Global Warranty Group

Review: I bought this warranty through Verizon wireless for $99.99, for if the cell phone was loss, stolen or damaged to be replaced. I was jumped and my phone stolen. Police report information was given to them. When you make this claim, you are to receive the phone in the mail in 2 days. Three weeks later still no phone. They called to say they would give me a check for $625.00 because they couldn't get ahold of this new phone. To walk into verizon wireless to purchase the phone is $799. I told them to mail me a new phone or mail me a check for $799. I still keep getting the answer on the phone that they will turn this matter into higher authority.Desired Settlement: $799

Business

Response:

phone was shipped out via UPS [redacted] delivered on 10/**/13. I apologize for the delays we have had shortages in the inventory of Samsung S4 stock. I do show that we refunded your deductible of $75 back to your credit card on 10/**/13.

Review: I bought a white 16 GB iPhone 5 through a Verizon Wireless carrier and purchased a warranty through the Global Warranty Group. I lost the phone and proceeded to file a claim and pay a $179 deductible on December *, 2013. I was told that I would receive a replacement within 3-5 business days. A week later, I was informed that they no longer carried the phone in my contract, and it could not be replaced with any other phone of equal or lesser value because it was not written into the contract. I was told that I would receive a $550 check to replace my phone within two weeks. It has now been three months, and I have received nothing. I have called multiple times over the past few months, trying to get more information and threatening to contact the Revdex.com, and they are still unable to give me any information on when I will receive compensation, or even a refund for my deductible. I do not believe I will ever receive this check, and I feel that my money has been stolen by a fraudulent company.Desired Settlement: In the very least, I would like a refund of my $179 deductible. However, I would prefer to receive the original promised $550 so that I can replace my phone.

Business

Response:

check #[redacted] for $550.00 was mailed 3/**/14 and I refunded $100 of the deductible back to the credit card on 3/**/14

Review: I purchased an extended warranty through the Global Warranty Group's Wireless Protection Program when I purchased a new phone in October 2013. About 10 days after the purchase I dropped the phone, shattering the screen. Under the Wireless Protection Program's Terms and Conditions, I was not allowed to make a claim during the first 30 days of the contract. However ridiculous this is, I called and was unable to have them replace the phone, but they said they would be happy to replace it after the 30 days. So I called 30 days later and they processed my claim with no problem and I paid the deductible for my plan at that time. A few days later, I was told they could not find the correct phone and offered me a check for the full retail value so I could purchase a new phone. This check was promised 4-6 weeks after I accepted it in lieu of a phone. It has now been more than 10 weeks and I have not received the check. I have made 5 phone calls and the claim has been escalated twice, but no one will call me back and I have not been contacted in any way regarding the timeline for my check. The only thing I am told is that the checks are being delayed recently.Desired Settlement: I have accepted the offer of a payment by check, but have not received the payment. I have paid for services that have not been provided as stated under the terms and conditions. I want the check in the amount of $500 that was promised to me.

Business

Response:

check #[redacted] for $500.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as the check is received with the number corresponding to the number provided and it is received in a timely manner.

Sincerely,

Review: I filed a claim with GWG in December 2013. They told me they could either send a cheque or a replacement phone. I asked for the replacement phone in December 2014 and they said that they didn't have one. In January 2014 they would send me a cheque instead. I have been phoning biweekly since January 2014 and they keep telling me that they have escalated my claim to the accounting department. They will not allow us to speak to someone in accounting or a member of management. Everytime I call they say they will call me in 24-48 hours with a response from the accounting department however I never get a call. I have now called over 25times and know that I will not be getting a call back. I have also checked their online claim system and it says my claim is completed. When I confronted them, regarding this they said their online claim system is incorrect and they were still processing my claim. I emailed them regarding this issue as well and received the response "We have sent an escalation of high importance to the accounting dept. to advise that you are still waiting for your check and we need to have this sent ASAP. When it has been confirmed that your check has been issued you will be provided a check # and the date." I have told them that I would like to speak to someone like a [redacted] and they always say that there is no one who will be able to speak to me.

