GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.? The response from GM Financial is dissatisfying and unnerving to say the leastI know that I was behind two months and as I stated I was contacted by a representative that discussed several options with me, one of them was a deferment that she stated I was eligible forI told her that I was getting married and before I take a deferment I wanted to try to pay for the two months with my expected wedding giftsGM FINANCIAL's rep TOLD ME to TAKE MY TIMEShe NEVER told me that I had a certain date or amount of timeIn fact she told me that I could wait until after my wedding and honeymoon and then call you guys......again with no date givenMy wedding was already fully paid for and was unemployed (I lost my job in March and had to depend on my family to give me money until I could get a job or some means of additional incomeSo why would I outright deny a deferment.??? I certainly did NOTWe discussed it and I was given the option to wait until after the weddingNo one in their right mind would deny a way to keep their vehicle and risk having their vehicle repossessedTo add to that, she made erroneous notes on my file, she did not put any notes stating that she informed me of any dates and put in a "NOT TO CALL NOTE" in my file, which I was informed of AFTER my vehicle was told by a rep who was giving me the info on where my car was towed toSO not only did you make a decision to repossess my vehicle but didn't even notify me of such all due to your repI find your response to be insulting and shows that you will risk customers and their livelihood before admitting any wrong doing on your behalfCommon sense would show that no one would purposely not make contact or any effort to keep their vehicle if they had the information that YOU statedYour inability to see the miscommunication and error on your side that led to this repossession is disgustingI get that your company needs to protect its interest but not at the expense of your customerThis would have all been avoided if that do not call note wasn't on my fileif I was informed I would still have my vehicle and GM Financial would not have to go through the paperwork involved with a repossessionNot to mention that a repossession doesn't look good from a financial business perspective on your end either? It was an error that could have been avoided and the response that was given was not acceptableI am still planning on seeing legal advice on the errors made by your rep because I'm sure putting an unauthorized note like that in my file without my knowledge or consent has some illegality to it especially since it resulted in a repossession that has a significant negative and long lasting effect on my creditI feel horrible and I will never refer anyone to your business and I will tell anyone who asks how you take advantage of people who are struggling and make surprise attacks by repossessing their property with no prior notificationAs I stated, I will contact an attorney at some point.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Documentation sent to GM Financial from Bluebird show the funds were paid and never released back to the bankI have also provided documentation that shows the funds were taken and not reversedI'm will to work with GM Financial if possible to resolve the issue

September 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the
account, the payment for the May 1, base rent payment was not received until June 9, 2017; at which time the account was days past dueGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentPlease be advised GM Financial made multiple attempts to make contact you in regard to the status of the accountOur records reflect that we received a completed Auto Pay Enrollment form on June 12, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective July
Please be advised that we only disclose the telephone number where the customer can return the call, and the hours of operation on a public answering machineOur customer’s full name must be stated on the device recording to indicate a private answering device
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOn June 8, 2016, the credit bureau
reporting agencies were contacted to verify the information being reflected on your credit bureau reports with regard to the GM Financial accountOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
If you have any questions or require additional assistance with regard to your existing lease, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 6,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, an
update was submitted to the credit bureau reporting agencies on March 5, The account reflects 1/30, 0/60, and 0/Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? GM Financial received the check from the dealerMy account says it is closed and I received a letter in the mail notifying me that my account has been paid offI presume GMF has the check, thus I should not need to contact the dealer for a copy of the checkPlease process my expedited refund as you offered in the first response
Regards,
*** ***

June 13,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your
account indicates the correspondence mailed on May 23, 2018, referenced a refund in the amount of $3,The letter also states the refund will be mailed separately within days of the date of the letterPlease be advised, the refund is being processed and should be mailed within the next few days
Should you have any questions while we review your account, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Here's my account ***I would only like you guys to remove the dispute comments from September that was done, because I had all of my creditors remove the dispute against you guys and they told me to tell GM Financial to remove
there comments from the dispute that way it will be canceledI need this be done ASAP because my mortgage loan will NOT close if you guys to remove your commentsI cannot wait days for you guys to remove a comment from a disputePlease help by removing comments today if possible.? Regards,
*** ***

Revdex.com:
I have reviewed the response and find it satisfactory.?
*** ***

August 9, 2016? Re: Complaint ID: *** ***? Dear *** ***,? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? Our records reflect the Assumption Authorization Form
and Credit Application were e-mailed timely each time and to each party as requestedThis process did take longer than due to issues that occurred outside of GM Financial’s control, such as multiple parties applying to assume your lease and errors on the Assumption Lease Contract by the approved assumption party requiring correction and reissuance of the documentPlease understand that you are responsible for keeping the account current during this process and for any payment billed prior to the completion of the assumption processOur records further reflect the assumption process concluded on August 3, 2016, and you are no longer liable for future payments.? As per your request, the account was set up on the ACH payment plan on June 21, 2016, to be effective beginning with your July 28, base rent paymentOn July 28, 2016, a one-time payment was also submitted online via Western Union Speed Pay in the amount of $As you have been advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to ***.? Should you have any further questions regarding this matter, please contact Lease Servicing at ###-###-####.? Sincerely,GM Financial?

June 1,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously advised, your first payment in the amount of $was included in the amount due at lease signing on April 26, This payment is reflected on your payment history effective May 4, 2017, the date of bookingA payment was not received in May for the installment due on May 26, The automatic ACH payment plan began on June 26, If a payment was made in May through another method, please provide a copy of the front and back of the cashed check or a copy of your bank statement reflecting this payment
Please note, the billing statements for are not available on your account due to being set up on automatic payments, however, we have attached a copy of your payment history for your reviewAny payments posted to your account after May 24, will not be reflected in this payment historyIf, any payments made are not reflected on this pay history, please provide GM Financial with bank documents reflecting the payment and we will research the matter further
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: the business requested additional information only and I am providing my GM Financial Account # as requested ***This issue has been going for months now and if not resolved, I would like to escalate this matterRegards, *** ***

June 8,
Re: Complaint ID: ***
? ? ? ? ? *** A***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial’s position regarding this matter has not changedValidation of the late fee balance has been provided to youShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### or ***.Sincerely,GM Financial

October 20,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,My father is diseased & he passed away months after obtaining the month lease,leaving my mother whom does not drive due to being in need of a walker & or wheelchair which is why the vehicle only has miles on it & my mother continued to make all payments on time as well as maintaining full coverage insurance when she could have simply terminated lease in May under provision of a death to leasee,GMAC is attempting to charge my mother $disposition ? fee because she is medically unable to drive,this puts GMAC under violation of elder abuse & medical discrimationIf this unjust & illegal charge is not cleared & *** ***? surviving spouse of *** *** be made whole,we will be contacting our attorney to pursue our claim of elder abuse & discrimination by GMAC.?
*** ***

April 17,
Re: *** *** ? ? ? ? ? Complaint ID: *** ? ? ? ? ? GM Financial Account No.: ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested and completedCheck number 13248316, in the amount of $5,was sent to the address of record on March 16, Please allow time for delivery by regular mail
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Please enter your reason(s) for rejecting the business response below.I never received a telephone call in regards to late charges? What sense would it make to pay a loan in full and just leave late charges owing? Had I known there was a balance it would have been taken care of at that time as well! Also, the loan company had my address incorrectly as McMinnville, Oregon not McMinnville,TN for the majority of my contract time so that may explain why a letter was never received by me, if indeed a letter was sent! ? I realize I that this complain is a major waste of my time and Revdex.com resources but it is really the only way an average Joe consumer can warn others of unethical business practices? I have paid the late charges (under duress) but I will continue to dispute the validity of those charges?