GM Financial

I have not forgotten my password? I have successfully logged in recently? I can see you do not want to admit your company made an error? I will NOT be recommending your company to anyone for future? All I asked for was an apology for your company error

Thank you for the correspondence sent to the Revdex.comI have reviewedyour concerns and would like to offer the following information.? On May 9, 2014, you signed a Retail Installment Sale Contract (“Contract”) for thepurchase of a Chevrolet Sonic.? Within the agreement,
you agreed to repay the loan in monthlyinstallments in the amount of $per month, beginning on June 23, 2014.On October 6, 2014, the vehicle was involved in an accident and declared a totalloss by Farmers Insurance (“Farmers”).? On November 26, 2014, GM Financialquoted a payoff amount of $17,good for days to FarmersAlso on thisdate a notice was sent to your address of record which explained you wereresponsible for keeping your GM Financial account current during the insuranceprocessIf your account is not current, your delinquency would be reported tothe credit bureausThis letter also notified you that you had the right tonegotiate the settlement with your insurance company, and once a settlement wasreached, you were responsible for paying any difference between your insurancesettlement and the balance on your accountGM Financial received a payment fromFarmers Insurance for the amount of $13,on January 13, 2015.? On January 15, 2015, a notice was sent to your address of record advisingyou that the insurance proceeds did not satisfy the balance on your account anda deficiency existed in the amount of $3,810.71, valid until January 25, Our records alsoindicate that on January 19, 2015, a Total Loss Representative notified youverbally of the remaining deficiency amount.On March 3, 2015, a payment was submitted in the amount of $1,via WEB/ACHwith Confirmation NoThis payment was applied to the remainingdeficiency balance of the account; however it did not satisfy the balance infull.? Letters were mailed to the address of record on July 4, and July 6, regarding theremaining balance of $2,These letters provided information regarding theremaining deficiency balance and gave notification that the account wasreported to the credit reporting agencies as a charge-offOur records alsoreflect that several attempts were made in effort to contact you due to thestatus of the account prior to the charge off of the deficiency balance.In an additional effort to assist you with resolving deficiency the balance, on August 4, 2015, GM Financial mailed a settlementoffer to your address of record in the amount of $1,This offer was valid until August 24, 2015.GM Financial is required to report truthful and accurate information to the creditbureau reporting agenciesOur research concludes that the account status and paymenthistory of your account have been reported to the credit bureau reportingagencies with accuracy; and as a result, we are unable to make any changes ordeletions to the credit bureau reporting.? At this time we are unable to reflect a zero balance on your account as a deficiencybalance still remainsWe apologize for the poor level of service you feel you have received.? Please beassured that GM Financial gives customer service a high priority and iscompletely committed to achieving excellence.? Included for your review are copies of your Contract, Account Payment History, thenotices dated November 26, 2014, January 15, 2015, July 4, 2015, and July 6,2015; and the Settlement Offer letter dated August 4, 2015.? Should you have any further questions or require additional assistance with regard tothis matter, please contact GM Financials Loss Recovery department at ###-###-####.? Sincerely,GM FinancialTell us why here

August 9, 2016? Re: Complaint ID: *** ***? Dear *** ***,? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? Our records reflect the Assumption Authorization Form
and Credit Application were e-mailed timely each time and to each party as requestedThis process did take longer than due to issues that occurred outside of GM Financial’s control, such as multiple parties applying to assume your lease and errors on the Assumption Lease Contract by the approved assumption party requiring correction and reissuance of the documentPlease understand that you are responsible for keeping the account current during this process and for any payment billed prior to the completion of the assumption processOur records further reflect the assumption process concluded on August 3, 2016, and you are no longer liable for future payments.? As per your request, the account was set up on the ACH payment plan on June 21, 2016, to be effective beginning with your July 28, base rent paymentOn July 28, 2016, a one-time payment was also submitted online via Western Union Speed Pay in the amount of $As you have been advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to ***.? Should you have any further questions regarding this matter, please contact Lease Servicing at ###-###-####.? Sincerely,GM Financial?

February 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? GM Financial received the check from the dealerMy account says it is closed and I received a letter in the mail notifying me that my account has been paid offI presume GMF has the check, thus I should not need to contact the dealer for a copy of the checkPlease process my expedited refund as you offered in the first response
Regards,
*** ***

March 6,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, an
update was submitted to the credit bureau reporting agencies on March 5, The account reflects 1/30, 0/60, and 0/Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

October 20,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,My father is diseased & he passed away months after obtaining the month lease,leaving my mother whom does not drive due to being in need of a walker & or wheelchair which is why the vehicle only has miles on it & my mother continued to make all payments on time as well as maintaining full coverage insurance when she could have simply terminated lease in May under provision of a death to leasee,GMAC is attempting to charge my mother $disposition ? fee because she is medically unable to drive,this puts GMAC under violation of elder abuse & medical discrimationIf this unjust & illegal charge is not cleared & *** ***? surviving spouse of *** *** be made whole,we will be contacting our attorney to pursue our claim of elder abuse & discrimination by GMAC.?
*** ***