I would like a cheque for my phone as it will now be coming up to 10months since I have started my claim and they have been giving me the run around. All I want to know is will I get my cheque and when?Desired Settlement: A cheque in the amount of retail value of my Samsung Galaxy S4 (from when claim was made back in December, 2013). All fees made to GWG for the phone insurance.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: My claim number is [redacted]

I have $878 in their hands, and they are not delivering what they originally promised: my phone.

The catalyst for my complaint, is that I was told I would be contacted within 24-28 hours by the escalation team. Instead, I had to call back to find that they had gone ahead and started processing the check/claim that I was contesting instead. The phone reps have absolutely NO power to help you, and the people who apparently do are blatantly ignoring the customer.

My iphone 5 is badly cracked, and I put up 699.99 (plus the 179 dollar copay) to get a replacement iphone sent to me FIRST, so I would not be without a phone. Then I was called by the company, after hours, and told that my model was not found by your vendors so I was offered me a check. I shockingly accepted, and tried to call back immediately to contest that this was not ideal or what I had originally agreed to and paid for, but it was 6:30 and you were closed.

I called the next morning and explained that I had put a large sum of money aside: $699.99 + $179 fee to get my phone delivered to me so I would not be without a phone. And I firmly believe if you do not have my phone, I should get a better phone, the iphone 5s.

I said I didn't want the check, and told that was not a problem because it had not been put through to be processed yet. I was told my request would go to the escalation team and I would be contacted between 24 and 48 hours. But I was not contacted, and so I called back and told by an employee that the check was going through for processing- which is completely unacceptable! They also said they had no power over the situation and had no idea why I was not being contacted like they said I would be.

I did not put all that money upfront, $878.99 ( MORE THAN THE COST OF A NEW IPHONE 5S) to get a check for less than I can find a similar phone. I request to talk to someone immediately- as I was promised I could. If you can not fulfill my request for an actual phone, my choice was going to be to CANCEL everything and get all the money I put upfront back- and go to a store to have them replace my cover for way less.Desired Settlement: I want to talk to someone who can actually help me, immediately.

I want the check cancelled, and a new, slate iphone 5s 16GB, since they cannot find my iphone 5 from their vendors (and I will return my cracked phone to them as agreed upon, then get my $699.99 hold refunded).

OR I want everything refunded, all $878.99, (and they can cancel the check), and I will take my phone elsewhere to get the screen fixed for considerably less.

Business

Response:

Per the terms and conditions of the contract we are allowed to offer the current retail value of the phone on contract if we do not have stock of the phone. I show the customer has a Verizon iPhone 5 16gb in black which we have had limited inventory of. The current retail value of the phone per the carrier's website is $549.99 and we have offered $550.00. If customer does not wish to take the check we can find her a phone but timeframe will not be guaranteed due to Apple discontinuing the manufacturing of the iPhone 5 in September of 2013.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand the issue now, but I choose to cancel the claim and have my money refunded. I put up money being told I was being sent a phone, and because that is not happening I want to have my copay refunded and ensure the 699.99 hold is refunded as well.

I called again two days ago to cancel the claim, and again they have not gotten back to me within the 24-48 hours they promise. I would like to be contacted by Global warranty group to confirm the claim has been cancelled and money refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The hold and the deductible were released on 2/**/13 when the contract was cancelled. If customer still wishes to proceed with claim we can issue the check for $550.00 but need to have the customer request that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a claim for my broken phone on 1/**/2014 and as of 2/**/2014 I have not received my promised settlement check.

I purchased 24 months of ‘Ensquared Phone Insurance’ (now serviced by Global Warranty Group) on 8/*/2012

I called Global Warranty Group to report my phone had a cracked screen on 1/**/2014. When I had not received any contact, I called again on 2/*/1014 to request the status of my claim. I was offered a $450 settlement check in lieu of a replacement phone as they did not have any comparable replacements to offer. I accepted this $450 settlement check.

I called again on 2/**/2014 as I had received no contact and no return label for my broken phone as of that date. I spoke with a [redacted], who advised me he would email me the return label which I did receive at that time. [redacted] could not offer a status on my check because he ‘did not have access to that informaiton’ but advised he would escalate the matter for the ‘Accounting Department’ to call me to advise on the status of my settlement check.

