GM Financial

January 13,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review
has been completed
Sincerely,
GM Financial

February 13,
Re: Complaint ID: ***
? ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised
the payment in question was located and applied to your account, effective the original date it was received and reflects the account as paid in full as of January 11,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at *** ***
Sincerely,
GM Financial

November 29,
Re: Complaint ID: ***
? ? ? ? ? ? Denise ***-***
Dear Ms***-***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On
November 17, at 9:53am, you set up an ACH payment in the amount of $using the Western Union automated phone line, the confirmation number provided to you for this transaction was ***At 10:33am on the same day, you set up a debit card payment in the amount of $using the Western Union automated phone line, the confirmation number provided to you for this transaction was ***As these types of transactions are initiated and authorized by the customer only, any changes to the payments would need to be made by you prior to processingUnfortunately, GM Financial is unable to honor your request to reimburse the $in fees charged by your bank, as the issue was not caused by GM Financial
Should you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at ***
Sincerely,
GM Financial

May 18,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to
be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On October 9, you entered into a Motor Vehicle Retail Installment Sales Contract for the purchase of a Chevrolet Silverado in the amount
of $34,at an annual percentage rate of 12.00% due for a month term in the amount of $773.94, beginning November 23, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.Please note that GM Financial places a high priority on adhering to all state and federal lawsAs per Texas law a cure notice was mailed on January 5, 2016, and a notice of acceleration was mailed on January 25, to your last known address prior to repossessionOn February 24, 2016, the decision was made to place the vehicle out for repossession, as allowed by your ContractAt this time the account was days past due for the 2nd installment payment due on December 23, The account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws.The State of Texas is a redemption only state; therefore, the balance will need to be paid in full in in order for you to redeem the vehiclePlease understand that these funds need to be remitted to GM Financial in the form of certified funds like an official bank check or cashier’s check.Included for your review are copies of your Contract and Account Payment HistoryPlease note that returned payments will not be reflected on this payment historyFor additional copies of the statutory notices, a subpoena is required.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:? Here is the account #? Acct# ***
Regards,
*** ***

The reply from GM Financial was not accurate? I will give a detailed timeline to display my correspondence with Customer Service
July 11, 2015: ? Signed lease agreement with GM Financial
August 11, 2015: ? Srecurring payment with GM Financial? Received confirmation # via email for my autopay (recurring payment)? August 13, 2015: ? Sent a message to GM Customer Service through customer support online to confirm autopay and that payments would be on time (I have email confirmation of this correspondence).August 14, 2015: ? Called GM Financial at 7:31am PST to confirm recurring payment and on-time delivery of payment? This was confirmed by a GM Financial Customer Service representative at (800)-369-5212? September 4, 2015: ? I was notified that my payment was overdue by GM Customer Service? A Customer Service Representative assured me that my recurring payment was successfully sbut it sometimes takes up to month to process? My late fee was waived and I promptly made the payment? I was never notified that my auto pay/recurring payment was cancelled? October 20, 2015: ? GM Financial called at 5:pm PST to inform me of past due amounts from September and October? I promptly made these payments? I was informed previously that recurring payments were resolved and working.October 22, 2015: ? I called GM Financial at 11:am PST to resolve the issue but our call was disconnected? I called back at 11:am PST and asked to speak with a manager? I spoke with *** *** ***? He informed me that there was an issue with recurring payments and waived my late fee? He helped me set up a new recurring payment that would take place to ensure on time future payments? October 27, 2015: ? Autopay was successfully set up and recurring payments have been successful and up to date ever since? January 20, 2016: ? Recognized a negative remark (days late) on my credit report from GM Financial? Called GM Financial Customer Service at 8:am PST and spoke with *** ** *** ***? She denied that there was ever a problem with GM Financial auto pay / recurring payment system even though I was told that several times by other representatives? I was also denied the ability to speak with a manager and said my negative remarks to the credit agencies would remain even though I was never charged a late fee? January 21, 2016: ? I called GM Financial at 8:am PST and spoke with Representative #? He informed me that there was in fact a problem with processing auto pay / recurring payments in the past and some customers payments were mistakingly cancelled? I recorded the conversation to be sure I had correct information? This timeline is truthful and accurate and can be confirmed through emails, cell records, and a recorded conversation? I should not be reported as being late to the credit agencies when there was clearly a problem with GM Financial executing autopay / recurring payments? GM Customer service representatives also gave information regarding recurring payments and waived both late fees because of the problem? I clearly made every effort to communicate clearly with GM and set up an on time recurring payment each month? If I was given the correct information I would have fixed the issue immediately but was never given correct information?

February 14,
RE: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Please be advised copy of the Account Payment History will be mailed to you separately
Sincerely,
GM Financial

No reply back is needed, however, your records are incorrectI called last Thursday (no one mentions that call) and last month I just had questions the lady told me to call back when the time got closerIt's clearly understand that nothing is going to be resolvedI will look into getting my husband who has not only served our country but also fought for our rights to refinance this loanYour company will not own up to it's faults, your company will not pull the call and accept responsibility, and you guys keep seeing I'm typing the same thing and you keep saying the same thing that is total different from what I am sayingGood Day No apologize from that rude manager I seeThis is a jokeMistake Mistake Mistake.?

