Global Warranty Group

Review: Claim #[redacted] was opened on January *, 2014 due to problems with my cell phone not holding a charge. In the process of this claim, the company sent me replacement phones on two separate occasions. Both of those phones were also defective and would not hold a charge. In an email dated January **, 2014, [redacted] stated they could not find another phone to send me and offered me a check for $300 in place of the phone. Since that date, I have shared many emails and phone conversations with [redacted] and others at the Global Warranty Group and to this date I have not received the $300 check nor can they give me an answer as to why it has not been processed yet. While [redacted] has been helpful by responding to my emails, I feel like I am getting the run around from the department who is supposed to be processing this payment to me.

Here is a copy of the email stating they would send me a $300 check:

Jan **

to me, Customer

Hello

After reviewing your claim, I see that we are currently not able to locate a replacement phone for you. I see that we are offering you a check in the amount of $300.00. Please contact our customer service center at ###-###-#### and they will be able to further assist you with your claim.

Thank you

[redacted] | [redacted] | [redacted]

###-###-#### | fax ###-###-####Desired Settlement: I would like the $300 refund check they promised me.

Business

Response:

check#[redacted] for $300 was mailed from our ** office on 2/**/14

Review: I filed a claim for a damaged Motorola Razr smartphone with GWG on February ** ,2014 and have yet receive a cheque of $400 as promised by GWG. Under GWG's policies, I should have received my cheque within two to three business days. I have called GWG back six times at different times within the past month to check on the progress of the shipment of my cheque and each time I have been told that my issue was escalated and that the cheque was being "processed."

Conveniently enough, GWG was quick to charge my credit card the deductible I owed them for my replacement phone ($95) and the wholesale value of my device (until I returned the damaged unit to them) with no problems. These charges were put on my credit right away, but somehow my $400 cheque to replace my damaged device is taking far longer than it should.

I'm not very impressed with GWG's ethics or customer service to say the least. I find it mindboggling that they have an A+ rating with your organization.Desired Settlement: I simply like to receive the $400 cheque that was promised to me by GWG over a month ago. Nothing more, nothing less.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter has not been resolved yet as I am still waiting for the cheque of 400 dollars promised.

Sincerely, [redacted]..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not interested in their story all I need is my cash back..because I have fulfill my own side of the agreement, I see no reason they should be regmanrolling ...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased cell phone insurance through wireless protection, inc part of the Global Warranty Inc company. On December **, 2013 I filed a claim as I had accidently washed my cell phone and the phone would no longer even turn on. At that time wireless protection charged my credit card $75.00 to file the claim and promised a new Samsung Galaxy S4 to be sent to my home within 2 business days. On the third business day wireless protection called and said they could not replace the phone and they would send a check for $625.00, the cost of the phone. On January [redacted] the company charged my card $275.00 saying I had not returned the old phone however, I STILL HAVE NOT RECEIVED A CHECK OR A PHONE. So now, as of today February *, 2014 wireless protection has charged my credit card $350.00 and owes me a check for $625.00 or a new Samsung Glaxay S4 phone (I don't care which). I have called the company countless times and they can not even tell me when the check might arrive and they still have no Samsung Galaxy S4 phones to send me. I paid to have this insurance when I bought my cell phone and I paid everymonth (and I'm still paying every month) to have this insurance plan.Desired Settlement: I would like the $75.00 charge from 12/**/2013 credited to my card and the charge for $275.00 from 1/*/2014. Also, I would like the check that I am owed of $625.00 or a Samsung Galaxy S4 phone in white.

Business

Response:

Check # [redacted] issued as of 2/**/14 in the amount of

$625.00

Review: I purchased Global Warranty Group's Wireless Protection Insurance Plan for my cell phone. We paid upfront and in full for this coverage. My phone broke, so I filed a claim on February *, 2014. The insurance company immediately charged a $100 deductible and a $275 hold on my account until March *, 2014, as agreed. After March *, they would charge my credit card if they had not received our defective phone. After my claim had been filed for a week, a representative contacted me that they did not carry a replacement phone for me and wanted permission to issue a check in the amount of what a new phone would cost. We agreed for a check to be issued in the amount of $400. I issued my concern to the representative that I did not want to mail my defective phone in until I received the check and the representative assured me that it shouldn't be a problem. After not receiving a check in a timely manner, I contacted the insurance company's call center again and was told that they would "escalate" my call to another representative, who would contact me within 24-48 hours regarding the status of my check. After not being contacted in a week, I called again and was told they would again "escalate" my call. I asked the call center to make a note that I would not send in my defective phone until I had received my check. Once again, I was not contacted by anyone regarding the status of my check. On March *, 2014, I was charged the $275 dollars without being contacted by a representative regarding the status of the check although I had tried to contact them twice. It is now March **. 2014, I have contacted them to escalate my call regarding the status of the check 3 times since March * and still have not received a check in the mail OR a call from a representative regarding the status of our claim and receiving my check. My husband is in the military and deploys often, I am almost 7 months pregnant and can not be left without a phone while he is gone in case of an emergency. It has been 6 weeks since I filed the claim and I have had no one contact on me on the status of receiving the check.Desired Settlement: I would like to receive my $400 check, as agreed, in a timely manner. I would also like to have the $275 charge refunded to my credit card until I receive my $400 check.

Business

Response:

check #[redacted] mailed 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had purchased three extended warranty protection services at $100 each payment in advance from Wireless Guarantee Group. I submitted a claim for an iPhone4 32G on July *, 2014. My credit card had been charged on July * for the $130 deductible and they placed a hold on my card for another $130 subject to the return of the broken phone. When I had called to check the status two weeks later, I had been told that the pone was on backorder. I repeatedly called for a status and had been continually told that the phone was on backorder. I could not speak with anyone else but the customer service representative and had been told that they only way that they can escalate is through e-mail. I asked for the e-mail address and had been given [redacted]. Again, more excuses. On July [redacted], I had been told that they would order an iPhone 4S 32G since they could not get an iPhone 4 32G, subject to my approval. I approved and am still waiting for my phone. I sent back the broken phone because they had told me that I would be charged another $130 unless they had received the broken phone by August *, 2014. As of July **, their website [redacted] shows that the phone has been ordered. As of 8/**, it shows that my broken phone had been received on 8/*/14; however, the phone number that I had been calling ###-###-#### is no longer a working number. I believe that this is a scam that this company is running and they have no intention of providing me with any cell phone. I am paying for cell phone service and have been without a phone for over 30 days. This company is unreputable and unreliable at best!Desired Settlement: I want a new, not refurbished, iPhone 4S 32G, 5 32G or 5S 32G and I want to be reimbursed for the cell phone service for July through as long as it takes for me to receive my phone. If they cannot provide me with a new iPhone 4S 32G, 5 32G or 5S 32G, I want a check in the amount of the cost of a new iPhone 4S 32G, 5 32G or 5S 32G from [redacted]. I also want my broken phone back. They do not deserve to make any money from refurbishing my broken phone.

Review: I had bought an insurance policy for my droid RAZR maxx when I purchased the phone. I had the phone for several months before it broke and was in need of the insurance I bought. I called the wireless protection program number and started the claim 2/*/*4. I opted to have a new phone sent prior to sending my broken phone back to them at a cost of $300. This was on top of the $75 deductible I had paid when I filed the claim. I have called several several times and they didn't have a replacement phone and I would be issued a check for $550.. I ended up paying for a new phone because of the excessive delay. Well nearly 2 months later, after having sent them my broken phone back to them. I have not been reimbursed for my deposit nor have I seen a check or any information on getting it.. At this time they have $850 of my money and I have a credit card collecting interest because they obviously have no plans on sending a check or reimbursing my deposit.. This is a scam company and should be a recipient of a class action lawsuit. I just want the check I was promised and my deposit reimbursed immediately!Desired Settlement: I would like what is owed to me immediately. This company owes me $850 at this point. More if you figure my $75 deductible and the almost $200 cost of the plan which seems to be fraudulent.. A class action lawsuit against this company should be considered as well for the time and aggravation that this company has caused innocent peoples lives

Business

Response:

check #[redacted] for $550.00 sent 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not been reimbursed my $301.00 that was charged on my credit card for sending in my broken phone. I have confirmation it was received by this company but I haven't been credited the $301.00. Its been several weeks?]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I apologize for the delay. I have refunded that hold back to your credit card. It normally takes 3-5 business days till you see it reflected.

Review: On January [redacted] 2014 I contact Global Warranty Group to start up a warranty claim due to a damaged Blackberry Z10, I was advised that they would not issue a new phone as they no longer provide Blackberry Z10's but would issue a refund in the amount of $550.00 upon receipt of damaged phone back as well as pay a deductible fee of $130.00 which they charged to my credit card immediately. I delivered the phone back to Promobility (a representative of them)on Jan [redacted], 2014 and received a signed receipt. Since that date I have contacted them weekly for an update on the status of payment and keep getting told that the claim is with the accounting department and they will put a note to escalate the file. I contacted them again today March [redacted], 2014 and was advised that there was only one note on my file and that she would again escalate it, and that they don't have access to any part of the file to see what the true status is. It has now been 7 weeks and I haven't received my money yet.Desired Settlement: I would like my cheque to be sent to me immediately

Business

Response:

check #[redacted] for $550.00 sent 4/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted],

As of today April ** 2014 we have not received any cheque

Sincerely,

Review: I purchased a "Wireless Protection Program" from the Global Warranty Group, which promised a replacement for lost/stolen/broken phone, or a cheque to cover the price of replacing the lost/stolen/broken.

I had my phone lost or stolen. Samsung Galaxy Note 2.

I paid my deductible (around $140) with my mastercard in early January of this year 2014. I called the company after two weeks since I didn't hear any news from them. They told me that they didn't have the same model of my phone in stock, so they will be sending a cheque of $640 CDN instead.

I waited another two weeks but didn't receive anything. I called them again in early February. They told me my cheque was ready to be sent out, just waiting for the Accounting Team to sign it and send it out.

Since then, I have been calling the Customer Service of the company 2-3 times a week. Everytime I call them, they tell me that they are aware of the problem and will have the escalating team to call me withing 2-3 days. They have never called me back. I asked them if they had a [redacted] working, or if they had a direct phone number to the accounting and/or escalating team so I can talk to them and know what is going on. Unfortunately, they don't have any direct phone numbers, and it is impossible to contact the other teams.

It's going into fourth month so I decided to to contact Revdex.com.Desired Settlement: I would like to get my $640 cheque from the company as soon as possible.

Plus, I would like to get my deductible returned as well, as a compensation of this unacceptable service.

Business

Response:

check #[redacted] for $630.00 sent 4/*/14

Review: In December 2013 I had a claim with Global Warranty Group regarding replacing a damaged cell phone. I did receive a replacement cell phone that was defective. The ringer would not work. I took the cell phone to the [redacted] (WE R [redacted])where I had purchased the original cell phone, and the salesman checked it out and could not get the ringer to work. The salesman called Global from the [redacted] and I also spoke with the person from Global on the phone she said they would send out a replacement phone that was on 12-**-2013 I believe. On 12-**-2013 I received a call from a female from Global who stated that they were out of the Samsung Galaxy S4 16GB white cell phone they were replacing. She said they would send me a check to replace the cell phone due to them not knowing when they will get that type cell phone in stock. As today 3-*-2014 I have not received the check. I have called once a week sometimes twice a week and they keep telling me they check is still processing and they are very backed up and someone should call me in two days that has never happen. They tell me all they can do is update my file and expedite getting me the check which has not happen. I asked if there is anyone I could call to find out where the check is and they tell me the only thing they can do is update my file and someone one will call me in two days that has never happened. They said when the check is sent I will receive a email and tracking number I have received none. I pay $6.00 a month for the protection plan I had to pay $100.00 deductible and still no cell phone. I have talked to some many people from that company I do not know their namees.Desired Settlement: I would like to get the check I need to replace that cell phone. I would really like to get my deductible back for all the trouble they have put me through. I do not want to replacement cell I want to go and purchase a new one.

Business

Response:

check [redacted] for $625.00 was mailed out of our ** offices 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Good Morning I did receive the check and was waiting for it to clear in the bank before I responded. It has cleared I will be replacing the cell phone tomorrow. Thank you for your help.

Sincerely,

Review: they failed to live up to the contract obligations set forth in their own contract. they could not provide me with a replacement cell phone so they offered a check wish I was to receive within 14 business days it's now been a month and I still have yet to receive a check or any information about it.Desired Settlement: I would just like to receive the check as they had promised and it states and their contract.

Business

Response:

The check was sent out on 10/*/13 UPS tracking [redacted]. The deductible of $75 was also refunded to the customer.

Review: 1. The company provides cellphone replacement warranty. I have a claim from November 2013 where they advised that they were unable to send out a phone due to lack of supply. They offered me a cheque for $699 which I accepted. I have yet to receive that cheque 4 months later. I have called the company dozens of times to follow up. I always get the same answer...that they'll escalate and the escalation team will call me directly. I never do receive a call back....and I'm still out a cellphone and cheque.

2. I have a claim for a second cellphone from last week. Again, they advised that they don't have a replacement. This is an iphone 5c. Every wireless provider in my city has them...but again, they offered me a cheque rather than a phone. I requested that they send a pick-up requisition to my wireless provider. They keep telling me to expect a callback. The deductible on this phone was supposed to be $200. For some reason, they charged me $340. Again, that was escalated, but no call back.

There are ongoing issues with this company. My wireless provider has ceased selling this insurance as of Feb * of 2014 do to an extreme number of issues with the service.

In summary, I am currently out $699 from November, and now without a cellphone as of this latest claim....and no callbacks.

I have talked to my wireless carrier...they are trying to follow up from their end as well; however, they are running into the same problem as I am.Desired Settlement: At this point, I would like to have my credit card refunded the $699 owing from the November claim plus the $140 that they overcharged me for my February claim. As well, I would like the cost of a new iphoneC which is approx $650, and finally [redacted] (to refund the remaining duration of this policy) of the cost of this insurance...which is approx $125. For a total of $1614.00

Business

Response:

A $200 was refunded yesterday 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the cheque from either the November claim nor the recent claim. additionally, the company charged my credit card for another $800!!! this is getting ridiculous. the $200 that they supposedly refunded to me in no way remotely covers their responsibility for these two policies. my initial claim was for $1614. they refunded me 200 and charged be another 800. the amount of this claim is now $2214.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded the $800.00 for the hold today and your second check went out yesterday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Nov [redacted] 2013 I filed a claim with global warranty group for a phone that I had dropped and cracked the screen on. I sent my phone and a deductible check to them in the mail which they received the same week. I was told it would take a week to receive a new phone. Two weeks later I was told a phone was not available and they offered me a check for the retail value of the phone. I am still waiting and after nearly four months later. I have been sent to the escalation team 12 times and I have been told to wait for a call back within 24-48 hrs I have received one call back in which I was told I would receive a check by Jan **. Today is March [redacted] and I am still waiting.Desired Settlement: I want to receive the check for the retail value of my phone and I feel I should be reimbursed for the prepaid phone I've had to get for the last three months. Soon my phone plan with verzion will no longer be able to be suspended and when I have to start paying for a phone bill for a phone I don't have and a prepaid I'll expect to be reimbursed for that too!

Business

Response:

check #[redacted] for $600.00 mailed 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased this insurance policy for my new phone in March ** 2013. When my phone died in December of 2013 I was glad I had purchased insurance on it and called in a claim on December [redacted] 2013. I was told that I would be contacted within 48 hours. I was asked to mail my broken phone to their branch in Ontario - which I did and it was received (tracking number confirmed) by their staff a week later. I then received a call from one of their representatives telling me that the phone is no longer being carried by them and that I will be receiving a check in the mail for $550 in order for me to purchase a new phone. I purchased a new phone out of pocket as they advised me that I would receive my check within 2 weeks. By the end of January 2014 I still had not received a check or any response from their escalation team. I keep calling the only number they have given us and I continuously receive apology after apology and continue to be told that someone will get back to me within 48 hours with information about my claim. It has been over 5 months (over 21 weeks!!!) of my calling and calling and receiving nothing but another story about how their accounting department is waiting for information about my check. The staff on the floor at the customer care centre do not have the ability to communicate with anyone directly. It is a one way communication system only and I find it atrocious that this company expects to give good service to their consumers with out the ability to communicate properly from with in. I have called almost every week since February and have not received any new information or my money. They also refuse to refund the $120 I paid for their services. I feel sorry for the staff in their calling centre as they are obviously frustrated as I am not the only phone call they receive with a similar story to mine.Desired Settlement: I would like the check they keep telling me I will eventually receive for $550 for me to purchase a new phone. Ideally I would also like a refund on the original cost of their services as they failed to achieve their advertised replacement phone within 48 hours on their brochure. This cost was $119.99

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They gave me the exact same answer as before... that my claim is being looked at and reviewed and will be resolved. I don't understand how hard it is to find a check and check the accounts to make sure that it was not cashed and re-issue a new one. I don't feel this company has addressed my issue in any way. All they did was skirt around the fact that they have taken almost 6 MONTHS to pay me for a replacement phone. What is the statute of limitations on an insurance claim of this kind??? Exactly how long am I supposed to wait for them to organize themselves better???

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $550.00 sent 7/*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. See attached email

Sincerely,

Review: I made a claim with GWG for a lost stolen cell phone in November 2013. A deductible for $180 (although warranty receipt states deductibles to range from $45-$160) was paid by credit card at time of claim and I was billed promptly. Shortly after I submitted the claim, GWG called me to advise they could no replace my cell phone as they had none in stock nor could they locate one from any of their vendors. Instead they offered to send me a cheque for $600 which I agreed to, and I recall being told that I could expect receipt of the cheque shortly, within 90 days. Although 90 days has past, I still have not received the $600 cheque. I have made numerous phone calls to their claims & customer service department, but they will only forward my complaint to the escalations department who I have yet to hear from directly. Claims & customer service told me there is a back log of cheques to be processed by the accounting department which is causing the delay. When I asked to speak to escalations or accounting department, the claims department cannot forward my call or provide a contact number. When I spoke to claims today, a note on file stated that escalations attempted contacting me this week (although I did not receive a call or message at the 2 contact numbers I provided) and made note of some vague hope that GWG planned to process more cheques next month ( but no promise that I would be receiving one)Desired Settlement: $600 cheque. I also expect the $180 deductible to be refunded to me, as GWG has been unable to uphold their promise for timeline of service.

Business

Response:

check#[redacted] for $600 sent 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I lost my Phone in Nov 2013, I have paid my deductible and was told I would receive a cheque for aprox imately $700.00 as they did not have the replacement cell phone. I have called numerous times and they keep telling me that a cheque will be sent out, it has been 6 months and I am still waiting. Claim started Dec **/**, follwed up with them on Feb*, **, Mar **, **, Jun *, *. Still no response.Desired Settlement: I should be refunded my $750.00 and compendsation for the trouble they have put me through.

Business

Response:

check #[redacted] for $700.00 sent 6/**/14

Review: I bought a cell phone warranty managed by Global Warranty Group. ID No. [redacted], Billing acct no. [redacted], cell phone no. ###-###-####.

The original cost of the plan was $120 plus a $75 deductible when I used the warranty.

My phone stopped working so I called to make a claim in early March of this year. The came back and said there was no replacement available for my phone since it was an older model. Instead they offered to charge me the $75 deductible in exchange for a $400 check to go out and buy the phone of my choice. I accepted their offer. They originally said they would issue a check in 2-3 weeks, which at the time I thought was outrageous.

On April [redacted] 2014 - I called them back to get a status on the issue. They said the have no update on the refund check. They offered to credit me the $75 deductible for my troubles.

My husband and I have corresponded with them multiple times over the phone and email over the past 2-3 months and this had gotten us no further to receiving the promised $400 refund check, nor the $75 deductible being returned.

I would like to receive both the refund and deductible check back.

I have additional email communication that this Revdex.com website is not allowing me to add to this message.Desired Settlement: I would like to receive both the refund check for $400 and deductible check for $75 as promised.

Business

Response:

check #[redacted] for $400.00 sent 7/**/14 via USPS from our ** office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was also promised that my $75 deductible be refunded as well. Once I receive a check for the $75 I will consider this issue resolved.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: After nearly 3 months of waiting for my warranty check, I have received no verbal communication from Global warranty Group regarding my claim situation and status. I was sent a total of two emails since the beginning of my claim. One email sent me contained information regarding shipping information on my broken LG G2, the second was sent 4 days later stating that my $100.00 deductible was taken from my account. I have called 5 times and asked for an explanation from [redacted] or a [redacted] on the status of my warranty, only to be told that the call center cannot handle status claims and that I must contact customer service and that they will "escalate" the claim. This "escalation" did not change the status of my claim and I have yet to hear from anyone explaining this delay.Desired Settlement: I desire that the initial $500.00 check is sent to me within three business days of receiving this complaint so that I can purchase my replacement phone due to Global Warranty Group not having my LG G2 in stock. I ALSO require that my deductible be returned to my bank account due to my lose of business over the past three months while patiently waiting for my check to arrive via United States Postal Service.

Business

Response:

check #[redacted] for $500.00 sent out of our ** offices on 3/*/14

Review: Purchased warranty with contract of phone. Dropped phone screen broke so I put a claim through Global warranty group July [redacted]. They gave me a claim tracking number. The woman said I would receive replacement phone within 4 business days. Called a few days later said no phones would send a cheque ($550) to replace phone on my own. There was a charge added to my credit card within 24 hours for $99 however I have not received a cheque or replacement phone. The phone number is currently out of service for global warranty group.

Product_Or_Service: Other /Samsung Galaxy S3/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like the $550 as promised. The original fee was paid as was the deductible.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].

Sincerely,

Review: My phone broke in February of this year. Global Warranty Services sent me a new phone, which worked only a short time. I called them and they said that they would send a new one. It never arrived, even though I received two email confirming that they were sending a phone. I called them again and they said that they had no phones of my type, and they were issuing me a check for $580.00 to buy me out. Then I received another email about sending me a phone again. I called them again and they said all the emails were in error, and I would be getting a check. The check never arrived. After several phone calls, they put me "on the expedited path", and my check would be coming. Each time, they promised that they would have someone call me back, but no one ever called. I called again today, and they said that my request to find out when the check is coming and have some one call me is now marked "critical" (a new path). I think this is just another stall tactic. I have had at least 6-7 promises to call me back. I just want my $580.00.

A U. S. Cellular rep tells me that they no longer do business with this company because they owe them a lot of money for phones they have sent them.

I really need my money, and this company owes it to me. Can you do anything about this? These are definitely stalling tactics, and I am afraid that this company could be in trouble, so I would like my money as soon as possible. In any case, I don't think they deserve your A+ rating as a company.Desired Settlement: I would like the promised refund check ASAP, This has gone on ridiculously long enough. .

Business

Response:

check #[redacted] for $580.00 sent 6/**/14

Review: In February 2014, I filed a claim because my Samsung Galaxy S3 was stolen ([redacted]). GWG told me over the phone that they were unable to replace my phone because they did not have any S3s. So they offered to send me a cheque for $578.00. I agreed to receiving the cheque in place of a replacement phone. It is now September 2014 and I have yet to receive the money. I received an email from GWG Customer Service in May stating they were still processing the claim and their apologizes for the delay. I spoke with a [redacted] on the phone at length, she assured me that I would get my money but she didn't know how long it would take. Now, when I attempt to call the company it ALWAYS disconnects me.Desired Settlement: I would like the cheque for 578.00 that I was granted over 6 months ago.