I purchased a replacement phone with my own money and returned the broken phone with the provided return UPS shipping label (Tracking # [redacted]). The broken phone was received by Global Warrenty Group on 2/**/2014

I have since called back on 2/**/2014 and 2/**/2014 to enquire about the status of my check and was told both times they do not have access to the status of my check but would ‘escalate’ my file for the ‘Accounting Department’ to call me back with a status on my check.

I have fulfilled my obligations to report the claim and return my broken phone and have paid out of pocket for a replacement phone. Global Warranty Group has failed to provide the promised settlement check, has failed to contact me with a check status, and failed to initially send me a return-shipping label when I reported the claim.Desired Settlement: I NEED to receive my $450 settlement check.

I want to receive a letter of apology

I want to receive additional compensation for Global Warranty Group’s failure to adequately resolve my claim within a reasonable amount of time. I would be satisfied if this were to be a reimbursement of my $75 deductible.

Business

Response:

check #[redacted] for $450.00 mailed from our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) On 3/**/2014 I received and deposited my $450 check from Global Warranty Group. This was the most important part of my requested resolution and it has been resolved.

2) I never received a call with the status although I was told on several occasions I would receive one.

3) I have not received any apology from Global Warranty Group.

4) My request for my deductible to be refunded has not been addressed.

5) I think I am at least due an apology for the Global Warranty Group's failing to adhere to their promises under the insurance/warranty provided. Global Warranty Group never contacted me once throughout the entire claims process. This matter was NOT resolved in a reasonable or timely fashion. Had I not had the funds to purchase a new phone outright, I would have been without a phone from January [redacted] to March [redacted] - ALMOST 2 MONTHS.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife and I purchased contracts from a Verizon dealer selling Global Warranty (GW) insurance. My wifes screen cracked and she filed a claim with Global Warranty to replace her phone on 2/**/14. Global Warranty said they would overnight a phone to her after claim was approved in 24-48 hours. They also charged the $150 deductible and told her another charge for $699 (retail value of phone) would be charged on 3/**/14 if her broken phone wasn't returned. My wife called Global Warranty, again, a few days later when a phone had not been delivered. They told her that they don't have Iphone 5s and that someone from GW would contact her within 24-48 hours. A few more days passed and my wife called them AGAIN. This time they said no Iphone 5s were available and they'd see what they could do with our local Verizon store to get her a new phone and that someone would contact her within 24-28 hours. A few days later, my called back and was told GW would send a purchase order to our local store for a replacement phone. She called the Verizon store and they had no record of a PO being sent from GW. My wife called GW and asked them to cancel the claim, refund the deductible and release the $600 hold on our credit card. My wife reviewed our credit card statement and noticed the deductible was not refunded and the hold wasn't released either. She called them this morning and was told the claim would be cancelled and deductible refunded. I also called GW and spoke with [redacted] from the "Advanced Team" operator #1954 who told me that deductible is being refunded and hold will be released. I asked her to refund the premiums on my policy and my wife's policy---[redacted] #1954 said she couldn't refund our premiums because we were outside the 30 day free look period. [redacted] was useless and told me that the company didn't do anything wrong with fulfilling our claim. Unfortunately, our situation is almost identical to other Revdex.com complaints fould online.Desired Settlement: We'd like the $300 premiums refunded --- $150 each for (2) phones.

Business

Response:

GWG did not have inventory of the customer's phone one contract so rather than offer a check for the retail value we reached out to the customer's dealer We R Wireless and asked them to provide a BRAND New phone to the customer in store. We sent the Purchase Order #[redacted] on 2/**/14. It was GWG's understanding that We R Wireless was going to reach out to the customer when the phone was ready for pick up. The customer called on 3/*/14 to cancel the claim and get the hold and deductible refunded. In order to do that GWG had to verify that no phone had been given out for this PO in the We R Wireless store. We were waiting for confirmation from We R wireless which we received 3/**/14. The claim was cancelled and refunded the hold and deductible at that time. It does take 3-5 business days to reflect on the customer's account.

GWG only gets a portion of the $ that is paid up front for the cost of the plan. All refunds for prepaid contracts have to be done by dealers who keep most of the money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

GWG never fulfilled their end of the insurance policy. They blame We R Wireless and We R Wireless blames them----GWG should not be selling insurance policies and collecting premiums if they can't fulfill claims.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contacted global warranty ( wireless protection program) Jan ** 2014. I filed my request to have phone fixed. I was initially told process would take 1 -2 days. Then I was told within 2 week. I have placed secured funds on a credit card. I have contacted the wireless protection program at [redacted]. I speak to these people at least weekly. I ask for return phone calls. They have now had my money in there possession since mid february. I call them on a weekly basis. I am told nothing can be done I must sit and wait. These people are not very helpful. It is now april 8 I have had no confirmation. The end of february I was told I would have a cheque mailed out within 7 to 10 days. Then I was told there was an issue of sending out cheques. I had a return phone call after waiting 6week to advise cheque would be sent out by end of the month or first week in april. I contacted global warranty again today now they are telling me end of april into may,. This is very poor service. I have asked to speak to supervisors with no help. I have asked for return phone calls. I get no return phone calls. I was told entire process would take 1 to 2 weeks, Now we are at 2.5 months with me being no further aheadDesired Settlement: I have paid 95$ deductible plus 20% interest on 385$ for almost 3 months. I would like this money returned to me as well I my 578$ cheque as promised that I have yet to receive.

Review: On October **, 2013 I purchased a wireless protection program managed by Global Warranty Group for $149.99 through a Verizon authorized dealer We R Wireless located at [redacted]. I purchased this plan for the new Verizon 64G iPhone 5S I purchased at the same time. I lost my phone on the night of December [redacted] and placed a claim with the wireless protection program on December *. At this time I paid the $150 deductible. On Dec *, 2013 I called them to get a status and they responded that they were unable to replace my phone because they did not have that particular model, but offered to end a check for $850 in the next 5 to 10 business days which was the cost of the phone at Verizon wireless online. I agreed and then went and purchased a new phone at the Verizon store on [redacted] on December * which cost $925.43 after tax. I called them back and complained that they should cover the $75 in taxes because if they had the phone in stock I would not have to pay this. They said they would not cover the tax, so I demanded a refund of $75 form my deductible. They relented and reimbursed my credit card for $75. Now it is Jan ** and I still have not received my check for $850. They are unable to give me an estimate as to when the check will be sent or if it has been sent. I have called once per week for the past 3 weeks and each time they have told me that accounting was back logged and they would have someone from accounting call me back. I never received any return calls. When I spoke with them today I explained that I wanted to speak with accounting and they said no. They only thing they can do in the claims department is send a message to the escalations department who will contact accounting. I asked to speak with someone in the escalations department and was told no. I asked to speak with a [redacted] and was put on hold for approximately 30 minutes and then was told I would need to wait for an additional 30 to 45 minutes. At this time I told them that this seems like consumer fraud since I have paid for this service and deductible and they have not provided me with a phone or a check for $850 as promised. I asked them to note on my account that I was going to report them. They said I could call back later in the day and see if a [redacted] is available, but there is nothing they can do but send another message to the escalation department. I went online and I see many other people are complaining about the same thing. They do not have a replacement phone, offer a check and then do not pay.Desired Settlement: I want the check for $850 I was promised.

Business

Response:

Check #[redacted] for $850.00 was sent to customer from our ** office via usps

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The check was sent only when the complaint was filed. I have never received a call back from the company even though they claim someone will call within 24 to 48 hours, but I have receive ld the check today so this matter is closed.