GM has answered my complaint by telling me to call after I make my paymentsI have done this back in March and April of and nothing was done with my complaint through GMI see no reason to repeat this process again because I've had no results from the first two months of my attemptI would like my over payment of? $to be taken from my principal each monthSince January 2018, I have called multiple times to GM Financial and have never received a positive response

Complaint: ***
I am rejecting this response because: I am giving them the info they asked forThe account # is ***The loan was in my husbands name onlyHis name was *** ***.? I was told when we returned the car in Decthat I owed nothing on the car because my name was not on the loanNow on April I get a bill saying he owes 4720.00?? And the bill is in his nameHe died in November of and we gave the dealership ( *** *** ** *** *** **) a copy of the death certificate.? Why am I getting a bill in his name months later?
Regards,
*** ***?

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the
account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your contract and the complete account payment history of your accountShould you have any further questions or require additional assistance, please feel free to contact Customer Service at 1(800)284-
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial received two applications from *** *** Chevrolet, one on September 3, and September 4, GM Financial is unable to
remove the inquiries dated September 3, and September 4, submitted on your behalf at *** *** Chevrolet as the inquiries resulted in the establishment of a vehicle lease with GM Financial
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-
Sincerely,
GM Financial

August 22, ? RE:? Complaint ID:? *** ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear *** ***: ? Thank
you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter ? Sincerely, GM Financial Tell us why here

May 29,
Re: *** ***
? ? ? ? ? Complaint ID: ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.? The response from GM Financial is dissatisfying and unnerving to say the leastI know that I was behind two months and as I stated I was contacted by a representative that discussed several options with me, one of them was a deferment that she stated I was eligible forI told her that I was getting married and before I take a deferment I wanted to try to pay for the two months with my expected wedding giftsGM FINANCIAL's rep TOLD ME to TAKE MY TIMEShe NEVER told me that I had a certain date or amount of timeIn fact she told me that I could wait until after my wedding and honeymoon and then call you guys......again with no date givenMy wedding was already fully paid for and was unemployed (I lost my job in March and had to depend on my family to give me money until I could get a job or some means of additional incomeSo why would I outright deny a deferment.??? I certainly did NOTWe discussed it and I was given the option to wait until after the weddingNo one in their right mind would deny a way to keep their vehicle and risk having their vehicle repossessedTo add to that, she made erroneous notes on my file, she did not put any notes stating that she informed me of any dates and put in a "NOT TO CALL NOTE" in my file, which I was informed of AFTER my vehicle was told by a rep who was giving me the info on where my car was towed toSO not only did you make a decision to repossess my vehicle but didn't even notify me of such all due to your repI find your response to be insulting and shows that you will risk customers and their livelihood before admitting any wrong doing on your behalfCommon sense would show that no one would purposely not make contact or any effort to keep their vehicle if they had the information that YOU statedYour inability to see the miscommunication and error on your side that led to this repossession is disgustingI get that your company needs to protect its interest but not at the expense of your customerThis would have all been avoided if that do not call note wasn't on my fileif I was informed I would still have my vehicle and GM Financial would not have to go through the paperwork involved with a repossessionNot to mention that a repossession doesn't look good from a financial business perspective on your end either? It was an error that could have been avoided and the response that was given was not acceptableI am still planning on seeing legal advice on the errors made by your rep because I'm sure putting an unauthorized note like that in my file without my knowledge or consent has some illegality to it especially since it resulted in a repossession that has a significant negative and long lasting effect on my creditI feel horrible and I will never refer anyone to your business and I will tell anyone who asks how you take advantage of people who are struggling and make surprise attacks by repossessing their property with no prior notificationAs I stated, I will contact an attorney at some point.?
Regards,
*** ***

June 13,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your
account indicates the correspondence mailed on May 23, 2018, referenced a refund in the amount of $3,The letter also states the refund will be mailed separately within days of the date of the letterPlease be advised, the refund is being processed and should be mailed within the next few days
Should you have any questions while we review your account, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Please enter your reason(s) for rejecting the business response below.I never received a telephone call in regards to late charges? What sense would it make to pay a loan in full and just leave late charges owing? Had I known there was a balance it would have been taken care of at that time as well! Also, the loan company had my address incorrectly as McMinnville, Oregon not McMinnville,TN for the majority of my contract time so that may explain why a letter was never received by me, if indeed a letter was sent! ? I realize I that this complain is a major waste of my time and Revdex.com resources but it is really the only way an average Joe consumer can warn others of unethical business practices? I have paid the late charges (under duress) but I will continue to dispute the validity of those charges?

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOn June 8, 2016, the credit bureau
reporting agencies were contacted to verify the information being reflected on your credit bureau reports with regard to the GM Financial accountOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: the business requested additional information only and I am providing my GM Financial Account # as requested ***This issue has been going for months now and if not resolved, I would like to escalate this matterRegards, *** ***