big income sources

I m soo depressed from this companies

I have all proof if u need I will email you

Please contact with this companies and stop them eat people money

And please I want my money back from this fraud companies

Thanks for listening my complaint

Thanks

Business

Response:

check #[redacted] for $600.00 sent 6/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

hello sir

I receive check yesterday $600

Thanks allot. I m aware in future from like this companies

Thanks Again

Sincerely,

Review: I paid every month for a warranty on my cell phone. My phone stopped charging and I contacted to have a replacement sent. I was contacted and told they did not make that style farm any more. They told me what they could do was send me a $400 check to replace the phone. Then they had to put a $300 hold on my account till I sent back the old phone. This all started back in the end of February. I sent them my old phone so I could get my $300 back that was on hold. I took $600 from my income tax and bought a new phone. It has been 5 months now and I still have not received my $400 check and they are still taking the monthly fee out of my account for the insurance on a phone I do not have. I have spoke to them on the phone many times and I keep getting that it is being processed. I received an email on June ** station the my account is being monitored on a daily basis. I then emailed back again on June [redacted] and received the same answer. The last attempt I made was on July ** and They said the same thing it is being monitored daily. I just don't know what to do I don't feel it should take 5 months to write a check. I was worried if I canceled the monthly fee they still wouldn't give me my check.Desired Settlement: I would like my $400 check and to cancel the service. If they have no intensions on giving me my money then I want to cancel the service and I will never deal with them again and make sure no one I knows does either.

Business

Response:

check #[redacted] for $400.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted the insurance company on April *, 2015 stating I wanted to end my insurance on the phone and no longer wanted it because I do not have the phone any longer. The representative that I spoke to stated that it would take two to three weeks to process and I would be issued a check in refund of the rest of the contract. I still have not received anything and I have called in every other week for an update. Today I called again and was told it would be another two to three weeks to process. I even spoke to a supervisor at ###-###-#### and he stated that there were working on it last week and to call back next week to find out the status. I paid 300.00 in full at the time I got 2 contracts for two phones that now I can't receive the difference of 1 that I ended over 7 weeks ago. Please help me in any way you can. thank youDesired Settlement: I want a refund for both contracts at this point in full. They have not held up their end of the bargain and I have not received any call from this agency and I have taken my time several times and just the aggravation of dealing with people that just continue to say wait 2-3 more weeks. For what? I have waited long enough and I have been very patient. This is unethical at this point in time.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Global Warranty Group, LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I bought a replacement warranty from this company for my new iPhone. I broke my iPhone last week. On December [redacted], I went to the dealer and they connected me by phone with the Global Warranty Group, wireless protection program. They informed me that they had to put a hold on my credit card for the full replacement price for my phone but would only actually charge the $150 deuctible for it when they recieved the broken phne back. They were going to send me a pre paid return shipping UPS label with the phone, which I would be receiving in 3 business days. I have had no correspondense from them since that time.

Today, December **, 2013 I went to their online claim site to check the shipping status. There was the following message:

We have NOT received your broken phone. A hold has been placed on your credit card in the amount of $699.99.

Please contact us to discuss the options available regarding your replacement phone choices.

You elected to place a hold on your credit card and have the replacement phone shipped in advance of you sending in the broken phone.

We must receive your broken phone within 30 days of the claim date, or your Credit Card will be charged.

Your claim is being delayed because we have not heard from you.

To date we have not received your broken phone at the designated repair center

If you sent in your phone and we still have not received it, you should follow up with the package delivery service used.

Your phone must be received at the designated repair center by 01/**/2014.

Please contact our Claims Center at ###-###-#### to find out what your choices are regarding your replacement phone.

I called and inquired on the status, asked what they needed to discuss regarfing options and was given no information or reason why it had not shipped. They told me theywould escalate and have somebody call me back today. I called back later after still not receiving a call and was told it would take 1 to 2 business days for anybody to call me to give me a staus or escalate the issue.

The contract was for me to have a replacement phone in 3 business days since I allowed them to put the hold obnn my card for the entire amount rather than the $15o replacement deductible.

I believe they are trying to delay the rplacement of the phone, which I need to transfer my information from my old phone, before I ship it back in an attempt to collect the full replacement cost. They will not tell my why there is a delay, or what to do to get the phone shipped, they will not let me speak to a [redacted] or committ to any delivery date.

I have been without a phone for a week. I bought their replacement warranty in good faith and they are not de3livering as promised.Desired Settlement: I want them to stick to the terms of their committment and get me my replacement phone in the agreed upon time frame of 3 business days, which would be today. If there is a reason they can't, I want somebody at the company to expain it and tell me when I will have my phone.

Business

Response:

sent email to dealer We R Wireless to see if they can fill instore with brand new device.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still do not have my phone. I have had no communication iniatiated by the company to me with any response or delivery date. They are a replacement warranty company and they have no phones in stock. How is that possible or ethical. They took my money with no product to fulfill their contract. I have called them multiple times and they have not contacted me once.

They were supposed to call me back today and AGAIN I have had no response from them. It is NOT acceptable for a replacement warranty company to not have a supply of the phones they are replacing. Also, they should not have made arrangements with me for a 3 day turn around if they had no phones in stock!

I don't care who they called. I paid them for a replacement warranty and it is their responsibility to replace my phone, not the dealers.

Sincerely,

Business

Response:

We arranged with the We R Wireless store in [redacted] for the customer to pick up a brand new phone that we paid for to close out this claim. I show that the store invoiced [redacted] for the phone on 1/*/2014 so I assume the customer has the phone now.

Review: Damaged phone replacement

Claim # [redacted]

Placed claim 1-*-14 advised would receive in 3 business days or less. On 1-*-14 4 business days contacted company about my product and if there was shipping information. None at this time. Asked to escalate as it is our only means of communication. Escalation took place never heard back from anyone. 1-**-14 Called again asking for info. Was sent to customer specailist that escalated again with no info on the last escalation. I called again yesterday 1-**-14 and they see the escalation and that no one has responded. Today 1-**-14 I got the dealer where I purchased the phone to get involved. the escalated again with no information.

The number 1 problem is I need a phone I was promised 1-*. Today is 1-** still no phone and not even information as to when I'll receive it.

They did charge my credit card for the deductable $150.00 on 1-*-14Desired Settlement: I need the phone overnighted and resolved imidiatly.

Business

Response:

A replacement phone was sent via UPS tracking [redacted] showing delivered 1/**/14. I apologize for the delay and for inconvenience I have refunded $100 of the deductible back to your credit card. Normally it takes 3-5 business days to show on your statement.

Review: I purchased a phone and paid extra for an extended warranty. Recently my phone broke (cracked screen) so I took it in for repair and was told the store isn't responsible anymore and I would have to send it in to a third party (Global Warranty Group). I called Global Warranty Group (GWG) and had to pay an extra $100 plus $25 for shipping to send the phone in and was told I would receive a refurbished phone within 2 days of receipt of my broken phone.After a week of waiting I called GWG and was told they didn't have any phones and would like to offer me a cheque for the value of the phone. I accepted and waited an additional 2 weeks.Last week I called them to follow up and was told the cheque is in process and they cannot tell me when it would be sent. I asked to speak to a [redacted] and was told there is none available.I went back to the Rogers store in [redacted] mall where I bought the phone and warranty and spoke with the [redacted]. I told him I wanted to file a complaint with the [redacted] of his company and was told I could not but he would speak to them and I can call back and find out what the result was. Now I cannot get a hold of him and the staff at the store are unwilling to give me the phone number of the area [redacted].Today I called Rogers from my phone and explained my situation to a rep named [redacted] and was told that the only thing I can do is to look up the number for their head office on my own and try to get a hold of them to file a complaint.I am obviously getting the run around and I've obviously been scammed and I'm not sure what else to do except file a chargeback with my credit card and cancel all my services with Rogers and switch to another carrier and hope for better service.

Product_Or_Service: Other /Samsung Galaxy S III/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I want the money back for the value of my phone that I sent in at the very least and it would be nice if Rogers would own up to their terrible service and let me switch carriers without paying a penalty.I've been such a loyal customer until now and they should have no reason to comply. The value of my phone is $600 and I spent close to $300 extra for the warranty and wasted a lot of time and gas trying to rectify this situation.

Business

Response:

check#4[redacted] for $578.00 was sent to customer 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid close to $300 for this "warranty" which left me WITHOUT a phone for over 7 weeks (and counting) which I still pay my phone company $80 a month for!

My phone company (Rogers Wireless) has refused to accept any responsibility which means that every time I have gone into the store, called a [redacted] or called the head office I was repeatedly told that it is not their issue and they refused to let me cancel my service without paying $500 cancellation fees and to date I have not received as little as an apology from either Rogers or Global Warranty Group. My last call to Global Warranty Group allowed me to "escalate" my claim which meant I was told to wait 48 hours for a call back from their "escalation department". It has been almost two weeks and I still have not received this phone call.

How is this "warranty" protecting me or my phone from damage? It has caused more damage than it is worth. I could have EASILY used the $300 to purchase myself a phone in time to keep receiving the services I pay Rogers for. The fact that Rogers and nobody else on the planet will accept responsibility has caused me to ONLY BLAME MYSELF for inviting these scam artists into my life to cause a great deal of stress financially and otherwise.

I will never purchase another warranty as long as I live and I will not be satisfied until I am compensated for the damages I suffered and until all parties involved accept responsibility for their part in this.

Also, please note that even though this check was supposedly mailed out a week ago I still HAVE NOT RECEIVED it. I was promised a replacement phone or a check in 2 BUSINESS DAYS and it has been just about 2 MONTHS. Completely unacceptable to say the least!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded your deductible of $95 back to your credit card for the inconvenience.