Sincerely,

Review: I filed a claim for a new cell phone on December *, 2013. I sent back my broken cell phone that day and paid $200 for a new cell phone to be mailed back to me. The following week I received a call that they did not have my cell phone in stock and would only be able to send me a check for $550 to purchase a cell phone on my own. I told them that would be ok. On December **, 2013 I called to check on the status of the phone and was told that someone from another department would have to call me back within 2 business days. No one ever called me, so on December **, 2013 I called back to have someone say that they had no information and would have to have someone call me back within 1-2 business days. Today, December **, 2013 I have still not received a call so I called back to complain only to be told someone would have to call me back within 1-2 business days. I am very concerned this is a scam and the company has no intention of sending me a check for a new cell phone. At this point I have purchased the insurance for $200 and spent another $200 to have a new phone sent to me. I do not have the means to afford to buy a replacement cell phone at this point which is vital for my well being as I have no other phone I can use.Desired Settlement: To receive the check I was promised for $550 ASAP. I appreciate any help you can provide.

Business

Response:

check was sent via UPS tracking [redacted] delivered 1/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am quite sure that without contacting you I would still be waiting for the check. It should not be a requirement for every customer to have to go through additional channels in order to get their matters resolved.

Sincerely,

Review: I purchased a warranty on my cell phone from the Global Warranty Group – Wireless protection plan. I lost my phone and filed my claim on September *, 2013. I was contacted to by GWG and told they were unable to get my phone as it had been discontinued. We went back and forth several times in order to agree on a monetary value for the phone. On September **, 2013 I agreed to monetary compensation for the phone and was told it would take 4-6 weeks for the cheque to arrive. It is now November **, 2013 (I am into my 10th week) and I still have not received my cheque for the phone. I have phone on multiple occasions to speak with the claims department and they have been unable to help me thus far. I am told that they have to request internally to the escalations department and have them contact me within 24-48hours. I have requested this on several occasions including the [redacted] and [redacted] and have not received a call back. I have asked for a phone number to contact the escalations department myself and have been told that I can’t call them, they have to call me. Every time I call I am told that the accounting department is very busy and they have a high volume of cheques to process and there is nothing I can do but wait. I needed a new phone and could not wait for the cheque to arrive and have had to pay out of pocket, the reason I took out the warranty if the first place is so that I would not have to do that. I would like the money they own me and am sceptical that I will received it.Desired Settlement: Receive the money that they owe me with some form of compensation for the wait.

Business

Response:

showing check was delivered via ups [redacted] and arrived to customer on 12/**/13

Consumer

Response:

I have reviewed the response made by the business in reference to

complaint ID [redacted]

I received my cheque for $475 and have been offered by the company a refund of

my deductable as compensation for the delay.

I am told to expect to see this on my next credit statement. I find that this resolution is satisfactory to

me and the matter has been resolved.

Sincerely,

Review: I bought a cell phone warranty through the company and filed a claim on 10-**-2013. Initially I was told that a replacement phone would be sent the next day. I did not receive the phone so I called back and was told that they were out of the same phone I had, but would send a check for $650 (the amount of the covered phone) within 10 business days. I called back after 10 business days elapsed. I was told there was a delay in processing the checks I should have it within 10-14 business days. I called back again when a check was still not received. I was then told it would be the end of November before I would see a check. The end of November has come and gone and still no check.Desired Settlement: I want the check I was promised under the terms of the warranty.

Business

Response:

Check for $650 was sent out on 12/*/13 via UPS tracking [redacted] showing delivered on 12/*/13. The hold of $475 was also refunded back to the customer on 11/**/13 upon receipt of the broken phone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Issued resolved. I accept the business' resolution.

Sincerely,

Review: I have recently filed a clam with GWG. I Filed the claim on 4/**/14 and was never contacted. I kept calling until someone told me the device I had was not in stock and they offered me a check for $850.00 instead to cover the cost of my iPhone 5s 64gb Gold. They told me that the check would be send out promptly. Upon asking about this check for just about a month now im trying to figure out if there is any way to talk to someone who can help me. The associates who answer the phone are friendly but they cannot help. all they can say is that they will submit to escalations. Its been almost a month like I previously stated and I need my phone or that check. They were very prompt in charging my account the $179.00 deductible but they have not been prompt in returning my calls or emails. They're policies clearly state and the reps have told me several times that it should take no more than 48 hours for escalations to contact me back with an estimated time of my check or phones arrival. I am very frustrated and need your help.

Please help me!!!!Desired Settlement: I WANT A CHECK FOR 850.00 AS PROMISED OR MY IPHONE 5S 64 GB

Business

Response:

check #[redacted] for $850 sent 5/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Filed a warranty claim on 03/**/2014

Made correct deductible payment, sent them my defective device.

Was told I would be sent a cheque for $325 and never received the cheque.

Called back multiple times since, but still telling me the cheque is on hold and someone will contact me. They never contact me.

Called back again today (June [redacted] 2014) and receive the same response.Desired Settlement: Would like them to send me the money I am owed immediately ($325)

Consumer

Response:

At this time, I have been contacted directly by Global Warranty Group, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Buisness finally called me back (left me a voicemail). The message quality was terrible. They apologized but gave me no more information that I had already been given.I have still not received the money I am owed nor have I been told when the cheque will be sent. Once again, empty promises!

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I purchased a warranty with this company from Verizon Wireless store in the Bergen Town Center Address: [redacted]. Phone:###-###-####. I purchased phone insurance from them for my iPhone 5, ph# ###-###-####, and this vendor is giving me a hard time replacing the phone because they say it is not available. Per the contract if the cannot replace it they are supposed to refund the full cost of the phone (>$600). The can also give me the 5s if the want. Those are the three options they have and they are not doing any of them and it's been over 7 weeks. I was asked about a lesser quality plastic phone, the 5c, that is also neon and looks like a cheeps kids phone. This is not an option. My contact info Is [redacted]###-###-####. [redacted]Desired Settlement: Abide by our legal contact - replace the phone with an iPhone 5 of pay out the claim for the full value of the phone. Alternatively issue a 5s.

Business

Response:

I have advised the WE R Wireless store that we will cover the 5s for this customer.

Review: I filed a complaint with the Global Warrenty Group(GWG)/Wireless Protection Program(WPP)on April [redacted],2014 Regarding a broken Galaxy S3 with phone number ###-###-####. Prior to filing this claim, I had to pay a fee of 65$ as well as send in the broken phone before the claim could move forward, which I did. They recieved my phone, and 65$ was charged to my credit card. I was then told that they did not have a replacement phone for me (Another Galaxy S3), and in place of said phone, they would send me a check for $580. The check was to be sent within 3-4 business days. Again, this was back in the beginning of April. It is now June [redacted], and their "escalation team" has still not gotten back to me with a date of which said cheque will be mailed. I have called back every 2 business days, as this is what they(WPP) tell you to do, and every two business days I am told my escalation has come back unresponded too and that they will send up another escalation, which they (GWG), will have 2 days to respond to, and every time it comes back unanswered. I cut off the contract to the phone when they said they would be sending out the check for $580 to pay it out, the bill has come and gone and I was forced to place the bill amount on my credit card, which did not cover the full amount, because said check still has not shown up. Apparently they are looking into canadian claims more than others as canadians are apparently filing false claims saying they lost their phones when they have not, and get sent a new phone. Us canadians, who have sent in a phone, meaning our claims are clearly NOT fraudulant should not be punished. Especially single moms who do not have the money to pay out a phone that we would not have cut off had we known we would not be recieving a check from this scam insurance company.Desired Settlement: I would like this check for $580 to be sent out immidiately so I can pay off the portion I was forced to put onto my now maxed out credit card, and to pay the rest of the "phone payout" I still have owing. If I do not recieve this check by July [redacted], I will be getting a lawyer.

Consumer

Response:

At this time, I have not been contacted by Global Warrenty Group regarding complaint ID [redacted].

Sincerely,

Review: I paid every month for a warranty on my cell phone as part of my cell phone bill. My phone screen was cracked and the screen touch sensitivity stopped working properly and I contacted to have a replacement sent. I contacted GWG after several days of waiting for a new phone and told they did not provide me with a replacement. They told me what they could do was send me a $550 check to replace the phone. Then they had to put a $381 hold on my account till I sent back the old phone and charged me an admin fee of $95.

This was all done early July 2014 with claim number [redacted] I sent them my old phone so I could get my $381 back that was on hold. I had already purchased a new phone based on the $550 I was to receive. It has been a month now and I still have not received my $550 check and they are still taking the monthly fee out of my account for the insurance on a phone I do not have. I have spoke to them on the phone many times and I keep getting that it is being processed. I have caled several times asking for an update, but get told the same thing over and over, "We are processing the cheque". The last attempt I made was in August 2014, the website and phone line now have seem to both shutdown.

I am at a loss what to do next. I just don't know what to do I don't feel it should not take months to write a check. I have asked the cell contract holder [redacted] to stop payment on the insurance, but they say they can not. I am worried that they not only have my old cell phone, but they have charged me the $95, and the $381 on my credit card. which now is over one month.Desired Settlement: I would like my $550 check, plus all other charges returned as I have they have not honoured the contract/service, and to cancel the insurance service.

Review: I submitted a claim to this company on December *, 2013 for warranty/insurance that I purchased through Verizon Wireless on an IPhone, which subsequently was damaged. On that very same day, this company charged my credit card the $150 deductible due under the warranty/insurance. It is supposed to reimburse me $550 for the damaged phone, but after more than 3 months of repeated calling and complaints to its customer service and "escalation department," it still has not made the $550 reimbursement payment which its representatives have acknowledged must be paid. In the meantime, it also has retained my deductible payment.Desired Settlement: I want my $550 reimbursement payment, and I'd also like reimbursement of the $150 deductible payment inasmuch as this company has had use of my money for over 3 months and because of the unnecessary aggravation and time I've had to incur dealing with its constant "run-around" activities.

Business

Response:

check #[redacted] for $550.00 tracking [redacted] sent 3/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business charged me a deductible of $150.00 on 12/*/13 and had use of that money for over three months before finally making payment on our warranty/insurance claim. The business only made that payment after I continually made complaints directly to it, after it repeatedly assured us the payment would be made, and only after I filed complaints against it with the Revdex.com and the New York State Dept. of Financial Services. Such behavior by a warranty/insurance company should be investigated thoroughly in my opinion, as I've seen there have been multiple other complaints against it of a similar nature. As far as my particular complaint is concerned, I believe I also should be refunded my $150.00 deductible payment due to the business's use of that money for over three months before it made payment on my claim, and for the undue time and aggravation I had to suffer dealing with it during that period.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have refunded the $150.00 deductible back to the credit card it was charge to. Please allow 3-5 business days to see it on your statement.

Review: *I have cell phone insurance from Global Warranty Group. I filed a claim for a lost phone on 12/*/13. I was advised I should have a replacement phone by 12/**/13. I called the claims division to check on the status of my replacement phone. As of yet, I have not received a replacement phone and there is no tracking information. My credit card was charged for the "deductable" but to reiterate, no phone has been shipped yet. Additionally, I am not receiving any return calls regarding the status of my claim, within the specified time frame (24-48 hours).Desired Settlement: I would like to receive the replacement phone for which I paid insurance for, and was charged a deductable for. Moreover I would like the replacement phone in a timely fashion. As I filed the claim on 12/*/13 and it is now 12/**/13, that has not happend, so I would like a replacement phone immediately, please.

Business

Response:

phone was received by the customer on 12/**/13. Refunded $50.00 for inconvenience.

Review: I paid CAN$ 109.99 and bought the 2 year Canada Preferred Replacement insurance for Samsung Note2 from Global Warranty Group (GWG) on Feb. ** 2013.

Then, filed a stolen case in October 2013 and GWG promised to pay me with $600 cheque since GWG did not have Samsung Note2 stocks. I waited till March 2014 and called them to check if the claim is being processed correctly.

Although It had been almost half an year, GWG claimed that they are still dealing with the customer inquiries.

After, I tried to call GWG often but their phone line was busy or turned off most of the time I tried to call them.

I successfully talked to one of the reps on Aug [redacted] 2014. The rep again said GWG is still dealing with accumulated customer inquiries, and GWG is going to call me back in two business days. Now, it has been 10 months since I filed a claim to GWG and paid deductible. This is clearly scam.Desired Settlement: I would like to get the $600 as promised and contracted.