April 17,
Re: *** *** ? ? ? ? ? Complaint ID: *** ? ? ? ? ? GM Financial Account No.: ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested and completedCheck number 13248316, in the amount of $5,was sent to the address of record on March 16, Please allow time for delivery by regular mail
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 1,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously advised, your first payment in the amount of $was included in the amount due at lease signing on April 26, This payment is reflected on your payment history effective May 4, 2017, the date of bookingA payment was not received in May for the installment due on May 26, The automatic ACH payment plan began on June 26, If a payment was made in May through another method, please provide a copy of the front and back of the cashed check or a copy of your bank statement reflecting this payment
Please note, the billing statements for are not available on your account due to being set up on automatic payments, however, we have attached a copy of your payment history for your reviewAny payments posted to your account after May 24, will not be reflected in this payment historyIf, any payments made are not reflected on this pay history, please provide GM Financial with bank documents reflecting the payment and we will research the matter further
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

November 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As you have been advised, GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agencies While there are times, and yours is one of them, where we might like to follow our hearts and the equities of the situation and ignore our legal and contractual obligations, we just cannot do so We understand you are not disputing the accuracy of the credit information we have reported, and as you were previously notified, GM Financial had previously, reviewed the data that was sent to the credit reporting agencies regarding your account and has determined that the information is accurately reported
Although this is not the answer you wanted to hear, GM Financial simply cannot offer a “courtesy” waiver of accurate reporting If the rules were not strict in this area, the ability of both consumers and financial companies to rely on the credit reporting system would become a problem
Accordingly, and with mixed emotions, I must inform you that GM Financial unable to honor your request to delete or alter your account information from your credit report
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely
GM Financial

June 8,
Re: Complaint ID: ***
? ? ? ? ? *** A***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 26,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest
convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 23,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As noted in the previous response, GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus for the removal of the negative reporting
Please be advised GM Financial is unable to reimburse funds that were part of your contractual liability, or funds that you elected to spend on the vehicle
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Please enter your reason(s) for rejecting the business response below.I requested a copy of the following documents that you listed:October 27, with an? acknowledgement number of 800152? January 5, with? an acknowledgement number of 518068December 4, with an acknowledgement number of 279426I was denied these documents by your "Manager"I was told I could not have access to these documents but if a subpoena is issued in court then you would provideWhat is wrong with that picture? ? I am a consumer and have every right to view any and all documents to verify what you "claim" was in them? By not providing them you are being deceitful and elusive.? There are no unpaid balances as you allegeAll payments have been madeAccording to GM Financial website, as of May 14, Total payments that were made was 79; unless, it has since been altered.? I have contacted the SD Attorney Generals Office and your corporate officeI know there is a social media blog regarding GM Financial and your tactics of adding on additional payments, refusal to send titles once contracts have been finished, and refusal to provide documentsPractices you are clearly following? A Class Action lawsuit has been discussed.? ? ? ?

Documentation sent to GM Financial from Bluebird show the funds were paid and never released back to the bankI have also provided documentation that shows the funds were taken and not reversedI'm will to work with GM Financial if possible to resolve the issue

Complaint: ***
I am rejecting this response because:GM Finance removed all the data from my credit reports and added it back There was no payments showing except for the month of May There are causing me issues with how they are mishandling my credit I would appreciate if they returned it to how they reported in on May I attached the information that GM reported I will be filing an additional complaint and seek legal actionThey removed the information and then reinsertedAccording to FCRA? Inform consumers about negative information which is in the process of or has already been placed on a consumer's credit report within one month.I was not informed before you reinserted this information that you removed It’s not fair or good business practice You go months without reporting and this is even prior to your update to your systems?
Regards,
*** ***

Revdex.com:
I have reviewed the response and find it satisfactory.?
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
? To whom this message may concern,Thank you for your response although it in NO WAY answered my inquiry as to how and why you treat your customers who have filed with Bankruptcy with no respectYou only confirmed information that you see in the notesBecause your calls are not recorded (I'm in California), your reps have provided me inaccurate informationI will thank you for the statementNot sure if it helps
Regards,
*** ***

September 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the
account, the payment for the May 1, base rent payment was not received until June 9, 2017; at which time the account was days past dueGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentPlease be advised GM Financial made multiple attempts to make contact you in regard to the status of the accountOur records reflect that we received a completed Auto Pay Enrollment form on June 12, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective July
Please be advised that we only disclose the telephone number where the customer can return the call, and the hours of operation on a public answering machineOur customer’s full name must be stated on the device recording to indicate a private answering device
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial