GM Financial

Your company has not reported truthfullyAll payments were sent on time but were not processed on timeI never received any phone calls or notices saying that the payments were not processedYou need to fix this report

November 3, RE: Complaint ID: [redacted] [redacted] Dear Ms***: Thank you for sending the additional information Please note that the certified copy of your title was faxed to [redacted] per your requestIf you would like to make payment arrangements, please contact our office at [redacted] Sincerely, GM Financial Tell us why here

July 27, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received As outlined in the Lease agreement, you will be responsible for any base rent and late charges due at the time the vehicle was turned inIn addition to any excess wear and tear and excess mileage chargesTotal termination charges are calculated after the Lease Termination Inspection is done to the vehicleA final bill will be mailed to you if there are any charges pending after the vehicle was turned in We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that we value your business and hope that you choose to continue to be a loyal GM customer Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted] Sincerely, GM Financial

The Western Union ACH site does not allow for changing of the addressI have tried this morning before I responded to this response, and the address box is uneditableMy legal information has to correspond to the information provided to my financial institutionEvery other loan I pay back using ACH allows for my legal address to be used, rather than trying to force me to use my physical address

February 28, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information An update was submitted to the credit bureau reporting agencies on February 27, to reflect the current account status and the date last paidPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial Should you have any further questions or require additional assistance please contact GM Financial at (800) 284- Sincerely, GM Financial

July 28, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information As previously informed, a refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of recordPlease allow to business days from the time the check is issued for it to be receivedOur records reflect that we have an updated address of [redacted] ***, should the address need to be updated please contact GM Financial at the contact number below Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:The issue never was or has been about the history of the purchase, agreed upon contractual documentation or subsequent correspondenceThe issue is simply about $being sent to GM and they not accounting for it as a payment? What is of consequence is in their email they do say they have the option on how to apply the payment which I was not cognizant of but nevertheless it is what it is and the correspondence with GM has been as fruitless as the periodic customer surveys they send out where I have responded with the same complaint only to be replied to with the same rhetoric? That said I will settle the financials with GM and be finally rid of any business with them now or in the future Regards, [redacted] ?

Complaint: [redacted] ? I am rejecting this response because:it is factually to report me late to credit for ? His account and payoff.? Regards, [redacted] ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our research concludes that your options for payment will be payment by phone, and IVR with debit cardSome of these payment options are provided by Western Union and are subject to a convenience feePayment option available at no cost is via mailPlease understand Auto-Pay and payments online are restricted anytime the account has had or more Non-Sufficient Funds returns Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### Sincerely, GM Financial

March 6, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Due to a recent enhancement, an issue was identified causing an additional itemized tax entryAs previously explained, you are only responsible for a payment in the amount of $due on the 27th of each monthThe earn tax amount of $is included in the total installment payment of $We received your payment on February 28, in the amount of $Your account currently reflects a credit of $ We apologize for any inconvenience this has caused and appreciate your patience while we resolve this issueShould you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 28, you entered into a Retail Installment Sale Contract (“Contract”) with [redacted] Chevrolet for the Chevrolet MalibuGM Financial employees were not present at [redacted] Chevrolet (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial Please note that GM Financial places a high priority on adhering to all state and federal lawsAs required by LaRevStatAnn§ 6:966, a notice was mailed to your last known address on January 5, 2016, this notice also explained that Louisiana law permits repossession of motor vehicles upon default without further notice or judicial processOn May 3, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws We empathize with the problems you may have experienced with the vehicle; however, the responsibility for this contractual obligation remainsAll mechanical issues would have needed to be resolved between yourself, [redacted] Chevrolet, and/or the manufacturer of the vehicle, if necessary Please understand that storage charges accrue daily and are owed separately to the repossession agentThe State of Louisiana is a redemption only state; however, in an effort to assist you GM Financial allowed reinstatement of the vehicle for the payment of the past due and late fee balances, and recovery costsOur records reflect that you completed the reinstatement of this vehicle on May 10, If you would like to obtain an additional copy of the notice mailed to your last known address on January 5, 2016, a subpoena is required Copies of your Contract and payment history have been included for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:My house payment became late due to GM financial withdrawing $from my account when I instructed not to do soI needed that money as part of my house paymentAbout a year ago my daughter had the same experience with this companyObviously this is common practiceI am still requesting to be refunded for this late fee as it occured resulting from money that should have never been withdrawn from my accountAlso, customer service is aweful! I never received any follow up that was promised to me from GM financial until the Revdex.com inquired.? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:? I am still unhappy that nobody attempted to contact me regarding the return of my title for a monthVery shady business practice.? ? My address is: [redacted] *? Regards, [redacted] ***

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following informationUpon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three majorcredit bureausPlease allow 30-days for this information to update and reflect accordingly Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

February 28, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please note on May 24, 2017, you signed a Retail Installment Sale Contract for a Dodge Journey in the amount of $26,at an interest rate of 17.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 8, On January 23, 2018, the decision was made to place the vehicle out for repossession, as allowed by your contractThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsPlease be advised numerous efforts were made to contact you with regard to the status of the account prior to the last contact made on December 21, and after that dateThe last payment received prior to the repossession was on November 1, that was applied towards the October of payment due date Please be advised that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in fullAlso note that the vehicle could be transported to the auction at any time and without notice any time a vehicle is repossessedOur records reflect that you completed the reinstatement of this vehicle on February 2, The payoff amount for this account is currently $ 25,and is good thru March 10, Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account Any payoff amount quoted to you includes the unpaid principal balance of the account, finance charges currently owed from the date the last payment was received through the good thru date of the payoff quote; and any other fees that may be due, such as late fees We apologize for the inconvenience you have experienced recently when trying to access your online account profile We are working diligently to resolve this issue and will contact you directly when access has been restoredWe apologize for any inconvenience this has caused and appreciate your patience while we resolve this matter Enclosed is a copy of the Retail Installment Contract and payment historyShould you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A review of your account reflects that a due date change has been completed and changed to the 21st day of each month In order for a due date change to be processed on the account, the account must be current or brought current with the request of the due date change at the time it was requestedPlease note all previous due date changes were not processed because the account was not current at the time of the request Please be advised, that at the time of your request on September 4, 2015, your account was days past due for the August 15, installment due date After the payment made on September 8, had been posted to your account, it would have been necessary for you to contact Customer Service and request the due date change GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting A copy of your account payment history has been included for your reviewShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial Revdex.comThank you for your help, but what wasn't explained was I was contacted again by the Collections Department FOR? paymentI set up the payment bringing the account current and the request still wasn't completed until after the factMy account hadn't been days late though since July of last year and I was on top of my Account until this? My included payment history doesn't show requests made prior and I would like the Call History pulled I can prove that GM FINANCIAL findings are Inaccurate

Complaint: [redacted] I am rejecting this response because:I will not provide my SSN unless contacted directly.? Regards, [redacted] ? [redacted]

February 13, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

March 14, Re: Complaint ID: [redacted] ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As previously advised, a refund in the amount of was issued to your address of record on March 7, Please allow 7-business days to be receivedIf after this timeframe has passed and you have not received the refund, please contact GM Financial’s Customer Service Department directly at ###-###-#### for additional assistance Sincerely, GM Financial

February 10, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies In regards to the financing, GM Financial is an indirect lender and all loan/lease approvals are done at the dealership If you have any questions or require additional assistance please contact GM Financial at [redacted] Sincerely GM Financial